Rate based on Check-in: Jun 7, 2015 Check-out: Jun 10, 2015

Crowne Plaza NIAGARA FALLS-FALLSVIEW

4 stars
View map of 5685 Falls Avenue, Niagara Falls, ON L2E6W7

Hotel Overview

Reviewer score
3.6
out of 5
89 reviews
Overall Great Experience

What a wonderful overall experience! From the moment we pulled in there were check-in parking... See full review

  • Dragonf1y
  • Jun 30, 2014
A pleasant winter stay

Have walked past this hotel for 50 years and was never in the building till now. Perfect location,... See full review

  • CancerDoc
  • Dec 16, 2013
Venerable Fallsview hotel with many rooms offering views of the falls
The venerable Crowne Plaza NIAGARA FALLS-FALLSVIEW has been an area favorite for more than 80 years, with refined elegance that never fails to impress and indulge. Many of the guest rooms offer views of both the Horseshoe and American Falls, and an acclaimed restaurant is one of the region's best. Located across the street from the falls and offering indoor connections to Casino Niagara and Fallsview Indoor Waterpark, the hotel is truly first-class convenience.
Highlights
  • Direct indoor connections to Fallsview Indoor Waterpark and Casino Niagara
  • On-site Starbucks
  • Across the street from Niagara Falls
Rooms
The elegant guest rooms are available in a variety of formats and layouts, many with views of both the Horseshoe and American Falls. Room additions include the Deep Sleeper Bed, marble and tile bathrooms, free Wi-Fi, coffee making facilities, working desk, easy chair, cable TV, telephone with voicemail, CD player, iron and ironing board, and hair dryer.
Features
One of the most celebrated hotels in Fallsview, the Crowne Plaza NIAGARA FALLS-FALLSVIEW has been pampering guests for more than 80 years. Tasteful elegance complemented by a polished and professional staff indulge both business and leisure travelers, all attracted to the coveted, picture-perfect views afforded from the hotel.
 
Many guest rooms offer views of both the Horseshoe and American Falls. For those that don't, a visit to the hotel's acclaimed restaurant on the 10th floor more than compensates, with its floor-to-ceiling views of the falls (though for the best view, one need only walk outside -- the falls are located across the street).
 
A shopping concourse hosts a range of stores and boutiques, while an on-site Starbucks provides the perfect java boost throughout the day.
 
The hotel offers indoor connections to the three-acre Fallsview Indoor Waterpark and to Casino Niagara, appreciated convenience, especially during the frigid winters.
Transportation
  • Buffalo Niagara International Airport (26.2 mi/42.1 km)
  • Niagara Falls Amtrak Station (3.9 mi/6.2 km)
Attractions
  • Casino Niagara (connected to hotel)
  • Fallsview Indoor Waterpark (connected to hotel)
  • Maid of the Mist Boat Tour (1.4 mi/2.3 km)
  • Niagara Falls State Park (1.7 mi/2.7 km)
  • Cave of the Winds (2.4 mi/3.9 km)
Business
  • 12 function rooms
  • Opulent ballroom accommodates up to 850 guests
  • Full-service business center
Policies and Fees
  • Starting 01 May 2015, parking fee will increase to $25 CAD plus tax per day.
  • Starting 01 June 2015, resort fee will increase to $12.95 CAD plus tax per day. This includes Wi-Fi access for unlimited devices, unlimited local calls, two bottles of water per day, printing of boarding passes, two WEGO tickets (bus system to attractions in Niagara Falls and Niagara Parks), E-Family portrait at Hershey Chocolate World, a sampling for two at Niagara Brewing Company and unlimited long distance calls from the room to anywhere in USA or Canada.

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Amenities

  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Executive level
Ice machine
Activities
Indoor pool
Casino
Children's activities
Golf
Dining
Restaurant
Coffee maker in room
Room service
Services
Business center
Maid service
Concierge desk
ATM/Cash machine
In-Room Safe
Shops/Commercial services
Porters
FAX
Currency exchange
Overhead projector
White board
Parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Cordless phone
Phone with speaker
Hairdryer in room
Cribs available
In room movies
Temperature control
Ironing board
Bath tub

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Hotel Map

43.092 -79.0709
Nearby airports
John C. Munro Hamilton International Airport, (YHM), 50.00, MI, NW; Toronto Lester B. Pearson International Airport, (YYZ), 78.00, MI, W; Buffalo International Airport, (BUF), 27.00, MI, S;
Area description
Downtown, downtown

Nearby points of interest

  • Fallsview Indoor Waterpark: 0.1 mi
  • Bird Kingdom: 0.2 mi
  • Nightmares Fear Factory: 0.2 mi
  • Greg Frewin Theatre: 0.4 mi
  • Queen Victoria Park: 0.5 mi
  • Skylon Tower: 0.6 mi
  • Niagara Fallsview Casino: 0.8 mi
  • Niagara Glen Nature Areas: 2.8 mi
  • Great Wolf Lodge Water Park: 3 mi
  • Niagara Parks Botanical Gardens: 3.2 mi
  • Niagara SkyWheel: 106.5 mi

Dining

Rainbow Room by Massimo Capra
This elegant, falls view restaurant features breathtaking views of the Falls and a contemporary Italian menu created by celebrated chef Massimo Capra. The Rainbow Room by Massimo Capra offers delicious cuisine and signature dishes inspired by the rich, di
Subway
The leading choice for people seeking quick, nutritious meals that the whole family can enjoy serving delicious, made to order sandwiches.

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

Ratings and reviews for Crowne Plaza NIAGARA FALLS-FALLSVIEW

Overall score

3.6 / 5
5.01.0
89 out of 89
Amenities:
3.7
Cleanliness:
4
Hotel staff:
4.2
Comfort:
3.5
Location:
4.6
Value:
3.5

75% would recommend to a friend.

Sort by:
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Pelican
Business
Oshawa
May 5, 2015

Did not appreciate resort fee

It was an unnecessary cost to be charged a resort fee of $30 so that we could receive two bottles of water and a shuttle that we did not want or choose to use. It left me with a bitter feeling about our visit there.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
David G.
Business
N/A
Feb 19, 2015

Crowne Plaza Hotel Niagra Falls, ON. Canada

The date mentioned (2/15 - 2/16) was an extension to our stay beginning 2/12/15. The location of the hotel is fantastic. Everything you need is here. The rooms are quite small so we paid extra to upgrade. The rooms were tidy, but at a closer look could have stood more attention to the bathroom. Ewwwe! We were awakened to the fire alarm one night, which after running down 12 flights of stairs and in sub-zero temperatures, ended up being a false alarm. We experienced some of the coldest temperatures in history during our stay. The convenience of having everything close by is a bonus. We had to book an additional night due to weather and road closures. The rate charged was ridiculously high, no consideration for conditions! Also, the extra resort fees an ect. add up quickly, so be prepared for this at check out, parking, resort fees ect. All this considered, we did enjoy our time in Niagra Falls.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Angie And Chris Partridge
Business
Barrie ontario
Oct 14, 2014

Great location

We stayed here thanksgiving weekend with our 1 year old daughter. The first night we had a tiny room which was difficult with our small child. We asked the front desk the second day if we could move to a larger room and they happily switched us to a room with a living area so we would have more room for the crib. The staff was great and the hotel is in a perfect location. The only negative was the $40 charge for parking. We did have some really loud neighbours but that's to be expected in any hotel. Great spot. We would stay here again but perhaps child free next time!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Meteorained
Business
Washington, DC
Sep 2, 2014

Clean and functional

As anybody traveling to Niagara Falls knows, the hotel itself is certainly not the main attraction of the trip! The best draw for the Crowne Plaza is the fantastic location; the Canada side of the falls are just a few hundred feet away from the hotel lobby. The rooms in the hotel itself are quite small. The toilet handle was slightly broken (water dripped out), and the elevator briefly broke while we were on board... but otherwise; the hotel was clean and met our needs. While the price for the hotel was about an average value, the location made it well worthwhile.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: In Hotel

Highly recommend checking out the restaurant on the 10th floor overlooking the falls, the NY strip and lobster bruschetta were delicious, and the view at sunset was gorgeous.

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

3
5.01.0
Buckeye10
Business
Cleveland, OH
Aug 4, 2014

Okay, if you like tiny rooms with twin beds pushed together

Setting aside the price (Niagara on the weekend of a Canadian holiday and booked last minute isn't cheap), I was a little disappointed by the room. It was tiny, barely big enough to walk around the psuedo-queen bed that takes up most of the space. I say psuedo queen, because it's really not a queen, just two twin beds pushed together. The crevasse in the middle of the two mattresses doesn't make for an ideal night's sleep. Otherwise, the hotel was very nice, right in the heart of all of the tourist attractions near Clifton Hill, and the room was very clean. I just think you can do a little better for the money.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

3
5.01.0
JerryJet
Business
Niagara
Jul 22, 2014

Nice place.

It was ok. Lots of added fees, which ate the discount, such as Internet and parking. Outlets were hard to access in rooms. Perk is convenience. The location is awesome.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Taki Sushi. Ultra fresh fish. Reasonable for resort area.

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Valenswayla 99
Business
Connecticut
Jul 14, 2014

Great getaway

The rooms were a little small but very clean and comfortable. It was a little pricey at 200.00 dollars but that was the only problem. Beds were very clean and comfortable

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short walk from hotel

Good location to see all attractions

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

5
5.01.0
Dragonf1y
Business
New York
Jun 30, 2014

Overall Great Experience

What a wonderful overall experience! From the moment we pulled in there were check-in parking spaces which made it easy. The reception desk was so friendly and offered us an upgrade to a beautiful room with a Jacuzzi, king size bed, and an amazing view of the falls! We could watch the fireworks over the falls from the room, absolutely amazing! Free wifi, free bottled water daily, and easy check out! We were also provided a coupon for the starbucks in the lobby for declining housekeeping during our weekend stay. Would definitely stay at a Crowne Plaza again, especially this one should we visit Niagara Falls again! All of the attractions are within walking distance.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

2
5.01.0
Florida Snowbird
Business
Hamilton, Ontario
Apr 5, 2014

Mini Get-a-way

Asked for a handicap accessible room as my husband is in wheel chair and did not receive it. Supposedly was upgraded to a falls view room, but room was very small and did not accommodate a wheel chair. One of the elevators was out of commission and caused some delay in getting an elevator. Room was clean and staff were very friendly. We were supposed to receive a Globe and Mail each day and did not receive any. Internet was free with Resort Fee but had to sign in as if we were purchasing it. The starbuck's located at the hotel was worst one I have ever been in. Very slow and food items were very cold. We ate dinner in the restaurant on the 10th floor. Excellent meal and view. It was the highpoint of our time at the hotel. The parking ramp was also used by the casino. It did have some handicap spots but not close to the hotel entrance. There was parking close to the hotel however, it was used for casino valet parking. So, getting my husband in and out of the hotel was extremely difficult.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

The Rainbow Room restaurant was excellent. Would even dine even if not staying at the hotel.

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Jeffrey10
Business
Toronto, ON
Mar 24, 2014

great for families

great location friendly staff, casino on site, connected to water pool

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

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