Rate and special offer based on Check-in: May 5, 2014 Check-out: May 8, 2014

Cancun Bay Resort

3 stars
Blvd Kukulcan Km 3.5 Hotel Zone, Cancun, 77500
Hotel Overview
Reviewer score
2.0
out of 5
7 reviews
Great Vacation

My wife and I stayed here from Feb.12-21, 2013. We have stayed at many all inclusive resorts and... See full review

  • MrTimothyMsSuzanne
  • Feb 24, 2013
Nice vacations.

Everything was pretty good except the beach. Lots of seaweed - it is not a problem of an hotel, but... See full review

  • Nick001
  • Oct 23, 2013
Cancun Bay Resort, facing the bay of Island Mujeres. great location, ideal for anyone who likes fun, shopping, walking, relaxing, night partys and more. Offers, swimming pool, restaurant, lobby-bar, tobacco shop and babysitter. Guests will enjoy a pleasant stay in a warm Mexican atmosphere.

Make a reservation here, have the best Vacation ever, participate in the daily activities at the court, the pool, the beach and the restaurants.

Enjoy at Cancun Bay Resort the variety of exquisite dishes with excellent quality in International and Mexican specialties. Cancun Bay Resort, offers one of the most attractive combinations of sunshine, beach, shopping, entertainment and excursions. Hotel also offers children's facilities, dry cleaning, lobby, reception, table tennis for all hotel guests.

Cancun Bay Resort Rooms

Standard
Standard Room offers one king bed or two double bed or one double bed with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds.
Jr Suite
Jr Suite offers Standard Room offers one double bed and three twin beds with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds. JR SUITE, facing the ocean or the garden or the pool, terrace or balcony, perfect for families, furniture with one double bed and 3 singles beds, max occupancy 5
Master Suite
Master Room offers two double bed and five twin bed with air conditioning, balcony / terrace, bathroom amenities, cable / satellite TV, color TV, disabled facilities, hairdryer, internet access, non-smoking rooms, safe in room and safe in room. Standard room, lagoon or garden view. 1 king or 1 double bed or 2 double beds. JR SUITE, facing the ocean or the garden or the pool, terrace or balcony, perfect for families, furniture with one double bed and 5 singles beds, max occupancy 9.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Activities
Outdoor pool
Spa
Golf
Solarium
Dining
All inclusive
Bar/Lounge
Restaurant
Services
Childcare Service
In-Room Safe
Tour desk
Doctor on call
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Accessible parking
Public areas wheelchair accessible for disabled

Recommendations for you

Customers who viewed Cancun Bay Resort also booked these hotels.

Reviewer score 2.7 out of 5
Reviewer score 2.5 out of 5

Hotel Map

21.1495 -86.7933
Area served
Cancun .
Nearby airports
Cancun International Airport.
Area description
5 minutes to Cancun center, 20 minutes from the airport, 10 minutes to main night clubs and shopping areas.

Nearby points of interest

  • Playa Tortugas: 0.2 mi
  • Dubai Palace Casino: 2 mi
  • Avenida Tulum: 2.2 mi
  • Museo Maya de Cancun: 2.8 mi
  • Interactive Aquarium: 3.3 mi
  • El Rey Ruins: 3.4 mi
  • Avenida Kukulkan: 3.9 mi
  • Playa Delfines: 5.9 mi
  • Iberostar Cancun Golf Course: 6.2 mi
  • Wet'n Wild Cancun: 7.2 mi
  • Dolphinaris Cancun: 7.8 mi
  • Riviera Cancun Golf: 9.3 mi

Dining

El Faisan
Main Restaurant, buffet services breakfast, lunch and dinner.
Snack Grill
Sea view, snack services
Lobby bar
A relaxed setting to enjoy cocktials, wine, coffe.
Snack bar
Sea view bar, to enjoy cocktials, wine or beer!!! or setting in the jacuzzi

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Back to menu Return to top

Guest Reviews (7)

Ratings and reviews for Cancun Bay Resort

Overall score

2 / 5
7 out of 7
Amenities:
2
Room cleanliness:
2.6
Hotel staff:
3
Room comfort:
2
Location:
2.3
Value:
2.4

29% would recommend to a friend.

Sort by:
Review of Cancun Bay Resort

Reviewer score

1
stefm123
chicago
Mar 17, 2014

WORDS CANNOT EXPLAIN HOW HORRIBLE

This place needs to be shut down. There is no possible way ANYBODY will be happy here. We checked out after the 1st day and gave up 10 nights of payment. The pools were green and oily with garbage floating in them, our toilet spewed sewer water all over and they gave us a plunger- when that didn't fix it, they said there was nothing they could do. Our room was literally flooding with this water and they shrugged at us. Even better, We had made reservations, and paid for, all-inclusive, however when we arrived, they said we needed to pay more. We paid an extra $155 for the one night for absolutely nothing, we had already paid! Anywhere would be an amazing improvement to this place.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Time-saving tip: Short walk from hotel

Run don't walk away!

Review of Cancun Bay Resort

Reviewer score

1
stefm123
chicago
Mar 14, 2014

There is not a single person in this world that will like this hotel.

Astonishingly filthy, toilet gushed sewer water into room, not up to code, no filtered water, inedible food, green unclean pool and no beach. No one can possibly stay here and be ok with it. Go anywhere, and I mean ANYWHERE else.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Review of Cancun Bay Resort

Reviewer score

1
NYC dude 42nd
NYC
Oct 28, 2013

Cheaper doesn't mean better

This was one of the worst hotels I have ever been in. First off when they say all inclusive they only mean free breakfast. I had to pay for lunch and dinner everyday. There is nothing to do there. Its like your isolated from paradise but can still see it. A couple of days it rained and the hotel was flooded. Best advise I can give a traveler is to spend that extra money and stay at another hotel. a "real" resort not this motel.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Dining tip: Long walk from hotel

Go to the club area they got some good Mexican food there.

Review of Cancun Bay Resort

Reviewer score

3
Nick001
Russia, St. Petersburg
Oct 23, 2013

Nice vacations.

Everything was pretty good except the beach. Lots of seaweed - it is not a problem of an hotel, but if you want to swim the sea, not pools you'd better chose another option.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
2
Value:
4
Review of Cancun Bay Resort

Reviewer score

1
ToiTim
New York
Jul 30, 2013

WORST STAY AWAY

Worst vacation; I was trying to leave early.... The description of the hotel is deceptive. his is not a resort; its a motel plain and simple. With lots of local and nothing to do. There was no activities at all. Wished I paid few xtra dollars fo a real resort. I did not even go in the water at the beach; it was that disgusting. Food- disgusting no real mexican food, nearly throw up one day Drinks- ok save you money and go to a resort that has real drinks. disgusting no liquor but sweet drinks. I actually stoppeed drinking it was so bad Its too far from hotel the second and last hotel on the strip, 40 minutes out Rooms- ok, but I paid for ocean view; it was an old room. Also I have my privacy please on teh door two days and hose clening still entered to clear.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
1
Value:
1
Review of Cancun Bay Resort

Reviewer score

2
Macky1
New Jersey
Mar 1, 2013

Just the basics

Hotel is going through renovations and was half empty during busy month of February. They hope to be hoping next year but they have a lot of work to do. Location is great for bus or taxi but barely any beach and the mattress was awful.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
3
Value:
4
Money-saving tip: Short walk from hotel

The buses are easy and cheap. Just take the R1 uptown or downtown for 8 pesos, about 1 dollar.

Review of Cancun Bay Resort

Reviewer score

5
MrTimothyMsSuzanne
Cape Cod, Mass.
Feb 24, 2013

Great Vacation

My wife and I stayed here from Feb.12-21, 2013. We have stayed at many all inclusive resorts and this was our best experience yet. This is a small resort hotel--less then 100 rooms and we were assigned a basic room with a large comfortable bed and nice bathroom overlooking the courtyard pool. The dining under the direction of Lizet was excellent. Breakfast was served as a buffet with fresh fruit and juice, eggs, sausage, french toast and many other dishes. You can also order specially made omellettes and eggs any style. We sometimes had lunch at the pool which overlooks Cancun bay. The menu consisted of a range of chicken, hamburgers, hot dogs, pizza, nachos, french fries and fish+chips which were fresh and very good. You can also take in the lunch buffet which featured fresh salad items, a very well made soup of the day (spinach,sea-food,lentil,etc) and a range of freshly made dishes. The dinner menu was equally as good and always included many nicely prepared desserts as well. The fresh fish prepared in a number of ways was always excellent. With all-inclusive, drinks are included and we were served everything and anything we could desire including a wide range of frozen drinks, two types of very good beer (light and dark) nice bottled wines and mixed drinks as well. The front pool area overlooks a beautiful section of the bay. I like to walk the beach and heading South you pass some of the nicest sections of Cancun. I especially liked the fact that you could pass unrestricted along the ocean for at least five miles through a very safe stretch of beach. The service at this hotel was friendly and outstanding. We especially enjoyed Caesar, Raphael, Luiz and Gilberto who worked very hard to make our stay here a memorable one. Five Stars to Cancun Bay--the nicest vacation we have ever had. Timothy&Suzanne Mass. USA

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Dining tip: Not Applicable

Although we had an all-inclusive package we always provide tips-- $1 or $2 American and a little more at meals--It is both well deserved and much appreciated.

Back to menu Return to top