Rate and special offer based on Check-in: Feb 12, 2016 Check-out: Feb 15, 2016

Riu Merengue All Inclusive

3 stars
View map of Bahia de Maimon, Puerto Plata,

Hotel Overview

Ratings and reviews for Riu Merengue All Inclusive

Overall score

3.7 / 5
5.01.0
12 out of 12
Amenities:
3.4
Cleanliness:
4.3
Hotel staff:
4.2
Comfort:
3.3
Location:
4.3
Value:
3.9

75% would recommend to a friend.

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Review of Riu Merengue All Inclusive

Reviewer score

1
5.01.0
Mikes Mom
Couples
Little Falls, NJ
May 8, 2009

Worst Trip EVER

My husband and I booked a 4 day, 3 night get away, to the ClubHotel Riu Merengue in Puerto Plata, Dominican Republic. Despite all the favorable reviews we found online, it was by far the worst vacation we have ever taken. It started when we were greeted by one of the front desk staff, who began with a ridiculous monologue consisting of one liners and bad jokes. He boasted about the superior level of service we could expect and then ended his speech by informing us that our room was not ready. He suggested we return in approximately twenty minutes, even though the front desk was filled with hundreds envelopes containing keys to clean and available rooms. Upon our return thirty minutes later, we were told the staff was busy with other guests and that we should come back in an hour. This was totally unacceptable and I refused to wait any longer. Each staff member I spoke to directed me to someone else. Finally, we found someone able to help us and learned that our room had been ready all along. Their website boasts of luxury, five star accommodations, which is why I was extremely disappointed when we were escorted to a tiny, dated guestroom. The bed was two doubles pushed together, there was not a blanket to be found and the toiletries were in paper packets. The mini bar contained a total of two beers and two sodas. In fact, it took an entire day, three phone calls and speaking to a manager before our request to fill the mini bar was addressed. Obtaining a reservation at one of the “a la carte” restaurants turned out to be impossible. Dinner reservations were taken between the hours of 7:00 and 10:00 am each day. Twice we arrived prior to 8:00 am, only to find out that all the reservations had been taken. I can not understand why a resort with 544 guestrooms, has forty dining tables and only two seatings per night. Basically, a very small percentage of the guests are able to enjoy a sit down meal, while the majority are left to a cafeteria style dinner of repetitive, mediocre food. The dining situation may have not been so bad, if the drinks had not been so watered down and served child size plastic cups. Perhaps worst of all was the discovery that our trip happened to coincide with a Dominican holiday. Not long after our arrival, hundreds of locals descended on the resort and literally took over everything. The sheer volume of people coupled with the rude and rowdy behavior made getting food or drinks into somewhat of a battle. The locals were catered to by the staff, leaving vacationers feeling like unwanted guests. We will never return to this hotel and will avoid all Riu properties in the future.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
2
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Couples

Dining tip: In Hotel

Make sure you arrive close to 7:00am to make a dinner reservation. They were always booked before 8:00am.

Review of Riu Merengue All Inclusive

Reviewer score

5
5.01.0
Anonymous
Couples
USA
Jul 6, 2007

Great Stay

The RIU chain was great, the staff was so helpful, the surroundings were beautiful and the food was fantasic. The only complant we had was the location it seemed every activity we planned ie paradise island and the catomarand tour required an extremley long bus ride, (1 to 2 hours) although I had friends staying in Punta Cana that had similar problems. The ATVS were a great time and its only a ten minute walk to the location. I hope this helps...enjoy

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Couples

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