Barcelo Puerto Plata - All Inclusive

Great they were attentive and friendly showed great hospitality.. their food was OK.. could have been better. drinks were very good atleast for house named bottles they used. Other reviews complained about it being water down not one drink i had was water down if anything very strong. overall great stay good clubs and music and great atmosphere will travel again. Beautiful Hotel if i had the oppurtunity to stay longer i would have.

I had a great stay, thanks to the entire Premium staff. The ladies at the premium concierge were amazing. Didn't care for the entertainment staff. [*] The locals from Santiago take over this resort on the weekends. They are rude and pushy, especially in the buffet diningroom and the show area. Each person would save even 10 seats for family members. I am not opposed to Barcelo allowing locals, however, if they would like repeat clientele from other countries, then they should limit their room blocks to a smaller amount to locals on the weekends. In the long run, this is hurting their business. Barcelo, look at all the complaints that other people have on the locals at your property. Property has a lot of amenities for a relaxing, fun vacation

The checkin took 1 hour (too long with a disabled person).There were no toothpaste or shampoo and the toilet flowed over. The cafeteria mangager would NOT ALLOWED ME TO TAKE FOOD FOR MY DISABLED BROTHER IN THE ROOM and the nice restaurant was on the 2nd floor. Not good for disable people since they were not elevators. I had to dress him everday and take him to the cafeteria which was a task. It was my worst stay at a hotel. They were very little ramps for a wheel chair but the staff was helpful. The housekeeping was prompt when I called to get the bathroom cleaned up after it overflowed. The staff needs to improve on having the room ready. They forgot to clean my room one day even though I left the sign to clean it. I would like to get a refund on my hotel stay. The flight was fine with Jetblue assisting all the way to DR.I was very disappointed and so is my brother. I would not recomend this hotel to anyone!

I have been to the DR several times, and came back home very satisfied, it is a beautiful island but this hotel was not what I expected. I didn't pay much for the trip so I guess I shouldn't ask for much either. The hotel may be worth the cheap price, but know what to expect. With the exception of the buffet food and the Asian food the restaurants were not tasty at all. Everything is very disorganized and the staff is not too friendly. The entertainment was on almost all day up to 10 or 11 pm. I am young and like to have decent fun but this entertainment was super loud. I do think this is a place where kids can have fun because they were many kids everywhere. The rooms very outdated. Nobody knows anything about anything. The check-in and check-out was a mess. They have 1 to 2 people working at the front desk and the line is usually long. If you request anything, expect to wait. You must pay for the room save $15(which I recommend) and the internet is also expensive. The wireless connection is with a code. You need to have a pc of paper for everything even for the restaurants reservations. They really need to update their systems. Their night shows are suppose to be family shows but some of them are by no mean proper for kids. Their drinks are watery and they don't have natural juices unless you are in the upgrade side. On a positive note, my room was cleaned and the ladies cleaned it every day. The pools were also generally cleaned but since there were so many people in it, it got dirty fast. I went during the summer, so kids were out of school. I am not sure if that's the reason why there were so many people everywhere. In general, just being away from home was nice. The beach was also nice.

I had a great experience. The check in was fast. The food was great as well as the night shows. O loved it.

Some vendors attempt to rip you off when using dollars and converting from pesos. Bell boy service took 20 minutes to respond aka "Dominican time." On weekends, locals recieve a great price for vacationing and weekends are mobbed at the pool, poolside umbrellas, and buffets. Food is ok and gets old quickly.

All in all i really like the hotel. It was nice, clean, stuff was friendly. We really enjoy life shows. However outside the "club premium"a lot of workers of the hotel didnt speak English language. Whats more rekreaction atractions were sheduled so if we wanted to rent for example volleyball we had few problems because it wasnt that specific hour.

LONG WAITING FOR CHECK IN, THEY HAVE DIFFERENT PRICES FOR TOURIST FOR THEM IS CHEAPER AND I ASKED WHY? THAT IS NOT FAIR, IF THAT IS THE CASE MY HUSBAND IS FROM HERE AND THEY SAID HE IS FROM HERE BUT DOESNT LIVE HERE OK!. THEY LOOKED STRESS OUT. THE LIGHT COMES AND GOES.

good place

I had alot of fun