Rate and special offer based on Check-in: Apr 29, 2014 Check-out: Apr 30, 2014

Hard Rock Hotel Cancun - All Inclusive

5 stars
Blvd. Kukulcan Km 14.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
4.4
out of 5
49 reviews
Loved Our Spring Break

Three words describe this hotel resort - friendliness, cleanliness, and fun! My teenagers loved it.... See full review

  • Snow Weary Minnesota Mom
  • Apr 6, 2014
The Beat Goes On

There are many hotels to choose from in the hotel zone. Hoping we would have a fun, party-like... See full review

  • Kathy the Elf
  • Mar 12, 2014
Refined beachfront resort in Cancun with Jacuzzi rooms, kids club

The Hard Rock Hotel is located on a pristine stretch of white sand beach overlooking the turquoise Caribbean Sea and within the bustling Cancun hotel zone. The resort has luxurious rooms with double Jacuzzis and lounge beds overlooking the ocean, grounds or lagoon. Six restaurants and 24-hour room service compliment amenities such as a modern spa, fitness center and club for kids. Guests partake in activities such as pool volleyball, basketball, and ping-pong. The pool has a section for kids, and there are three outdoor Jacuzzis and two swim-up bars.

Highlights
  • Modern club for children with a dining room, theater and slide-outfitted outdoor pool
  • Gracious guest rooms with double Jacuzzi on terrace
  • Spacious outdoor pool with section for children
Rooms

All of the 601 guest rooms have one king or two double beds and are swathed in cream and earth-toned hues with double Jacuzzis. Amenities include flat-screen LCD satellite TVs, turndown service, stocked liquor dispensers, mini bars, bathrobes and slippers. The rooms overlook the ocean, grounds or lagoon. They also have digital safes, wireless Internet, spa tubs, and individual climate control.

Dining

There are six restaurants serving Mexican, international, Asian (with Japanese-style grill) and Italian cuisines. Guests have access to 24-hour room service as well. The property also has six bars with top-shelf cocktails and international wines.

Recreation

Guests can relax by the beach-fringed pool with swim-up bar, work out in the fitness center or book massages and body treatments at the spa (fees apply). The many activities include sports -- from pool basketball and volleyball and tennis at two lit courts -- and table games. Adult guests can participate in theme parties. Children can relax at an age-appropriate club with play area.

Transportation
  • Cancun International Airport (11 mi/ 17.5 km)
Attractions
  • Aquaworld (0.6 mi/ 1 km)
  • El Rey ruins (2.2 mi/ 3.5 km)
  • Cancun Convention Center (3.4 mi/ 5.4 km)
Business
  • Convention center spanning 12,378 square feet accommodates up to 780, while meeting room caters to groups of 10 to 30
  • Business center with computer and copy machine

Hard Rock Hotel Cancun - All Inclusive Rooms

Deluxe Platinum - Ocean View 457 Sq.Ft - 2 dobles beds or 1 kind bed
We really set the stage with this one - without all the lasers and pyrotechnics, that is. Each suite includes: A balcony and seating area overlooking an ocean view and is designed for your ultimate comfort with one King or two double beds. Enjoy your double Jacuzzi and wine in the room. LCD Satellite TV and Wireless internet. Hard Rock liquor dispenser fully loaded with premium brands. Mini Bar contains sodas, bottled water, juices & domestic beer. 24-Hour room service & Turndown Service.
Deluxe Diamond -Ocean View 403 Sq.Ft - Concierge on Call - Include 2 Massages 25 min - 1 king bed
Let's amp things up. First, get it started when you hook up to your own iPod compatible sound system. Then, double down with the best of an upgraded liquor selection or choose from our exclusive restaurant and late-night pillow menu. It comes with one King bed, a double Jacuzzi, wirelesses internet, LCD Satellite TV. Taking advantage of two 25-minute massages at the spa with aromatherapy. Hitting the sand with your complimentary Beach Bag. Exclusive Concierge. Balcony with chairs and a table. DVD Player and CD Player. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fourr & Nightly Turndown Service
Family Rock Suite Platinum - Ocean View 1,065 Sq.Ft - 2 rooms 2 double beds and 1 king bed
This suit has seen a million faces and rocked them all. One bedroom with a King bed and a second with two double beds. Private terrace and most w/ lounge chairs, chairs & table. Living Room. Dining Room. Enjoy the best of premium liquor from an in-room dispenser. An exclusive restaurant and late-night pillow menu, Aromatherapy. Your very own iPod dock. Enjoy all the spoils including wireless internet, an LCD Satellite TV, double Jacuzzi and luxurious Rock Spa amenities. DVD Player, CD Player, Bathrobes & Slippers. 24-Hour room service with select menu from restaurants to create a "Special Menu". Nightly Petit Fours & Nightly Turndown Service
Deluxe Family Lagoon View
Two connecting suites, one with a King bed and another with two double beds including a double Jacuzzi and wine in the adults room. LCD Satellite TV, wireless internet, and sunset view balcony. Along with your welcome amenities and Fun In The Sun Bucket Kit An Xbox 360 and DVD player with epic games and DVDs available on request. All you have to do is kick back and enjoy your fully stocked bar with everything from liquor, and beer to kid-friendly snacks and Rock Spa products. Bathrobes & Slippers including mini size for children. 24-Hour room service & Turndown Service. Views: Lagoon view.
Deluxe Room - Resort View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Your room is your backstage, so we decked it out with everything you need to rock the show and keep the good times rolling. That means:One King or two double beds, Satellite TV with LCD screen, A Balcony with two chairs & table and a premium Hard Rock liquor dispenser for the perfect shot. Oh, and did we mention wireless internet and double Jacuzzi and in room wine. Digital safe (laptop size) 24-Hour room service &Turndown Service.
Deluxe Gold - Lagoon View 457 Sq.Ft - 2 dobles beds or 1 kind bed
Live like a legend without even releasing a self-titled debut album. Enjoy: One King or two double beds alongside your sunset view balcony and double Jacuzzi and wine in the room. The Satellite TV with LCD screen. Wireless internet, and complimentary dispenser stocked with top-notch liquor and beer. Rock Spa Bath Amenities. Digital safe (laptop size)24-Hour room service &Turndown Service

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Spa
Solarium
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Wheel chair access
Accessible parking
Handicapped parking
Wheelchair accessible elevators

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Reviewer score 4.0 out of 5
Reviewer score 4.0 out of 5

Hotel Map

21.0892 -86.7698
Area served
Cancun, Mexico.
Nearby airports
Cancun International Airport (CUN): Approximate driving time is 18 minutes and distance is 17.5 km (11 mins).
Area description
Hard Rock Hotel Cancun is located on one of the most beautiful turquoise beaches in the Caribbean, and situated near Cancun's most important shopping and party centers.

Nearby points of interest

  • Avenida Kukulkan: 0.6 mi
  • Interactive Aquarium: 1.5 mi
  • El Rey Ruins: 1.5 mi
  • Playa Delfines: 1.8 mi
  • Iberostar Cancun Golf Course: 2.1 mi
  • Wet'n Wild Cancun: 4.2 mi
  • Museo Maya de Cancun: 4.3 mi
  • Playa Tortugas: 4.4 mi
  • Dolphinaris Cancun: 4.5 mi
  • Dubai Palace Casino: 5.1 mi
  • Riviera Cancun Golf: 6 mi
  • Avenida Tulum: 6.1 mi

Dining

The Market
International buffet
Frida
Contemporary Mexican a la carte
Splash
Pool bar
Zen
Asian a la carte - Izakaya, teppanyaki & sushi
Ciao
Italian fine dining a la carte
Ipanema
Rodizio - Brazilian Grill

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (49)

Ratings and reviews for Hard Rock Hotel Cancun - All Inclusive

Overall score

4.4 / 5
49 out of 49
Amenities:
4.4
Room cleanliness:
4.5
Hotel staff:
4.6
Room comfort:
4.2
Location:
4.5
Value:
4.2

88% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
Snow Weary Minnesota Mom
Burnsville, Minnesota
Apr 6, 2014

Loved Our Spring Break

Three words describe this hotel resort - friendliness, cleanliness, and fun! My teenagers loved it. The food was awesome at all locations, the staff was so helpful, and the activities and amenities were really fun. Thanks for a great spring break for our family.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
crazy milo
seattle
Mar 30, 2014

great hotel..good location

Excellent location. The staff was really helpful. Food is good. The hotel is really all inclusive. Has good WiFi.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Entertainment tip: In Hotel

Good private beach and pool

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
Cancun fun
east coast
Mar 30, 2014

Spring Break Family vacation

Just got back from Spring break family vacation at the Hard Rock Cancun. Cancun is a lot of fun for the family. Tons of stuff to do. The hotel in my opinion is a 3.5 / 4 star at best not 5 star. The Hard Rock in Punta Cana would be closer to a 5 star but there is not as much to do in Punta Cana. The Cancun Hard Rock needs somewhat updated and the room walls are paper thin. We could hear conversations in the rooms next to us. They could get rid of the outdated Jacuzzi tubs in the middle of the rooms and put in queen size beds. The full size beds are too small when 4 people sharing a room. If your a lite sleeper take ear plugs. The hotel is clean though and safe. The service is 5 star. The staff is awesome. Anything you want you can get.. Room service is also great. I would recommend to take a bunch of one dollar bills as even though it says tips included you will get much better service with a buck or two and the staff will remember you. The food was good everywhere including the buffet. The pizza bar is outstanding and you can eat and drink as much as you want anywhere. They don't care. That part is awesome. You will get hit with the hard sell right when you check in though. They will have a person sit you down and they will go over all the activities and cover the $1800.00 resort credit we could use (You pay a 20% service fee on it and the shops only give you a small amount you can use to buy stuff and its all way overpriced. It was misleading when we booked#. Most of the good tours we wanted were not available with the resort credit but if you do the vacation club deal they might hook you up. That put us off. #We used $75.00 of the $1800.00 resort credit for the week#. They will try to schedule you for a 1.5 hour tour to sell you a vacation club deal #Time share.) Many people do this to get some free tickets etc. They will hound you somewhat if you don't sign up. Just say no if you don't want it and move on. The rep called our room the next day asking again and he got the point after that. Xplor park is a must do. The best park we have ever been too. There zip lines are awesome and the caverns are too. While walking the beach we looked at many Hotels and the Hard Rock looks to be one of the better ones. The JW Marriott is also pretty nice. Overall its a nice place and we would go back. We don't spend much time in the room so we don't care too much about that. Oh, The pool and beach is awesome. Beach access, beach chairs, towels etc are right there. The pool parties were fun, Nightly shows are also very good. Both young and old will have fun here. Hope this helps and please understand just my opinion.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
2
Location:
4
Value:
3
Sightseeing tip: Not Applicable

Lots to do in Cancun. Take plenty of cash as none are cheap.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
Heli Guy
Canada
Mar 16, 2014

Overall Excellent Hotel

All the restaurants were very good. Don't bother with Frida a la carte (the Mexican dinner restaurant) it was quite disappointing. It's a pity the hotel doesn't have a lounge style bar with soft music where one can just chill and relax. They only have one bar in the hotel which pays loud rock. Staff were amazing, helpful and courteous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: In Hotel

Don't bother eating at Frida in the evening (a la carte), it is disappointing.

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
Kathy the Elf
Cancun, Mexico
Mar 12, 2014

The Beat Goes On

There are many hotels to choose from in the hotel zone. Hoping we would have a fun, party-like environment, we selected the Hard Rock. This hotel is run like a well-oiled machine! The staff and employees are the most respectful, helpful, cheerful people we've encountered anywhere. The rooms are different than the "usual" layout, in that they have the jacuzzi! Stay in an oceanfront since the views are mesmerizing. The abundance, and quality of the food was incredible! Poolside dining was great; choosing from fresh grilled burgers, pizza, salsa and chips. The restaurants had impeccable service and food variety so varied, we found we never wanted to leave the property in search of other restaurants. If you like cocktails, you need never be empty-handed. Daily at the pool, the music was great, and if you were so inclined, you can participate in fun activities. We felt pampered, relaxed, and sorry to leave. We simply can't rave enough about this resort!! Also, the nightly entertainment was very high caliber! We travel extensively, but hadn't been to Cancun. It is clean, safe, and filled with activities. Swim with the dolphins, go to Coco Bongo. Awesome!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Nightlife tip: Short drive from hotel

Make reservations at Coco Bongo Show a few days in advance to insure you can get the balcony seats where you are seated. The show is easier to see from up there, and they give you great bar service. Plus, there is a restroom close by. The show is wonderful, if you like loud music!

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
C4fromSTL
St. Louis, MO.
Mar 10, 2014

Awesome trip

Have stayed at other resorts this one is one of our new favorites! Smaller resort so easy and fast to get everywhere. Plenty of elevators & they are fast! Great entertainment staff, Great drinks, great bartenders! Our favorite Jaime & Joan! (I love this bar) would suggest this place for couples or families with older kids. It's has more of a trendy party atmosphere feel to it. Brick pizza oven is awesome! Plan on going back soon with our teenage kids!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
LB VA
USA
Mar 4, 2014

Vacation

My best friend and I loved this location ! Gorgeous resort with wonderful views! Pool entertainment was great - wonderful staff! Definitely will be back again - thanks for everything!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
ltrain88
michigan
Feb 27, 2014

Highly recommend

I would definitely stay here again. Food was excellent and staff was very accommodating to anything you request. I went there with wife and two kids 3 and 7 and it was fun for all ages.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

5
Frozen Minnesotan
Minnesota
Feb 21, 2014

Fabulous Vacation

My family stayed at the Hard Rock in Cancun for our first tropical vacation ever, and it was an amazing time. The hotel is beautiful, the beach is fabulous and everyone that worked there was friendly. Every restaurant we ate served incredible food, and I felt like I was getting rock star treatment. Every night, the entertainment was different and well organized. The staff running the nightly activities did an amazing job, and they were so full of energy and excitement. I would highly recommend going here. I am already planning to return next winter. Thank you to everyone who works at the Hard Rock Hotel in Cancun!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

I would recommend the ocean snorkeling, but for those who get motion sickness, avoid the glass bottom boat!

Review of Hard Rock Hotel Cancun - All Inclusive

Reviewer score

4
El Copia
Monterrey MX
Feb 10, 2014

Bachelor Party

Everything was great ! The amenities the people the location... I will book it again no problem !

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
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