Rate and special offer based on Check-in: Dec 19, 2014 Check-out: Dec 22, 2014

Cancun Bay Resort

2 stars
Blvd Kukulcan Km 3.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
2.2
out of 5
10 reviews
Great Vacation

My wife and I stayed here from Feb.12-21, 2013. We have stayed at many all inclusive resorts and... See full review

  • MrTimothyMsSuzanne
  • Feb 24, 2013
Not what I expected

I booked at this hotel believing it was an all nclusive. However, upon check-in, I was advised that... See full review

  • GeraKan
  • Nov 19, 2014
Modern resort with pools set close to beaches, shops and attractions
Situated close to Mujeres Bay, restaurants, shops and entertainment destinations, Cancun Bay Resort makes for an ideal retreat for holidaymakers in search of a relaxing vacation in Cancun. This all-inclusive resort offers two pools, Jacuzzi, reading area and marina on site. Activities in the resort include fishing, windsurfing and snorkeling.
Guests at the hotel enjoy a filling buffet at El Faisan, international cuisine at Pina Colada, and drinks at the beach bar, swim-up bar and lounge. Convenient services include Wi-Fi at the contemporary lobby, concierge service, grocery store, tour assistance and parking. 
3 Reasons To Stay
  • Spacious units with garden, pool or ocean views
  • Restaurants overlooking the pool
  • Two outdoor pools and spa tub
Cancun Bay Resort Rooms
The well-appointed rooms and suites at Cancun Bay Resort are designed in bright green tones and can accommodate large families. Each unit comes with a dining area, terrace or balcony with air conditioning and views of the pool, garden, or ocean. Additional amenities include color TV, hairdryer and safe deposit box. All units are non-smoking. 
Things To Do
  • Exotic Rides Mexico (6.0 mi/9.6 km)
  • Cancun Sailing Catamarans (0.7 mi/1.1 km)
  • Wet N Wild (13.4 mi/21.6 km)
  • Scuba Cancun (1.1 mi/1.7 km)
  • Isla Contoy (3.9 mi/6.3 km)
  • Torre Escenica (0.6 mi/1.0 km)
  • Playa Las Perlas (3.0 mi/4.8 km)
  • Playa Langosta (3.7 mi/6.0 km)
  • Playa Tortugas (0.3 mi/0.5 km)
  • Plaza de Toros (2.5 mi/4.0 km)

Cancun Bay Resort Rooms

Standard
Standard Room offers one king bed or two double bed or one double bed with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds.
Jr Suite
Jr Suite offers Standard Room offers one double bed and three twin beds with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds. JR SUITE, facing the ocean or the garden or the pool, terrace or balcony, perfect for families, furniture with one double bed and 3 singles beds, max occupancy 5
Master Suite
Master Room offers two double bed and five twin bed with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds. JR SUITE, facing the ocean or the garden or the pool, terrace or balcony, perfect for families, furniture with one double bed and 5 singles beds, max occupancy 9.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Spa
Golf
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Childcare Service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Accessible parking
Public areas wheelchair accessible for disabled

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Hotel Map

21.1495 -86.7933
Area served
Cancun .
Nearby airports
Cancun International Airport.
Area description
5 minutes to Cancun center, 20 minutes from the airport, 10 minutes to main night clubs and shopping areas.

Nearby points of interest

  • Playa Tortugas: 0.2 mi
  • Dubai Palace Casino: 2 mi
  • Avenida Tulum: 2.2 mi
  • Museo Maya de Cancun: 2.8 mi
  • Interactive Aquarium: 3.3 mi
  • El Rey Ruins: 3.4 mi
  • Avenida Kukulkan: 3.9 mi
  • Playa Delfines: 5.9 mi
  • Wet'n Wild Cancun: 7.2 mi
  • Dolphinaris Cancun: 7.8 mi
  • Riviera Cancun Golf: 9.3 mi

Dining

El Faisan
Main Restaurant, buffet services breakfast, lunch and dinner.
Snack Grill
Sea view, snack services
Lobby bar
A relaxed setting to enjoy cocktials, wine, coffe.
Snack bar
Sea view bar, to enjoy cocktials, wine or beer!!! or setting in the jacuzzi

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (10)

Ratings and reviews for Cancun Bay Resort

Overall score

2.2 / 5
5.01.0
10 out of 10
Amenities:
2.1
Room cleanliness:
2.9
Hotel staff:
3.5
Room comfort:
2.3
Location:
2.5
Value:
2.5

40% would recommend to a friend.

Sort by:
Review of Cancun Bay Resort

Reviewer score

3
5.01.0
GeraKan
Business
Kansas, USA
Nov 19, 2014

Not what I expected

I booked at this hotel believing it was an all nclusive. However, upon check-in, I was advised that I only had the room and if I wanted the all inclusive option, I had to pay $50 per day more. I'm still not sure if it was an oversight on my part because in the hotel Information, under amenities it does state it is an all inclusive. I payed the $50 but don't think I got my money's worth. After explaining this to an agent, he was able to reemburse half of what I spent, so I was satisfied. If you make sure what type of room you are booking, it is a good value.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Cancun Bay Resort

Reviewer score

3
5.01.0
Lauramar
Business
Houston
Aug 14, 2014

Convenient location

The hotel was very clean and the rooms were spacious. The staff was attentive. Good location on the hotel zone.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Cancun Bay Resort

Reviewer score

1
5.01.0
baby o
Business
meatairie,louisiana
Jul 23, 2014

mr octavio

the hotel horrible simply in awful shape everything dirty, old or broken the lobby was always full of people making complains about the problems in their rooms this is the worst hotel I have ever been to no locks on the sliding doors, window a/c dripping on my bed , roaches bugs and flying insects , the bathroom shower , faucets, toilet, etc... everything rusted, old, and dirty I would not go back even if it was free

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

ferry to isla mujeres

Review of Cancun Bay Resort

Reviewer score

1
5.01.0
MR UNEXCUSABLE
Business
WISCONSIN
May 15, 2014

poor poor poor and beyond poor

DO NOT STAY!!! DONOT STAY!!! WAS BOOKED AS ALL INCLUSIVE, ARRIVED AND IT WAS NOT,.ADVERTISING IS MISREPRESENTED. STAYED 4 NIGHTS AND SWITCHED ROOMS 3 TIMES. HOTEL ,OFFERED NO COMPENSATION, ROOMS WERE GARBAGE. THERE WERE NO HAND TOWELS OR WASHCLOTHES COULD NOT OPEN WINDOWS, SERVICE SUCKED, AGENCY OFFERED NOTHING FOR HELP. PLEASE DO NOT GO TO THIS DUMP. SPA DIDNT WORK BEACH WAS NOT A BEACH. ONLY THING THAT WE LIKED WAS THE BARTENDER WHO SERVED US, AND HE WAS FANTASTIC. SORRY BUT WILL NEVER GO THERE AGAIN AND AM CONTESTING THIS BILL. WOULD NOT RECOMMEND THIS ROOM TO MY WORST ENEMY

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

Review of Cancun Bay Resort

Reviewer score

2
5.01.0
CUN 2014
Business
Miami
May 12, 2014

could be better

The staff was very nice and they tried their best to keep us entertain however the music was really bad, definitely not for young people, the jacuzzi and the pool were dirty and FULL of chlorine, the bay lacks of sand. In conclusion, I wouldn't recommend it

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
2
Value:
2
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Coco bongos

Review of Cancun Bay Resort

Reviewer score

1
5.01.0
NYC dude 42nd
Business
NYC
Oct 28, 2013

Cheaper doesn't mean better

This was one of the worst hotels I have ever been in. First off when they say all inclusive they only mean free breakfast. I had to pay for lunch and dinner everyday. There is nothing to do there. Its like your isolated from paradise but can still see it. A couple of days it rained and the hotel was flooded. Best advise I can give a traveler is to spend that extra money and stay at another hotel. a "real" resort not this motel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

Dining tip: Long walk from hotel

Go to the club area they got some good Mexican food there.

Review of Cancun Bay Resort

Reviewer score

3
5.01.0
Nick001
Business
Russia, St. Petersburg
Oct 23, 2013

Nice vacations.

Everything was pretty good except the beach. Lots of seaweed - it is not a problem of an hotel, but if you want to swim the sea, not pools you'd better chose another option.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
4
Trip purpose:

Business

Review of Cancun Bay Resort

Reviewer score

1
5.01.0
ToiTim
Business
New York
Jul 30, 2013

WORST STAY AWAY

Worst vacation; I was trying to leave early.... The description of the hotel is deceptive. his is not a resort; its a motel plain and simple. With lots of local and nothing to do. There was no activities at all. Wished I paid few xtra dollars fo a real resort. I did not even go in the water at the beach; it was that disgusting. Food- disgusting no real mexican food, nearly throw up one day Drinks- ok save you money and go to a resort that has real drinks. disgusting no liquor but sweet drinks. I actually stoppeed drinking it was so bad Its too far from hotel the second and last hotel on the strip, 40 minutes out Rooms- ok, but I paid for ocean view; it was an old room. Also I have my privacy please on teh door two days and hose clening still entered to clear.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
1
Value:
1
Trip purpose:

Business

Review of Cancun Bay Resort

Reviewer score

2
5.01.0
Macky1
Business
New Jersey
Mar 1, 2013

Just the basics

Hotel is going through renovations and was half empty during busy month of February. They hope to be hoping next year but they have a lot of work to do. Location is great for bus or taxi but barely any beach and the mattress was awful.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
4
Trip purpose:

Business

Money-saving tip: Short walk from hotel

The buses are easy and cheap. Just take the R1 uptown or downtown for 8 pesos, about 1 dollar.

Review of Cancun Bay Resort

Reviewer score

5
5.01.0
MrTimothyMsSuzanne
Business
Cape Cod, Mass.
Feb 24, 2013

Great Vacation

My wife and I stayed here from Feb.12-21, 2013. We have stayed at many all inclusive resorts and this was our best experience yet. This is a small resort hotel--less then 100 rooms and we were assigned a basic room with a large comfortable bed and nice bathroom overlooking the courtyard pool. The dining under the direction of Lizet was excellent. Breakfast was served as a buffet with fresh fruit and juice, eggs, sausage, french toast and many other dishes. You can also order specially made omellettes and eggs any style. We sometimes had lunch at the pool which overlooks Cancun bay. The menu consisted of a range of chicken, hamburgers, hot dogs, pizza, nachos, french fries and fish+chips which were fresh and very good. You can also take in the lunch buffet which featured fresh salad items, a very well made soup of the day (spinach,sea-food,lentil,etc) and a range of freshly made dishes. The dinner menu was equally as good and always included many nicely prepared desserts as well. The fresh fish prepared in a number of ways was always excellent. With all-inclusive, drinks are included and we were served everything and anything we could desire including a wide range of frozen drinks, two types of very good beer (light and dark) nice bottled wines and mixed drinks as well. The front pool area overlooks a beautiful section of the bay. I like to walk the beach and heading South you pass some of the nicest sections of Cancun. I especially liked the fact that you could pass unrestricted along the ocean for at least five miles through a very safe stretch of beach. The service at this hotel was friendly and outstanding. We especially enjoyed Caesar, Raphael, Luiz and Gilberto who worked very hard to make our stay here a memorable one. Five Stars to Cancun Bay--the nicest vacation we have ever had. Timothy&Suzanne Mass. USA

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Not Applicable

Although we had an all-inclusive package we always provide tips-- $1 or $2 American and a little more at meals--It is both well deserved and much appreciated.

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