Beach Palace - All Inclusive

The Food was great and the staff did everything they could to make your stay happy. Nice Hotel, very clean. Check-in was Quick, Check-out was Quicker, we just handed them our key cards and walked out the door. (This was an all inclusive trip)

It was a great place with Great staff, they realy added to the enjoyment of our trip. Everything was perfect, loved the rooms, and food choice and quality was perfect...

Excellent service, food, pools, cleanlines, spas, decor. It seemed people at the hotel couldn't do enough to make your stay and experience at the Beach Palace the very best. We had a fantastic time!

I want to preface by saying I'm not an AI type and had to go here for a family trip. The place can be a zoo when at capacity - tons of families and children running around makes it loud in restaurants and hallways. Rooms are beautiful, but we had to pull teeth to get our fridge, coffee, water restocked. Restaurant choices were not very good - hard to get into the better restaurants. Pools close early at night. Did enjoy night time entertainment in pool area, especially the drum and fire show. The waitstaff in the hotel are excellent and were the highlight of the trip.

Good all inclusive hotel

We enjoyed this hotel as much as the Cozumel Palace. Really I think the Palace Resorts chain is just so nice. The weather was not that great, but the facilities and staff were absolutely incredible. We didn't notice the lack of sun too much because there was always a margarita in hand placed there by an attentive waiter/waitress. The location is good as you can walk to a couple of shopping areas in about 3-5 minutes. However, we spent most of the time at the beach and pool.

We took advantage of the free tours. When they say all inclusive, they mean all inclusive. The zip lining and the trip to Tulum was fun. We did find that the restaurants at some of the "sister" hotels were a bit better and more consistent. Often what we ordered from the menu was not how the food was actually prepared at Beach Palace. The other hotels also provided more of a fine dining feel rather than a loud buffet ambiance. The thing that makes the Beach Palace stand out is the service. They were extremely attentive.

We weren't at the hotel very much during the day b/c we were on excursions but I have nothing bad to say about the time that we were there. Everytime we called for or ordered something it was fast, the rooms were clean, the food was good, the service at the restaurants was always good, the workers were very friendly. The 2 guys that booked our excursions (within and outside of the hotel) were good about explaining them so we never felt that we were unprepared. We didn't spend anytime at the pool so I can't review the activites or the people there at all. The food was pretty boring for breakfast and lunch after awhile. The buffet is the only thing open for bfast and for lunch it's either the buffet or the grill which only has fries and sandwiches. The location is the best thing about this place. We rode the bus probably daily, which is $1.00 and you eventually get the hang of how to ride it. The guy that books the excursions for the hotel will give you a map and it will tell you the main points of the strip or you can just ride it and figure out where everything is. He can also tell you which bus to take. The night life of this place was pretty boring but we also went in January and we found that there were mostly families here, not people our age who wanted to party. We got an ocean view room and it was totally worth it... room 608 maybe. Had a beautiful view. I went to Negril, Jamaica last year for my honeymoon and after I went Cancun I wished that I would have went there instead of Jamaica. The people in Mexico are nicer, it's much safer and you can actually leave your resort without thinking that you are going to be gutted, there is a lot more to do and see, it's cheaper than Jamaica (excursions, hotels and pretty much everything), there aren't drugs being offered to you 24/7 like they are in Jamaica and quite frankly it's a lot more fun.

It was a great place, but I would go back in August, not JAN. Too expensive in JAN and not great weather. Food option were not what I expected. I thought the hotel would have more and better food/buffet. Riu Palace Playacar had better food in 2006. The resort needs to have more entertainment, during the day and night. The entertainment staff was not very friendly, we had to wait 45 minutes for them to set up a Ping Pong table - even though they said it will be only 10 minutes. We had to chase them around the resort, I asked 4 people by the time they did this. Very frustrated with the entertainment staff....

One of the best trips ever! Excellent food, and Outstanding service!