Rate and special offer based on Check-in: Feb 9, 2015 Check-out: Feb 11, 2015

Hard Rock Hotel Cancun - All Inclusive

5 stars
Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
91 reviews
awesome for a couple

Great location and access to the beach. Nice pool. the food options are also good. See full review

  • crazy milo
  • Jan 26, 2015
hard rock

Great vacation Close to the airport Needs umbrellas by the beach Great food and nightlife See full review

  • Mitchell F.
  • Jan 7, 2015
Refined beachfront resort in Cancun with Jacuzzi rooms, kids club

The Hard Rock Hotel is located on a pristine stretch of white sand beach overlooking the turquoise Caribbean Sea and within the bustling Cancun hotel zone. The resort has luxurious rooms with double Jacuzzis and lounge beds overlooking the ocean, grounds or lagoon. Six restaurants and 24-hour room service compliment amenities such as a modern spa, fitness center and club for kids. Guests partake in activities such as pool volleyball, basketball, and ping-pong. The pool has a section for kids, and there are three outdoor Jacuzzis and two swim-up bars.

Highlights
  • Modern club for children with a dining room, theater and slide-outfitted outdoor pool
  • Gracious guest rooms with double Jacuzzi on terrace
  • Spacious outdoor pool with section for children
Rooms

All of the 601 guest rooms have one king or two double beds and are swathed in cream and earth-toned hues with double Jacuzzis. Amenities include flat-screen LCD satellite TVs, turndown service, stocked liquor dispensers, mini bars, bathrobes and slippers. The rooms overlook the ocean, grounds or lagoon. They also have digital safes, wireless Internet, spa tubs, and individual climate control.

Dining

There are six restaurants serving Mexican, international, Asian (with Japanese-style grill) and Italian cuisines. Guests have access to 24-hour room service as well. The property also has six bars with top-shelf cocktails and international wines.

Recreation

Guests can relax by the beach-fringed pool with swim-up bar, work out in the fitness center or book massages and body treatments at the spa (fees apply). The many activities include sports -- from pool basketball and volleyball and tennis at two lit courts -- and table games. Adult guests can participate in theme parties. Children can relax at an age-appropriate club with play area.

Transportation
  • Cancun International Airport (11 mi/ 17.5 km)
Attractions
  • Aquaworld (0.6 mi/ 1 km)
  • El Rey ruins (2.2 mi/ 3.5 km)
  • Cancun Convention Center (3.4 mi/ 5.4 km)
Business
  • Convention center spanning 12,378 square feet accommodates up to 780, while meeting room caters to groups of 10 to 30
  • Business center with computer and copy machine

Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service
Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Handicapped parking
Wheelchair accessible elevators

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Reviewer score 4.0 out of 5

Hotel Map

21.0892 -86.7698
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN): Approximate driving time is 18 minutes and distance is 17.5 km (11 mins).
Area description
Hard Rock Hotel Cancun is located on one of the most beautiful turquoise beaches in the Caribbean, and situated near Cancun's most important shopping and party centers.

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (91)

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.4 / 5
5.01.0
91 out of 91
Amenities:
4.5
Cleanliness:
4.5
Hotel staff:
4.6
Comfort:
4.4
Location:
4.6
Value:
4.3

89% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
crazy milo
Business
N/A
Jan 26, 2015

awesome for a couple

Great location and access to the beach. Nice pool. the food options are also good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
gloria b.
Business
forney
Jan 23, 2015

great hotel if you dont mind kids

The hotel was amazing modern up to date if your a parent with kids its the perfect hotel but not so good for honey mooners unless u dont mind kids

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Anonymous
Business
N/A
Jan 21, 2015

Good hotel, but food could be better

The Hard Rock at Cancun is, I think, at best a 4-star hotel. We stayed during the Christmas vacation in Dec 2014. Our stay was good overall. The hotel staff were very helpful and responsive. We arrived early in the morning and expected to check in late afternoon. However, the hotel allowed us to check in early. We got some much-needed rest, and our vacation got off to a great start. The hotel is not the greatest to look at from the outside, esp. in comparison with the nearby JW Marriot and Iberostar hotels. However, our rooms were good. We stayed in an ocean-facing Deluxe Platinum room with a spa tub. Despite the peak season, the pool and beach areas were clean and well-manned. They were both some of the best I had seen at Mexican resorts. Poolside chairs were difficult to get, but this was to be expected. The food at the hotel was a mixed bag. The breakfast was good. It was a full buffet, but as good as any from a decent 4-star hotel. However, the lunch and dinner options were average, and an area for improvement.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Dogmatix
Business
N/A
Jan 21, 2015

Great hotel, but food could be better

We stayed at the Hard Rock Hotel, Cancun, over the XMas vacations. We arrived early in the morning and expected to receive our room later in the day. To our great surprise, the hotel allowed us to check in that morning itself (thank you Jose). This was a great gesture from the hotel - a Christmas gift, really. This allowed us to rest and start our vacation fresh and happy. Thank you, Hard Rock. The behaviour and attitude of the hotel staff was five-star - always smiling and always helpful. The hotel is not the greatest to look at from the outside, esp. in comparison with the nearby JW Marriot and Iberostar hotels. However, the rooms were good. We stayed in an ocean-facing Deluxe Platinum room with a spa tub. Sunrise ensured that we were up early each day for the pool or the area visits/activities. The pool and beach areas were clean and well-manned. They were both some of the best I had seen at Mexican resorts. Late nights, the hotel turned into a dance club and casino. It was so much fun. The food at the hotel was a mixed bag. The breakfast was good. It was a full buffet, but as good as any from a decent 4-star hotel. In my opinion, the lunch and dinner options were average, and an area for improvement. The Market hosts different kinds of cuisines, but after eating there 2-3 times, everything started to taste the same. Ciao (the Italian restaurant) had good appetizers, but the main dishes seemed lacking. Ditto with Zen (for Asian cuisine). Ipanema and the poolside dinner buffet were better, but only just. Pizzeto (the pizza place) was terrible. Honestly, for a five-star restaurant and given the all-inclusive costs, the food could be better. On this forum, many reviewers had touted this hotel as kid-friendly. They have a kids club with a fun pool area, lots of activity options and plenty of staff. I do not know how much they engage the kids when we went to pick up our daughter, she was watching TV in the Barney room. Nonetheless, the kids club area seemed a secure and fun place to leave the kids for a while. In addition, they have a nice shallow area by the main pool for the children to splash in. The hotel provides hotel credits based on the duration of stay. We redeemed these credits for a bus trip to Chichen Itza and activities at the nearby Aquaworld. Even with a 20 service fee, we paid far less than booking with a private van transportation or directly at the activity provider. Unfortunately, the resort credits could not be used for the trips to XCaret, Xplor and other theme parks. Overall, our experience was good. Their behaviour was beyond five-star, but the food was a disappointment. Maybe next, we will try some other resort.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Not Applicable

If you take the bus trip to Chichen Itza, pls. take some food and hotel from the hotel. The restaurant where the guests are dropped off for lunch charges for drinking water.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Michael G.
Business
N/A
Jan 18, 2015

fun trip

Not as nice as Hard rock in punta cana but stlil nice place

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
legroe3289
Business
Wilmington
Jan 17, 2015

great trip

We stayed 6 nights and loved every second of it. The only reason this review is not 5 stars is because of two issues. First, on two occasions we returned to our room and our patio door was unlocked. We checked this every morning before leaving the room because we were on the third level which any one can access for the roof top pools. We had everything locked up but still made us feel extremely uneasy. The only other issue we encountered was the day of checking out. I tried to use 150 credits in the resort credits store to buy a pack of shot glasses and a box of cigars and the employee could not process the transaction on 3 occasions. I was sent to the check-in desk each time to try to clear up the issue. Finally, we were told the issue was cleared up so we went back to buy the items and now there was no employee to be seen. After waiting roughly 10 minutes I finally crossed the hall to the other store and asked for help. A woman came with me and I explained the issue only to have her tell me she did not speak english. This was fine, I pointed to the two items and my money and she knew that I wanted to buy them. After 30 minutes and finally another employee coming to help, they still could not process the transaction due to them not knowing how to input the items into their computer. FInally she simply did the calculation for the tax on the calculator, told me I owed $16.50 for the 150 credits and took my cash without inputting the purchase in the computer. I now was rushing to finalize checking out and catch the van to the airport. This left with an extremely sour taste in my mouth in the last hour of a fantastic vacation. Like many reviews have said, any and all noise can be heard in the rooms. A couple of times I was awoken late in the night due to people going back to their rooms after partying. This wasn't a huge issue to me as I just rolled over and went back to bed. This is because of all the tile floors throughout the hotel with no noise absorption. I have also read some reviews about the resort credits being stupid because of the tax, but using these credits to do the tours was awesome! The two of us were able to swim with dolphins, do the sub-see and snorkel trip, rent a balineze bed on the beach, and go to the spa for around $85! You could not get that type of deal anywhere. Anyone who complains about the credits is truly missing out on how to correctly use them. Other than these issues, we could not be more happy with our vacation. All the food, service, and hotel in general was amazing. Would definitely go back and recommend this hotel as a place to stay that is more lively than totally relaxing. Not as much of a "party" hotel as some have mentioned but just perfect for people looking to have some fun on vacation and meet new people.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
First time in Cancun
Business
N/A
Jan 12, 2015

Fun get away

The hotel was a little louder than I had expected. Only one pool compared to other resorts. A lot of variety and options for food. Staff was friendly but very busy.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Mitchell F.
Business
N/A
Jan 7, 2015

hard rock

Great vacation Close to the airport Needs umbrellas by the beach Great food and nightlife

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
5.01.0
Biff Masterson
Business
N/A
Jan 6, 2015

Escape for 2 over Christmas

We've been to a half dozen all-inclusives. They are all very nice. Here, the food was better than most. Entertainment provided by staff was like most - I was hoping for something more unique and/or live music at the Hard Rock.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Time-saving tip: Not Applicable

A lot of people surrounding the beach and pool area. Stake out a chair early - like 8 AM. Use a towel from your room, don't get hung up waiting for poolside towels.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
5.01.0
Wayne R.
Business
N/A
Jan 6, 2015

New Year's Blast

This was a last minute trip after getting some extra days off from work. Best decision my husband made. We forgot about ever stressful thing that occurred in 2014. Drifting into tranquility with the beautiful beach, hot sun, and festivities. The New Years celebration was terrific: band, dancing, free party hats/confetti/horns and fireworks.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Entertainment tip: In Hotel

Beach and poolside activities- family friendly and super fun!

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