Crowne Plaza Hotel ACAPULCO

Good location great service and friendly people, I will recomend this hotel.

Really the only complaint was that the beds were rock hard. The rooms were huge and the views were breathtaking, we had the Bahia Suite with a full ocean view. The food at the restaurant was surprisingly delicious. The wait staff knew us by name after just one visit, they also were able to get items that were not on the menu so dont be afraid to ask. There were 8-9 pools on the property, including and adult only area on the 3rd floor were all the screaming kids were banned from. The main pool had an in pool bar with a waterfall. The prices were a little high but well worth it due to the great and helpful staff and the convienience.

crown plaza is wonderful. And the price is a steal! The view from our room was beautiful, the beach bar had a great view and atmosphere too. The staff was wonderfully kind and helpful. Even the locals selling jewelry at the hotel were not pushy at all and the prices were grat. I very highly recommend this hotel! It is in the safe part of the heart of the city too...

I went sightseeing and was at the beach and pool area. The staff was outstanding and very attentive. Yes, it would have been better if they spoke english better but overall was a great time.

check in.... I reserved an ocean view,they were going to give me a non ocean view room but finally I got it.

Just rest - its good for that. I thought that food for children up to 10 was included - comes out that no.

The best hotel in Acapulco. The service was excellent. The personnel was extremelly professional, helpful, polite and bilingual! The views were spectacular, the meals awesome, the shopping at walking distance was great. The room itself was perfect. No carpet so was cleaner than any carpeted room. Everything was as I expected and more!! We actually "owned" the most cosmopolitan bay in the world for days!! The sunsets from our hotel suite will make anybody to fall in love again!! Undoubtedly, the best vacation of our lives, and believe me, we travel all over.

Truly enjoyed the "quiet" pool area. The view from the left side rooms was great at sundown, beautiful pictures. The beach was wide and safe to go for walks early in the morning.

This was the 3rd time I'd stayed at this hotel. I wanted to take my girlfriend out for a special Valentine's Day experience so I booked a night for a "staycation". I checked in and went to leave my suitcase in the room. Then I went to get my girlfriend and brought her to the hotel. Lo and behold, when we got the the elevators, the security guard wouldn't let us pass. He made me give him my name and room number and he checked his list and supposedly I wasn't on it. It was clear to both my girlfriend and myself that he thought she was a prostitute, in spite of the fact that she in no way resembles that type of person. We we obligated to go to the front desk to confirm that we had reserved a room for 2. It was one of the most humiliating and offensive experiences of my life and I will never go back to that hotel. They really have a poor ability to judge people.

There was plenty to see and do in Acapulco. The hotel is located In a pretty central area with access to a lot of food, stores, market, and even two malls. The staff was friendly and helpful. The prices for tours and food and drink were overpriced in our opinion. The price for the breakfast & lunch buffet were about $15 USD/person. We tried to just eat outside of the hotel to save a few bucks. The drinks at the poolside were also on the expensive side. Just don't go to Acapulco thinking it's ping to be cheap. I would definately stay at his hotel again. The hotel wasn't so expensive as some of the others. This hotel has plenty of pools, bars, food, and not to mention a wonderful view. We were on the 7th flr & it was still amazing.