Ramada Cancun City

The location of the Ramada was great--close to transportation, good food and a welcoming area. The hotel has adopted a rather unique decor. It's very white, plastic, European and minimalistic. The concern there is just one of preference. From there though, the experience itself was less than satisfactory. The front desk guy was less than personable; from check-in, to touch-points afterwards. Our primary concern was that we found the sheets to be stained on the first bed. We decided to sleep on the second bed and not address the issue. The other bed's blanket below the comforter (the only other cover besides the sheet) was stained with six or seven palm-sized yellow marks. Addressing this concern with the desk guy was again less than ideal. Never mean, but it left us feeling we'd caused him troubles rather than him acknowledging and owning the issue. Other concerns: two of the four lamps in the room had blown out bulbs. The hallways are way too loud--everything echoes and we were kept up by people until 1am. There's a club near by that played loud music until 2am each night. Mud was smeared on the walls and floors around the elevators for the two days we were there. Our housekeeping lady who resolved the stained bed coverings was kind, but it's obvious cleanliness needs to be further addressed.

I was pleased to have found a ramada in the location that i needed, and at a great price. However, - the bed was really uncomfortable -the room had so much wasted space - the safety deposit box was free to use, but the key cost $15 to rent?! -the bathroom was cramped -half the staff looked like they hated guests, the other half were excited to help

Hotel was clean. They let us check in early. Friendly staff.

Excellent stay as always! Have stayed here 3 times already, always pleasant, great location, breakfast is delicious!

I spent the night here with a friend and was not overly impressed. The hotel was nice enough, clean, and breakfast downstairs was good. The biggest problem was the noise and the smells. The hotel was extremely noisy. Everything echoed. It sounded like people were having converstaions inside your room instead of in the hallway. We enjoyed relaxing by the pool, but it's right by the trash dump and it made the experience less than desireable.

The Ramada is the absolute cleanest budget hotel I have ever stayed at outside the U.S. It is located on a street that has nightlife almost until sunrise, but even with all the loud music in the neighborhood the hotel was absolutely quiet (my room was overlooking the pool away from the street). This is something the other hotels on Av. Yaxchilan cannot claim – check reviews for noise at Hotel Xbalamque and Caribe International. This hotel is a major renovation of the old Hotel Margaritas so it gives the appearance of a new building with an older layout. The lobby has a very small check-in desk. The hotel restaurant shares the lobby space. The elevator is new. Lobby walls and floors are white and cleanliness is apparent. The rooms have new beds and 26” flat-screen TVs. There were a few English TV channels but no news channel in English. The toilet was new and worked fine. Unfortunately, the renovation was only skin deep. The bathrooms have serious plumbing problems. In both rooms I stayed in the sinks did not drain properly and there was very low water pressure in the showers. More serious was the smell of rotten eggs in the water from the shower and sink. This offensive sulfur smell lasted the entire two weeks I stayed in the hotel. They did have hot water all day – something you don’t always find downtown. I switched rooms after a few days because I could not get a Wi-Fi signal in the first room. They know which rooms have strong signals so if this is important to you, ask for a room with strong Wi-Fi. In both rooms the wiring under the desk had two different wires joined with electrical tape and no wire nuts – you should be careful if you choose to sit at the desk! The courtyard with the pool is small and the building is five stories tall which means there are only 2 or 3 hours where the pool has sun. It looks like there are plans to expand the building on one wing with steel rebar coming out of the ground – you might want to make sure the building is not under construction during your visit. The maid service was very unreliable, even though there was an envelope provided for daily tips. Something was not replenished each day – be it non-decaf coffee, coffee stirrers, wash cloth, etc. One day the regular coffee that I didn’t use the prior day was replaced with two packs of decaf. Go figure. There are many local restaurants and clubs on the street and many more a short walk through the park near Av. Tulum. Waiters all speak English and the food is reasonably priced. The hotel restaurant is only open for breakfast. In short, the hotel is budget-priced and in a good location (if you prefer local restaurants and a small city environment to a beach setting). If you can get beyond the plumbing issues, you will enjoy this hotel and its neighborhood.

Hotel was clean and in a great location downtown close to the shopping centers. Bathroom was a tight squeeze but sufficient for a quick nights stay. Price was right as well for my need.

staff was very nice, liked the colors and quietness of the hotel. nice pool

This hotel was completely remodeled several years ago. I stayed here before it was remodeled. If you prefer staying downtown as I do and not in the Hotel Zone than this is the place because I have now stayed in three other hotels within this triangle and this is by far the best of the three. The price for me was a bargain. The maid service outstanding. The pool was large, clean. The room furniture is modest, comfortable large bed, an extended table and chair, flat screen t.v. The bathroom and shower and towels etc were wonderful. Needless to say I was pleased to be back in this location and in this hotel.