Riu Palace Macao All Inclusive

We had a wonderful time. The service was great. Always a smile, hello or High 5 from all the staff. The food was good . There is some repetition on the buffet, but if you change up what you eat, there are plenty of items so you can have something different every night. Service in the main buffet restaurant was fabulous, we had the same waiter every night. He knew what we liked to drink after the first night and had it ready for us, as soon as we walked in. We were with a group of 4 adults and 4 teenagers. The entertainment people did a great job including our teenagers in activities. They enjoyed themselves. The beaches are awesome, we loved walking the what seemed to be an endless beach. Our rooms was clean and the front desk got us everything we asked of them. My only complaint would be that we were there the last week before renovations and two days before we left they started emptying out the place and closing a few of the restaurants, which I felt was a bit unfare to us, I would have hoped they would have waited until the hotel was empty. We didn't let that get in the way of the good time we were having in a beautiful location. We all said that we would return to this hotel again. I liked the size of the resort you didn't have to walk far to get from your room to the pool to the beach and could easily walk back to the room to get something if you needed it.

This was my second time at Riu Place Macao...the facilities and staff are great, they want you to come back and do everything possible to make that happen..this summer the facility is being renovated it is currently a little dated...reno's to include a larger pool which will make the prop even more attactive.Good Value

This was our 6th visit to Riu Palace Macao. Always happy with our vacation but this resort is "tired" looking. They finally installed flat screen TV's for starters and this spring they are closing for renova- tions which are much needed. It was evident that the staff was not as experienced as in the past. I believe that when they opened the new Riu Bavaro next door much of the Macao's experienced waiters, cleaners, etc were sent there. This was evident. I will return to this resort next year to see the renovations first hand.

Nice clean beaches, warm water. Windy but wind is warm and did not bother us. Quality of service is good. Front desk people could have more training.

very friendly staff,very relaxing atmosphere,can walk miles on the beach or stay at the swimming pool. food is excelent and Kristal restaurant on the beach offers great menu and beatiful ocean view. small katamarans are great fan to learn sailing. will return next year.

Overall, the hotel & staff were great. The only exception is the A/C did not work properly.

Beautiful grounds & room, room service quick but limited menu, refrigerator in room re--stocked only once during week stay. Buffet food was decent and servers attentive. Bar service at pool looked adequate but none on beach (although the bar was close by). Air conditioning in room was broken and never got fixed despite 3 requests. [...]coco tours buggy excursion was fabulous. parasailing avail at extra charge. Linens refreshed twice daily.

The hotel was old, renovated, but kept clean.The beach was very beautiful, although it needed cleaning from sea weeds more often than once in the morning, as the hotel did. The hotel employees were very helpful and nice.Hotel room services were very slow and most of the room cleaning crew could not understand English.The nightly entertainment was very good on certain nights. I would say at least 3 out of the 8 nights or (.375 of the nights) we spent there were very good. The remaining shows were OK, but below average.Scuba diving was very bad, the crew was not helpful, they did not advise us that the seas were very rough. The waves were more than 8 feet high and the boat operator was not cooperative in getting us out of the water, afraid that we may .... from seas sickness in his boat making him having to clean it after us, do he kept us waiting in the water an additional 8 or more minutes before extending the ladder for us to get on board.The dive masters (2 of them) went down before the divers instead of waiting to make sure every one went down first and was OK before them diving in. I wasted at least 10 minutes out the 40 minutes total dive looking for my dive partner, until I realized that she did not make it down for some reason .... When I got back to the boat I was told that she got seas sick & requested to be transferred back to shore.The non-motorized water activity was very well organized and well done. As well as the motorized activity such as para sailing etc... I believe they were operated privately.The hotel food/drinks were very good, but they only have 4 restaurants contrary to what they proclaim on their web site [...] Over all it was a nice 8 day vacation, just like everything else, you get back what you put into it. Lower your expectation & you will not be disappointed.I hope this helps someone.

everything was perfect except the matress on the bed, they are very hard.

We were just looking to relax and get away from work, so we didn't do much else than stay at the hotel and sign up for a few trips. We never got to eat at any of the restaurants as you have to make your recervation from 7:00 to 10:00am every morning and most of the time they are already booked if you don't go very early. Needless to say we never made it! We ate at the regular buffet place instead. In the afternoons, we hanged by the pool and the beach. A big draw back was that pool closed at 7:00pm and most of the times by 6:00-6:30pm. Also, no music and/or very little entertainment. We ate dinner at the buffet place. Great service and great people there. We went to the show at 10:00am. I felt the shows were a bit too short, but nice when the entertainment team weren't the ones doing it. If you only speak English, you might have trouble understanding what they say. Some of the trips/experiences we did were parasailing, buggy rides and zip lining. Parasailing was a great experience. Customer service was bad, the guys kept arguing about someone else taking one of their customers. We had to remind them three times to speed up because our friends were falling into the water, they were too focused on the argument that forgot they had people in the air. Zip lining was great, I would encourage everyone to do it. Awesome all around. Buggy ride was a disappointment, we changed vehicles three times because they kept breaking down. The person leading it wasn't too friendly and was rushing everyone because he needed to go to his other job. In short, if you are looking to relax and not do much, this is a nice hotel.