Rate and special offer based on Check-in: Feb 27, 2016 Check-out: Mar 1, 2016

Grand Oasis Cancun - All Inclusive

3 stars
View map of Hotel Zone KM. 16.5 Blvd Kukulcan, Cancun, 77500

Hotel Overview

Reviewer score
3.5
out of 5
49 reviews
Amazing Trip!

It was my first time in Mexico and I had an amazing time in this resort. I liked it so much that I... See full review

  • Nathalia A.
  • Sep 13, 2015
Awesome family trip

The hotel was beautiful and the pool was great. There was always a party or event going on. A very... See full review

  • Sandra C.
  • Jul 18, 2015

The Grand Oasis is Cancun's ultimate all-inclusive entertainment resort based around its own beach with a grand pyramid structure serving as the hotel's focal point. There are over 600 rooms within the pyramid and two other buildings located at the Grand Oasis Cancun All Inclusive.

This 3.5-star beachfront resort ensures that all services and on-site amenities are of the highest standards of quality. Guest rooms are decorated in a minimalistic Mexican style complete with beachside decor. One of the main features of the resort is its nine-hole on-site golf course with unlimited play included in your hotel reservation.

Highlights

The Grand Oasis All-Inclusive Resort is located directly on the pristine Cancun beach. Guests can enjoy nearly half a mile of private beach access to relax along the white sand in lounge chairs and palapas. Guests can sip on cocktails at 14 different bars such as the Cocoa Beach Bar, Sands Beach Bar, VIP Lounge and Coyote Logo.

A variety of both casual and fine dining restaurants can be found here, including Careyes Mexican Gourmet and Akeru Asian Lounge. In addition, 24-hour room service is available. Guests will never have to leave the Grand Oasis during their stay as there are many activities to participate in here such as a full-service spa, a marina, water sports, a fitness center and shopping.

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Hotel Map

21.0777 -86.7748
Area served
Cancun, Mexico
Nearby airports
Cancun International Airport
Area description
Ruinas Del Rey, Marina Aquaworld, Plaza Kukulcan, Wet & Wild Water Park

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Grand Oasis Cancun - All Inclusive

Overall score

3.5 / 5
5.01.0
49 out of 49
Amenities:
3.7
Cleanliness:
3.9
Hotel staff:
3.7
Comfort:
3.6
Location:
4.1
Value:
3.8

67% would recommend to a friend.

Sort by:
Review of Grand Oasis Cancun - All Inclusive

Reviewer score

4
5.01.0
Marisol V.
Couples
N/A
Oct 14, 2015

couple vacation

The hotel was great. the location is perfect. Staff was friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

5
5.01.0
Nathalia A.
Couples
Pompano Beach
Sep 13, 2015

Amazing Trip!

It was my first time in Mexico and I had an amazing time in this resort. I liked it so much that I am going back again and staying at the same resort. The staff was very attentive the room was very comfortable and had an amazing view.Great pools and cabanas. I definitely recommend it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

3
5.01.0
Barbara R.
Family
N/A
Aug 29, 2015

B Robinson

I enjoyed my stay at the Grand Oasis Cancun, the every night shows was excellent, the staff was wonderful, the atmosphere was great, but my family's room in the other building had no hot water until 10am.. the food choices did not include turkey for people who don't eat red meat or pork. The beach is awesome had to drag myself from the water each day...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Family

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

3
5.01.0
David S.
Couples
N/A
Jul 26, 2015

All mixed up

This hotel was overbooked, and we were sent to a sister property. Check in took close to 3 hours. Both hotels were very hot. Room was cool, but all lobby areas and eating facilities were very warm. Would not stay here again. Hotel staff was very good, and ocean view was beautiful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
3
Value:
3
Trip purpose:

Couples

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

2
5.01.0
Ana C.
Couples
N/A
Jul 24, 2015

Family get away

Over booked, sent me to a different hotel. When we came back we had to wait in line for over 2 hours to check in. I was so stressed out from this trip. It was supposed to be vacation.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
5
Value:
1
Trip purpose:

Couples

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

5
5.01.0
Sandra C.
Family
N/A
Jul 18, 2015

Awesome family trip

The hotel was beautiful and the pool was great. There was always a party or event going on. A very relaxing place to stay with amazing food!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Family

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

3
5.01.0
Tanya C.
Family
N/A
Jul 2, 2015

Time well spent with my son.

Overall the property was absolutely beautiful. The hotel staff was very nice and helpful. This resort definitely caters to the younger generation which was perfect for my 15 year old son. The food was tasty at most of the restaurants and the drinks were just okay. If you are traveling with teenagers then I recommend this resort however if you're traveling with your spouse I highly recommend that you not stay at this resort.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Family

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

3
5.01.0
mohamad a.
Friends
N/A
May 23, 2015

Nice trip

The breakfast and lunch could have been better. The cleaning people and workers were friendly, the main managers the people that work at the front desk are rude and horrible. The place overall could be more organised

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
4
Value:
3
Trip purpose:

Friends

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

1
5.01.0
lisa m.
Friends
N/A
Apr 14, 2015

Terrible Experience and Customer Service

This resort told us upon arrival that they were 100 occupied and would transfer us to another resort for the first 3 days of your trip. We then would be required to come back to them for our last (1) day. That seemed ridiculous to us and we tried to get them to just let us stay there for the entire already paid for time period but they kept saying that they could not do that. They tried to tell us it was a promotion but it clearly was not. We were shuttled an hour away to another resort that was awesome and incredible. The Barceló Resort in the Riviera Maya was great. When we went to confirm our shuttle back to the Grand Oasis they said it would not come until after noon. We had a wedding at 1:00 (which was our sole reason for coming anyway) and that would not work. We needed to be picked up at 8am and we also need our room to be ready when we arrived because we had to get ready. They would not work with us at all. Eventually they agreed and the next morning the shuttle did not arrive. We waited and waited and tried calling and finally the concierge got through and they told her it would come at noon. She explained and we explained and they DID NOT CARE! Finally they said they would call us back in ten minutes and never did. We had to taxi (a $70) expense to the wedding location and then had to get a room elsewhere that cost $488 for one night. It was so stressful and we spent so much time on the phone arguing with them and being shuttled around that it wasted almost 2 days of our 5 day trip. It was a nightmare and I would never recommend this resort to anyone even an enemy! We plan to fight the charges with Visa and attempt at getting our money back! Awful experience with them!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Friends

Review of Grand Oasis Cancun - All Inclusive

Reviewer score

4
5.01.0
Taylor Biz
Friends
chicago
Feb 3, 2015

nice 4-night getaway

The value was great, food/drink B+, service solid B. The hotel is massive, make sure you get the top all-inclusive package or they turn you away at varying bars/restaurants and it becomes hard to navigate.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Friends

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