Rate based on Check-in: Sep 2, 2014 Check-out: Sep 3, 2014

Crowne Plaza NIAGARA FALLS-FALLSVIEW

4 stars
5685 Falls Avenue, Niagara Falls, ON L2E6W7
Hotel Overview
Reviewer score
3.5
out of 5
82 reviews
Overall Great Experience

What a wonderful overall experience! From the moment we pulled in there were check-in parking... See full review

  • Dragonf1y
  • Jun 30, 2014
A pleasant winter stay

Have walked past this hotel for 50 years and was never in the building till now. Perfect location,... See full review

  • CancerDoc
  • Dec 16, 2013
Venerable Fallsview hotel with many rooms offering views of the falls
The venerable Crowne Plaza Hotel Niagara Falls – Fallsview has been an area favorite for more than 80 years, with refined elegance that never fails to impress and indulge. Many of the guest rooms offer views of both the Horseshoe and American Falls, and an acclaimed restaurant is one of the region's best. Located across the street from the falls and offering indoor connections to Casino Niagara and Fallsview Indoor Waterpark, the hotel is truly first-class convenience.
Highlights
  • Direct indoor connections to Fallsview Indoor Waterpark and Casino Niagara
  • On-site Starbucks
  • Across the street from Niagara Falls
Rooms
The elegant guest rooms are available in a variety of formats and layouts, many with views of both the Horseshoe and American Falls. Room additions include the Deep Sleeper Bed, marble and tile bathrooms, free Wi-Fi, coffee making facilities, working desk, easy chair, cable TV, telephone with voicemail, CD player, iron and ironing board, and hair dryer.
Features
One of the most celebrated hotels in Fallsview, the Crowne Plaza Hotel Niagara Falls – Fallsview has been pampering guests for more than 80 years. Tasteful elegance complemented by a polished and professional staff indulge both business and leisure travelers, all attracted to the coveted, picture-perfect views afforded from the hotel.
 
Many guest rooms offer views of both the Horseshoe and American Falls. For those that don't, a visit to the hotel's acclaimed restaurant on the 10th floor more than compensates, with its floor-to-ceiling views of the falls (though for the best view, one need only walk outside -- the falls are located across the street).
 
A shopping concourse hosts a range of stores and boutiques, while an on-site Starbucks provides the perfect java boost throughout the day.
 
The hotel offers indoor connections to the three-acre Fallsview Indoor Waterpark and to Casino Niagara, appreciated convenience, especially during the frigid winters.
Transportation
  • Buffalo Niagara International Airport (26.2 mi/42.1 km)
  • Niagara Falls Amtrak Station (3.9 mi/6.2 km)
Attractions
  • Casino Niagara (connected to hotel)
  • Fallsview Indoor Waterpark (connected to hotel)
  • Maid of the Mist Boat Tour (1.4 mi/2.3 km)
  • Niagara Falls State Park (1.7 mi/2.7 km)
  • Cave of the Winds (2.4 mi/3.9 km)
Business
  • 12 function rooms
  • Opulent ballroom accommodates up to 850 guests
  • Full-service business center

Amenities

  • Indoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Executive level
Ice machine
Activities
Indoor pool
Casino
Children's activities
Golf
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Room service
Services
Business center
Maid service
Concierge desk
ATM/Cash machine
In-Room Safe
Shops/Commercial services
Porters
FAX
Currency exchange
Overhead projector
White board
Parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Cordless phone
Phone with speaker
Free newspaper
Hairdryer in room
Cribs available
In room movies
Temperature control
Ironing board
Bath tub
Trouser press

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Reviewer score 4.1 out of 5
Reviewer score 4.1 out of 5

Hotel Map

43.092 -79.0709
Nearby airports
John C. Munro Hamilton International Airport, (YHM), 50.00, MI, NW; Toronto Lester B. Pearson International Airport, (YYZ), 78.00, MI; Buffalo International Airport, (BUF), 27.00, MI;
Area description
Downtown, downtown

Nearby points of interest

  • Fallsview Indoor Waterpark: 0.1 mi
  • Bird Kingdom: 0.2 mi
  • Nightmares Fear Factory: 0.2 mi
  • Greg Frewin Theatre: 0.4 mi
  • Queen Victoria Park: 0.5 mi
  • Skylon Tower: 0.6 mi
  • Niagara Fallsview Casino: 0.8 mi
  • Niagara Glen Nature Areas: 2.8 mi
  • Great Wolf Lodge Water Park: 3 mi
  • Niagara Parks Botanical Gardens: 3.2 mi
  • Niagara SkyWheel: 106.5 mi

Dining

Rainbow Room by Massimo Capra
This elegant, falls view restaurant features breathtaking views of the Falls and a contemporary Italian menu created by celebrated chef Massimo Capra. The Rainbow Room by Massimo Capra offers delicious cuisine and signature dishes inspired by the rich, di
Hard Rock Cafe Niagara Falls
This restaurant combines rock n' roll memorabilia with a famous Tex Mex menu with selection to please everyone. A connected merchandise shop has a selection of Hard Rock authentic brand merchandise, as well as Niagara Falls specific items. A seasonal pati
Rainforest Cafe Niagara Falls
The Rainforest Cafe serves family friendly menu of North American favorites with an exotic touch inspired by the rainforest. Adventure guides tour past a live volcano entrance, pond, and mushroom bar.Animatronic animals, fish tanks and a large live shark
Planet Hollywood
Planet Hollywood surrounds guests with movie memorabilia and features a wide ranging California inspired menu. A walkway of stars, cement hand prints, and movie vehicles lead up to the entrance of the massive dome roof building. Located directly beside th
Hard Rock Cafe
Directly connected to the Crowne Plaza Fallsview the Guitar Bar located inside the Hard Rock Cafe Restuarant has enough space for your entire group! Surround yourself with music videos and rock memorabilia as you enjoy a beverage at the bar.

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (82)

Ratings and reviews for Crowne Plaza NIAGARA FALLS-FALLSVIEW

Overall score

3.5 / 5
5.01.0
82 out of 82
Amenities:
3.7
Room cleanliness:
4
Hotel staff:
4.2
Room comfort:
3.5
Location:
4.6
Value:
3.5

76% would recommend to a friend.

Sort by:
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

3
5.01.0
Buckeye10
Cleveland, OH
Aug 4, 2014

Okay, if you like tiny rooms with twin beds pushed together

Setting aside the price (Niagara on the weekend of a Canadian holiday and booked last minute isn't cheap), I was a little disappointed by the room. It was tiny, barely big enough to walk around the psuedo-queen bed that takes up most of the space. I say psuedo queen, because it's really not a queen, just two twin beds pushed together. The crevasse in the middle of the two mattresses doesn't make for an ideal night's sleep. Otherwise, the hotel was very nice, right in the heart of all of the tourist attractions near Clifton Hill, and the room was very clean. I just think you can do a little better for the money.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
2
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

3
5.01.0
JerryJet
Niagara
Jul 22, 2014

Nice place.

It was ok. Lots of added fees, which ate the discount, such as Internet and parking. Outlets were hard to access in rooms. Perk is convenience. The location is awesome.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
3
Dining tip: Short walk from hotel

Taki Sushi. Ultra fresh fish. Reasonable for resort area.

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Valenswayla 99
Connecticut
Jul 14, 2014

Great getaway

The rooms were a little small but very clean and comfortable. It was a little pricey at 200.00 dollars but that was the only problem. Beds were very clean and comfortable

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Short walk from hotel

Good location to see all attractions

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

5
5.01.0
Dragonf1y
New York
Jun 30, 2014

Overall Great Experience

What a wonderful overall experience! From the moment we pulled in there were check-in parking spaces which made it easy. The reception desk was so friendly and offered us an upgrade to a beautiful room with a Jacuzzi, king size bed, and an amazing view of the falls! We could watch the fireworks over the falls from the room, absolutely amazing! Free wifi, free bottled water daily, and easy check out! We were also provided a coupon for the starbucks in the lobby for declining housekeeping during our weekend stay. Would definitely stay at a Crowne Plaza again, especially this one should we visit Niagara Falls again! All of the attractions are within walking distance.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

2
5.01.0
Florida Snowbird
Hamilton, Ontario
Apr 5, 2014

Mini Get-a-way

Asked for a handicap accessible room as my husband is in wheel chair and did not receive it. Supposedly was upgraded to a falls view room, but room was very small and did not accommodate a wheel chair. One of the elevators was out of commission and caused some delay in getting an elevator. Room was clean and staff were very friendly. We were supposed to receive a Globe and Mail each day and did not receive any. Internet was free with Resort Fee but had to sign in as if we were purchasing it. The starbuck's located at the hotel was worst one I have ever been in. Very slow and food items were very cold. We ate dinner in the restaurant on the 10th floor. Excellent meal and view. It was the highpoint of our time at the hotel. The parking ramp was also used by the casino. It did have some handicap spots but not close to the hotel entrance. There was parking close to the hotel however, it was used for casino valet parking. So, getting my husband in and out of the hotel was extremely difficult.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
2
Dining tip: In Hotel

The Rainbow Room restaurant was excellent. Would even dine even if not staying at the hotel.

Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Jeffrey10
Toronto, ON
Mar 24, 2014

great for families

great location friendly staff, casino on site, connected to water pool

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

5
5.01.0
CancerDoc
Springfield, MA
Dec 16, 2013

A pleasant winter stay

Have walked past this hotel for 50 years and was never in the building till now. Perfect location, and very accomodating staff. Winter occupancy was low, but without asking the room was quickly upgraded to a view of the falls with a king bed and the parking charge disappeared. You't think I looked like Richard Gere. Anyway, older classic hotel with a slightly small room but very comfortable and otherwise fully up-to-date. Loved the historical photos that grace the walls. Will be back.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Wilson Q.
New York
Jul 30, 2013

a bit expensive for what we got.

Parking s not part of the price. We ended up paying a fortune for 24 hours only $74 to be exact. A rip off!!!!!!!!. Hotel is beautiful. Staff perfect. Parking not!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

1
5.01.0
Yuckie
Philadelphia, Pa
Jun 23, 2013

not at Crown Plaza standards

At check in the Front Desk Attendant kept telling me my CC was declined which I know was impossible. She finally got it to go through. I got to my room and it smelled, I am guessing it was because the room was next to the swimming pool. The bed was hard as a rock. There wasn't a place in the hotel for me to relax and have a glass of wine. The Rainbow room on the 10th floor is only for dining. I travel often and have stayed in many Crown Plaza Hotels and this was the worst of my experiences. I am know disputing a 70.00 charge the Crown Plaza applied to my Master Card.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
3
Hotel staff:
2
Room comfort:
1
Location:
3
Value:
1
Review of Crowne Plaza NIAGARA FALLS-FALLSVIEW

Reviewer score

4
5.01.0
Traveling rocks
Akron, ohio
Jan 21, 2013

Nice place for the cost.

When we checked in, our room was oddly shaped as well as not close to.our friends room. The staff moved us right away and were extremely friendly about it.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
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