Rate and special offer based on Check-in: Feb 11, 2016 Check-out: Feb 12, 2016

NYX Hotel Cancun

3 stars
View map of Blvd Kukulcan KM 11 5 Zona Hotelera, Cancun, 77500

Hotel Overview

Reviewer score
3.6
out of 5
29 reviews
Very nice vacation

My husband and I enjoyed our seven days stay. From the moment of our arrival we were greeted by... See full review

  • SamandTat
  • Aug 17, 2015
Birthday trip

The room was beautiful, view was fantastic. Make sure to get a room with the ocean view. Had some... See full review

  • Deedee
  • Aug 11, 2015
Situated on a 14-mile stretch of white-sand beach and 5 walking minutes from La Isla Shopping mall, this welcoming Resort is close to some of the most popular restaurants, nightclubs and shopping in the area. However, once you arrive, it is easy to forget your centralized location, as the Grand's limitless options and unique touches like breakfast in bed (upon request) and 24-hour room service will draw you in and make you never want to leave the property. The NYX has been totally remodeled and upgraded to offer a more dynamic ambiance, featuring new furnishing and contemporary vibe. A new infinity pool has been added to the property as well as plasma televisions in the studios and suites. Further renovations include: a fully remodeled and expanded lobby. Accommodations redesigned with contemporary Mexican furnishing and internet access; renovated and expanded Spa Ka an (which in Mayan means sky). *SPA Guests can experience luxurious indulgences at Avalon Grand's spa. The spa offers everything from relaxing massages and calming body treatments to vitalizing aromatherapy and soothing facial treatments. Exterior additions include a new snack bar by the Infinity pool and a new gazebo for wedding ceremonies. Further, each of the restaurants has been refreshed with new furnishings and menu selections. Hotel amenities: * Outdoor Pool (2)* Kids pool * Tobacco & gift shop * Spa & Fitness center * Room Service (24 Hours)* Daily Activities * Pets NOT allowed * Medical services (on call) * Laundry & Dry cleaning * Indoor parking * 2 restaurants * 2 bars * In-room amenities (safety box, iron and ironing board) * Life guard (8:00am - 8:00pm)

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Hotel Map

21.1143 -86.7586
Area served
Cancun, Mexico
Nearby airports
Just 20 minutes from Cancun International Airport
Area description
The NYX Hotel Cancun is convenient to golf courses,shopping,nightclubs and restaurants of world-famous Cancun and is just 20 minutes from Cancun International Airport and the downtown area.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for NYX Hotel Cancun

Overall score

3.6 / 5
5.01.0
29 out of 29
Amenities:
3.4
Cleanliness:
4.2
Hotel staff:
3.8
Comfort:
3.9
Location:
4.5
Value:
3.7

69% would recommend to a friend.

Sort by:
Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
SamandTat
Family
N/A
Aug 17, 2015

Very nice vacation

My husband and I enjoyed our seven days stay. From the moment of our arrival we were greeted by very kind, polite and pleasant staff. I don't speak Spanish but that wAs not an issue at all. Breakfast was rich and food was very fresh. My husband vas very impressed by the chef and loved his omelettes. I however loved the taste of fresh fruit, vegetables and fresh squized fruit juices. Room was kept clean and was cleaned at our convenience. There was only one restaurant serving as a beach bar, afternoon snacks and serving the dinner at night. It could have a little more food diversity. One night I asked for delicious coconut ice cream and even tho it wasn't on a menu the staff went above and beyond to get it for me. There are two nice and clean pools but for the swimmer like me not deep enough so I enjoyed the ocean. I wish we could get little more English TV chanels, but again I don't speak Spanish so it's my bad. We booked our trip through web site and did not know what to expect. If ithere was to be any surprise it was only a pleasant one. I loved every minute of our stay and will do it again. For our money we got everything we expected and more. Keep in mind this is not de lux hotel so if you're looking for swan modeled towels, flowers and chocholate on your pillows there will be none, but you can still get a coconut ice cream delivered to you at 10 o'clock at night thanks to great staff. I loved the attitude and kindness we were surrounded with.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
Deedee
Single
San Pablo
Aug 11, 2015

Birthday trip

The room was beautiful, view was fantastic. Make sure to get a room with the ocean view. Had some minor issues with security following me and my guest but management solved it. Would definitely recommend!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
Benedict C.
Single
N/A
Jul 30, 2015

Solo trip

The room was new and clean. Though it was not a ocean view, it was okay because it's cozy. Staffs are kind, foods were pleasant. I was satisfied of overall service of the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Single

Review of NYX Hotel Cancun

Reviewer score

2
5.01.0
jorge m.
Family
N/A
Jul 21, 2015

Family trip

The hotel is nice, but the front desk are not helpful they don't know what there doing and they don't have enough people helping, you have to Waite a lot. They made to many mistakes and they gave us the wrong rooms twice and we got charge wrong twice. The servers in the restaurant are very efficient and nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Family

Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
LUIS R.
Single
TLALNEPANTLA
May 23, 2015

Good value hotel

If you are looking for a resort, this is not your hotel. But if you are in a budget and want very good facilities, location and service go to the NYX.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Single

Review of NYX Hotel Cancun

Reviewer score

3
5.01.0
emin
Family
Atlanta
Apr 6, 2015

Not the best at all but acceptable for 1 time

Overall not a great value for the money. Yes, location is good, foo is ok, menu is 2 pages long and never changes for lunch, service is poor, 2 out of 10 people at the hotel barely speak any english, hard to explain to them in english. One restaurant manager made it a better experience for us by correcting the mistakes of others and making it right. Overall, not bad, but probably would not recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
2
Comfort:
1
Location:
5
Value:
3
Trip purpose:

Family

Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
Neenah Seasoned Traveler
Single
Millville, NJ
Nov 24, 2014

Great hotel, great location

The hotel was centrally located in the heart of the shopping mall district along the hotel zone. The drawback is the hotel sits atop a hill, therefore, there are many steps to climb in order to get to the lobby--no elevator. I had a sprained knee, which made it difficult to walk up and down the steps. Also, the building I was in did not have an elevator, but luckily I was on the second floor. My room was large with an ocean view, and private balcony. Although I had a nice flat screen TV, there were very few English channels to chose from. Otherwise, the hotel and beach was clean and spacious, and the staff was very friendly. There were plenty of beach chairs and umbrellas for those who didn't want to sit directly in the sun. If you preferred a dip in the pool, there were two to chose from. My favorite spot was at the beach bar/restaurant. The menu at the beach restaurant offered plenty of items to choose from and was artistically presented. There was some construction taking place during my stay, and things got a little noisy. However, I look forward to returning again next year.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Single

Money-saving tip: In Hotel

Weight luggage before going to airport (10 pesos=$1). Transportation to airport rep is in lobby every day from 12pm to 2pm for $13.

Review of NYX Hotel Cancun

Reviewer score

4
5.01.0
seasoned traveler2
Couples
minnesota
Nov 15, 2014

its a 3 star hotel

Excellent location, huge rooms, fantastic beach. Its an older property (however, they are remodeling) Fantastic hotel for the money. just keep in mind, some of the towers do not have elevators and you may have to walk a few flights of stairs (we don't mind as we like the exercise)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of NYX Hotel Cancun

Reviewer score

3
5.01.0
prega
Couples
Guanajuato, GTO, México
Dec 2, 2013

Good Beach , but no clean

Never choose the simple room is totaly bad, if you want to change to standar room, you need to pay $20usd. The beach is beautiful and yo can walk to the mains mall in cancun. The rooms are not clean.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Couples

Review of NYX Hotel Cancun

Reviewer score

1
5.01.0
Globe and Ocean
Couples
Paris, France
Dec 1, 2013

Nomad

Hotel is in the process of remodeling. No updates posted by management online. Very inconvenient walkways. Elderly people MUST not choose this hotel-you will suffer. Management is trying hard but cannot succeed due to misunderstanding of simple business concept-if the hotel 1/4 booked offer the best you have; otherwise people will never come back. Will not stay at this hotel! Will not recommend. Also, alleged bed bugs! Buyer beware!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
3
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Couples

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