Riu Palace Macao Adults Only -All Inclusive

4 stars
View map of Playa Arena Gorda 1, Punta Cana,

Hotel Overview

Reviewer score
3.3
out of 5
4 reviews
Not really up to Riu's standards!

We have stayed in many Riu hotels. The Riu Palace Macao had a few drawbacks. Wifi did not work in... See full review

  • Charles S.
  • Aug 16, 2015
Great relaxation hotel

Great getaway, the food, drinks, and entertainment were excellent. Nice staff, very friendly. See full review

  • John the Don
  • Jun 10, 2014
This superb Colonial-style hotel is located in Punta Cana, on the white sand beach of Arena Gorda, a paradise of palm trees and turquoise waters. This exclusive property will offer you the ultimate in elegance, service and activities. The alluring Riu Palace Macao is situated on a 16-mile-long white sandy beach surrounded by lush gardens and tropical vegetation. With 356 deluxe guestrooms, including the sought-after Jacuzzi suites, this hotel boasts a unique atmosphere of romantic yet non-pretentious elegance. Outstanding luxury and comfort can be found in every corner. Indulge yourself with superior all-inclusive dining and entertainment options. or simply explore the vast array of services, activities and pleasures all throughout the Riu Resort.Guest have 90 minutes a day of Free WiFi-connection in the lobby, the property also has WiFi throughout the whole hotel, at an additional charge. Enjoy casino gaming, water sports, and exchange privileges within the resort. Nightly entertainment includes live music, theme shows, and the Pacha nightclub. Relax on the beach in a sun lounger, and enjoy this Dominican Republic getaway. Minimum Age: 21 years old minimum age to stay in the property. The Hotel reserves the right of admission and therefore we may not allow any guests that are younger than 21 years. This situation can have serious consequences and should be avoided at any cost. ***NO STUDENT GROUPS UNDER 21 YEARS OR 'SPRING BREAKERS' ARE ACCPETED ALL YEARR ROUND*** Maximum Occupancy: In all RIU hotels and room categories (unless specified otherwise) the maximum occupancies are 3 people per room, either 3 Adults OR 2 Adults. Four adults are NOT permitted. All people in room will fit on existing bedding, any special request remains upon availability. Third adult will sleep in existing bedding. Honeymooners: Will receive a surprise gift in their room upon arrival. Certificate of Marriage will be required upon arrival. Special requests : Any special request such a extra beds, rollaways, room next door, remains upon availability of the hotel . Guests will be informed at check in.

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Hotel Map

18.7202 -68.4556
Area served
Punta Cana, Dominican Republic
Nearby airports
Punta Cana Airport - (PUJ)
Area description
Located at 50 km distance from the City of Higey.

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

Ratings and reviews for Riu Palace Macao Adults Only -All Inclusive

Overall score

3.3 / 5
5.01.0
4 out of 4
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3.8
Location:
3.8
Value:
4
Sort by:
Review of Riu Palace Macao Adults Only -All Inclusive

Reviewer score

4
5.01.0
Charles S.
Couples
N/A
Aug 16, 2015

Not really up to Riu's standards!

We have stayed in many Riu hotels. The Riu Palace Macao had a few drawbacks. Wifi did not work in our room. It worked in the lobby but was rather slow and inconsistent. The chef's don't seem to know how to cut roast beef or pork. They invariably cut with the grain instead of across the grain resulting in tough, hard to chew beef or pork. They also tend to greatly overcook meats. At the same time they tend to undercook potatoes. All the staff without exception were very friendly and quite efficient. One very good point about Riu Hotels is that you are never bothered by people trying to sell you time shares unlike many of the resort hotels today!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Couples

Review of Riu Palace Macao Adults Only -All Inclusive

Reviewer score

4
5.01.0
John the Don
Friends
Dallas TX
Jun 10, 2014

Great relaxation hotel

Great getaway, the food, drinks, and entertainment were excellent. Nice staff, very friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Friends

Nightlife tip: Short drive from hotel

Best place to party is with the locals

Review of Riu Palace Macao Adults Only -All Inclusive

Reviewer score

4
5.01.0
adka
Couples
New York, NY, USA
Oct 31, 2011

great prewinter escape

very friendly staff,very relaxing atmosphere,can walk miles on the beach or stay at the swimming pool. food is excelent and Kristal restaurant on the beach offers great menu and beatiful ocean view. small katamarans are great fan to learn sailing. will return next year.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

Review of Riu Palace Macao Adults Only -All Inclusive

Reviewer score

1
5.01.0
very upset customer
Friends
brandywine maryland
Sep 3, 2010

DON'T STAY HERE!!!!!!!!!!!!

I stayed at the Riu Palace Macao on Aug 5th-9th. I went on this vacation with two friends.We were really disappointed with our stay at this resort. This is not a 4 or 5 star resort in my opinion. When we got there I noticed that the grounds were not kept up, that concerned me but I didn't want to jump to conclusions. From that point on everything went down hill. The elevators were filthy! They were run down, dirty, had dried brown smears of something on doors and lots of bugs in the ceiling lights. We asked them to clean the elevators when we came back down to the front desk to get a better room. My first room had no air conditioning, the lamp on the dresser was broken and leaning to the side, the balcony rails were eaten away by termites and painted over with white paint and the sheets and bed coverings were dull and worn with stains on them. I called to talk to a manager and he said that someone would be up to check the a/c but I waited about 25 min in this HOT room before I went back down to the front desk. After explaining to them for 15min on why I won't stay in that room they finally gave me another room but this one was not much better. The second room also didn't have working air conditioning, the toliet paper holder was falling off the wall, the room had no bath towels or toliet paper and there were little bugs crawling all over the room. I had bug bites all over me when I got up but I don't know where they came from so I called to ask someone to come spray the room. They sent spray up to my room but left it with me to spray so I had to also become a bug exterminator on my vacation. Then the electric started going on and off on the entire resort, the air conditioning went out in the dining room so we had to eat and while sweating profusely. I was HOT, IRRITATED & MISERABLE!!! Now I need a vacation from this so-called vacation. When I thought that this vacation couldn't get any worse I started to feel sick after breakfast on the Aug 9th before I checked out. I was feeling nauseous and my stomach started to cramp. Throughout my travels back home and even now I'm having stomach cramps and diarrhea. This doesn't make any sense. I paid to stay at a 4-5 star resort and this wasn't. That is false advertisement and I would have not stayed there if the pictures reflected the up to date condition of the resort.I'm very unhappy with my visit there.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
1
Location:
2
Value:
2
Trip purpose:

Friends

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