Rate and special offer based on Check-in: Dec 2, 2014 Check-out: Dec 5, 2014

Hard Rock Hotel and Casino Punta Cana - All Inclusive

5 stars
Boulevard Turistico del Este, Km. 28, #74, Macao, Higuey, Punta Cana,
Hotel Overview
Reviewer score
3.9
out of 5
183 reviews
Great hotel!

Went with a few friends and had a great time. Good was good, staff was friendly, and lots of things... See full review

  • AmyNY212
  • Nov 25, 2014
Simply the best Hotel!

This is simply the best Hotel i have ever stayed at, currently booked for a colleague and she is... See full review

  • Worldtraveler93
  • Nov 14, 2014

The elegant Hard Rock Hotel & Casino brings the Palace brand of uncompromising, all-inclusive luxury to its newest destination - one of the most beautiful beachfront locations in the Caribbean. Set on the Easternmost tip of the Dominican Republic in Punta Cana, this resort offers 11 different outdoor pools with gorgeous views of the Caribbean Sea and a secluded lagoon. Every spacious guest room features a private balcony, LCD satellite TV and double Jacuzzi. The resort also offers a magnificent state of the art Spa and an elegant full service Casino. And when you're hungry, you'll have a choice of 11 different restaurants & 12 bars/lounge and 24-hour room service.

All Inclusive Features: luxurious accommodations, fine dining, delicious snacks, top shelf drinks (domestic & imported), 24-hour room service, sensational entertainment, all taxes & gratuities, Wireless Internet.

Facilities and Entertainment: 8 outdoor pools toward the ocean, 3 outdoor pools overlooking the lagoon, 4 swim-up bars, Lazy Pool, sunbathing, casino($), spa facilities($), fitness center, kids club (ages 4-12), 3 kids' pools, Amphitheater, arcade center, miniature golf, billiards, ping-pong, table games, disco, daily activities, theme parties or shows nightly.

Hotel Services: Concierge, Bell staff service, Wedding services ($), Beauty salon ($), Gift shops ($), Boutiques, Spa boutique ($), Jewelry stores ($), Deli shops ($), Car rental ($), Doctor on call 24-hrs ($), Ice machines, Taxis available 24-hrs ($), Dry cleaning & laundry service ($), Cribs, roll-aways & wheelchairs on request, currency exchange, Palace Vacation Planners ($), ATM machine, Wireless Internet.

SPA facilities($) 48 treatment rooms including: 2 Golden Suites - a private Spa for two, 2 Oriental Shiatsu rooms with garden view, 7 Master Suites w/ a private hydro tub, 24 Individual suites, 5 Couples indoor massage rooms, 6 Couples outdoor massage rms - A/C w/garden view, 2 Double Master suites, Hydrotherapy facilities include: Clay hammam, Jacuzzi, sauna, color therapy steam room, ice room, European sensory pool, hydro reflexology, pebble creek, Swiss showers, sensory resting indoor garden lounge. Showers, private lounge, lockers & vanity area. Plus: Spa boutique, full beauty salon and personalized butler services.

CASINO: 45,000 square feet of gaming space - plus Over 200 slot machines and 20 tables including Black Jack, Roulette, Craps and Big Six as well as a VIP Lounge and a full-service Race & Sports Book.

GOLF:18 hole Jack Nicklaus Design course.

Hard Rock Hotel and Casino Punta Cana - All Inclusive Rooms

Signature Presidential Suite
Complete with all the rock star perks, our Suite comes with everything but a posse but at 2,496 square feet, there's certainly room to bring your own. With two bedrooms: One bedroom With king size bed and second bedroom with two double beds. A living area and dining room. An expansive terrace with spectacular views of this island paradise; where you can lounge or dine, and you may never want to leave. Your own double Jacuzzi tub and in Room Wine & private bath with double showers. A fully stocked mini bar and Liquor Dispenser with premium brands. Views:Ocean Front, pools or tropical (depending on building). Max Occupancy:6 guests, including children & infants.
Rock Star Level Royal Villa
Huge. Humungous. Ginormous, even. There's a reason they call this the Rock Star Suite. Walk in and you'll immediately know you're living large. Four bedrooms, a living room and a full kitchen combine for 7,744 square feet of chic and modern dcor. And that's just the beginning. There's also a sprawling private terrace with a private pool, a full wet bar stocked with top-shelf liquors, double Jacuzzi tubs, large bathrooms with double-head showers, even the digital safe is larger here than any other room in the resort. Because after you have shown off the family jewels, you will need some place to safely store them.
Caribbean Suite
It's a jungle out there. Literally. Might as well take it in from the privacy of your balcony. But that's just the start. Whether you choose two double beds or a sprawling king, you'll indulge in the spaciousness of this suite - realizing that your stay at the Hard Rock Hotel & Casino Punta Cana is anything but status quo. From 300-thread count linens to a fully stocked mini bar and even your own double Jacuzzi tub, everything about your stay is designed to help you live out all those rock star fantasies.
Islander Junior Suite
Go ahead, indulge yourself. With rich details, modern decor and decadent service it's easy to do in our SUITE NAME HERE. We've equipped this suite with extra space to spread out, included a lounge area with enough seating for you and some friends, and of course added all of those special touches you look for from Hard Rock like state-of-the-art lighting, double Jacuzzis, balconies with tropical views and a sound system to enjoy your favorite tunes. Rock Spa bath amenities. Integrated a flat screen LCD with Satellite. Max Occupancy:4 guests. 815 sq. ft (including balcony).
Caribbean Sand Suite
Two double beds or a sprawling king, you'll indulge in the spaciousness of this suite. A fully stocked mini bar and Liquor Dispenser with premium brands. Your own double Jacuzzi tub and in Room Wine. Rock Spa bath amenities. Integrated a flat screen LCD with Satellite. 24-hour Room Service & Turndown Service. Views:Tropical view. Walking distance from the Beach. Max Occupancy:4 guests, including children & infants. 781sq. ft. (including balcony).
Concierge Level
The best of the best. The top of the top. Our Concierge Level is all about upgrades, including the best views and best locations in the resort - guaranteed. From the special in-room dining menu to added extras like top shelf liquors in your mini bar and an iPod compatible your sound system, these suites are unapologetically plush. There's even private check-in and check-out privileges, so your celebrity treatment extends to every single moment of your stay.
Family Suite
Our Signature Family Suite comes with all the indulging amenities fit for a true star. At 1,715 sq. ft this plush suite with a king bed and adyacent family room with 2 double beds and dining features the real state for an unforgettable Hard Rock family experience

Amenities

  • All inclusive
  • Free internet
  • Free parking
  • Outdoor pool
General
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Casino
Spa
Night club
Golf
Game room
Tennis
Dining
All inclusive
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
Laundry service
Childcare Service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
Free internet
Parking
Free parking
Accessibility
Handicapped rooms/facilities
Accessible facilities
Accessible parking
Public areas wheelchair accessible for disabled
Wheelchair accessible elevators
Knock light (hearing impaired)

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Hotel Map

18.7334 -68.4819
Area served
Punta Cana, Dominican Republic
Nearby airports
45 minutes from Punta Cana International Airport (PUJ)

Meeting facilities

Meeting Info
Convention Center: 65,500 sq. ft. Largest / Ballroom: 37,500 sq. ft. Maximum capacity: 2,800 - banquet style. Business Center ($): Computers w/ Internet, copy machines, TV, DVD player, books, magazines & sitting area.

Dining

Lucca
Breakfast & Dinner: Thematic International buffet style
Lumiere Restaurant & Lounge
Dinner: Gourmet fusion menu style inclusive dining
Cafetto
Breakfast, lunch & dinner: American menu style a la carte all inclusive dining
Pizzeto
Dinner: Brick oven pizza
Marina Grill
Breakfast & Lunch: International buffet, Dinner: Caribbean & Seafood menu-style dining all-inclusive
Prime Grill
Breakfast & Lunch: International buffet, Dinner: Steakhouse a la carte menu-style all-inclusive
Samba
Breakfast & Dinner: International buffet, Dinner: Brazilian a la carte all inclusive dining
Zen
Dinner: Japanese a la carte & Tempayaki all inclusive dining
Spaggo
Dinner: Italian menu-style a la carte all inclusive
Los Gallos
Dinner: Mexican menu-style a la carte

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by CheapTickets

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Guest Reviews (183)

Ratings and reviews for Hard Rock Hotel and Casino Punta Cana - All Inclusive

Overall score

3.9 / 5
5.01.0
183 out of 183
Amenities:
4.1
Room cleanliness:
4.3
Hotel staff:
4.1
Room comfort:
4.3
Location:
4.1
Value:
3.7

74% would recommend to a friend.

Sort by:
Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
AmyNY212
Business
New York
Nov 25, 2014

Great hotel!

Went with a few friends and had a great time. Good was good, staff was friendly, and lots of things to do. Would definitely recommend!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Do the catamaran day cruise through the hotel. Was great!!

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

4
5.01.0
J smegal
Business
pittsfield, ma
Nov 15, 2014

best island vaca yet!!

The place was a blast to stay at. Room/maid service was right one point. Food was excellent as well. Decent price but the quality made it well worth it. Only MAJOR disappointment is we were forced to sit through a 2 hr morning meeting on are fist full day there on them trying to sell us a time share which was not something I think was right. Other than that great stuff.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Caribbean festival snorkeling

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
Worldtraveler93
Business
woodland NJ
Nov 14, 2014

Simply the best Hotel!

This is simply the best Hotel i have ever stayed at, currently booked for a colleague and she is most excited to go to the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
MarlonPTY
Business
Panama
Nov 8, 2014

Unforgetable vacations

Everything is great. They have activities for all ages. Food, drinks, service and hotel facilities are great!!! Strongly recommend this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
Ryan0000
Business
Detroit, MI
Nov 3, 2014

Beautiful

Went there on our honeymoon not really knowing what to expect. It blew our mind walking in and seeing all of the amenities you are surrounded by. The beautiful beach along with the MANY pools with bars all around was quite a treat. All of the staff was very friendly and accommodating. My only complaint would be the hotel credits as they really weren't all that they should of been cracked up to be. We ended up spending a hefty chuck of change for having 1800 in hotel credits (out of pocket 360). However, this was explained to us very clearly when we arrived and we new what to expect. But, be aware you won't get as much as you think as prices are extremely inflated. I would stay away from snorkeling with the sharks if you get any kind of sea sick as the ride is not very comfortable. When you do the massage make sure to go an hour early or allot for an hour after the massage to enjoy the spas amentities as they are AMAZING. Overall it was a wonderful trip and I do plan on going back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: In Hotel

Make sure to go to Zen ATLEAST once. The sushi is amazing and the habachi grill is very fun.

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
April & kyle Honeymooners
Business
West Orange NJ
Oct 27, 2014

Fantastic Vacation

The staff was great, the food was excellent, and the resort was spotless, had a great experience, could ask for a better time

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

try all the resort resturants

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

5
5.01.0
Djjohnson
Business
Binghamton, NY, USA
Oct 19, 2014

Fun and Friendly Vacation

Really nice place, great staff. Using the hotel credits for activities was a little confusing at first, but made the proces you actually pay reasonable. Without the credits, they do seem a bit pricey. We did the moon rocker(ATV's), horseback riding, snorkeling and chill-out catamaran. Would have liked to hit the golf course, just not enough time. Not enough regular, good old rock & roll. The only complaint, would be the time share sales people constantly approaching you. From the time you leave the check in desk and every time you walk through the main lobby.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Not Applicable

When doing extra excursions, someone will be taking pictures/video. Don't be afraid to negotiate. They usually start at $40-$50. We were able to get the price down to $25.

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

3
5.01.0
All Inclusive Lovers
Business
New York, NY
Oct 18, 2014

Good Short-term Getaway

Selected resort due to former Palace affiliation & related perks: warm welcome/staff attention, jacuzzi in rm., free Wi-Fi, 24-hr. rm. service, resort credits, & restaurant seating w/o reservations. Didn't meet expectations. Rushed welcome/check-in. Jacuzzi dirty w/ dead bugs (didn't use). Rm. Wi-Fi did not work. Rm. service selections extremely limited & required lengthy delivery time. Resort credit service fee high & qualifying items had inflated costs. Resort lay-out poor w/ rms. away from beach/restaurants/main building - staff drove trolleys around, but often full, so not quick/easy to get around. Beach service poor. Rock Spa pool/facilities/massage & Eden Pool service wonderful. Hibachi & Mexican restaurants our fav. Room spacious. Comfy bed. Nice for a few days. Can't compare to the Mexican all-inclusive experience.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Time-saving tip: In Hotel

Avoid peak times for going to beach/pools in AM & to restaurants at meal time if you want to catch trolley service (families w/ kids fill up seats w/ belongings). Often no wait to get a table for meals if you eat a bit later than the families. Order room service in advance, if possible, b/c wait may be 45+ min.

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

4
5.01.0
RedAppleV
Business
Long Island, NY
Sep 29, 2014

Good Hotel for couples who like to drink and have a relaxing beach/pool vacation

We chose this hotel as I had a conference scheduled here. We booked an extra night the day before the conference began. The room was spacious and nice and was kept tidy by housecleaning and was also revisited for turndown service. The enclosed glass shower was nice with two separate showerheads in different locations of the glass shower, so two people could shower without sharing the showerhead. The pools were huge and well maintained and we enjoyed the variety. Beach was beautiful but surf was rough. Unfortunately, people did smoke on the beach and there were traveling salespersons who alwarys approached beachgoers trying to sell artwork, cigars, etc...The beach was pleasantly not crowded even on the weeked (compared to beached in Long Island) Liqour was included except for certain wines (although we are a nondrinking family). Tipping at restaurants and housecleaning was not expected (all inclusive) but other services such as bellboy carrying luggage was expected (by the look and pause in our bell boys face). The staff was pleasant and very accommodating. We called to let them know our minibar was not stocked and our alarm clock was nonfunctional and they fixed this immediately. We were travelling with 2 children (4y/o and 7 y/o) and there were almost no organized activities for them minus the kids club which seems like a glorified babysitting service ( unable to verify as did not drop kids off). My 4 y/o did enjoy the Little Big Club concert with Bob the Builder, Barney and Thomas that occurs on Thursdays though. There were no watersports included such as snorkeling, scuba, windsurfing. These were available with additional charge and the resort actually sends customers via bus to another beach as their beachfront is too rough. They do not even provide boogie boards or sand toys (i.e. bucket and shovel) for the kids. They must be purchased. Wi Fi was free but extremely slow. We live near NYC where we have great restaurants so the food to us was average to fair. Seafood was not fresh tasting and food was similar to cruise ship food (overproduced with less quality compared to a typical restaurant you would pay for). We cannot comment on the golf or casino as we did not visit them. Mini golf also was not included. We also did not attend evening shows (Lady Antebellum was playing the day we left) as all the concerts were at 9:30P, way past the kiddies bedtimes. Notably, the concerts are included in the all inclusive price. All in all, if you are looking for a lazy beach vacation with beautiful pool and nice room and all you can drink alcohol, this is the place for you. If you desire more from a beach vacation such as learning a new watersport or outdoor activity, be warned that none of this is included in the "all inclusive" Hard Rock. The Hard Rock appears to be overpriced for this family's needs as we did not utilize the unlimited alcohol, or nightlife and probably would have done better at one of the other all inclusive resorts that include more organized activities(i.e watersports, archery, etc...)

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Trip purpose:

Business

Review of Hard Rock Hotel and Casino Punta Cana - All Inclusive

Reviewer score

3
5.01.0
Disappointed PERIOD
Business
Denver, CO
Sep 1, 2014

Expected More, Paid More, got LESS!

The experience started out great. Most of the employees were on point. some of the best service I ever had came from Racquel Yosanda, Yimi and Hector! I got sick as a dog, high fever, chills, runs, and throw up and I didn't even drink the water! All restaurants were pretty good except the Italian one. For the resort to be all inclusive there were several areas that one could not go, or eat. There was also a bug and ant problem in our room and it took the staff over 3 hours to get it resolved. The Check out process was incredibly FRUSTRATING, especially if you used a discount travel company such as yours, make sure to give yourself plenty of time in this area. I will probably never stay at this hotel or use you to book travel as it was a headache.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
3
Trip purpose:

Business

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