Rate and special offer based on Check-in: Mar 2, 2016 Check-out: Mar 4, 2016

JW Marriott Cancun Resort & Spa

5 stars
View map of Kukulcan Boulevard KM 14.5, Hotel Zone, Cancun, 77500

Hotel Overview

Reviewer score
3.7
out of 5
10 reviews
great family vacation

the location and view from room was beautiful. the staff anticipated and fulfilled our every need.... See full review

  • Thomas H.
  • Jun 15, 2015
Awesome hotel

Enjoyed it but seems to be ridiculous in it's prices. Might be taking advantage of it's customers.... See full review

  • Father
  • Jul 16, 2012
Oceanfront Resort, unparalleled sophistication, a 3-story health spa and fitness center, heated swimming pool, a "quiet" swimming pool, indoor and outdoor spa tubs, and located just half mile from the exclusive designer shopping of Luxury Avenue, 1 mile form shops and bars of la Isla and 11 miles from the International Airport.

Each of our 448 guestrooms, including 74 suites, is distinguished by sumptuous comfort and chic styling, offering a private balcony with a spectacular ocean view.

Club Rooms include a pillow menu in a lighted display case, spa toiletries, and complimentary airport transfers for two adults and two children (younger than age 6) as well as access to Club 91, which features five complimentary food/beverage services daily.

For relaxation, a large free-form infinity pool faces the ocean, while a smaller pool with swim-up bar offers a more secluded setting, a lagoon-style scuba-diving pool is available for lessons, an indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub and the three-level Mayan-inspired spa pampers guests with 17 treatment rooms offering various massage therapies, body scrubs and polishes, facial treatments and healing water baths.

The Spa has spectacular views of the ocean and lagoon from the resorts top floor and also includes state-of-the-art fitness equipment, a dedicated aerobics room, beauty shop, indoor lap pool, Jacuzzi and a juice bar.

The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km 4.75

The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions

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Hotel Map

21.0875 -86.7704
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport (CUN).
Area description
The JW Marriott Cancun Resort & Spa is located in the heart of Cancun’s hotel district, on a beautiful stretch of Caribbean beach on Mexico's Yucatan Peninsula. The JW Marriott Cancun Resort & Spa is adjacent to the Marriott CasaMagna Cancun Resort; the two resorts are connected by a “Skywalk.” Just two miles south of the Convention Center and shopping district, and approximately eleven miles from the Cancun International Airport, the resort is a two-hour drive from several historic Mayan ruin sites and ecological parks.

Hotel Policies

Check-in:
4:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for JW Marriott Cancun Resort & Spa

Overall score

3.7 / 5
5.01.0
10 out of 10
Amenities:
3.9
Cleanliness:
4.1
Hotel staff:
4
Comfort:
4.1
Location:
4.5
Value:
3.4

60% would recommend to a friend.

Sort by:
Review of JW Marriott Cancun Resort & Spa

Reviewer score

5
5.01.0
Thomas H.
Family
N/A
Jun 15, 2015

great family vacation

the location and view from room was beautiful. the staff anticipated and fulfilled our every need. The food is excellent and, if prepared to pay a little more than anticipated, some of the best I've had. A day long stay at one of the cabanas that are for rent is a must for the ultimate relaxing experience. I will definitely return as soon as possible.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

1
5.01.0
bobbob
Family
Sheridan, WY
Aug 7, 2014

Disappointed!!!

We have stayed at JW Marriott several times. This stay was not like the others. The service was horrible and the rooms were dirty and run down. We had reserved two double rooms. When we checked in we were told all they had were single rooms with a love seat foldout, that we could move the next day. There were no sheets for the fold outs. We had to wait until after 11 that night for sheets. The next day we had to get nasty to get the rooms we had reserved. There was trash around the outside pool. The only thing about this motel that is 5 star is the price!!! No more than a 3 star.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
4
Value:
1
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

3
5.01.0
BE Chicago
Friends
Chicago
Dec 11, 2012

Sleepy JW Marriott

Stayed at the JW around Dec 6-10. It was a nice hotel, but below my expectations for a JW Marriott, especially a Resort property located on the Yucatan. My newspaper did not show up, despite two separate requests on two separate days. Food service was very good at the Argentine Steakhouse at the adjacent Casa Magna Marriott property (coming from a Chicago Steak conossiouer). The resort was too sleepy for my liking, like where is everyone sleepy. I am a Gold member of Marriott and chose the Marriott b/c I thought I knew what to expect. however in hindsight, I would have chosen a different property that had a bit more energy. Pricing for a la carte (ie drinks) is outrageous, as expensive as you would pay at a Marriott in NYC or Seattle. Maid service was very good, no complaints about the cleanliness of our room.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
2
Trip purpose:

Friends

Money-saving tip: Short drive from hotel

Take the R1 or R2 buses into Cancun or Playa Tortugas, rather than hiring the hotel's car. The buses stop constantly, right in front of the Hard Rock hotel (next to the JW Marriott). Cost is about 8-9 pesos ($0.75 US).

Review of JW Marriott Cancun Resort & Spa

Reviewer score

5
5.01.0
Father
Family
San Antonio
Jul 16, 2012

Awesome hotel

Enjoyed it but seems to be ridiculous in it's prices. Might be taking advantage of it's customers. Otherwise, beautiful hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

4
5.01.0
Anonymous
Family
NY
Apr 25, 2011

Nice hotel but restaurants were so-so

Hung out at the hotel for a few but did various tours (Mayan ruins, Xcaret) on other days. Pool and beach were very nice - service on both was very good. The spa and health club facilities were wonderful. Food at the pool was decent but food at the hotel's restaurant was pretty bad - we were glad we did not take an all-inclusive package. There were good restaurnats within wlaking distnace as well as down-town

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

4
5.01.0
Anonymous
Family
New York
Feb 20, 2011

Great family vacation

This was my second stay at the JW Marriott. The service, the facilities and the room were wonderful. Great value. Good for families.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

3
5.01.0
expected more
Family
Columbus, Ohio
Dec 29, 2010

Somewhat disappointing

The staff was very friendly and the rooms were spacious. The rooms could have been cleaner. In one of our two rooms, it looked like someone had sprayed all four walls with champagne...Our rooms also smelled of cigar smoke when we checked in. Our bellman called the front desk to alert them, but no one ever came to fix the problems. The food at the onsite restaurants was good, but service was incredibly slow.... The pool/beach area is very clean, well maintained and beautiful. Wi-fi and business center services were very expensive. The spa is pretty, service was okay, but nothing special. Overall, it was certainly not awful, but I do not think I would go back.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
3
Comfort:
4
Location:
5
Value:
2
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

5
5.01.0
Anonymous
Couples
Houston. TX
Dec 28, 2010

Fabulous Trip thanks to Cheap Tickets

Great trip. I would watch the weather because evey day about 2 it got very cloudy and windy, so if you want a Tan, get out from 9-1. We have been to the JW 4 times, love the hotel, the Lobby Bar has a live singer and they play great songs and the Margueritas and Cosmos are great. The beds are comfy, but definitely upgrade to an Ocean View ad get the travel round trip, the service is excellent and the Van's are very clean

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Dining tip: Short drive from hotel

Eat at La Madonna in in La Isala Shopping Center ($9 cab ride) and definitely eat at Harry's (fabulous ad near the hotel)

Review of JW Marriott Cancun Resort & Spa

Reviewer score

2
5.01.0
Anonymous
Family
Huntington Bch
Aug 9, 2010

Poor Services

I was not happy with JW Marriott. I felt like we were being mistreated.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
3
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Family

Review of JW Marriott Cancun Resort & Spa

Reviewer score

5
5.01.0
El Conquistador
Family
Paw Paw, MI
Apr 8, 2009

Great place to stay

We had a great stay after we got the right room. They said they only had rooms with king size beds available but we could upgrade to a suite for $80 per night. After showing them our printed reservation, they magically found a "two queen bed" room for our family. After that, everything was fantastic. Quiet rooms, all with views of the ocean. Beautiful pools. Very friendly staff. The only bad thing was if you wanted a chair next to the pool you need to go down and claim a spot before 7:00am or they will all be gone. Some spots had towels on for the entire time I was there (8-2) and no one showed up and the staff will not remove the belongings.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Money-saving tip: Short walk from hotel

Take the public bus to get around town. You can go anywhere in Cancun for 7 pesos (about 60 cents) per person. The bus stops just north of the hotel.

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