Rate and special offer based on Check-in: Jun 16, 2013 Check-out: Jun 19, 2013

Dreams Cancun Resort and Spa All Inclusive

4 stars
Punta Cancun Zona Hotelera, Zona Hotelera, Cancun, 77500
Hotel Overview
Reviewer score
4.2
out of 5
1,224 reviews
Dreams Resort sets the standard

I can't say enough good things about this resort. This is my 4th trip and I can't wait to get back. See full review

  • JohLberry
  • May 7, 2013
fabulous hotel and staff

I have stayed at several Cancun hotels and this is by far the best!! The most friendly and helpful... See full review

  • ileftmyheartinmexico
  • Apr 14, 2013
Swim with dolphins, sleep in a luxe room with breathtaking views
When staying at Dreams Cancun Resort and Spa, guests experience a wide range of modern amenities, while being surrounded by a luxury setting rich in cultural heritage. The resort features five restaurants and five lounges that serve international cuisine. Picturesque views of the ocean or lagoon are afforded from the private balconies in the rooms. Guests can also swim with the dolphins in the lagoon. With the Explorer Club for kids, adults can escape while kids take part in supervised activities. In addition to the many recreational and entertainment activities found at the hotel, the close proximity to a wide array of things to do in the area makes Dreams Cancun Resort and Spa an ideal getaway.
Reasons to stay
  • Many dining and entertainment options located within the resort
  • Supervised play activities for kids
  • Swim with resident dolphins at Delphinus Dolphin Experience (fees apply)
Dreams Cancun Resort and Spa rooms
All of the 376 rooms and suites at Dreams Cancun Resort and Spa include large balconies that overlook the ocean, dolphin lagoon or tropical gardens. When staying at this hotel, a host of modern amenities are available, such as 24-hour concierge services and rooms that feature 27" TVs with DVD players, marble bathrooms, electronic safes, direct dial phones, air conditioning with in-room temperature control, coffee/tea makers, bathrobes and slippers, and mini bars that are refilled every day with beer, water and soft drinks. The size of guest rooms and suites can vary greatly to accommodate solo travelers, couples, families and groups. Standard rooms start with the Deluxe Room, which measures 360 square feet and includes hammocks on the balconies of first floor rooms. The Master Suite with Jacuzzi is the largest suite available, boasting 1,720 square feet of space that features two balconies, one bedroom and a large living area that is ideal for families.
Things to do nearby
  • Cookery classes (0 mi/0 km)
  • Cancun Convention Center (0.3 mi/0.4 km)
  • Downtown Cancun (6 mi/ 9.5 km)
  • Puerto Moreles (22 mi/ 35 km)
  • Playa del Carmen (38 mi/ 61 km)
  • Tulum Ruins (82 mi/131 km)
  • Ancient Coba Ruins (99 mi/160 km)

Dreams Cancun Resort and Spa All Inclusive Rooms

Deluxe Dolphin Ocean View with Private Balcony
All Deluxe rooms are 360 sq.ft. In size and offer private furnished balcony. Superior amenities, include four poster canopy king beds or two double beds. Spectacular view to on-site dolphinarium plus view of the turquoise Caribbean Sea and Isla Mujeres from the comfort of a very ample balcony. . Marble bathrooms, 27" satellite TV, bathrobes and slippers, direct dial phone, air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks and water.
Deluxe 360 Sq.Ft Oceanfront with Private Balcony
All Deluxe Ocean Front rooms are 360 sq.ft. In size and offer private furnished balcony. Superior amenities, include four poster canopy king beds or two double beds. Magnifecent full view of the beautiful Caribbean Sea. Marble bathrooms, 27" satellite TV, bathrobes and slippers, direct dial phone, air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks and water.
Club 380 Sq.Ft Oceanfront with Private Balcony
All Club Ocean Front rooms are 380 sq. Ft. In size. These spacious luxury rooms are located in the tower section in front of the Caribbean and with direct access to the Caribe Beach. Each floor on the Tower has only 5 rooms and one suite, thus guranteeing you more privacy during your stay. All Club Ocean Front rooms offer personalized check-in and check-out with concierge service, luxury amenities, king size bed or two double beds, private balcony, marble floors, bathroom with bathtub and shower, bathrobes and slippers, hairdryer, phone with data port and voice-mail, alarm clock / radio, Satellite TV, minibar refreshed daily, cofeemaker, iron and ironing board, electronic safe box, electronic keyhole, DVD player, air-conditioning with individual control, 24-hour all inclusive room service, American breakfast, afternoon high tea, Daily newspaper.
Deluxe 360 Sq.Ft Dolphin front with Private Balcony
Comfortable room with direct and unique view to the Delphinus Dolphin Experience including hammock on the balcony.
SUPERSAVER Deluxe 360 Sq.Ft Lagoon View with Private Balcony
The Supersaver version of the luxurious Deluxe! All Deluxe rooms are 360 sq. ft. in size and offer private furnished balcony. Superior amenities include four poster canopy king beds or two double beds. Beautiful tropical lagoon or garden view. Marble bathrooms, 27" satellite TV, bathrobes and slippers, direct dial phone, air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks and water.
Club Junior Suite - 953 Sq.Ft Oceanfront with Jacuzzi
All Club Jacuzzi Jr. Suite are 953 sq. Ft. In size. Located on the corners of each floor of the Club Tower and offer a spectacular view of the Caribbean. There is an ample balcony with Jacuzzi from which you will be able to enjoy the lights of the hotel zone at night. The suite, decorated with typically Mexican materials and colors, also includes a living room, dinning room and full bath. Personalized check-in and check-out with concierge service, luxury amenities, king size bed, private balcony, marble floors, bathroom with bathtub and shower, bathrobes and slippers, hairdryer, phone with data port and voice-mail, alarm clock / radio, Satellite TV, minibar refreshed daily, cofeemaker, iron and ironing board, electronic safe box, electronic keyhole, DVD player, air-conditioning with individual control, 24-hour all inclusive room service, American breakfast, afternoon high tea, Daily newspaper.
Deluxe 360 Sq.Ft Lagoon View with Private Balcony
All Deluxe rooms are 360 sq. Ft. In size and offer private furnished balcony. Superior amenities, include four poster canopy king beds or two double beds. Beautiful tropical lagoon or garden view. Marble bathrooms, 27" satellite TV, bathrobes and slippers, direct dial phone, air-conditioning with in-room climate control, CD / DVD player, alarm clock, electronic in-room safe, coffee / tea maker, daily turn down service, refreshed mini bar with beer, juices, soft drinks and water.

Amenities

  • Wireless internet
  • FREE parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Health club
Spa services
Night club
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Services
Business center
Laundry service
Babysitting/Child services
Safe deposit box
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Wireless internet
Parking
FREE parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 4.0 out of 5
Reviewer score 4.0 out of 5

Hotel Map

21.1347 -86.741
Area served
Cancun, Mexico
Nearby airports
CUN - Cancun International, 12 miles
Area description
Located 12 miles from Cancun International Airport. Our hotel is located in the heart of the hotel zone, with the best entertainment centers, world-class stores and Convention Center.

Nearby points of interest

  • Museo Maya de Cancun: 1.1 mi
  • El Rey Ruins: 2.2 mi
  • Interactive Aquarium: 2.3 mi
  • Avenida Kukulkan: 3.3 mi
  • Playa Tortugas: 3.4 mi
  • Dubai Palace Casino: 5.4 mi
  • Playa Delfines: 5.5 mi
  • Avenida Tulum: 5.7 mi
  • Iberostar Cancun Golf Course: 5.8 mi
  • Wet'n Wild Cancun: 7.8 mi
  • Dolphinaris Cancun: 8.1 mi
  • Riviera Cancun Golf: 9.6 mi

Meeting facilities

Meeting Info
Dreams Cancun Resort & Spa has six functional meeting rooms with a capacity of up to 800 people.

Dining

Himitsu Restaurant
Located on the beach, enjoy Pan Asian specialties with a beautiful view of the lighthouse in Punta Cancun and the wonderful Caribbean Sea.
Seaside Grill
Located on the Caribe Beach, the Seaside Grill offers tropical cocktails and snacks, as well as seafood specialties, in an informal beach terrace area.
Rendezvous
Enjoy live music and tropical breezes at the Rendezvous Lobby Bar.
Manatees
Float up for a refreshing cocktail and relax in the shade at this luxurious swim-up bar.
Barracuda
This is the perfect place to enjoy a tropical drink under the shade of our thatched roof, overlooking the Caribbean.
Sugar Reef
Savor your favorite cocktail at the Sugar Reef beach bar.
Azucar Caribbean Bar
Considered the most prestigious bar in all the Mexican Caribbean, Azucar has the best live music. Dance the night away to the sounds of salsa, merengue, and other Latin rhythms. Situated just outside the lobby, only guests of Dreams Resorts & Spas receive complimentary admission & two cocktails.
Oceana
Enjoy fresh fish and seafood prepared on a mezquite grill and beautiful seaside views at the Oceana Restaurant. Open daily from 12 pm to 11pm for lunch, and dinner. For special occasions, enjoy a private, romantic dinner for 2 on our dock. Additional charge and advance reservations required.
World Cafe
Specializing in International cuisine, the World Cafe has an exciting decor and offers an international menu in a casual atmosphere. Air-conditioned dining area with open-air terrace.
Coco Cafe
Enjoy premium espressos, cappuccinos and pastries in a casual and relaxed atmosphere.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (1224)

Ratings and reviews for Dreams Cancun Resort and Spa All Inclusive

Overall score

4.2 / 5
1224 out of 1224
Amenities:
4.3
Room cleanliness:
4.6
Hotel staff:
4.6
Room comfort:
4.4
Location:
4.7
Value:
4.3

90% would recommend to a friend.

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Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

3
DAKREA
NC
May 31, 2013

Solid

Solid all inclusive resort. Provides everthing you would expect. I recommend staying in tower, as it's more peaceful.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
3
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

3
Mom R
Albany, NY
May 29, 2013

Not the same as it used to be

We have stayed at Dreams before and it is not the same place it used to be. Our air conditioner would not work in our room - after several days of complaining and several maintenance men visiting our stay was over and it was never fixed. Service USED to be great, but not anymore - it seems like they have cut the staff down. 1 waiter for the whole beach and poolside the bartender was also the waiter. I don't like going on an all inclusive vacation and not even being able to get a drink - especially with the money we spent! On a good note - the beaches were nice and the room was clean.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
1
Location:
4
Value:
3
Money-saving tip: Not Applicable

Don't get a taxi at the airport to get to your hotel, book online with a private service. Round trip with the private service was less than the price for one way from the taxi!

Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

1
The Red Hen on her 60th
Tribes Hill, NY
May 28, 2013

A total dissappointment !!!

Our stay at our hotel this time was a total waste of money. I will never stay there again. You should change the name to The Nightmare in Mexico. The service at the Bars and inside restaurant was terrible. Unless we were handing out money to all of the staff continuously we were ignored. That's funny because I thought the tips were part of our package. The staff has been cut since the last time we were at this hotel, this also explains why the service was so bad. I found members of the staff sleeping in the most unusual places. But I can't blame them when many of them are working at the hotel for up to eighteen hours a day. The pool was filthy and not maintained as well as much of the pool furniture etc. I could go on and on but why bother. We were scammed by professionals and we lost a lot of money because of it. I just wish I could go back in time to plan our vacation over, it would not be thru our travel choice and it would not be on Useless Air and it would definitely not be at this resort..

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
1
Room comfort:
2
Location:
3
Value:
1
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

2
BBart
Austin, TX
May 24, 2013

Not at all worth it

Great staff members and food. Loved the beach and the pool. Room was nice and comfortable. Had issues with many things, one of which I tried to resolve with management but never got a returned call. Overall poor experience and I'm not alone--no one in our traveling party will be coming back and that's a shame, this was a return trip from a time when the hotel was better managed.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
1
Location:
5
Value:
1
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

4
tod momma
mpls, mn
May 18, 2013

Midweek anniversary getaway

My husband and I had a short but lovely stay. I enjoyed the yoga class and the privacy of the beaches. The spa experience was AMAZING, along with our oceanside massages. We enjoyed watching the dolphins anytime day or night and loved that there was also a freshwater pool to snorkel in. We loved the fact that this was smaller than other hotels we've stayed in and didn't feel overcrowded. We were never lacking for chairs near the pool or beach and although we had to wait a few minutes for a dinner table at the Oceana restaurant, our meal was served quickly and we were seated quickly at all other meals. The exterior appearacne of the hotel may leave something to be desired but the overall experience far outweighed any negative factors and we plan to return in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

4
Bakers2
Las Vegas
May 17, 2013

Dreams Cancun - Not To Shabby

As a (6) time visitor to Cancun , I decided to stray from a famous (3) lettter chain hotel , ( Starts with an "R" and ends with a "U". and try Dreams. LOCATION is very good , easy access to everything. BEACH - the best so far because there are very few rocks. FOOD - Outstanding because of (3) Ala Carte Restaurants. Steak - Seafood - Japanese.Also there is Very Fast , Very Good ROOM SERVICE available. The Buffet leaves a lot to be desired. POOL would be considered medicore at best. Bar Staff is fair , drinks were ALWAYS weak. Overall , I liked it due to the Beach , Food and Location. I would stay there again if I got ithe same ridiculous price I received on this trip (under $ 1,900.00 ) for two people 8 days - 7 nights.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Sightseeing tip: Not Applicable

Go snorkle at Puerto Morales. You will not be dissapointed !!!!

Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

4
cks d c
dc
May 15, 2013

Dreams Family Spot

Good hotel, had fun with family however, food was disappoiting compared to other resorts we stayed at, entertainment was good and nice staff...dolphins were really cool

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

4
dannie frequent traveler
atlanta,ga
May 11, 2013

Dreams Cancun

This hotel was awesome, great staff, beautiful beaches and just overall amazing ambiance, the hotel is a little on the older side and the price for the dolphin attraction is way too, other than that, great stay!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

4
Live Love Laugh
The Villages, Florida
May 10, 2013

8 Nights and so Happy

From the moment we arrived until the moment we left the staff at Dreams resort went out of their way to ensure that this was a great vacation! The food and entertainment staff was awesome and the meals were better than average. We highly recommend the steak house and the mexican restaurant. For the cost, this is the best vacation we have ever had. There were lots of young families and they were all very well behaved. We really enjoyed everyone and everything.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Not Applicable

used cancun transfers to go to Chinchinietza and saved a lot. Great trip and great guide

Review of Dreams Cancun Resort and Spa All Inclusive

Reviewer score

5
JohLberry
Springfield MO
May 7, 2013

Dreams Resort sets the standard

I can't say enough good things about this resort. This is my 4th trip and I can't wait to get back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

The ferry to Isla Mujeres is practically right next door.

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