Le Nouvel Hotel and Spa

Hotel was perfectly fine. Not great but at the price I paid, it more than exceeded my expectations. Staff was friendly. Reasonably good exercise room. Convenient for what I needed to do. I would go back.

We received an upgrade to a room with a kitchenette .... The staff was nice. Breakfast was good..Wifi was terrible and moody -I had to buy a data plan for my phone so I can access Internet. The room was comfortable but had a moldy old smell to it. Won't be returning.

Courteous, professional staff (something in short supply in many places), comfortable room and the amenities were actually what they said they were, another thing not to be taken for granted elsewhere. My only complaint is minor; a small charge for local phone calls which I didn't expect.

We have stayed at LeNouvel Hotel many times, and I have to say that the location and price are excellent for us, and we appreciate the size of the rooms and the Queen sized beds. But this time everything felt a little old and in need of a good cleaning and refreshing. The bedding, in particular, was not fresh and clean. The hotel will continue to be our choice in Montreal, but we hope the bedding will be cleaned and refreshed the next time we go.

The hotel management was very helpful and immediately focused in answering our questions or making helpful suggestions. The subway and bus stops were very handy to the hotel and we were able to explore all the neighborhoods and their attractions easily during our 6 day stay. We found a gourmet delight in a French bistro 2 blocks from the hotel that was reasonable and you could purchase a favorite wine in a liquor store which they served without a corkage fee. We had 3 great dinners and still found more items on the menu we would like to try.

Stayed at this hotel weekend of Sep 21 with the wife and 2 kids. Booked a studio. Will never go back. Everything advertized about this hotel was a lie. From the min we got there, we had to load our own luggage into a cart, bring it to our room in another tower. We were told the hotel does not have bell boys. 4* hotel in the heart of Montreal does not provide that service. Internet only available in the lobby, exercise equipment either old or broken. Shower was dirty, bath tub had cracks. Worst part, kids slept on the sofa bed, they had the worst sleeping experience, they literally had marks on their backs from the mattress springs. I would not recommend this hotel for singles or couples especially with children unless you like to be downtown, pay more and get less.

It was a good location for the price. Staff was not very friendly. Room was clean and comfy bed.

They did not have our reservations but we got a nice room anyway at the price we prepaid after a wait. We could only stay one night and paid for two but were told we had to deal with that with you. We did not know how to do that so we lost that money. Maybe we will not do this again.

The hotel is fine. The location is fine. The rooms are worn. The rooms with kitchenettes are located in the condo tower. There is no wireless internet in the condo tower. The room is equipped with one internet cable which made it difficult since my companion and I each had a laptop and iPad, so we had to switch off who could get online. The room smelled like moth balls and was overall run down. The housekeeper took a pair of pjs that were left on the bed and it took a full 24 hours for the hotel to locate them, and by then we were back in the US.

The hotel is clean and the staff are friendly but they charge $ 15/day for parking ,when most of the hotels have free parking for their guests .