Negril Beach Club Resort

I don't even know where to begin with this hotel. First of all, I had read other reviews and people were saying how nice everyone is and how the rooms are not that bad. I think they must have had too much Wray & Nephew before they wrote their reviews. This place is AWFUL. If you are booking on Orbitz, or any online booking agency, you are NOT getting the room that they are showing online. Those must be the Condo part of the property. What we got was a room, albeit large, that reminded you of maybe someones house. And that someone doesn't clean and hasn't renovated in many, many moons. It was awful! (did I say that already??) I had to keep reminding myself that we were in nice weather, on the beach and my husband's uncle was picking us up and taking us away for a few days. If we were going to be there for the entire length of our stay, I would have packed up and stayed somewhere else. We met one nice girl at the front desk, Trudy. Other than that, we had to complain 3 times about a broken air conditioner that was leaking water all over the floor before it got fixed. And it wasn't like they were that busy because there was hardly anyone in the hotel. And being on "Caribbean" time is not cutting it because my husband is from the Caribbean and it still wasn't acceptable. I found a roach in the bed and a dead one under the bed. I mean, I know we were in the Caribbean but that still freaked me out. The plus of it all was that we were right on the beach. Even just before we got picked up to go to the airport, we took a dip. So all I can tell you is you get what you pay for. Enter at your own risk. Do your homework. There are sooo many other hotels and many others that looked ten times better. Do yourself a favor. I have been to so many other hotels and destinations. This hotel almost ruined it for me.

This hotel was a complete dissapointment, it also changed its name and ownership. I checked in, looked at the rooms and checked out, later people told us that everyone who goes there leaves. Pls send my money back. I checked in at The Palms, which was an excellent hotel with renovated rooms, hand made furniture, very romantic and above all it has a great restaurant with a very creative chef, tried everything on the menu, it was wonderful, it made my vacation! Its location was fantastic, and their Jazz night outstanding.

The hotel was old and not very clean. The experience was horrible.

Overall, we were dissatisfied with our stay. Our biggest complaint with the room was the extremely large roaches that we had to contend with every day. There was a hole in the bathroom floor and we could see the roaches crawling in from this hole. We were thankful that we were out of the room most of the time because it was extremely difficult dealing with the roaches. My biggest complaint about your hotel though is the security guard at the front gate. We had met some locals and became friends with them so they visited us at the hotel. I had checked the visitors in during our stay with no problems, except for the last night. I had checked my visitor in and had been on the beach most of the day. We left to get dinner and upon returning to the hotel I was shocked at the response of the security guard. He immediately starting yelling at my visitor when we got out of the taxi. They exchanged words and I finally went over to see what was going on. The guard told me he had to sign in and I replied that I had already signed him in. He then responded that "he was on duty now and he needed to sign in again". I said that was fine I would sign him in. The guard said he had to have ID and I told him they had not requested it all the other times I had signed him in. He then replied it was a new policy. My friend left to get his ID and called me upon returning. The guard was still very rude and did not want to sign him in. He finally agreed to sign him in but told me he had to leave within 15 minutes and insisted on keeping his ID. We then went swimming and tried to enjoy my last night in Jamaica. At one point the beach security guard approached us with my friend's ID and said the other security guard told him my friend had refused to sign in. I questioned how he got the ID if he refused to sign in. I told the beach security guard I was very unhappy with the way I was being treated as a paying guest of the hotel and was unhappy with the way my guest was being treated. He indicated he was going to call a supervisor and asked if I would speak to him. I happily agreed to speak with him. While waiting for the supervisor, my friend and I sat outside my hotel room. While sitting there the front security guard was standing at the corner watching us. I asked if he was the supervisor and he refused to answer me. At that point, the supervisor appeared and the guard immediately left. I explained the circumstances to the supervisor and he apologized for the way we were being treated by the guard. He promised me he would take care of it. I told him the guard had been rude and disrespectful and that I did not appreciate it. The supervisor gave the ID back to my friend and told me he could stay as long as I liked and to enjoy my remaining time in Negril. After the supervisor left, we started walking to the beach. We were then stopped by the security guard again telling me my friend had to leave. I told him I had just spoken with a supervisor and was told he could stay. He argued with me and told me he had to leave. I finally walked away from him because I was not going to listen to his nonsense. He then proceeded to follow us around the beach. We finally walked down the beach to escape him. As we walked, we saw the front security guard approaching the beach security guard. He was obviously telling a story because his arms were flying all over the place and he appeared to be very angry. Upon returning to the hotel, the beach security guard informed us he had to call the supervisor again due the behavior of the front security guard. The next morning, my travel companion told me the front security guard had woke her up during the night pounding on the door. She told him no one was there and he insisted that there was a visitor in the room. He refused to listen to her so she finally closed the door. It was very unfortunate because the time spent with the guard or talking to the supervisor was approximately 2-3 hou...

At checking they only gave us one room instead of our two rooms They put us suite that was dirty.. was not ready for us.They promise a roll out bed but was never came.What we paid for, we did not get.No telephone in room, No toilet paper in bathroom.

Spent most of my time at the bar, the staff was great especially Bartender [...] and [...]..they made my stay tolerable. The food was great from the restaurant...especially breakfast. Great menu, great services. However, I will never recommend anyone to stay at that Pigs Sty...Front desk staff was great [...] and [...] tried their best to make me comfortable. My daughter and I had to wear sandals to the shower, afraid of the filth on the in the Bath and on the bathroon floor between the tiles. Ants swormed my toothpate in the bathroom, so everytime we use it we have to look it away. Mind you I paid a discounted rate of 40% off but even if the rate was $10 per night no one should be subjected to such filth and dirt. I am a Jamaican by birth and I ashamed to say this I will NEVER support that hotel as long I live.

The hotel is nicely located on the beach however; the hotel was not what I expected. The decor was stuck in the 70's it really needs an huge make over. There were six of us and we had three rooms. We all had complaints from the ac not working to roaches in the room. The bed was highly unconfirtable I couldn't wait to go home to sleep in my own bed. The overall vacation was great but the hotel stay was not. The resturant and bar thats on the property was Awsume but they are not affiliated with the hotel. I have stayed at Travellers Beach Club Resort in the past which is next to Negril Beach Club Resort and have had a wonderful experience. That may be were I will be staying next year.

The appearance and amenities are some of the worst that I have seen. The hotel needs a full renovation, the appliances need to be replaced, (refrigerator, microwave, stove). The room was not cleaned some days and when it was done it left me wondering if the staff understand what clean means.

This hotel is a scam the pics you see IS not what U GET AT ALL.THIS WAS THE WORST PLACE EVER!! I CAN'T EVEN DESCRIBE HOW UNHAPPY I WAS WITH THIS PLACE.

Room mirrored lobby conditions - dark & desperately in need of repairs - but with the addition of mold. Desk staff member perfunctory, not at all welcoming. We had reserved a garden studio, an upgrade from the standard room, in order to have a kitchenette which we found consisted of a plastic bookcase with a coffee maker beside a rusted frig. No utensils. Bathroom tiles poorly installed with large dirty openings. Tub permanently stained. Closet without light, broken hangers, rusted handles. Door appeared to have been jimmied. Patio left sticky residue on our shoes and overlooked an open, cracked drain. Room photos on travel site bear no resemblance to Rm 134 and virtual tour scans appear to match those of a high end resort and spa many properties north on the beach. Travel site insists all images were provided by Negril Beach Club. We moved in less than 2 hours leaving comments in writing with the desk clerk. We do not demand luxury in our travels, but I do expect travel sites to accurately present the locations being promoted. Working now to get a refund. Unable to upload photos, but will try to resolve and edit this post later today.