Embassy Suites Niagara Falls - Fallsview

Hidden parking costs $20-$30 as well as 14% in taxes per day should be included in a 4 star hotel or at least you should make one aware. Great view 5 star if you take the Falls view. if not just a 3 star room. Location was great and close to anything you desire. This is a 3 star hotel in a 4 star location.

i just love everything about this hotel

Fantastic views of the Falls. Great location. Highly recommend.

We stayed in a 2 room falls view suite. The room was awesome and the view was unbelievable. The staff was helpful and polite. The shows they suggested were great! The bath tub is huge and very comfortable. You can not leave without at least one trip on the Maid of the Mist boats located just outside of the hotel. WOW The hotel restaurant was so crowded that it was impossible to enjoy so we tried the TGI Friday in the lobby. The prices at TGI were inflated but I could have over looked the price if the food had been good. Try the Brazilian steak house across the street instead. The food there is top notch!

My wife, six year old son and I returned on July 11,2009 from a four day stay at the Embassy Suites Hotel. We were on the 33rd floor and had an unbelievable view of the falls. You simply can find no better location than this hotel. The suite was clean, well-appointed and more than sufficient for the three of us. Our son enjoyed the swimming pool each afternoon which was very nice. The problems at the hotel all stem from the same issue---the hotel is so large (over 500 suites) that it appears that when full there are just more people than it can handle. There are insufficient elevators for all of the guests making for long waits. There is insufficient parking available on the grounds which forced the hotel to secure a parking low about 1/2 mile away which makes for long waits when you try to get your car from the valet. ALL of the parking is valet so you have no choice but to wait unless you want to pay $30 a day for parking instead of $20. This extra $10 per day keeps your car on the hotel grounds which greatly reduces the wait time to retrieve your car. Finally, the breakfast buffet which is included in the price is absolute chaos when the majority of guests arrive for breakfast at about 9-9:30. The buffet ran out of knives, trays, etc. on a regular basis during our stay. I believe this hotel would be perfect if you don't go during prime time when the crowds are just more than it can handle. tj

Too many people scheduled in small accomodations for breakfast and afternoon reception. For what I paid for the room I would think there would be an adequate "Concierge" area with a view.

I had very unpleasant experience at this hotel. I came to Niagara Falls for 4th of July weekend with my family. I had booked 2 queen beds. When I arrived at the hotel, they told me that they don't have 2 queen beds available. Hotel staff was very rude with me. I asked them why they didn't reserve the room I had booked? They said it was a computer glitch. They offered me 2 choices: either take inferior room in Embassy suite or take a 2 queen bed room in a much inferior hotel. My US cell phone didn't have service in Canada. Without cell phone or internet, I felt helpless at the reception. I wanted to talk to Orbitz. I requested them to connect to Orbitz, which they refused. At half past midnight, I did not want to go to another hotel with my wife and 2 little kids (who were getting cranky). I felt both cheated and humiliated at the same time. I am writing this review as soon as I checked into the new hotel and got online. My vacation is ruined. I have been using Orbitz for it's reputation and the excellent service I have received in the past. Today, I was let down.

It was very nice. Wish we would of have more time. the hotel was in the perfect location.

My wife and I celebrated our 25th anniversary at the Embassy Suites-Fallsview on the weekend of June 5-7. The view from our non-smoking, king size bed, with a whirlpool tub was amazing, but it was not a straight on view of the falls. The photogragh of such a room choice that the hotel shows in their limited photo descriptions of its rooms is misleading. There are limited rooms with that view in this motel and it was not available for the price we paid. If you are planning on watching the fireworks that are on Friday and Sunday night, you had better check with the hotel to find out if your room has this view, or you will be disappointed when the fireworks start. At that time it will be too late to make it anywhere to catch the 5-7 minute show. We watched the reflection of the show off from the windows of the tower next door. This was our only disappointment that happened during our stay in the hotel. The staff, room service, and available ammenities were all great. You can dine in the hotel, or take a short walk for many other meal choices.

reserved the king bed, falls view suite, the room was not ready till 4:30 pm and we had to wait for 45 mins in the lobby. They offered another room with $30 extra, which we declined. Our room was on 10th floor, which is the lowest floor possible. we could see the falls from the room, but over the terrace of the restaurant, we expected a better view. took the tour package, they told us it would be $110/person, on the receit it showed $298 for 2 people. The lady told me, that is because there is additional tax and this price is in canadian dollors, I will be charged $260 USD. When I checked my credit card bill, I have been charged $298 USD. She gave me all the documents in an envelope, and I always thought that it also included my receit, when I came home and checked my envelope, there was no receit of the payment of the tour package. Ya, if I were a billionaire, did not care about the money, this was a great trip. I would suggest, do not buy the tour package, but get all the information about the places to visit and things to do. Everything is very near by, buy a $10 pass of the hotel shuttle OR similar pass of the govt. operated shuttle, which will take you from one place to another. The only good thing about this hotel is the location. The govt. operated shuttle starts just behind the hotel.