Hard Rock Hotel and Casino Punta Cana - All Inclusive

5 stars
Boulevard Turistico del Este, Km. 28, #74, Macao, Higuey, Punta Cana,
Hotel Overview
Reviewer score
3.8
out of 5
143 reviews
Great place, pricey though!

Cons: resort credit was a joke, food was like cruise ship food, not many events going on at night... See full review

  • 30 yr old from NH
  • Apr 13, 2014
hardrock punta cana

I've been everywhere, this is by far the best place I've stayed. This is a 6 star place. On our... See full review

  • BILLY W
  • Apr 7, 2014
White sands by day and glittering waters by night at Punta Cana resort
Hard Rock Hotel and Casino Punta Cana brings luxury to 121 acres on the coconut coast where aquamarine coral reef waters and palm groves adorn this in-demand Caribbean destination. The broad generational appeal of Hard Rock works its magic as champagne-swilling honeymoon couples, retirees, young families and college spring breakers share pools of epic proportions and 1,800 chic interiors in all-inclusive bliss. This 2011 hotel is the first all-inclusive by Hard Rock.
Highlights
  • Room rate includes meals at 11 restaurants, top shelf beverages at 12 bars and 24/7 room service
  • Massive exclusive beachfront and 11 outdoor pools
  • 18-hole Jack Nicklaus designed golf course
  • Full-service casino
  • Day spa has 48 treatment rooms, clay hammam and the most complete hydrotherapy circuit in the Caribbean
Rooms
Hard Rock Hotel and Casino Punta Cana - All Inclusive guest room interiors are just as appealing as the hotel's sun-splashed exterior. Walls are painted sea urchin purple, deep turquoise and sand white. Expect deluxe room amenities with two-seat Jacuzzis, 300-thread count sheets, flat-screen TVs, digital safes, Xbox 360s and liquor dispensers of whiskey, tequila, rum and vodka. Polished wood tables, wall-to-wall windows and furnished balconies provide ample lazing space. Mini-bars have a daily supply of chilled purified water and beer.
Features
Sink into luxury in every strategically placed sofa, lounge chair and cabana under thatched roof umbrellas throughout the Venetian canal setting. Hard Rock Hotel and Casino Punta Cana - All Inclusive guests enjoy unlimited towel and drink service at 4 swim-up bars.
Dining
Oceanfront meals include a Japanese show grill and garden al fresco Italian restaurant, stocked with wine, beer and premium cocktails. Nighttime brings open-air theme parties, shows and guest DJs. Oro nightclub boasts an unprecedented infinity edge bar.
Recreation
Pools include a secluded lagoon, twisty waterslide and party pools pumping with Latin music. Fitness classes, a supervised climbing wall, arcade, miniature golf, plush billiards lounge and tennis are included in room rate.
Transportation
  • Punta Cana Airport (23.6 mi/38 km)
  • La Romana Airport (42.2 mi/67.9 km)
  • Las Americas Santo Domingo Airport (106 mi/170 km)
Attractions
  • Bavaro Beach (Adjacent)
  • Cana Bay Palace Golf Club (Adjacent)
  • Macao Beach (0.6 mi/1 km)
  • Punta Blanca Golf Club (7.7 mi/12.5 km)
  • Cap Cana Marina (26.5 mi/42.6 km)
Business
  • Full-service business center (fees apply)
  • 65,500 square feet of meeting space
  • Hi-tech boardroom available
  • Currency exchange
  • Wireless Internet access available

Hard Rock Hotel and Casino Punta Cana - All Inclusive Rooms

Signature Presidential Suite
Complete with all the rock star perks, our Suite comes with everything but a posse but at 2,496 square feet, there's certainly room to bring your own. With two bedrooms: One bedroom With king size bed and second bedroom with two double beds. A living area and dining room. An expansive terrace with spectacular views of this island paradise; where you can lounge or dine, and you may never want to leave. Your own double Jacuzzi tub and in Room Wine & private bath with double showers. A fully stocked mini bar and Liquor Dispenser with premium brands. Views:Ocean Front, pools or tropical (depending on building). Max Occupancy:6 guests, including children & infants.
Rock Star Level Royal Villa
Huge. Humungous. Ginormous, even. There's a reason they call this the Rock Star Suite. Walk in and you'll immediately know you're living large. Four bedrooms, a living room and a full kitchen combine for 7,744 square feet of chic and modern dcor. And that's just the beginning. There's also a sprawling private terrace with a private pool, a full wet bar stocked with top-shelf liquors, double Jacuzzi tubs, large bathrooms with double-head showers, even the digital safe is larger here than any other room in the resort. Because after you have shown off the family jewels, you will need some place to safely store them.
Caribbean Suite
It's a jungle out there. Literally. Might as well take it in from the privacy of your balcony. But that's just the start. Whether you choose two double beds or a sprawling king, you'll indulge in the spaciousness of this suite - realizing that your stay at the Hard Rock Hotel & Casino Punta Cana is anything but status quo. From 300-thread count linens to a fully stocked mini bar and even your own double Jacuzzi tub, everything about your stay is designed to help you live out all those rock star fantasies.
Islander Junior Suite
Go ahead, indulge yourself. With rich details, modern decor and decadent service it's easy to do in our SUITE NAME HERE. We've equipped this suite with extra space to spread out, included a lounge area with enough seating for you and some friends, and of course added all of those special touches you look for from Hard Rock like state-of-the-art lighting, double Jacuzzis, balconies with tropical views and a sound system to enjoy your favorite tunes. Rock Spa bath amenities. Integrated a flat screen LCD with Satellite. Max Occupancy:4 guests. 815 sq. ft (including balcony).
Caribbean Sand Suite
Two double beds or a sprawling king, you'll indulge in the spaciousness of this suite. A fully stocked mini bar and Liquor Dispenser with premium brands. Your own double Jacuzzi tub and in Room Wine. Rock Spa bath amenities. Integrated a flat screen LCD with Satellite. 24-hour Room Service & Turndown Service. Views:Tropical view. Walking distance from the Beach. Max Occupancy:4 guests, including children & infants. 781sq. ft. (including balcony).
Concierge Level
The best of the best. The top of the top. Our Concierge Level is all about upgrades, including the best views and best locations in the resort - guaranteed. From the special in-room dining menu to added extras like top shelf liquors in your mini bar and an iPod compatible your sound system, these suites are unapologetically plush. There's even private check-in and check-out privileges, so your celebrity treatment extends to every single moment of your stay.
Family Caribbean Suite
Whether you're getting the band back together for a week or bringing along your little rockers for some fun in the sun, the two connecting rooms and expansive 1,562 square feet is just what you need to get the party started. With a king bed in one room and two doubles in the other, you can bring the whole crew. Each suite comes equipped with an Xbox 360, flat screen LCD TVs in each room and a mini bar with everything the kids like as well as a variety of adult beverages, ensuring that divas of every age are completely taken care of.
Signature Family Suite (3 Bedroom
One master bedroom w/king size bed, adjacent kids room area divided by a sliding door with 2 double beds and connecting door to second bedroom. Master bedroom and adjacent kids room area includes: 1 Double Jacuzzi, private bath w/ double showers, Terrace w/ lounge chairs & table for four, dining room area, dining room table for 6 and half bathroom. Liquor Dispenser in master bedroom contains premium brands. In room bar. Mini Bar contains sodas, bottled water, juices & domestic beer, in room wine. View: garden, pools or lagoon (depending on building). Welcome amenities for families, Xbox 360 in the room, selection of Xbox games upon request, selection of DVDs upon request, Fun in the Sun Bucket Kit, kids special room service menu, Connecting room.

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Night club
Golf
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Accessible parking
Public areas wheelchair accessible for disabled
Wheelchair accessible elevators
Knock light (hearing impaired)

Hotel Map

18.7334 -68.4819
Area served
Punta Cana, Dominican Republic
Nearby airports
45 minutes from Punta Cana International Airport (PUJ)

Dining

Marina Grill
Breakfast & Lunch: International buffet, Dinner: Caribbean & Seafood menu-style dining all-inclusive
Prime Grill
Breakfast & Lunch: International buffet, Dinner: Steakhouse a la carte menu-style all-inclusive
Samba
Breakfast & Dinner: International buffet, Dinner: Brazilian a la carte all inclusive dining
Zen
Dinner: Japanese a la carte & Tempayaki all inclusive dining
Spaggo
Dinner: Italian menu-style a la carte all inclusive
Los Gallos
Dinner: Mexican menu-style a la carte
Lucca
Breakfast & Dinner: Thematic International buffet style
Lumiere Restaurant & Lounge
Dinner: Gourmet fusion menu style inclusive dining
Cafetto
Breakfast, lunch & dinner: American menu style a la carte all inclusive dining
Pizzeto
Dinner: Brick oven pizza

Meeting facilities

Meeting Info
Convention Center: 65,500 sq. ft. Largest / Ballroom: 37,500 sq. ft. Maximum capacity: 2,800 - banquet style. Business Center ($): Computers w/ Internet, copy machines, TV, DVD player, books, magazines & sitting area.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (143)

Ratings and reviews for Hard Rock Hotel and Casino Punta Cana - All Inclusive

Overall score

3.8 / 5
143 out of 143
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4
Room comfort:
4.4
Location:
4.1
Value:
3.7

75% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
30 yr old from NH
New Hampshire
Apr 13, 2014

Great place, pricey though!

Cons: resort credit was a joke, food was like cruise ship food, not many events going on at night outside, they didnt seem to be able to make many types of drinks/shots that we wanted, long waits for dinner sometimes, vehicles driving throughout resort so always had to get out of way for those while walking. Pros: huge, beautiful, clean resort! Staff were very generous and always helpful, housekeeping came in multiple times a day, always had bottles of water when you needed it. We dont have kids but would def bring them there if we did and the resort did a great job seperating kid area from adult area if you dont want ro be near kids, romantic dinner by pool was fantastic! (But had to pay extra for it), great entertainment at bars and casino at night! Beaches were perfect, pools were huge and so many to choose from-and they didnt allow anyone to act like trashy spring breakers but still drank and partied! Weddings looked gorgeous would love to get married there... And best part was our free room upgrade! Was the size of the first floor of our house! Overall had a great time and would def go back!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
3
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
BILLY W
NORTHHAVEN CT
Apr 7, 2014

hardrock punta cana

I've been everywhere, this is by far the best place I've stayed. This is a 6 star place. On our first day my wife said she couldn't wait to come back we had just gotten there and are going back in fall. It was so romantic. I'm not gay, I've been married for 38 years, but if a man asked me to marry him there, I'd at least have to consider it! Haha.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Short walk from hotel

stay in buildind 6 0r 7 its closer to the lobby

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
Muneca501
New York
Apr 4, 2014

Best Family Vacation of my LIFE!!!!!!!

This resort and the people who work there are the best! IT does not get any better than this! We traveled in a large family group vacation of 20 and they managed to meet all of our needs from the oldest down to the 5 year olds! The pools, activities beach and all were amazing! I would only say bring sun screen and bug spray! The sand ants DO BITE! After a couple of drinks I do not think you will mind! Mamajuana is the best! Swim Up Bar service was awesome! I would definitely love to go back and cannot wait to visit the others

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

3
Sophie Star
Fort Lauderdale, FL
Mar 31, 2014

Definitely not a 5 star resort!

I usually do not write a review, but I feel I was very misled into booking this hotel. This is not a 5 star hotel. I expected a lot more from the Hard Rock, and was very disappointed. The rooms are in need of some updating and upkeep. It looked run down. Not what you expect in a 5 star hotel. The housekeeping here was minimal at best. We had to call every day to get towels (they only left 3 towels and we had 4 guests). We also had to call every day to get water and soda restocked in the fridge. We never drank the alcohol. I left a tip every day hoping to get at least towels replenished, but that didn't work. The food was the worst I have ever had. The breakfast was terrible. All of the restaurants were mediocre at best. The only restaurants that were good were the Japanese restaurant and the Mexican restaurant. Next, the pool areas were not properly maintained. We sat next to 4 different pools, and they all had cups and food left every where for hours. As a result of all of the trash/food being left there were ants every where. I know this is a tropical climate, but you can't leave food and drinks lying around all day and not expect there to be insect problems. People were smoking and dumping their ashes in the pool. No one seemed to care that it was happening. The nightly entertainment was also pretty non existent unless you like to gamble or wanted to pay to get into the night club. This was sold as an all inclusive with many amenities. A lot of those amenities were closed or unavailable. And finally, the supposed resort credits they offer you are a tactic to get you to spend money. They state that you have to pay a 20% service fee in order to use them. by the time you pay the fee, it generally costs the same as if you had paid for the activity in the first place. We were extremely disappointed by the resort, and will not be staying at another Hard Rock resort ever again!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
3
Value:
2
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
greekgoddess
New Jersey
Mar 31, 2014

Awesome Getaway!

The Hard Rock Hotel delivers! Exceptional vacation! Hotel, restaurants, casino, and nightlife/concerts. Could not have asked for a better vacation! Looking forward to a return visit! Oh and the Rock Spa was fantastic!!!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Dining tip: Short walk from hotel

Lots of restaurants to satisfy all diners! All inclusive is the way to go!

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

4
Blue Collar Yankee Fan
Long Island, New York
Mar 30, 2014

Great get away!!

Our Hard Rock experience was wonderful...The rooms were clean and comfortable. The staff was always willing to help. The beach and pools were fantastic. The food is most often buffet style which is not my favorite, but truthfully it was good, with lots of choices. The complex is extremely large, and you get around on an extended golf cart-type shuttle, which I personally think they should add a few, but again it was only a minor inconvenience. The drinks were constantly flowing, and easily available everywhere...I believe that for value and quality, this is one of the best choices I have made, and I will go back...

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Money-saving tip: In Hotel

Use any hotel credits you can for the Spa. It is 100% top shelve, and well worth the time. Without a doubt a wise choice to spend some or your vacation time..

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

4
Team Coco Loco
Cary, NC
Mar 11, 2014

40th Bday Party

Went to Punta Cana for the first time for a friend's 40th bday party. Caribbean Dream took us to and from the airport in a private van, which was nice because we paid about the same price as the shuttles but didn't have to wait as the shuttle went to other resorts. Would strongly recommend this service, especially with a group of 2+. The check-in procedure was slower than accustomed to in the US but the cerveza and fruity drinks soothed the wait. Next a representative told us about the resort and tried to sell a VIP membership, ie "timeshare without the monthly dues", but due our short stay we decided against the presentation and the perks. The rooms were spacious, clean and much nicer than a standard hotel room. Had a large jacuzzi and shower, stocked mini fridge and mini bar. Resort itself was great. Grounds were expansive and constantly manicured. Beaches were pristine with fine, white sand and clear, blue water. Our daily routine included finding a cabana before breakfast and spending the day at the beach. They had beach activities, sand volleyball, soccer and drink/food service, but we found it quicker just to go to the bar and get our own drinks. Website will detail all the activities but had a lot of things to keep you busy. Used the resort credit at the Rock Spa and it was a really pleasant experience. Spa was huge (per wife), had a lot of amenities after the massage and the staff was great. For breakfast and lunch, the places had similar menus with a few different items at each restaurant. For dinner went to the Brazilian meathouse, Toro steakhouse, and sushi restaurants. Brazilian steakhouse was solid, Toro was a little chaotic and slow, and sushi had the liveliest atmosphere. The food was plentiful and quality was above average. Not as bad as a standard buffet but not as nice as your "good" restaurant but overall was good enough and solid. For a couples or family outing would be a great place. Enjoyed it overall and definitely would go back. To explain the rating, most everything was 5 star but it was hard to overlook the language barrier. Similar to the overseas customer service centers, they follow a script well but if you ask something off the script, it was hit or mostly miss. But overall the staff was great.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Time-saving tip: Not Applicable

Take Caribbean Dreams to and from the airport instead of the shuttles as they have multiple stops and for 4 people it was about the same cost as the shuttle.

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

4
Cary Imps
Cary, NC
Mar 10, 2014

wife's 40th birthday

Beaches are awesome. The sand is like baby powder and the water is a blue you can only imagine. Cool little thatched huts on the beach to sit under. Lots of pools! Some have kids and some don't. Just need to find the one that fits you. Waitresses were very attentive and bringing us drinks all day. Swim up bars are so cool with the bartenders being attentive and making sure you have a good time. Room was excellent with a comfortable king size bed and a jacuzzi tub in the room. Bathroom was huge with a shower that is bigger than some walk in closets. We give the food an 8 out of 10. Brailian steak house and Carribean restaurant was very good. Lots of variety for breakfast buffets and room service was some of the best we've had on our trips. All the staff was very friendly as they always said hello when you passed by them. Very clean! We've been to Vegas several times and weren't very impressed with the casino. Nightlife could be more exciting.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
Chizal
NYC
Mar 7, 2014

Out to give most pleasurable vacation

We have been to many resorts in the Caribbean for the past 25 years We started off at the breathless which opened November 15, 2013 not sure if we will be satisfied for the lack of reviews on a new brand-new hotel iso we booked the last four days at the hardrock to be sure we will have a enjoyable vacation Both hotels I would rate five-star but they are different in many ways The hard rock strives to be a five star it was so nice for them to offer a pot of coffee when I requested a wake-up call If you don't mind being in a huge resort needing a tram ride from one place to the other the hard rock would be the better choice otherwise the breathless is as well 5 star rated

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
Alisacv
Long Island, New York
Mar 7, 2014

Perfect vacation for anyone!

Our stay at the hard rock was absolutely perfect! The hotel itself is amazing it's huge and has a gorgeous beach so many pools, shops, restaurants and a great nightlife ! Every single person who worked there was above and beyond nice and warm and really made my boyfriend and I feel at home and nothing short of happy. Amazing service at restaurants, bars, club, everywhere ! Our favorite restaurants were toro, zen, and los gallos Mexican. Everything else was good but not great. Worst was the pizza place the only place we were completely dissatisfied with the food. We also went to the spa in the hotel and we got the couples massage. It was fantastic! So relaxing and the massage ladies were great. This hotel I would recommend to everyone! Great for all ages as there were many families as well as couples young and older. Will come back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Sightseeing tip: Not Applicable

One of our excursions was to saona island. The most beautiful and incredible experience if would recommend to everyone of all ages! My boyfriend and I had the best time ever. Catamaran there and speedboat back! The ocean was amazing and calm with the clearest waters I have ever seen!

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