Grand Park Royal Cancun Caribe - All Inclusive

"All inclusive" BUT Only given two towels for family of four. Had to pay for fitness center (all inclusive?) Had to pay for internet (all inclusive?) "MiniBar stocked daily" with maximum two Coronas per day???? Had no success making a reservation (allready full) even being there at 12:10 to make reservations when they started taking them at noon. Security was lacking as the deadbolt could be unlocked with a normal key and the guest room doors lacked anytype of chain lock. Also, witnessed a number of times that fthe front desk would make a new key for someone with out verifying that they were the registered guest of the room. Bar service and buffet service were good but very dissapointed in not being able to experience either of the other two restaurants.

A hassle getting into the two restaurants - Italian and Oriental. Reservations booked almost as soon as they start taking them at noon. Thus we were stuck with boring meals at the buffet most of the 5 day stay. Constantly bombarded by pitchment for, what i assume were Time Share sales or tour sales. called my room several times while i was taking a nap. sliding postcards under the door.

It was our first family vacation , 10 of us . It was awesome and we loved hotel and food . Hotel was so clean , I think it was cleaner than our house , I didn't see any dusts in the room. It was pleasant to stay and kids loved the food and place. We want to go back again.

Usually never write reviews because its subjective anyway but had to mention mine so be aware. Only two restaurants on the premises beside the norm buffet but they don't allow kids under 16! I understand but definitely should have been forewarned . In the package had free wifi, had to change rooms according to them because I had a toddler with me, didn't mind but my Internet was not working anymore when I asked about a solution I was answered that I can go and use Internet in the lobby of that previous building . Yeah right, if it was not for the Skype need I would mind no Internet for a week however I have payed essentially twice for it. There is no doctor on site! My toddler got a rash , they call a doctor, who tells me he is not sure what is it and tells me we should go to a local hospital. Long story short the doctor experience was bad. Our pediatrician said its most probably irritation from the jacuzzi if its not cleaned up well. We had to cut the trip short because of it. I should have known better! They do not have professional pictures services either, I know it's a perk but hey I am on a vacation ant the first hotel that did not have one. overall you can do better for the money. Oh and at the bar they always tried to use the lower brand alcohol like stolichnaia vodka vs absolut or some sweet Baylis substitute liquor mix with the real thing, stick to the beer I guess. One word description AVERAGE!

If this is your first time in Cancun, Grand Park is a great hotel, in an amazing location, beautiful beach and great food. The buffet is smaller than most places, but they have great food.

Spent a week with the wife. It was a great place. The beach is good, the facilities are nice and the staff is great. The drinks are good and not watered down. Rooms are nice. The a la carte restaurants are only ok, but food overall is great.

We stayed from Dec 31st to Jan 2nd and we had a great time there. The room was clean and was comfortable. Only thing I didn't like was the restaurant. It was good but with children we didn't have option other than buffet restaurant...

I and my husband are pretty much easy going traveler. However, we seriously realized how the concierge and front desk staffs are important from this trip. As soon as we arrived at the hotel, there was one concierge person waiting for us then he explained to sign on next trip then he will give us all kinds of promotions. Of course we didn't even know whether we watnt to come back so we didnt'sign. After that he completely ingored us including other concierge people. Whenever we needed their help, no one wanted to help us unless they get any benefit from it. It's no longer about location and room... but we seriously realized the people who work there can ruin such a precious trip.

Staff is fantastic and premises are kept immaculate. Food is inconsistent Was surprised to learn that "ALL INCLUSIVE" did not cover 2 basics .... gym and internet

Not sure why this was a 4-Star and highly-ranked Cancun Hotel. Our room was upgraded which was great, but the beds were hard and small, air conditioner barely worked, and shower went from scalding hot to freezing cold every 10-20 seconds. In terms of location though, this hotel cannot get better. About a 10 minute walk to all the nightlife and great restaurants, close drive from the airport, and amazing beach. Staff was really nice, but the food was mediocre and tasteless. The worst thing about this hotel is someone is constantly on you about something. If you order room-service, expect your phone to ring every 30 minutes until you put your tray in the hallway. We literally had to unplug the room phone when we ordered room-service. Once they called at 1am to ask us to put the tray in the hallway. They also call your room on a daily basis to see if you want to book any tours. It was really annoying and intrusive (especially since the calls start around 8am). Of and one other completely stupid thing is that although this hotel is in Cancun, and it was about 90 degrees there every day we were there...and the main buffet restaurant is literally at the pool, men are not allowed to wear tank tops in the restaurant. It's completely ridiculous! Finally, the ala-carte restaurants are terrible. All that bad stuff said, we still really just love Cancun, so a bad hotel was not going to ruin our stay! But now we just know why we got such a good deal on it.