Grand Park Royal Cancun Caribe - All Inclusive

While the expansiveness of this hotel gives ample opportunity for solitude and relaxation, the cobbled walkways were hard on the feet when you had to hoof it to one of the opposite ends of the grounds. The hotel was centrally located with shopping areas not too far off and the room was lovely and clean. Having the beach and sea right outside off the balcony was perfect. Staff were pleasant generally, but the waitstaff in the Oriental restaurant were the best. The annoying parts were that while internet access is listed as an amenity it's only once you get there there that you find there's a huge charge for it to use! Same for use of the gym. It was also annoying that you had only a 3 hour window each day to make a reservation for a seat in one of the 2 "better" restaurants so that if you were out on an activity for the day you were stuck having to eat at the buffet. The restaurant staff would not budge on letting you in without a reservation even when the restaurant was almost empty! Overall, a good value and I'd recommend it.

I cannot say enough about this resort in terms of the cleanliness of the entire resort (room, common areas, restaurants, beach, pools, etc.), the professionalism and attitude of the staff, and the fact that everything was in fact "included" in the price. Never once did any staff member make you feel as if you should lay out additional monies for any service they provide. The food and drinks were decent and abundant and in some cases impressive for what you would think you would get at an all inclusive resort. If you're in need of a good place to go and relax in the sun and just completely unwind, I would recommend this place to anyone. While it may not be at the top of the rating scale, it was worth the money. However, being an all-inclusive resort, please keep in mind that while you don't need to shell out a few bucks, the staff work very hard to make it what it is so throwing a couple of bucks their way from time-to-time is overly appreciated by the staff and keeps you at the top of their priority list.

Beach ...........Pool........... Drink.......... Eat........Party........

Nice hotel in a great location (15min walking distance from clubs/bars). Location is great but all hotels in the hotel zone have excellent bus transportation (little over a dollar to go anywhere). Staff is friendly and speaks good English. There are hotels with more included amenities (does not have free internet!, Westin for example has washer/dryer and kitchen). Beach was very good until they (unannounced!) closed it to restore its sand. Pools were nice, jacuzzi was a little cold and felt not too clean. From what I saw it had one of the nicer stretches of beach. Also note that many people only know the hotel as the Hyatt and there are a dozen hotels with similar names (important if you request a pickup/drop-off to mention it).

hreat service, rooms, value, and location. Very impressed.

nice!

I booked my stay at the Cancun Caribe Park Royal Grand for April 15-20. Unfortunately, my stay there was a disappointing and short one. Be aware that they will make you pay a $2.00 dollar charge per day to use the lock box in your room (advertisement says that is included in the room package). You also are not allowed to buy food or drink to bring back to the hotel and must sign a form stating so. The overall feel of the hotel is that it is in need of an update and renovation and certainly does not reflect a hotel of four star quality with an AAA Diamond rating (more like a two or three star). I requested a room that was higher up (due to pool noise), and was told they could not provide it until my second night. While the Deluxe ocean view was pretty, the bed was hard as a rock, the pillows left alot to be desired, the room and bathroom smelled dirty, and the sheets had the same musty smell. The air conditioning was not on, not sure if it worked. I tried to switch rooms my first night in hopes that the bedroom conditions would be better. To remedy the situation, the front desk staff brought me to a room that was equally as bad and was right across from a nightclub (playing loud music into the early morning). The pools/hot tub were great, but you will notice many guards surrounding the pool areas who seem to be cleaning all of the time, but you feel like you do not have any privacy as a guest as they are watching you constantly. This hotel is very "rule bound", so it makes it difficult to enjoy oneself on vacation. I did walk out of the hotel on my first night and the hotel staff/front desk supervisor were not accommodating, and did not refund my first night's stay or lack thereof. If you are looking for a cheap, non-descript place to sleep only, this would be your hotel. I ended up staying at another four star hotel down the strip, and finally enjoyed the rest of my vacation.