Rate based on Check-in: Apr 28, 2014 Check-out: Apr 29, 2014

Crowne Plaza ACAPULCO

3 stars
AV. COSTERA MIGUEL ALEMAN 123, Acapulco, 39670
Hotel Overview
Reviewer score
3.9
out of 5
36 reviews
Great hotel, free upgrade

I booked this when my parents came to visit me here in Mexico. We booked a regular room, but the... See full review

  • Rebecca M P
  • Nov 6, 2013
Excellent Facility

Satff and facility were outstanding! Can't wait for my return trip! See full review

  • Joe Young Jr
  • Feb 20, 2013
Acapulco Beachfront Hotel's Guests Enjoy Scenic View Welcome to the Crowne Plaza® hotel in sunny Acapulco. This beachfront hotel's accommodations are in the heart of Acapulco's coveted Golden Zone, five minutes from downtown and just over 30 minutes from Acapulco International Airport. Unique pyramidal architecture sets us apart from other hotels in Acapulco, Mexico, as does our fabulous location and attentive staff. With nearly 24,000 sq ft of total function space, including seven meeting rooms and a ballroom suitable for up to 1,200, we are the best among hotels in Acapulco for meetings and events. Services like a Crowne Meetings Director and Daily Meeting Debrief ensure that your event runs smoothly. Travelers also appreciate that the Acapulco International Convention Center is less than two miles from our hotel's facility. While in Acapulco, Mexico, vacationers have a world of fun at their fingertips, from shopping at Galerias Diana and La Gran Plaza to watching La Quebrada Cliff Divers. The Historic District Center is less than 10 miles away, as are unique local beaches like Puerto Marquez. We offer only the best to our hotel's Acapulco patrons, including amenities like a lobby bar with live music, eight pools, a pool bar, Wi-Fi access, Fitness and Business Centers, childcare services and the incredible Crowne Plaza Sleep Advantage® program. Our four on-site restaurants ensure quality dining, too. We look forward to your visit!

Amenities

  • High-speed internet
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Free local telephone calls
Ice machine
Activities
Outdoor pool
Live entertainment
Children's activities
Golf
Tennis
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Lounge
Room service
Services
Business center
Maid service
Childcare Service
Concierge desk
In-Room Safe
Porters
FAX
Currency exchange
Internet
High-speed internet
Parking
Parking
Valet parking
Accessibility
Accessible facilities
Room
Satellite TV
Cordless phone
Hairdryer in room
Ironing board
Bath tub

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Hotel Map

16.8591 -99.8731
Nearby airports
Acapulco Airport Juan N Alvarez, (ACA), 15.00, KM;
Area description
Downtown, downtown

Dining

Los Caracoles
The main Restaurant where you will enjoy international cuisine, buffet style and a la carte service.
Los Arcos
A la carte service for Mexican cuisine.Reservation required
I Pagliacci
A la carte fine Italian cuisine in a sophisticated and elegant atmosphere. Reservation required.
Nude at the Beach
Restaurant where you will enjoy International cuisine, buffet style and a la carte service.
Lobby Bar
Unique atmosphere and great live music to dance at night from 9pm to 1am. (live music only Friday and Saturday)

Hotel Policies

Check-in:
03:00 PM
Check-out:
01:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (36)

Ratings and reviews for Crowne Plaza ACAPULCO

Overall score

3.9 / 5
36 out of 36
Amenities:
4
Room cleanliness:
4.2
Hotel staff:
4
Room comfort:
4.1
Location:
4.7
Value:
4.1

83% would recommend to a friend.

Sort by:
Review of Crowne Plaza ACAPULCO

Reviewer score

4
Rebecca M P
Cuernavaca, Mexico and Raquette Lake, NY
Nov 6, 2013

Great hotel, free upgrade

I booked this when my parents came to visit me here in Mexico. We booked a regular room, but the ceiling in the bathroom was leaking...the cleaning staff had even left the garbage can under the leak, so we knew that they knew about it. At any rate, I spoke to the front desk, and they graciously upgraded us to a suite! It was amazing. They even gave us the same rate we had paid for the regular room when we decided to stay an additional night. The pool area was nice, but they won't let you bring your own coolers...this is pretty standard, though, so it's not like you are missing out on anything by staying here instead of in another hotel. I would definitely stay here again, and since I live only 3 hours from Acapulco (and return on a regular basis), that is really saying something!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Nightlife tip: Long walk from hotel

Take one of the booze cruises. It costs about 160 pesos per person for three hours. There are snacks for sale, and all beverages are included (but they are well liquors, not top shelf...but that didn't matter to us). It's amazing to be out on the water at sunset. This was THE highlight our stay in Acapulco. My parents LOVED it.

Review of Crowne Plaza ACAPULCO

Reviewer score

4
Joe Young Jr
California
Feb 20, 2013

Excellent Facility

Satff and facility were outstanding! Can't wait for my return trip!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

The Crown Plaza is located close to shopping and dinning facilities.

Review of Crowne Plaza ACAPULCO

Reviewer score

4
Doris Mamaw Red
Cincinnati, Ohio
Feb 16, 2013

A Memorable Meaningful Homecoming

Having been here numerous times with my Father who passed in 2006, My Daughter & I decided that of all the places we could go to celebrate my 60th Birthday, The Acapulco Crowne Plaza was the place. There were two reasons for this choice. She never had the chance to visit Acapulco with her Papaw (Grandfather) & wanted to experience the very place he continually returned to numerous times each Winter. He always came to this Hotel, though it has changed ownership numerous times. I would be able to relate stories of her Papaw's love of the upbeat joy of the people who worked here & the ever perfect weather. Lucky for us, I brought pictures from 2003 of my Dad & many of the employees he loved, only to find many of them still there! They all genuinely remembered my Father & we shared many good memories. It was so precious for my Daughter & I. It made our trip so Special & more than I could have hoped for. We met many others that had similar feelings about this place. For me it was like coming home again. For My Daughter, she truly understood why her Papaw always returned. Special gratitude to the kindness, warmth and energetic service with a smile of Dad's & our Dear employees & friends, Genaro in the restaurant and Enrique; Martine at the pool & beach, Carlos at the bar, and every other employee we came in contact with. So glad that so many of you are still there. The service of your employees is an Asset to your establishment. We recommend the Acapulco Crowne Plaza to anyone seeking comfort, relaxation & exemplary service.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of Crowne Plaza ACAPULCO

Reviewer score

5
Sidhhartha
Mexico City, Mexico
Sep 18, 2012

Excellent! Something for everybody

Beautiful hotel, the staff was friendly and efficient. The room was clean, comfortable and more spacious than expected. They have different pools for different needs: one for toddlers (2nd floor), one for kids and teenagers and they even have a separate section with several pools which are adult only. The restaurant is reasonably priced and the beach is right outside the hotel. They have live entertainment and dancing as well. I loved this hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Crowne Plaza ACAPULCO

Reviewer score

5
dtevicen
Palm Springs
Jun 19, 2012

Affordable price

The hotel was perfect! We had a great time very affordable.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Money-saving tip: Short walk from hotel

Walk around the hotel beach area and make good deals.

Review of Crowne Plaza ACAPULCO

Reviewer score

2
Germancito
Orlando, Florida
Jun 3, 2012

Nightmare getaway vacatio

Not a very Good experience, for a few days, only 2 elevators were working, therefore I had to wait almost 10 to 15 minutes, to come up or come down, they did not allow you to have family visiting in my room, only If I pay 300 pesos per person, even telling them that they will not stay in my room at all, also no Wi Fi for 2 days, I was expecting a lot more for a Crowne Plaza, I will not come back to this hotel ever again !!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Review of Crowne Plaza ACAPULCO

Reviewer score

3
HALLEYS COMET
LINCOLN NEBR
May 29, 2012

NICE VACATION

LOBBY IS OPEN AIR FOR CHECK IN UNDER A ROOF WITH MARBLE FLOOR. NOT MUCH ENGLISH LANGUGE SPOKEN. STAFF WAS OK BUT COULD NOT SPEAK ENGLISH. STEPS WERE HARD TO WALK UP TO LOBBY FOR ME.dOOR LATCH BROKEN ON SLIDING DOOR AND NOTICE NEIGHBORS LATCH ALSO HANGING FROM DOOR. SCREWS WERE DRILLED THREE TIMES BUT WOULDNOT HOLD SO PUT CHAIR IN SLIDING DOOR RAIL TO KEEP LOCKED. NOT THAT HAPPY WITH THIS HOTEL

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Shopping tip: Short walk from hotel

BE READY TO MAKE A OFFER LESS THAN THEY WANT TO SELL

Review of Crowne Plaza ACAPULCO

Reviewer score

4
Clemente
Chicago, IL, USA
Apr 10, 2012

Good famili gateaway

Good location great service and friendly people, I will recomend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Review of Crowne Plaza ACAPULCO

Reviewer score

4
Bionic314
Tampa, Florida
Feb 26, 2012

Quick Getaway

Really the only complaint was that the beds were rock hard. The rooms were huge and the views were breathtaking, we had the Bahia Suite with a full ocean view. The food at the restaurant was surprisingly delicious. The wait staff knew us by name after just one visit, they also were able to get items that were not on the menu so dont be afraid to ask. There were 8-9 pools on the property, including and adult only area on the 3rd floor were all the screaming kids were banned from. The main pool had an in pool bar with a waterfall. The prices were a little high but well worth it due to the great and helpful staff and the convienience.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Money-saving tip: In Hotel

The hotel has their own taxis, on the first day we got to know a driver and worked out a deal with him so that he could drive us the entire time we were in town. We were able to negotiate a lower rate with him. Also this ensures that you have safe travel and reliability. I do not recommend taking a taxi off the street.

Review of Crowne Plaza ACAPULCO

Reviewer score

5
Tutu
shreveport, LA
Dec 8, 2011

Fabulous place!!

crown plaza is wonderful. And the price is a steal! The view from our room was beautiful, the beach bar had a great view and atmosphere too. The staff was wonderfully kind and helpful. Even the locals selling jewelry at the hotel were not pushy at all and the prices were grat. I very highly recommend this hotel! It is in the safe part of the heart of the city too...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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