Rate and special offer based on Check-in: May 8, 2015 Check-out: May 10, 2015

Krystal Cancun Beachfront Hotel

3 stars
View map of Lote 9Y 9A Boulevard Kukulcan, Cancun, 77500

Hotel Overview

Reviewer score
3.4
out of 5
301 reviews
great

enjoyed my trip loved every day. the staff was good the pool was wonderful,and the ocean wow beautiful See full review

  • michael g.
  • Apr 6, 2015
Friends vacations

We have stayed there before and we love the hospitality and the location of the hotel. We can't ask... See full review

  • Eric C.
  • Apr 6, 2015
Oceanfront comfort for adults and kids near Cancun entertainment

The Krystal Cancun Beachfront Resort is set along the crystal-clear Caribbean waters and features a panoramic infinity pool, free-form pool with waterfall, pool for children and Jacuzzi. Guests appreciate the haute Mexican restaurant and creature comforts such as Balinese sun beds. Couples seeking an adults-only getaway and oceanfront accommodations can opt for one of 18 special adult rooms. Other perks at the Krystal Cancun Beachfront Resort are a fitness center, steam room and glassed-in spa tub (fees may apply). There is an all-inclusive option.

Highlights
  • Infinity, free-form and child-friendly pools, as well as a Jacuzzi and five-person, glassed-in spa tub surrounded by foliage
  • All-inclusive option for guests of the Krystal Cancun Beachfront Resort
Rooms

All of the 325 comfortable guest rooms at the Krystal Cancun Beachfront Resort are located in the three- or-eight-story wings and have a king or two double beds, complimentary wireless Internet service electronic in-room safes, 27-inch televisions and the option for long distance calls with credit card upon check-in. The 18 adults-only rooms face the ocean and have plasma televisions, minibars, oversized windows and glass breakfast tables with chairs as well as luxury mattresses, discounted spa treatments and a bottle of sparkling wine on arrival. All-inclusive guest rooms include meals, drinks and nonmotorized water sports during operational hours.

Features

The 325-room Krystal Cancun Beachfront Resort is outfitted with pools -- including one for children and a panoramic infinity pool with swim-up bar. The hotel caters to families and adults with amenities such as a club for children, fitness center and beach with thatched-roof palapas, Balinese-style day beds and expansive Caribbean views. An upscale Mexican restaurant with live mariachi music, five-person enclosed spa tub and room service are available as are club-level rooms.

Transportation
  • Cancun International Airport (11 mi/17.7 km)

 

Attractions
  • La Casa de Arte Popular Mexicano (0.1mi/0.2 km)
  • Cancun Golf Club (1.3 mi/2 km)
  • Isla Mujeres (5 mi/8 km)

 

Business
  • Convention facilities for up to 440 attendees
  • Outdoor function space for up to 300
  • Business center
  • Wireless Internet service

Krystal Cancun Beachfront Hotel Rooms

NH Club Krystal Room
NH Krystal Club rooms are brand new, located in a recently opened eight stored building, and offer a private balcony with a panoramic oceanfront view. All rooms include: mini bar, electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in. Connecting rooms: 78 Connecting rooms are available, one room with a King size bed and second room with two Double beds.
NH Romantic King Bed Ocean Front
These luxurious rooms are located in an oceanfront three stored building, with only 18 rooms. All rooms feature a King size spa mattress bed, glass breakfast table with 2 chairs, working desk, 32" plasma TV, oversized windows, and sliding doors opening onto the private balcony with comfortable sun chairs. The Romantic Rooms also include: Bottle of sparkling wine upon arrival Bathrobes & slippers 15% discount in massages 15% discount at the specialty Mexican restaurant El Mortero NH Krystal Club services
All Inclusive Room
Inclusions- Deluxe room + Buffet breakfast Lunch a la carte (buffet seasonal) Dinner during operational hours Savor a dinner at our Mexican specialty restaurant, El Mortero, with house wine by the glass. Drinks during bar operational hours. Domestic and selected international brands of the NH KRYSTAL ALL INCLUSIVE PROGRAM *Bottles of water in the room (restocked daily) Snacks from 12 to 5 pm by the pool area Water sports available at the hotel's marina by presenting the All Inclusive bracelet Free use of the gym (Massages 20% off) Room service 24 hours (light snacks from 11 pm to 6 am) Dine out: Dinner at any of the preferred restaurants accordingly to dine out program. Restrictions may apply in private events All tips and taxes included All Inclusive is not applicable in minibar or nightclub.
Deluxe Room European Plan
All located in the main tower (Tower "A") on floors one to eight. All rooms include: mini bar, electronic safety deposit box (inside the closet), flat screen color T.V., interactive movies ($$), access to long distance calls when opening credit at check in. Connecting rooms: We have 49 connecting Deluxe Rooms available on request. One with a king size bed and the other with two double beds. Amenities: NH Amenities consisting of shampoo, body lotion, soap, hand towels, and bath towels.

Amenities

  • WiFi
  • Free parking
  • Pool
General
Concierge
Activities
Pool
Fitness Center
Dining
Restaurant
Room service
Services
Business center
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Hotel Map

21.1338 -86.7467
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport - 11 Miles
Area description
Located in the heart of the action, at Punta Cancun, just walking distance to the main shopping malls, restaurants and nightlife and across the street of the Convention Center. 20 minutes far from the airport and 20 minutes from downtown.

Nearby points of interest

  • Museo Maya de Cancun: 1 mi
  • El Rey Ruins: 1.9 mi
  • Interactive Aquarium: 2 mi
  • Playa Tortugas: 3 mi
  • Avenida Kukulkan: 3.1 mi
  • Dubai Palace Casino: 5 mi
  • Playa Delfines: 5.2 mi
  • Avenida Tulum: 5.4 mi
  • Wet'n Wild Cancun: 7.5 mi
  • Dolphinaris Cancun: 7.9 mi
  • Riviera Cancun Golf: 9.4 mi

Meeting facilities

Meeting Info
Our group and convention facilities include four meeting rooms that can accommodate up to 440 meeting attendees, outside areas for up to 300 people and a wonderful array of menu and surrounding options at our various restaurants and bars. Our experienced staff will gladly coordinate your events, and always guarantees success plus your complete satisfaction. Coffee breaks are organized and carried out with the same attitude and attention to detail as theme parties, gala dinners or wedding receptions. True to our Mexican heritage, we take nothing for granted - including your group program. From our warm, attentive service to our vibrant accommodations, you can see a sincere enthusiasm for everything we do. With us you can really see Mexico.

Dining

Cascada Bar
Sunbathe in comfort on padded lounge chairs. Appetizer service, tropical snacks and drinks. This is the ideal place to relax. Open from 10:00 AM until 5:00 PM.
Hacienda El Mortero
Relive the charm of Old Mexico in an authentic hacienda-style restaurant with gourmet Mexican fare at its best; enjoy great Mexican cuisine and wild flavored Margaritas while being accompanied by the soulful serenades of the mariachi. Open from 6:30 PM until Midnight.
Lobby bar
The perfect meeting place. Offering drinks, cocktails and, in the evening, music for your enjoyment. Everyday Happy Hour, from 10:00 AM to Midnight. Capacity: 240 persons.
Beach Club Bar
Sunbathe in comfort on padded lounge chairs. Appetizer service, tropical snacks and drinks. This is the ideal place to relax. Open from 10:00 AM until 5:00 PM.
Las Velas Restaurant
Features snacks, delicious surf and turf specialties, and a beautiful view of the Caribbean. Buffet Lunch served seasonally or a la carte service. Situated by the pool area Open from 11:00 to 17:00 hrs.
Special Note
SPECIAL NOTICE- Christmas and New Years dinner are not included in the all-inclusive plan. There will be a surcharge of $75 for adults and $40 for children under 12 on December 24 and December 25, and a surcharge of $100 for adults and $60 for children under 12 on December 31. Guests can reserve a table at check-in and will receive a confirmation coupon.
Aquamarina
A delicious variety of local and international dishes served in an air-conditioned area overlooking the pool. Try mouth-watering Mexican specialties at our breakfast buffet. Opens from 7:00 AM until 11:00 PM and can accommodate up to 185 people.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Krystal Cancun Beachfront Hotel

Overall score

3.4 / 5
5.01.0
301 out of 301
Amenities:
3.4
Cleanliness:
3.8
Hotel staff:
3.6
Comfort:
3.6
Location:
4.6
Value:
3.6

71% would recommend to a friend.

Sort by:
Review of Krystal Cancun Beachfront Hotel

Reviewer score

5
5.01.0
michael g.
Business
new york
Apr 6, 2015

great

enjoyed my trip loved every day. the staff was good the pool was wonderful,and the ocean wow beautiful

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

5
5.01.0
Eric C.
Business
N/A
Apr 6, 2015

Friends vacations

We have stayed there before and we love the hospitality and the location of the hotel. We can't ask for better.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

4
5.01.0
Eric C.
Business
DENVER
Apr 6, 2015

Friends get away

We have been in this hotel twice. We love is because is close to the restaurants and night clubs. The beach is amazing and the staff is always there for us and to help us have a good time.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

5
5.01.0
Christian P.
Business
elmhurst
Mar 10, 2015

Awesome trip

the best place to go and close to everything you need clubs, market and more.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

4
5.01.0
arturo r.
Business
MENIFEE
Mar 3, 2015

family trip

the hotel is nice and the beach fa bolus excellent but the air conditioned is terrible nobody help to may the comfort better but something for

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
1
Comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

2
5.01.0
Jessicastupidnicknamethin
Business
N/A
Mar 2, 2015

Great location but you can do better.

Beautiful location, but trust me: you can do better. The staff: extremely accommodating and polite. They will do their best to make you as comfortable as possible, within their power-but everything has a price and they expect to (and should) be tipped accordingly. All inclusive: this was the most convenient option and will also save you a lot of money (be sure to haggle on the price. They will go down), but the quality is a reflection of that. The buffet is repetitive, the alcohol is so bottom shelf that you've never heard of it and it tastes like rubbing alcohol. Definitely eat at la hacienda mortero. Service was amazing and food was excellent. Talented mariachi band for entertainment! Room service is included, but again, the low quality of the food is something I can't emphasize enough. The location: perfectly situated on the beach. Amazing views. You can walk to anything though the nightclubs are very much within earshot-more on that later. The room: absolutely unacceptable. We paid extra for an ocean front room and were told that the room was in a "romantic" area of the resort, but really what they meant was that they identified us as tolerant individuals and intended to take full advantage of that. The room came standard with earplugs (but only one set...like were going to take turns?) which I should've immediately identified as a bad sign...Cogo Bongo and Club Mandala are just down the beach so the majority of the nights were spent listening to VERY loud music til at least 330am. Again, this could've been tolerated had construction demolition not began promptly at 8am the following morning. Literally no sleep til 330am when the music stopped and woken at 8am to jackhammers and sledgehammers, and I'm not a light sleeper. I complained but all they offered was to change rooms but since we had friends staying elsewhere in the hotel who were experiencing a clogged bathtub drain and a malfunctioning air conditioner, we were concerned it could get worse. But really, the room was visibly dirty when we checked in, the workmanship of the structure itself is very half-assed (paint splatter all over, loose tiles). There was broken glass on our balcony and even our room safe up and quit working on the second day. Wifi: Do not come here expecting to rely on wifi to save money on calling/texting/emailing. 90 of the time none of us could connect and when I asked the front desk about this they said "it's probably because too many people are using it". You can get on at like 3am though since you'll be awake from the club anyway... Discount offers/time share sales pitch: don't bother. The prices they offer sound cheap when compared to the high prices advertised in their brochures but a small amount of online research and reasonable advanced planning will get you cheaper prices on your own. Overall, the only thing about this place that really stands out on is their spot on the beach and how pleasant their staff is, otherwise keep looking. I am usually not the type to complain or even to write a review, but I don't want anyone making the same mistake we did! It could be a really nice place if they did some major work.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
5
Comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

3
5.01.0
Michelle
Business
N/A
Feb 13, 2015

Cancun

Resort its self is very beautiful, the view room from my room was amazing. However we did have trouble with our room key, and also did need to ask for clean sheets, our bed had sand when we first inspected the room. Food was good but there was not much to choose from. All drinks were watered down, including liquor drinks. Staff was not very friendly, and pretty much was no help at all. Everyone either didn't speak English, or acted as if they did not speak or understand, also didn't put effort into getting me the help I was looking for. Overall my boyfriend and I did make the best of the trip, by walking around the area and going to local restaurants and bars. Location is great, service not so much. Lastly this is not a party places, more like family, or relaxing getaway. Hotel barely play music or had any entertainment.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

4
5.01.0
Lyon Cheong
Business
WORCESTER
Feb 13, 2015

good

just solo they beach was very good and the swimming pool is good as well. the staff are friendly and the room is a little small

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

1
5.01.0
Joanna C.
Business
N/A
Jan 19, 2015

Never staying at this hotel again!

The lobby and location is nice. The rooms are horrible!!! The air conditioning was loud I couldn't sleep. The sink blasted everywhere and would leak after it was turned off!! the shower head was broken and water splashed even up to the door! Never again!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
2
Hotel staff:
4
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

Review of Krystal Cancun Beachfront Hotel

Reviewer score

4
5.01.0
Nimit K.
Business
Jersey City
Jan 15, 2015

it was awesome

We stayed in Krystal ,Cancun in 2013 Springbreak.It was an awesome stay. The room and staff was faboulous. It has a beautiful long beach,and offered shaded huts and beach beds. To get one of the shaded huts you have to grab one before 8:00 am.We are early risers,we never had a problem:)) Krystal is located on the northern end of the hotel area,and there's lots of Mexican and American restaurants and little taquerias stands all over the area along with a few shopping plazas and flea markets. In all an amazing place to be.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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