Rate and special offer based on Check-in: Nov 30, 2014 Check-out: Dec 3, 2014

Riu Cancun All Inclusive

4 stars
Kukulcan Blvd. L-5, Cancun, 77500
Hotel Overview
Reviewer score
4.0
out of 5
680 reviews
Just Right

Good job Riu, again. Enjoyed another Riu resort before and this one did just as well. Look forward... See full review

  • Anonymous
  • Nov 18, 2014
Fantastic getaway

The hotel is beautiful, it's gorgeous inside and out. Their staff is very friendly, they have an... See full review

  • Pink Lee
  • Sep 20, 2014
Modern, all-inclusive Cancun resort with disco and kids playground

The Riu Cancun is situated on the postcard-worthy, white sand beaches of the transparent, turquoise Caribbean Sea. The all-inclusive Yucatan peninsula resort caters to families and honeymooners with a disco, 24-hour sports bar, mini-club and playground for kids. There's also a spa, salon and sports and activities program for children and adults. Outdoor relaxation options include a terrace solarium shaded by umbrellas, a stretch of white sand beach and four pools -- one catering specifically to tots. A fitness center, sauna and Jacuzzi are added amenities.

Highlights
  • Organized sports and activities for children and adults
  • Beachfront location with four pools, one geared toward kids
  • Entertainment that includes themed shows, a nightclub and 24-hour sports bar
  • On-site spa and gym with sauna and Jacuzzi
Rooms

Rooms have marble floors and marble baths and are decorated in a contemporary Mexican style. Each of the 569 guest rooms has a king or two double beds, and some feature ocean views. Amenities include air conditioning, satellite TV, mini bar and liquor dispenser, in-room safe and balcony or terrace. Wireless Internet access is available (fees may apply). Suites offer a separate living room.

Features

The resort is located seven miles from downtown Cancun. The all-inclusive resort has manicured, tropical gardens, four pools -- one with a swim-up bar -- and direct beach access. Nightly entertainment, a tennis court and numerous on-site dining options give guests reasons to linger. The resort's close proximity to area nightlife proves a tempting diversion. Rooms with mini bars and private balconies or terraces offer a respite. A 24-hour sports bar is perfect for unwinding anytime.

Transportation
  • Cancun International Airport (12 mi/19.3 km)
Attractions
  • Plaza Caracol shopping center (across the street)
  • Playa Chac Mool (1.2 mi/ 1.9 km)
  • Manchones Reef (2.4 mi/ 3.8 mi)
  • Puerto Morelos (2.5 mi/ 4 km)
Business
  • Meeting facilities for up to 250
  • Complimentary Internet service in the lobby and meeting rooms
Policies and fees

There must be least one person of 21 years or older in every room. The hotel reserves the right to refuse admission and may not allow any room in which all guests are younger than 21 years. No student groups under 21 years or "spring breakers" are accepted.

Unless specified otherwise, the maximum occupancy is four people per room -- three adults plus one child or two adults plus two children. Four adults are not permitted. All bodies in room must fit on existing bedding. Any special request remains upon availability. Children and third adult must sleep in existing bedding.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Riu Cancun All Inclusive Rooms

Suite Ocean View
Air conditioning, ceiling fan, 1 king size bed, living room area with sofa, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite flat screen TV, in-room safe, iron and ironing board. Bathroom equipped with shower, double-sink, separate hydro-massage bathtube, vanity mirror, hairdryer and amenities kit. Balcony or terrace with ocean view.
Standard Room
Guest room include two double beds or one king bed with air conditioning, ceiling fan, satellite and local TV, flat Television, direct dial phone, minibar and liquor dispenser (restockable), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.
Junior Suite
Guest room include two double beds or one king size bed, ocean view, separate living room area, air conditioning, ceiling fan, satellite and local TV, flat televison, direct dial phone, minibar and liquor dispenser (restock able), personal safe, balcony or terrace, bathrooms with hair dryer and amenities kit, 110 v, telephone, radio alarm clock, Iron and ironing table.

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Outdoor pool
General
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Night club
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Laundry service
Childcare Service
In-Room Safe
Tour desk
Barber/Beauty shop
Doctor on call
Gift shop
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible parking

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Hotel Map

21.1368 -86.7484
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport - 12 Miles
Area description
Right in front of Plaza Caracol Mall, one block from the Cancun Convention Center & 5 minutes walking from the discotheques zone.

Nearby points of interest

  • Museo Maya de Cancun: 0.8 mi
  • El Rey Ruins: 2 mi
  • Interactive Aquarium: 2.1 mi
  • Playa Tortugas: 2.9 mi
  • Avenida Kukulkan: 3.2 mi
  • Dubai Palace Casino: 4.9 mi
  • Avenida Tulum: 5.2 mi
  • Playa Delfines: 5.4 mi
  • Wet'n Wild Cancun: 7.6 mi
  • Dolphinaris Cancun: 8 mi
  • Riviera Cancun Golf: 9.5 mi

Dining

La Fiesta
Enjoy your favorite drink in this theater. Open at 6 PM. Lounge bar with delicious cocktails
La Mision bar
Serves refreshing beverages in the pool and beach areas.
La Punta
Interior Lobby bar and El Faro exterior lobby bar.
Kawachi
A la carte Japanese dinner restaurant with black furniture, white place mats, light-colored wood paneling. Reservations required. Dress code: Gentlemen are required to wear long trousers and shirts with sleeves. Reservation is required
Don Juan
Try our dishes in the main restaurant with international cuisine buffet style for lunch and dinner. Casual, air-conditioned dining room and open-air terrace.Non smoking sections available. Theme dinners served twice a week. Reservation is required
La Mision
Open-air Buffet snack bar restaurant during the day with views of the Caribbean Sea. Steakhouse and Mediterranean cuisine at night. After dinner, late night snacks. Reservation is required
Wet & Drinking Bar
Swim up bar with delicious cocktails and tropical drinks.
Pacha Disco
Dance and fun in this place with a great atmosphere.
Sports Bar
Open 24 hours for snacks and microwave-oven sandwiches. Sports on TVs. Coin-operated pool tables and video games. Computers with high-speed Internet connections (additional charge)

Meeting facilities

Meeting Info
Meeting facilities for groups up to 120 persons Meeting facilities for groups up to 120 persons Free wireless Internet access (Lobby area and meeting rooms)

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (680)

Ratings and reviews for Riu Cancun All Inclusive

Overall score

4 / 5
5.01.0
680 out of 680
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.4
Room comfort:
3.7
Location:
4.6
Value:
4.2

85% would recommend to a friend.

Sort by:
Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
Anonymous
Business
Louisville Ky
Nov 18, 2014

Just Right

Good job Riu, again. Enjoyed another Riu resort before and this one did just as well. Look forward to returning.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
experenced traveler
Business
Germantown, NY
Nov 14, 2014

Rocky beach but excellent location; close to everything, BUT,...

Small rocky beach but water very enjoyable and calm. The hotel staff very attentive to your every need; food very good and great variety, however, water down drinks of lower quality. If asked, they'll give you top-shelf liquors or better wines. The only major problem was the smell in the room which was nauseating and couldn't be aired out. They checked everywhere, including AC ducts but couldn't find the source of it. They sprayed the ducts with disinfectant which caused a worse smell trying to mask the original one. Spoke with other guests and some had similar problem. I didn't use the AC and kept the window open for fresh air which I didn't mind as it wasn't too hot. The room floors were a little "sticky" and could be better cleaned. The fridge wasn't very clean and it was leaning forward for lack of support "feet" and could fall if not opened carefully. They said it would be replaced but never did it. So, I didn't use it, except for two bottles of water and one beer. Loved Cancun but next time will try a different hotel. Regarding the tours offered at the hotel concierge, I was sold a very expensive one that didn't suit my style, and later found better, less expensive ones at the mall right across the street, with two different tourism agencies. I've certainly learned from my first experience in Cancun and will be better prepared in the future. For comparison, I had no similar problems in my past trips.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Entertainment tip: In Hotel

After shopping at the mall, found similar items much cheaper for sale right at the beach, like bags, silver jewelry, hats, wraps, etc.

Review of Riu Cancun All Inclusive

Reviewer score

1
5.01.0
Parthivhiral
Business
Philadelphia, PA
Nov 6, 2014

Riu Cancun worst service

One of the worst service I have ever got in the life. They never change blankets. Extremely terrible service. Half of the Elevators weren't working especially during morning rush time. I was about to miss my shuttle to airport and also my flight. When I complained about the same, the staff was laughing at me and shouted at me. Totally opposite to what should have happen.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
3
Value:
2
Trip purpose:

Business

Sightseeing tip: Not Applicable

Xcaret and Xplore

Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
knicknet
Business
new york
Oct 22, 2014

vaca

My stay was great but there were a couples of things that could be improved as follows No clock in the room No real juice (seemed powdered) Room service kept rearranging the room from our liking by removing the blankets and pushing the beds together.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
ILOTMMY
Business
Los Angeles
Oct 7, 2014

Great Hotel

My third time visiting Cancun. Absolutely loved this hotel. The location is perfect. 5 min walk to downtown. The staff is amazing. Friendly and respectful. Rooms are so clean. Beautiful lobby. Restaurants are really good. The sports bar is open 24 hrs. Drinks and food 24 hrs. October and weather was beautiful. So hot. Beach is unbelievable and loved the infinity pool and swim up bar. Would definitely recommend.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Short walk from hotel

5 min walk from downtown.

Review of Riu Cancun All Inclusive

Reviewer score

3
5.01.0
portugalo
Business
massachusetts
Oct 6, 2014

great place

food at restaurants was just ok but facility was good

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
Lauraaaaa
Business
Austin, Texas
Oct 3, 2014

Enjoyable Time

It was a nice vacation, beautiful beach, and the hotel was nice. The food was good, but we were expecting a little more out of the restaurants.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Riu Cancun All Inclusive

Reviewer score

4
5.01.0
Lauraaaaa
Business
Austin, Texas
Oct 1, 2014

Upgraded for Free!

When we went to check into the Riu Cancun, they upgraded us to the newest Riu Hotel, Palace Peninsula. So the only thing I can say about the Riu Cancun is that the location was really GREAT and about the only thing we were sad about when we were upgraded. It is right near all the touristy things-- Coco Bongo, SeƱor Frogs, etc. The beach was large and the water in Cancun was absolutely beautiful!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
Pink Lee
Business
Las Vegas, Nevada
Sep 20, 2014

Fantastic getaway

The hotel is beautiful, it's gorgeous inside and out. Their staff is very friendly, they have an outstanding sports entertaining during the day and night. I loved the fact that the hotel had activities inside, however for anyone trying to party outside the hotel their entertaining crew will accompanying you as well. The hotels restaurants were just very delicious, I gained pounds. Overall the hotel is awesome! I recommend it to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
2
Hotel staff:
5
Room comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

The hotel has outstanding shows during the night, the own guest get to enjoy it and be a part of it.

Review of Riu Cancun All Inclusive

Reviewer score

5
5.01.0
Sportsgal
Business
Texas
Sep 18, 2014

Birthday Trip

My overall experience was excellent. I have been going there for a few years and I was really anxious to see the new renovations. The whole beach side is great the new pool bar, the outdoor theater and they made the club much bigger too. I am going back again next year.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Make reservations when you get there if you want to eat at the restaurants that require you to because they fill up quick.

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