Grand Oasis Palm The All Inclusive Family Resort Mexican Style

value for money and perfect place for family vacation. Very good food and friendly staff.

Everithing Excelent, the restaurants, main pool, nice rooms. Maybe they need to change the elevator system.

SERVICE WAS THE WORSE THAT I HAVE EXPERIENCED. THE HOTEL WAS NOT A FOUR STAR HOTEL AS WAS QUOTED.. THE ROOM HAD NO, AIR CONDITIONING, FRIDGE DID NOT WORK, HOUSEKEEPING CAME AND NEVER LEFT ANY TOWELS THE FOUR DAYS THAT WE WERE THERE( WE HAD TO GO AND GET TOWELS FROM RECEPTION), THE EMPLOYEES MADE YOU FEEL LIKE THEY WERE DOING YOU A FAVOR WHEN YOU ASKED THEM TO DO YOU A FAVOR, FOOD WAS SUBPAR, CHECK IN WAS A DISASTER AND CHECK OUT WAS EVEN WORSE. THIS PLACE WAS HORRIFIC AND I FIRST I THOUGHT IT WAS ME SINCE I HAVE TRAVELED THE WORLD AND HAVE GONE TOO PLACES WHERE YOU THOUGHT IT WOULD BE BAD, BUT THIS TAKES THE CAKE.. THERE WAS NEVER ANYONE TO HELP YOU. NOT ENOUGH BEACH CHAIRS FOR A HOTEL THAT IS ATTACHED TO ITS SISTER HOTEL. I HAD TO LAY OUT ON THE HARD COLD BEACH. THE BEACH WAS SO DIRTY AND NOT EVEN FROM DEBRIS THAT WAS LEFT ON THE BEACH BUT FROM THE TWIGS AND THE PLANT LIFE FROM THE OCEAN THAT THEY NEVER EVEN BOTHER CLEANING UP IN THE MORNING. IT WAS A HORRID STAY AND I WOULD NEVER RECOMMEND THIS HOTEL IN MY LIFE.......... RUN EVEN IF THEY OFFER YOU A FREE STAY. THERE IS A BIG DIFFERENCE WHEN YOU GO TO A HOTEL THAT YOU ARE TOLD IS A 4 STAR HOTEL AND YOU GET A HOTEL THAT IS A NEGATIVE 1 STAR....!!!!!!!!!!!!!!! I CANT EVEN WRITE ANYMORE BECAUSE I AM GETTING SO ANGRY EVERY TIME I THINK ABOUT THE SERVICE THAT I RECEIVED... THE WORSE

Room was very nice, no issues with cleanliness, but could have left more than 2 wash cloths and towels. Pool was shaded much of the time. Beach was great with shade if wanted. Restaurants were excellent. Concierge may have been inexperienced, or had difficulty with English, but had problem obtaining boarding passes for return flight. Except for front desk, most staff not fluent in English.