Rate and special offer based on Check-in: Feb 14, 2016 Check-out: Feb 16, 2016

Grand Oasis Sens- All Inclusive Adults Only

3 stars
View map of Hotel Zone KM. 19.5 Blvd. Kukulcan, Cancun, 77500

Hotel Overview

Reviewer score
3.2
out of 5
24 reviews
Great hotel

Great hotel for the value! Am going back to Cancun in two months and have decided to stay at a... See full review

  • Ryan M.
  • Feb 13, 2015
Great time! No complaints

This was my 2nd stay at this resort. For the money spent we felt it was worth it as it has all the... See full review

  • CouplesFun
  • Sep 4, 2015
Oh yes " I am sexy, sensual and fun; a 21+ adults-only resort offering elegance thats a little risqu. Relax in a tropical paradise where its easy to explore your passions in a variety of ways. New upscale gourmet adventures such as dining-in-the-dark will excite the most sophisticated foodie. Awaken all your senses in a romantic atmosphere thats warm and inviting. FEEL FREE TO FEEL GOOD. Grand Oasis Sens is an all-inclusive 21+ adults only resort that offers guests a secluded location. A host of modern amenities await guests, with concierge services and high-speed Internet available. The Kin Ha Spa keeps visitors relaxed with its selection of treatments, which are perfect for travelers in need of some time to unwind. The property features an infinity pool with a swim-up bar and fantastic views over the Caribbean Sea and lagoon. At night vacationers can party at the wild Kinky nightclub at the property. Rooms Each well-appointed room at Grand Oasis Sens offer a beautiful view of the ocean, lagoon or pool. All rooms have air-conditioning, private baths with shower-tub combos, TV with cable, and a king-size bed or two double beds.

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Hotel Map

21.0572 -86.78
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport - 9 miles
Area description
Located on the southern end of Cancun's hotel zone. Close to the airport, the party zone and right on one of the most beautiful stretches of beach in Cancun.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Grand Oasis Sens- All Inclusive Adults Only

Overall score

3.2 / 5
5.01.0
24 out of 24
Amenities:
3.2
Cleanliness:
3.6
Hotel staff:
3.5
Comfort:
3.3
Location:
3.5
Value:
3.3

62% would recommend to a friend.

Sort by:
Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

2
5.01.0
Elizabeth P.
Friends
N/A
Nov 20, 2015

Just ok stay

I just came back from my stay at the sens and I wouldn't recommend this resort. First off they gave me a room in the basement level which to them is the first thru third floor. It was smelling like mold in the room. They gave me a different room on the fith floor. Which the shower head wasn't working. And my room didn't have a mini bar. After three days they gave me a minibar and finally fixed the shower head. This resort don't give free wifi. It's $4 for an hour and $11 a day. And even with the wifi you don't have great service you only get wifi in certain areas of the hotel. The food at this resort wasn't all that great there was no variety of food. It's very hard to get food from the hours of 11am-1pm all the restaurants are closed. The pool was good on Saturday they have a foam party that's really fun. Entertainment staff was great. But I still don't recommend this place next time I rather spend more money to stay at a better resort.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
4
Comfort:
1
Location:
3
Value:
2
Trip purpose:

Friends

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

3
5.01.0
ILHAN A.
Family
N/A
Sep 12, 2015

If only the A/C's were working in the restaurants.

Great location, great staff but in most areas of the hotel A/C wasn't working at all. Even though food was good, we couldn't enjoy eating in any of the restaurants in this hotel because they were unbearably hot inside or outside.. A/C's were working efficiently only in the rooms. I highly recommend this hotel if they fix the A/C problem in the restaurants and the general sitting areas of the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Family

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
CouplesFun
Couples
SHAWNEE
Sep 4, 2015

Great time! No complaints

This was my 2nd stay at this resort. For the money spent we felt it was worth it as it has all the pieces and parts of relaxing in Mexico all inclusive style... The resort staff overall works hard for everyone. We liked all the food options including the buffet. There was always a variety of entertainment going on but also quiet areas if you preferred that. We used the spa and it was great. I really can not think of anything bad to say even though some reviews are very negative. If you just go with the flow and not expect perfection its all good. We had a great time and would suggest it to others. One traveler tip is bring your own 24-32oz plastic cup as the drink cups are not that big so save yourself a lot of back & forth and just fill up a big cup to begin with!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Couples

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

3
5.01.0
Greg
Couples
N/A
Aug 7, 2015

It was a good trip. just need to change some of the hotels policys

shouldn't have to wait to eat, shouldn't work on rooms next to you at 7 am. air conditioning in lobby and elevator.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
3
Trip purpose:

Couples

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
Greg A.
Couples
Ft Worth
Jul 29, 2015

Great place to relax.

We celebrated our 3 year anniversary and enjoyed our stay. When we arrived around 5:30pm our room still was not ready. We asked for an upgrade room and received one around 7pm. The room was very nice and clean but the safe was locked and after 2 trips to our room by managers with keys they decided to replace the safe. This was caused us to have to carry around all of our valuables and was not convenient over the 2 days it took for them to remedy this situation. The AC in the room was not capable of keeping up and was quite uncomfortable during the late afternoons and early evenings. We requested that it be fixed but they were unable to make it any better. The food is good not great and the drinks are very good. The staff is great and we enjoyed our stay even with the challenges we encountered.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Couples

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

1
5.01.0
Essence
Family
philadelphia
Jul 25, 2015

Sisters getaway

My trip was not as good as I thought it would be. The hotel was 50 closed but they didn't inform us before we got there nor when I called to check on rooming. Room accomendations were not what we requested, wasn't able to switch for 2 days & the room we got was worst than the 1st!!! No place to get late night snacks & the restaurants we did book were not good as they gave you appetizer portions that still left us looking for food. The only bright spot was the buffet & staff who heard complaining from nearly all the guests & tried to make our trip a little better.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
2
Value:
1
Trip purpose:

Family

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

2
5.01.0
Laurinda D.
Couples
N/A
Apr 18, 2015

Bday trip

I just got back for Cancun, I was there from 4/9-4/15 and got to the Grand Oasis Sens around 2:15pm and as I got into the check in, I was told the hotel is OVER booked and I had to go stay in their sister hotel downtown which was 30 minutes or so away. I was highly upset because I paid a good amount of money for the trip and if I wanted to stay downtown I would've paid half.... The front desk staff are rude and not helpful at all. I was tired and hungry, so I took the offer to go downtown and come back in the Am and they would have room for me, I was told by the staff come at 8am, well I woke at 6:30 to make sure I got to the hotel on time and when I got there, I was told checking is not until 3pm (REALLY), I explained to the staff that a trip should be stressfree and I'm trying to get away from stress but not add to my stress and all they had for me was SORRY, So SORRY.... I came to find out that people were able to check in after me(unbelievable)... I would say, book also where and save tons on stress..... I don't ever want to return to GRAND OASIS SENS or any of their partners.... Terrible customer service and why over book the hotel by 100 of reservations just so you can fill your other hotels out... WE also asked to speak with the manager but apparently they didn't have on onsite..... Poor management and customer service

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Couples

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
Quin D.
Friends
N/A
Apr 6, 2015

pretty good

I got the chance to go inside a few other resorts while I was down on spring break. There were better ones and far worse. It's for sure a quiet place and more relaxing, I went on spring break and there wasn't really a party crew. Foods decent, staff was very friendly. Had a great room with a great View.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
3
Value:
3
Trip purpose:

Friends

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

4
5.01.0
Margaret F.
Couples
Indianapolis
Mar 3, 2015

Couples getaway

This was our first experience with an all inclusive resort. We loved the resort, and the variety of food and activities. It was outside of the main action, which was great for us. Make sure you book a reservation for restaurants at the resort before you get there. The room was a little dated, but clean. One word of warning, be ready to climb some stairs. If you have trouble with this, find another resort. Bring things like sunscreen with you, they sell it in the gift shop for $30 U.S and the resort exchange rate is horrible. We will be back for sure, great place to just rest, relax, fun atmosphere with no kids.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Couples

Review of Grand Oasis Sens- All Inclusive Adults Only

Reviewer score

1
5.01.0
Mike
Single
Dallas
Feb 17, 2015

Horrible: They cancelled on us

We arrived at Oasis sens and told us they no longer had a room for us. And sent us to one of their other hotels. We reserved adults only resort and didn't get it. They did it also to the couple who was checking in after us.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
1
Value:
1
Trip purpose:

Single

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