The PUNTACANA Hotel

The Punta cana Beach resort is so laid back and comfortable. I really couldn't have asked for more, Wonderful staff. Maybe some ice machines would be nice, But if that is my only comment, then we did good. Beautiful country and people. We will be back.

The location was only 5 min from the airport, the staff were all so friendly, and the hotel was quaint, quiet, and beautiful. Loved my visit to Punta Cana, and I will definitely stay here again!!

Relaxing and fun vacation. Segway tour was so much fun!

The resort area was beautiful and provided the perfect setting for unwinding or finding interesting things to do. It seemed like a very family friendly place and a good place for gold, neither of which applied to me personally. Everything more or less shut down at night (also not overly important in my case). The food at the more casual restaurants did not seem to be freshly prepared, but the meal at La Yola was excellent.

It was a very relaxing resort. Excellent staff. If you like service, quiet time and kick back this is a good place to stay. No nite life at all just a lobby bar. Nothing nearby . Daily activities not for everyone . The beach is calm not a lot going on.

Ewrything was good and niece, stuff was very nice and breakfast was perfect!

Great hotel and resort! Very beautiful, spacious, well kept, extremely clean. Rooms not quite as fancy looking as advertised, but clean and functional with complimentary coffee and bottled water every day. Very efficient air conditioning. No minibar or fridge, but overall good rooms to relax after a hot day. Excellent breakfast buffet(included) right by the beach. Beautiful beaches with plenty of chairs and towels, food and drinks in close proximity. Very quiet stretches of beach within walking distance - picture perfect! Several restaurants available with very good food at regular western restaurant prices, neither cheap nor overly expensive. Attentive and polite service staff without exception. A total pleasure to be at this hotel. Two caveats: 1. Rather quiet and family / couple oriented hotel. Perfect in our case, but completely wrong choice for spring break madness-seeking folks. 2. Guest service staff with limited organizational skills and efficiency. Scheduled shuttles and taxis should be double/triple checked.

All of the staff were very friendly and always helpful. The premises are constantly groomed. Food is good and the drinks are great value.

When we first arrived at the hotel, we noticed that the room was damp. We just assumed that it was because the AC was off. However, we realized it was because there was a problem with the room. When we woke up, there were puddles of water in the bathroom, near the sliding doors, and on some of the walls. We complained to the staff and they moved us to another room. The pool area was very nice, but the bikes were broken. Some of the staff in the resort store tried to overcharge us for chips and some other items. We had to correct them because we had stopped by the store earlier and asked about some of the prices. That was how we knew that they were trying to cheat us. I also lost my cell phone and I tried to talk to the staff about it. I had to wait for someone to arrive at the courtesy desk and when they did, that was another problem. One person didn't speak English, so I had to wait for someone else. This person would arrive an hour later. In conclusion, I was finally able to make a report, but I had to leave the next day.

This hotel needs a lot of fixing to do.AC did not work, it was no hot water, toilet was't flushing properly, ac was leeking on the steps it was slippery.Overall we did not like this hotel sorry.