Rate and special offer based on Check-in: Aug 26, 2015 Check-out: Aug 27, 2015

Hard Rock Hotel Cancun - All Inclusive

5 stars
View map of Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500

Hotel Overview

Reviewer score
4.9
out of 5
10 reviews
Fantastic Family Trip

The Hotel was great. This was our second time staying at this hotel and I see a third time coming.... See full review

  • Kenneth N.
  • Jun 19, 2015
Awesome First Timers

It was our first time to Cancun and our first time to an all inclusive. Wow we loved it. The hotel... See full review

  • Thomas S.
  • Jun 10, 2015
A luxurious 4-Diamond Hotel with glamorous amenities and rock star style
To live like a rock star means never being far away from the action. Lucky for you, the all-inclusive Hard Rock Hotel Cancun puts you right in the middle of it. Located in the heart of Cancun's Hotel Zone, the hotel pays homage to a lifestyle of excess - a 12-story marvel that sparkles against the brilliance of the white sand beach and the Caribbean Sea. 601 stylish guest rooms are ready to indulge, including Hard Rock's signature Rock Star Suites, each with panoramic views of the ocean or lagoon and private balconies to enjoy the cool tropical breeze. Hard Rock Hotel Cancun's renewed facilities and amenities also boast five acclaimed international restaurants, five bars and lounges, a spa with outdoor palapa-style massage areas, an expansive poolscape, authentic memorabilia from international and local music artists and meeting facilities to the tune of a 16,408 sq. ft. convention center. All this plus unsurpassed service within an exclusive waterfront experience which is second to none. Outside, the hotel is just a short stroll from Cancun's main shopping and entertainment attractions perfect for rock and roll royalty that are used to having everything at their fingertips. It's time to see the show in Cancun.

Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service
Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.
Rock Royalty Level - Deluxe Platinum
You are now Hard Rock Royalty. Kick off your shoes and relax in paradise with your own Personal Assistant. Enjoy your vacation in a king bed. bed.Enjoy:Rock Royalty Personal Assistant(7am- 11pm,Ironing Service(2 items per person/per stay),Upgraded full-size Rock Spa bath products,Express luggage delivery,Complimentary Shoe Shine,Nightly Petit Fours,Aromatherapy and Pillow Menu,Spa Tub Preparation(with 24-hours notice),Personal Assistance with reservations(on and off property),Priority Reservations to picks and mix program,Access to Rock Royalty areas on the pool,lounge and beach,Complimentary 25-minute couples massage at the Rock Spa,VIP Check-in and check-out,Late checkout available(until 3pm- available upon request and availability),Complimentary beach bag(1 per room/per stay),Bonus Track-(Personal Assistant will help review account and assist in express check-out) and MORE.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Accessible Rooms/Facilities
Accessible facilities
Wheel chair access
Accessible parking
Accessible parking
Wheelchair accessible elevators

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Hotel Map

21.0892 -86.7698
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN): Approximate driving time is 18 minutes and distance is 17.5 km (11 mins).
Area description
Hard Rock Hotel Cancun is located on one of the most beautiful turquoise beaches in the Caribbean, and situated near Cancun's most important shopping and party centers.

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.9 / 5
5.01.0
10 out of 10
Amenities:
4.9
Cleanliness:
4.7
Hotel staff:
4.9
Comfort:
4.7
Location:
4.9
Value:
5

100% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Cindy S.
Business
N/A
Jun 29, 2015

Great Family Trip

Stayed at the Hard Rock Cancun and while the location is amazing, the hotel is in need of some renovations. Paint peeling off the walls, mildew in the rooms due to the humidity, housekeeping has no standard list of what to replenish in the rooms (wash cloths, hand towels, coffee cups) etc. One thing I would avoid doing is the vacation club spiel. The only good thing about that is that you get discounted excursions, which is why we went to it. With that being said, there are tons of activities to do all day long! We traveled with our 22 & 18 year old kids and there was plenty for them, and us, to do all day! The food and service personnel were top notch! We weren't expecting a lot for the food, but were so surprised at how great it was! We will definitely plan to go back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
2
Hotel staff:
5
Comfort:
3
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Kenneth N.
Business
Florala
Jun 19, 2015

Fantastic Family Trip

The Hotel was great. This was our second time staying at this hotel and I see a third time coming. We have stayed at different hotels in Cancun but none compare to The Hard Rock. The All Inclusive is the best we have had and I recommend it to everyone. The staff was very professional and friendly. I will be returning again in July 2015!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Thomas S.
Business
N/A
Jun 10, 2015

Awesome First Timers

It was our first time to Cancun and our first time to an all inclusive. Wow we loved it. The hotel was awesome and had daily activities so you didn't even have to leave the resort. The staff was great very attentive and ready to help whenever you needed it. They always made sure you had a fresh drink in your hand. I had heard reviews that the food was just ok, well it was more than ok it was amazing. What a steal! The food tasted and looked like it came from a five star restaurant. Could not have been better!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
jermaine w.
Business
bronx
Apr 9, 2015

Great trip!

You pay alil more and get everything you pay for.... first time at a hard rock and well worth it... U won't be disappointed....

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Anne
Business
N/A
Mar 9, 2015

This place rocks!

Beautiful hotel. Beyond clean. The staff goes out of their way to make sure you have everything you need. The pools were beautiful. The ocean is right in the back of hotel. This was a perfect vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Michael L.
Business
N/A
Feb 10, 2015

Awesome vacation. Great value

Four night all inclusive! Best all inclusive we have booked. Unending fresh cooked food that was awesome. Service was a ten. Staf could not have been more pleasant. Restaurant employees were the best. Definately would go back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Jeff Italian
Business
Woodbridge, Virginia
Dec 9, 2014

Jeff Ferlazzo

Excellent vacation, going back next year. Food was very good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Mister G
Business
Denver Colorado
Nov 16, 2014

Perfect getaway

Beautiful, it was a perfect getaway. From the time we drove up to the front door to the time we left!! The only thing we didn't like was the membership push when we checked in. But other than that, perfect trip!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Didn't need to leave the hotel.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Gmoz28
Business
Anaheim ca
Aug 19, 2014

planning another trip

Talk about bang for your buck. Im 29 years old. Fun atmosphere. I took advantage of the alcohol! Food was awesome. Staff is on point. Nice and friendly. There were fixing some minor details on the building and in the hall ways. Even the workers were saying hi. Would definitely recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Ask if you have credits towards purchase of activities. I found out a day later. Will save you some time and money if your looking for activities.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Kel from the burgh
Business
Pittsburgh
Jul 24, 2014

Was such a great experience

Had a great time at the hard rock cancun. Could not beat the price! The pool, ocean, staff, food and overall experience was great. I would highly recommend it. The rooms were also very clean. The entertainment was wonderful. I have no complaints! On top of the fact that they gave us a 1500 dollar credit to use towards the spa all of which we only paid 20 percent of. Will def recommend and be back !

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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