Crystal Lodge

Although we didn't know what to expect when we got here this hotel turned out to be the best of our trip. The location to the village was perfect. The view out of our room couldn't have been better and the staff was great. There is not negative thing to say about this hotel and if we ever get back to Whistler the Crystal Lodge would be my first choice.

We headed to Whistler to celebrate a graduation - family and friends converged at the Crystal Lodge - from the beginning our experience was superb - the staff were friendly, readily offered assistance, provided us with great advice regarding evening meals. Our rooms were very clean, well appointed - we booked the deluxe suite with two queen beds, a small kitchenette with microwave, fridge, sink, dishes, cutlery, etc. The location was central with easy access to the 'village stroll'. We would certianly recommend the lodge and plan to return.

Location was terrific and central to good food, skiing, clubs and entertainment sources. Everything was in walking distance should you choose to leave the car parked. The staff was extremely helpful and cheerful. Having stayed at many types of hotels I found the room average, however, very clean and well maintained. The room itself was a bit noisy as you could hear traffic in the hallways and the adjoining rooms on a consistent basis. This would be a good consideration for the price conscious traveler.

Great price, terrific hotel! The location can't be beat as Crystal lodge is located right by the gondola to the mountain, bars, restaurants, guest relations and the beginning of the village stroll. We stayed in room 166 which was at the very end of the hotel with a view of the parking lot. I'm not complaining though because it was nice and quiet and the room was perfect. We had a small kitchenette with a fridge, sink, microwave, coffee maker. It was so convenient! We also had a convertible couch though it was only two of us who fit just fine in the HUGE king bed. I'm thinking it must have been a California king as it was so big! The bathroom was nice and large, the water pressure in the shower was great and they also supplied nice shampoo/conditioner, etc. Robes and slippers are always much appreciated as well. The mini bar was terrific with nice wine priced at only $15 a bottle! I was SO tempted to drink it both nights but ended up falling asleep, tired from skiing. ;) The staff at Crystal Lodge are AMAZING. They have so many nice suggestions of places to go, they give discount coupons for the fresh tracks program and a complimentary ski valet (yay!). The hot tub outside was also perfect. Only con about the room and the entire stay is there were some loose tiles in our bathroom floor but that's it! Overall a terrific hotel and staff for a great value and great location. Will definitely stay again!

The hotel staff were fantastic in helping us with every detail of our trip (ski bookings, dinner reservations, etc), however this is because we would have to pay 75 cents per call to use our room phone for local calls, or use long distance charges on our cellphones! Location is fantastic, but the rooms are small and the walls are VERY thin (we could hear our neighbors conversations, among other things). Hotel is nice looking but the high cost is definitely because of location, not for hotel amenities. Fridge in the room is a big plus.

Very well located hotel for exploring Whistler. The rooms could certainly be bigger!

I have stayed at Crystal Lodge several times. We always get a deluxe king. While the room is a bit cramped, the compfy bed and pillows makes up for it. The walls are not thin, so you do not hear everything that is going on in the hall. If you have the window open @ night, it might be a different story. But that is Whistler on a weekend night, kids whooping it up. The staff is always very nice and very accommodating. We usually eat one meal at The Old Speghetti Factory. It is a good value in Whistler. This last time our server was Nicole. She was great and provided excellent service. In September 2010 we had reservations for the weekend at Crystal Lodge, the night before we were getting ready to leave I got a call that my Grandmother had become very ill and would not be with us much longer. We called Crystal to cancel expecting to pay for the weekend or at the least a cancellation fee, but the manager did not charge us a thing. There times a company can follow the policies and the consumer has to pay. And then there are times a company(manager) can look at the situation and be human. And with how they handled it I will always be a Crystal Lodger!

Great location, and the rooms were great for the price.

The staffs are very nice, they offer to help actively.

good get away