Barcelo Puerto Plata - All Inclusive

I enjoyed my six day stay at Barcelo. The food was delicious (especially the Mexican & Brazilian) and the staff were friendly, but it would have been easier if the staff had spoken more English. At times it was hard to communicate with some of them for simple requests. If you don't mind tons of children running around the resort then this is the place for you! It's super kid-friendly. Overall, Barcelo certainly doesn't have that four (4) star appeal but it was worth the money. I'd definitely recommend it to others.

My overall experience was good, with one exception. There was one (1) person at reception come check-in time (3pm). After ten minutes on the line, I finally asked to see the supervisor and then another person came to my assistance.

VERY UNHAPPY, FIRST I BOOKED FROM MIAMI , ONE PERSON AND WHEN I ARREIVED I WAS NOT ABLE TO GET THE VEHICLE I RENTED , BECAUSE THEY REQUIRED A CREDIT CARD WHICH I DIDN T HAVE [...], ALL I HAD WAS A DEBIT CARD AND THEY WOULD ACCEPT BUT I NEEDED TO LEAVE 300 HUNDRED USD FOR EACH DAY, SOMETHING I WAS NIT PREPARED TO OR COULD NT DO. THAT WOULD HAVE BEEN 900 USD, I ENDED TAKING A CAB TO THE HOTEL AND IT COST ME 100 USD, PLUS HAD TO TAXI MY FIANCEE AND KIDS FROM SANTIAGO TO THE HOTEL AND PAID ANOTHER 100 EACH WAY PLUS 100 FOR ME TO GET BACK TO THE AIRPORT UPON DEPARTAING. [...]

Best Trip Ever

I didnt like that I had to wait over 2 hours for a room because of their check in times. Every where else I've been I never waited. The reception desk was always rude and never helpfull. I would rather stick to the buffet the resturants were not good. Also we booked an excursian and they forgot to pick us up so we held up everyone! If I was to go back to D.R it would be to Punta Cana!!!

staff: excellent!! food: great!! pool: clean and fun!! activities: so much to do, too little time!! overall, my daughter and i had a wonderful time!!!

We went on our Honeymoon but the first couple of days was BAD.. Hardly NO Beach or Pool Towels we had to WAIT 2 DAYS for a pair we ask for a Queen size bed we got 2 TWIN size beds and when we asked to change they gave us the Run Around there's no Manager Onsite..The Customer Service is really BAD! But the Staff was Great....The Morning Buffet is Awesome the other Buffets like lunch and dinner were ok... You have to make a Reservation to eat in the Restaurants which my favorite will be the Brazilian and Mexican the Italian is OK...

Spent my friend's birthday over there, we got to the hotel at 2:30PM, a non smiling front desk personnel and told us we will be staying at so and so room but she cant give us the key yet cause check in is at 3PM. Once it was 3PM, almost everybody got up from the lobby and lined up to get their key. Anyway, once we got to the room things started looking better, although the safety deposit box has no lock and shower was not draining well. 6AM in the morning a security guard was banging on our door and when we opened it, "Oh, sorry"...wth! Oh, and btw, you have to make dinner reservations on their themed restaurants and you cant make it over the phone and only between 9-11 and 3-5, not a minute early, also only 2 nights...doesn't matter if you only staying 3 nights. The hotel was packed and there was no room in the beach nor the poolside :-/ it was not a very good vacation. They had nice shows every night, quite entertaining. They had discoteq every night, too. which was very loud and kind of corny but will do.

I came to Puerta Plata to get a look at the country and the people that lived in it. I also felt that having a hotel closer to the city and airport would reduce some of the exorbitant taxi fares I had heard about. I paid $190 a day for "ALL INCLUSIVE" it was anything but! I was only "allowed" to eat at one restaurant the others listed on the website were apparently for "special guests" other than me! From the initial check in; where they forgot to take my credit card then called me up a day later accusing me of trying to cheat them! To the lousy food at the glorified Old Country Buffet meets Dominican Republic restaurant to being virtually ignored by the wait staff every time I ate (apparently single people are non events to staff there!) None of the promised "inclusive" services were available to me or anyone else I could see. They had plenty of hotel people on the beach trying to get me to "enjoy the "beach activities" as long as I listened to the excruciating TIMESHARE sales pitch! OMG! I was turned away from the so called Italian and Oriental eating places though a quick inspection of what was being served there appeared very mediocre. There were upselling inside the hotel a "Premium Barcelo" package that more than one sucker was signing up for. Everyone I spoke with seem to be paying a different price and when I asked why they signed up for the extra charges they ignorantly stated "it was just another 15 to 45 dollars. Pathetic! Avoid this crank joint at all costs. I did much better at a resort outside of town by about an hour the Bahai Princippi where I paid $57 a day for the exact same amenities. Also the Playa Dorado/Barcelo charges for internet at a rate of $7.00 per 12 minutes and 25 dollars per 24 hours! This after paying $190 per day! Not even the Hilton in the US tries that nonsense.

I was just there from February 27 to March 2nd 2011! So you can forget anything older. Recreational activities? Such as what? They have a nice selection of board and parlor games OK? Nothing else mentioned here is available without extra charges! The restaurants are limited to one unless you are signing up for one of those horrid time share pitches. I was paying $190 dollars a day and could not find anything that didn't have ups, overs and extra charges attached to it. Food again one place I was allowed to eat was like an Old Country Buffet. The entertainment at night was horrible. The service at the bars was always slow. No matter who I spoke to and complained that doesn't $190 a day in the Dominican buy anything? I got nothing but poor English and evasive answers. Avoid this place at all costs the "good reviews" are almost all fake!