Marriott CasaMagna Resort Cancun

I was nickle and dimed to death. I was asked to come to the lobby the next day after arrival. It was a "time share" pitch. I didn't spend over $1000 to be harassed not once but 2 times to purchase. After that the quality of service went downhill. My room key was cancelled 2 days in a row which was a huge inconvenience. And to top it all off my room charge was denied at one of the restaurants even though there was plenty to cover the cost. I WILL NEVER STAY HERE AGAIN.

Let me first say that I don't typically write reviews of any sort, but after this experience I thought it would be an injustice to other clients if I didn't. For the life of me, I can't figure out how this hotel is listed as 4 stars. To check into the hotel took an hour, as the front desk notified us that they were full, and wouldnt be able to accommodate our family all in one area of hotel, despite all 3 rooms having been booked together. The gentleman was surly and abrupt in dealing with us after our traveling 6 hours on the highway. The rooms were DIRTY, with STAINS on bedskirts and sheets. In general, it has a shabby appearance. The only thing nice is the lobby area, and the natural scenery, outside of the hotel. If this wasn't bad enough, My husband had his very expensive watch stolen from our room and my kids also had toys taken while there. I HAVE NEVER HAD ANYTHING STOLEN FROM ME BEFORE WHILE ON VACATION! This was my WORST hotel stay EVER. I WILL NEVER EVER BE RETURNING HERE.

The service was not as good as expected, even getting warm water from room service was very difficult. The food was average/below average. I will not be selecting this hotel for my next stay.

First of all, it took a longer while at the reception to check in. The stuff was helpful however it would be nice if they would have smiled at the guests and would be more welcoming and friendlier. The room was nice but I had some minor problems- the balcony door didn't close and the hair dryer stopped working on the 3rd day. It was fixed quickly but would have been nicer not to have those issues. At the pool almost nothing was going on, so if you want to have some kind of activities during the day at the pool I guess this would not be the right place to stay. I expected it to be better for this price. I have been staying at GR Solaris some years ago and I liked it better than Marriott. I missed salsa music at the pool and some kind of activities like salsa lesson or anything else interesting that could have been arranged at the pool if you want to spend your time during the day there.

This hotel was our first 4 star experience. If you have a lot of money to blow and want people to wait on you hand and foot, this is the place for you. It is American owned and located in the hotel zone, which is basically a long island that consists of hotels, American style food, and expensive name brand stores. If you want to enjoy Cancun by experiencing the local people, food and events, you should look into a hotel downtown or at least a Mexican owned hotel. Visually, the hotel is beautiful. All open, with chandeliers, marble and Mexican sculpture. The beach was okay, beige sand with fairly rough waves along the shore during June/July. The hotel staff were very nice, just be prepared that everyone you encounter from the moment you enter Mexico expects a tip, no matter what you are paying for their services. The morning buffet breakfast at La Capilla Argentina resturant, inside the hotel, is fantastic! There is also a japanese restaurant that was far too pricey, and a Sports Bar that had better prices than the other two places, but was far too greasy/fatty for our taste (but delicious, just really unhealthy). There are no microwaves or large fridges in the rooms, so if you plan on preparing your own food, bring an electric skillet and unload everything in the mini fridge to use the space for perishables. It was unclear if this was allowed, so there was some part of our stay spent worrying the hotel staff might "turn us in". Otherwise, you will be eating out for every meal during your stay, and it isn't cheap. The closest other restaurants were approximately $30 a plate for adults. The hotel does have a kid care, but it only runs from 9am to 4pm, and the parents must remain at the hotel ($35 a day). Or they also have babysitters, which charge $12/hr for one child, plus a $16 transportation fee. (Our babysitter said she was going to another appointment in the same hotel directly after ours, but I'm sure the other appointment paid the transportation fee too...)

Planned stay is 9 days. Upon arrival the staff is helpful and nice assisting with tours and local information. But on Friday night they had an event in the atrium surrounded by hotel rooms beginning at 6p. First I was told it would be done a 9p then I was told it would be done at 10p. The music was so loud that we could not hear our TV. So for 4 hours of an assault on our senses listening to the type of music we do not listen to. The resort has plenty of spaces to have a party/music event. While here the Marriott Vacation Club people talked to us about buying a membership that will not be happening if this is how Marriott manages their properties. I am unable to recommend this resort and will not be returning

Hotel was quite noisy with wedding parties on Friday and Saturday. Very small beach front access, and very rocky. Clean rooms. Located away from downtown area, but easily accessed by bus.

Cancun was great, i suggest shopping around for good deals on tours, etc. I suggest Xel-Ha, Chichen Itza, Jungle Tour (you get to drive your own speedboat). The public bus was very reliable- no need for cabs (unless of course money is not an issue!). The nightlife is good, The City was good- music varied. Cancun was fun regardless- enjoy it!

The hotel is 4 star and very nice. I like the pool. However I find they never cleaned my bathtub well during my stay (6 days). Also, it is hard to control the shower temperature in my room, it is either too cold or too hot. It is very hard to get the temperature right.

I was not impressed by Casa Magna. The hotel was clean and overall we received good service, but the hotel is starting to show its age. The pool bar was closed "under remodeling" and the closest bar/food place closed at 5PM. Our room had a beautiful view of the ocean, but the beach was just pretty to look at but not good for going in the water. The waves are strong and the beach has a few drops, not very safe in our opinion. Prices in the hotel were very expensive for everything. We wanted to get massages but the prices were just unaffordable. Not sure I'll go to Cancun again, Punta Cana is by far a better choice for a beach vacation.