Rate and special offer based on Check-in: Feb 26, 2016 Check-out: Feb 29, 2016

Moon Palace Golf and Spa Resort All Inclusive

5 stars
View map of Carretera Cancun-Chetumal KM 340, Cancun, 77500

Hotel Overview

Reviewer score
4.3
out of 5
54 reviews
Fantastic family vacation!

Just got back from a 7 day family vacation at Moon Palace. Traveled with a group of 16 consisting... See full review

  • Ken G.
  • Aug 5, 2015
our best vacation

We love the hotel, the amenities were great, food was good too much to choose from the restaurants,... See full review

  • Edwin E.
  • Jul 28, 2015

When you arrive at the elegant and modern Moon Palace Golf and Spa Resort All Inclusive in Cancun, Mexico, prepare to relax and be entertained. Enjoy the ocean breezes from your own private balcony, or spend some time sunbathing and unwinding on the hotel's exclusive beach. After playing nine holes at the on-site golf course, visit the hotel's freshwater pool and enjoy cocktails poured to order. Your room will be ready with a whirlpool tub and turn-down service if you desire. Enjoy a light snack or full room service delivered by award-winning staff. This property is on the list of the Top 15 Hotels in Cancun and was a Travelers' Choice 2015 Winner.

Highlights

The Moon Palace Golf and Spa Resort All Inclusive in Cancun is home to a signature Jack Nicklaus Golf Course, offering you the opportunity to practice your swing. A nightly fire show and regular concerts bring plenty of on-site entertainment options. Satisfy your appetite with fare from the hotel's 15 dining restaurants, including Brazilian, Mexican and Caribbean cuisine. Kids can enjoy a day at the Playroom outdoor park while you go on a dolphin swim or try windsurfing. Book your spa visit or dolphin excursion early as spots fill quickly. Be sure to rent a bike for the day and explore the lush meditation gardens nearby. 

Policies

To streamline the guest transportation between resort and recreational destinations, routes from Moon Palace to Wet n' Wild and from Moon Palace to Sun Palace and Beach Palace are in operation.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Recommendations for you

Customers who viewed Moon Palace Golf and Spa Resort All Inclusive also booked these hotels.

Reviewer score 4.6 out of 5
Reviewer score 4.9 out of 5

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
54 out of 54
Amenities:
4.6
Cleanliness:
4.6
Hotel staff:
4.8
Comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Zhongxun X.
Family
BOGOTA
Nov 18, 2015

Xu Family trip

The food in hotel is very good, also the swimming pool, child's room are very good. The service is very Humanize.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Ken G.
Family
Sayreville
Aug 5, 2015

Fantastic family vacation!

Just got back from a 7 day family vacation at Moon Palace. Traveled with a group of 16 consisting of family and friends of all ages from 11-70's. A great time was had by all, as there is something for everyone. Food, drinks, facilities and entertainment are all top notch. The outstanding service from the incredible staff is the icing on the cake that keeps us coming back year after year.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Edwin E.
Family
N/A
Jul 28, 2015

our best vacation

We love the hotel, the amenities were great, food was good too much to choose from the restaurants, the staff really nice friendly and polite specially Raul and Fabian, very clean the only negative for us was the beach, but you have plenty things to do and you can go to the sister hotel to use the beach, We'll go back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
allan s.
Couples
VICTORIA
Jul 25, 2015

Very nice trip

The resort was awesome. The beach and water had a lot of seaweed and it had a bad smell

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Couples

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
roberta l.
Family
N/A
Jul 22, 2015

It was a good trip

I did not like the front desk experience... Not to friendly and takes forever to get to speack to them. My daughter got sick there and trew up for two days.. Scary... I don't know what it was... I think maybe the pool wather. Very good food, we enjoyed momo restaurant and the italian. Mayan restaurant was horrible... I sugest skiping this one for sure. Dolfin experience a must for sure!!! The entertainment in the front lobby very poor... One guy singing it looked like he was forced to be there. We are from las vegas... Customer service and entertainment is unbelievable here!!! That s why maybe i see such a bad difference. I see people don't tip the stuff... If you do you will get the best experience!!!so please take care of them and you!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Diana J.
Family
N/A
Jul 12, 2015

Great resort beach no so much

This is a great resorts lots to do great food staff is great rooms are clean but the beach stinks. If you are looking for blue water you will need to stay on a resort in the Cancun beach district. This is about 20 minutes from that area.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

1
5.01.0
Eric. H
Family
Siler City
Jul 7, 2015

Family vacation

First let me start by saying that the hotel is nice but I can't make a good review of the hotel because the information of the credit card that I used in the reception was stolen, according to my bank they are very certain that was a true employee of the hotel as they have all the information available. Out of my credit card they use almost $14,000 and to make matters worst as soon as I connected to the wifi the had access to my applications which they used to get another $3400 out of my check account. I did not notice that was happening until I came back home so I tried to contact a manager of the hotel just to explain that they possible have an employee steeling information of the guesses but after 5 calls a receptionist told me that they already have my info and that a manager will call me the next day......well is been more that 6 days now and they have not have the courtesy of returning a call. So use this hotel at your own risk but chances are that you will have a lot of work to do cleaning the mess of someone stealing your identity or using, stealing your credit card and/or jacking into your phones.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
1
Value:
1
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
SUSAN F.
Family
N/A
Jun 1, 2015

Vaca

Did not like whirlpool in room, location of room was far away from lobby, had to pay for an upgrade to be closer to main building. Plenty of staff available and very helpful to guests.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Family

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Steve B.
Friends
N/A
Apr 15, 2015

Relaxing Vacation

If you're looking to relax without having too many drunk teenagers around then this is the place to go. It was very clean and the food was decent except the Japanese place which was terrible. Nice and friendly staff all around.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Friends

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
JHazer
Friends
N/A
Apr 6, 2015

Great couples trip even during spring break timeframe

First time at Moon Palace. We went with another couple (no kids) and had great time. Very friendly staff, great food selection. The resort is massive which we loved because of the variety of restaurants, bars, pools and activities. But it's a lot of walking. If you don't like big resorts, I would not recommend. We liked that each section of the resort had a different vibe so you could settle in where you were most comfortable - families, younger adults, couples, etc. Even at the height of spring break season, we saw very few (if any) crazy college kids. We never got sick of being on the resort, which I could see happening at somewhere smaller. The beach is ok, as others have mentioned it does smell but nothing outrages. It smells like an ocean, sometimes stronger then other because of the seaweed. We spent half a day at the sister resort, which had a better beach. A quick shuttle away to get our beach time. Overall, we all agreed we would stay there again. We felt it was a great value and we really enjoyed our time.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Friends

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