Rate and special offer based on Check-in: Nov 7, 2014 Check-out: Nov 10, 2014

Moon Palace Golf and Spa Resort All Inclusive

5 stars
Carretera Cancun-Chetumal KM 340, Cancun, 77500
Hotel Overview
Reviewer score
4.3
out of 5
478 reviews
Perfect family getaway

This is the best resort I have been to. Spent most of the time in the resort. Pools were wonderful.... See full review

  • HemantP
  • Aug 23, 2014
great vacation

Excellent. Staff went out of their way. Had a few minor hiccups but staff took care of everything. See full review

  • guest72581
  • Aug 2, 2014
Posh Cancun resort along the Caribbean with Jacuzzi-outfitted rooms

The hotel is five miles from the airport and overlooks the Caribbean Sea. This luxurious property is punctuated by tropical foliage and flanked by an expansive, white sand beach. Rooms -- many of which overlook the shimmering, turquoise waters -- feature private, double Jacuzzis and balconies. A 27-hole Jack Nicklaus Signature golf course and miniature golf course, plus eight outdoor pools -- including two kiddie pools -- provide options for all ages. 

At any of the Palace Resorts properties, guests are welcome to enjoy the facilities and restaurants of Beach Palace, Sun Palace, Playacar Palace, Isla Mujeres Palace and Cozumel Palace. Scheduled transportation is available at select resorts

Highlights
  • A 27-hole Jack Nicklaus Signature golf course and mini golf course on the grounds
  • Luxurious rooms with private balconies and double Jacuzzis
  • Activities suited to all ages
Rooms

The property is divided into three sections, and there are eight different types of accommodations done up with white walls and sand-colored bedspreads and drapes. All feature private, double Jacuzzis and balconies and include one king or two double beds. There is also an iPod dock and DVD and CD players as well as 24-hour room service and wireless Internet. Guests receive two 25-minute massages at the beach spa, a private beach lounge chair with service and a pillow menu with nightly turndown service and petite fours. Guests can arrange one private, candlelit dinner at a select location during their stay. Golfers may want to check out the lavish, 1,296-square-foot, two-bedroom golf suites.

Dining

The all-inclusive Moon Palace Golf and Spa Resort has 14 restaurants -- from Mexican to Italian, American and Asian. Margaritas and top-shelf wines and liquors are served from 12 bars, including six pool bars.

Recreation

A 27-hole Jack Nicklaus Signature golf course and mini golf course are augmented by eight outdoor pools -- including two kiddie pools -- and six Jacuzzis. There is a water sports marina. The landscape hosts a meditation garden, climbing tower, two fitness centers, a club for kids and a disco.

Transportation
  • Cancun International Airport (10 minutes)
Attractions
  • Breathing Observation Bubble (5.5 mi./ 8.8 km)
  • Cancun Golf Club (6.6 mi/ 10.6 km)
  • Manchones Reef (8 mi/ 12.8 km)
Business
  • The Universal Ballroom has 55,850 square feet of flexible meeting space and can accommodate up to 5,000 attendees.
  • A second-floor venue has 36,000 square feet of conference space for up to 3,600 guests.
  • The 30-foot Galactic Ballroom hosts up to 3,000 people. There is a boardroom and business center.

Moon Palace Golf and Spa Resort All Inclusive Rooms

Superior Deluxe Ocean View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Ocean View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Superior Deluxe Garden View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Garden View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft
Junior Suite Golf Course with Double Whirlpool and terrace
1 King bed, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. Golf cart included for personal use. All non-smoking rooms. Golf View. Max Occupancy: 2 adults. 411 Sq.Ft
Concierge Level With double Whirlpool
Rooms with Ocean view and King bed. Double Whirlpool. Private Bath w/ shower only. Balcony. Liquor dispenser contains premium, upgraded brands of liquor. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite, DVD/CD Player. Purified Water. Chi Bath Amenities. Bathrobes & Slippers. Two (2) 25 Minute Massage at the Beach/Spa, Private Beach Lounge Chair Area with Service, Exclusive Beach Bag (one per room/per stay), Aromatherapy menu. Digital safe. Individually-Controlled A/C. Espresso/Coffee Maker. Direct Dial telephone. Alarm Clock/Radio/IPOD Dock. Professional Hair Dryer. Iron/ironing board. Wireless Internet. 24-Hour room service from select restaurant's menu. Private candlelight dinner at select locations (once per stay), Nightly Petit Fours, Pillow Menu & Nightly Turndown Service. Exclusive Concierge Phone Service, Private Check-in & Out/ Late Check-out & Early Check-In (subject to availability)
484 sq ft
Deluxe Superior Deluxe Resort View with Double Whirlpool and balcony/terrace
Each elegantly appointed guest room features;1 King bed or 2 double beds, In room Wine, Private Bath w/ shower Only. Screened terrace w/chairs and table. Seating Area. Liquor dispenser contains sodas, bottled water, juices % domestic beer.satellite TV.DVD Player, Ceiling fan , purified water. CHI bath amenities. Bathrobes & Slippers. Digital Safe (Laptop Size).Individually controlled A/C. Coffe Maker, Direct dial telephone, Alarm Clock, Hair dryer and straightener. Iron/ironing board. WiFi,24hrs Room Service and turndown service. non-smoking rooms available. Resort View. Max Occupancy: 4 guests including children ages 4-17. a maximum of 1 infant (ages 0-3) will be allowed to stay in the same room with 4 guests. 484 Sq.Ft

Amenities

  • All inclusive
  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Spa
Dining
All inclusive
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Recommendations for you

Customers who viewed Moon Palace Golf and Spa Resort All Inclusive also booked these hotels.

Hotel Map

20.9876 -86.8302
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN), Approximate driving time is 10 minutes and distance is 8.5 km (5.25 mi).
Area description
The Moon Palace Golf & Spa Resort is located 10 minutes from the airport.

Nearby points of interest

  • Riviera Cancun Golf: 2.2 mi
  • Dolphinaris Cancun: 3.7 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Playa Delfines: 6.2 mi
  • Avenida Kukulkan: 8.4 mi
  • Interactive Aquarium: 9.5 mi
  • El Rey Ruins: 9.6 mi
  • Dubai Palace Casino: 10.8 mi
  • Playa Tortugas: 11.5 mi
  • Avenida Tulum: 12 mi
  • Museo Maya de Cancun: 12.2 mi

Dining

Palapa Fragata
Poolside restaurant/bar Cuisine-Seafood
Lunch buffet International-Noon - 4:30 pm
Dinner buffet- 6:30 pm - 11:00 pm
Palapa Barracuda
Poolside restaurant/bar (Steak House)
Breakfast buffet International- 8:00 am - 11:00 am
Lunch buffet International- 11:30 am - 4:30 pm
Dinner a la carte- 6:30 pm - 10:30 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
El Manglar
Location- Central lobby
Cuisine- Italian (dinner)
Breakfast buffet International,6:30 am - 11:30 am
Lunch buffet Int'l.: 12:30 pm -4:00 pm
Dinner buffet: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed
Bugambilias
Location- Central lobby Cuisine -Mexican Breakfast buffet: 6:45 am - 11:00 am
Lunch buffet: 12:30 pm - 4:30 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Delfines
Poolside restaurant/bar (Grill)
Lunch a la carte- 11:00 am - 4:00 pm
Dinner buffet- 6:00 pm - 11:00 pm
Dress code for dinner- Casual, wet clothing or uncovered swimwear not allowed.
La Trattoria
Located in the Golf Course
Open Daily. Breakfast & lunch buffet. Italian cuisine - dinner a la carte.
La Gondola
Location- Adjacent to lobby Cuisine- Italian
Breakfast buffet International- 7:00 am - 11:30 am
Dinner buffet- 6:00 pm - 11:00 pm
Dress code- Casual, wet clothing or uncovered swimwear not allowed.
Arrecifes
Location- Central lobby Cuisine- Brazilian (dinner)
Breakfast buffet International: 7:00 am - 11:30 am
Lunch buffet Int'l. 11:30 am - 5:00 pm
Dinner a la carte 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Palapa Pelicanos
Poolside restaurant/bar (Sushi)
Lunch Int'l buffet: 12:30 pm - 4:00 pm
Dinner a la carte: 6:00 pm - 11:00 pm
Dress code: Casual, wet clothing or uncovered swimwear not allowed.
Bambu
Located in the Golf Course
Open Daily. Oriental cuisine - dinner a la carte.

Meeting facilities

Meeting Info
From the state-of-the-art Universal Boardroom to our grand Galactic Ballroom, our convention facilities are ready to meet your expectations. And, our talented and dedicated sales and conference service staff will be standing by to fulfill each of your business and incentive needs. Our Executive Business Center offers complete professional services, including private offices.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Back to menu Return to top

Guest Reviews (478)

Ratings and reviews for Moon Palace Golf and Spa Resort All Inclusive

Overall score

4.3 / 5
5.01.0
478 out of 478
Amenities:
4.5
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.5
Location:
4.2
Value:
4.3

91% would recommend to a friend.

Sort by:
Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
HemantP
Business
San Jose
Aug 23, 2014

Perfect family getaway

This is the best resort I have been to. Spent most of the time in the resort. Pools were wonderful. Restaurants were amazing and service was top of the line. Would definitely go there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

MoMo and Los Caporales were excellent.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

1
5.01.0
Kuboku
Business
Moon Palace Cancun Mexico
Aug 18, 2014

HORRIBLE HORRIBLE HORRIBLE BEACH!!!!

The ocean is horrible!!! I wish someone would have mentioned that fact in the reviews I read before I booked my trip. I NEVER would have booked this hotel. There is a coral reef way out and it causes this giant bush-like sea weed to wash ashore. So much so, that a dump truck and front end loader had to clear the sand daily. It makes the water brown and smelly. No one was in the ocean. You had to take a bus to the sister properties if you want the beautiful ocean water. Not fun to have to wait for a bus to take you to the beach. Also, my suite was 2 adjoining rooms. I cannot believe they market it as a suite. And I paid a fortune for what I thought would be added space and luxury. Every restaurant had a 2 hour wait for dinner. Do not waste your money!!! I wish someone would have honestly reviewed this property. I was extremely unhappy with this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
Cancun loving family
Business
Los Angeles, California
Aug 18, 2014

Not a Caribbean beach !!!

The hotel is actually very nice .... It is too big for my taste, if you are looking to stay only at the resort and you don't care for the beautiful Caribbean ocean, than you should be good. It has a very big pool and plenty of activities. It is very far from the center of Cancun and you have to take a cab or shuttle for everything. Nothing is walking distance .... Again I love the Caribbean ocean blues and I did not get this this time :(. Don't expect breath taking views... This is our fifth time and by far this is not our best pick ! Cancun is amazing!! Don't let my comment discourage you! You will love Cancun! Just know what you want, an amazing beach or a four diamond resort! Staff was amazing

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
1
Value:
3
Trip purpose:

Business

Shopping tip: In Hotel

If you happen to do the dolphin swim, make sure you don't pay full price for the pictures.... They will lower the prices if you act like you are not interested.... They are very expensive to begin with :)

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
Gabe11
Business
Chicago
Aug 7, 2014

Great Family Vacation

The staff are very attentive to each guest. The service was very good. Overall my family and I are very happy we stood here.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Time-saving tip: Short walk from hotel

Try to get a room close to the lobby. The resort is very big, if you stay far from lobby, one must walk a good distance.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
guest72581
Business
PA
Aug 2, 2014

great vacation

Excellent. Staff went out of their way. Had a few minor hiccups but staff took care of everything.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Nightlife tip: Not Applicable

Look up recipes for specialty drinks and shots. Had them making drinks I've never heard of.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

3
5.01.0
CC2K14
Business
Chicago
Aug 1, 2014

Combination of fun yet unbelievably average

I wish I could write a rave review of our stay at Moon Palace. There were positives - room was clean, Flo Rider was awesome, and our room had a nice view of the ocean. However, the pools were dirty, staff was not always friendly or helpful, and the check in process for activities was painful. We brought our 14 year old daughters and they had a blast and could look past the things that we as adults "took care of" for them. I will not be revisiting this property.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Time-saving tip: In Hotel

Don't get upset about the 2+ hour waits at the restaurants. Simply ask for a take out plate, load up at the buffet and then eat on the beach, by the pool or in the lobby.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Cancun Crew
Business
Chicago, IL
Aug 1, 2014

Cancun Vacation

We stayed for 3 nights and had an excellent time! The hotel is close to the airport which was nice; water and flower given to us by Grayline transportation. Hotel staff very friendly but we didn't want to be pulled into discussing tours etc. upon checkin by guys in blue shirts. Room wasn't ready so enjoyed the pool. The pools were fun - from splash area & water slide to swim up bars and dance music and pool volleyball. The kids loved the FlowRider (for surfing and body boarding). Our King Oceanview was clean and updated (liked the Chi amenities and very comfortable King bed). The hotel is huge with many buildings but we were able to walk and not need golf carts. We used our $500 credit for Dolphin Adventure right at the hotel ($200 credit + $45 cash fees; they don't allow you to take photo's but you can purchase; expensive) and the Spa ($100 credit max). We also Parasailed and Jet Skied which was fun (can't use credits). Kids enjoyed the Teen Club; Lobby was lively. There are 3 restaurants that require reservations and with a 3 day notice,we couldn't get in to them and they wouldn't accept reservations until you're checked into hotel. Buffets had small dinner wait time and had something for everyone, which was the way to go. MoMo is the Asian restaurant that does not accept reservations and had a 2 hour wait time for dinner. Although it's all-inclusive, I would bring singles & fives for tipping. One negative is the long, involved process to check in for the Parasailing, Jet Ski's and Dolphin. They tell you to arrive 30 minutes prior to start time and you'll need all 30 minutes. Check Out line was very long and very slow, so if you have a flight to catch try to check out at least 30 minutes before you need to depart for the airport. Everyone is required to be at check out because they must personally cut off and collect your wristbands of $75 fee/wristband. All in all, we would totally return to the Moon Palace - great for families, teens, adults!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

If you want to eat at a restaurant (not a buffet) that does not accept reservations, arrive at restaurant when it opens and get your name on the list.

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Eloy SUNY California
Business
El Monte ca
Jul 24, 2014

Wow, wow, totally impressed and the service was out of this world

This hotel was much more than I expected and the service was out of this world. I have been to Cancun on several resorts but this resort by far exceeded them all. Plenty of good, all of it excellent, pools were all amazing, overall my group of 10 loved it all. My small children loved it all too

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Food is wow!!!

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

5
5.01.0
Andrea898
Business
Cleveland, ohio
Jul 21, 2014

Cant wait to come again!!

We loved every min of it!! First time in Mexico and we had an amazing time!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Moon Palace Golf and Spa Resort All Inclusive

Reviewer score

4
5.01.0
JoaquinGallegos
Business
Fontana CA
Jul 16, 2014

Beautiful place "Moon Palace Cancun"

This was our first time at the Moon Palace. The place was amazing, from the begging we entered the lobby we were impressed. The people were awesome. We traveled with 2 kids and they had a ton of fun at the pools and kids and teen lounges. The food was great, fresh and excellent service. Our room was clean, great view, the Jacuzzi and hammock in the balcony was a big plus! we stayed in a couple of nights and ordered room service and enjoyed our room. We will visit the Moon Palace Sunrise in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Entertainment tip: In Hotel

I would strongly recommend if your looking for more entertainment to stay at the Moon Palace Sunrise. This is where the night life is and the activities at the pool are a ton of fun, if you want a quieter week then stay at Moon Palace Nizuc or Grand, these are all at same resort, but not walking distance to each other.

Back to menu Return to top