Wyndham Nassau Resort

The check in and check out agents were very blah and had attitudes. They forgot who paid them for the room.I must say the one and only agent who made my trip satisfying and enjoyable was the very distinctive and friendly voice of pbx agent [...]. He was so helpful and assistive. no problem or situation was too great. I wished he could have checked me in and out.

The only thing I can say was good about this hotel was the room and the view. That was it, the room was big and bed was nice, and we could see the ocean. But that is where it ended. The Staff, except for a select few, were rude beyond measure. If you tried to double check something, such as your check out time, they will just give you attitude back or say, "Were you not listening to me mon!" Which is exactly what I was told to the very word. They will charge you for everything that comes your way. Lets say you want to get something from the little so called mini-mart, they add 15% gratuity there! Why am I tipping the person I am simply buying a soda from? Around the pools, when there was supposed to be a Life Guard, for 5 days that we were there I never once saw a life guard at anytime of the day. Given we did go out, and had somethings to do, I never saw one while we were actually at the hotel, EVER! The maintenance on the buildings is so so. If its raining, which it did for us a few days. STAY IN YOUR ROOM! The hotel has soo many leaks, they try to put towels down to catch the water, not even buckets. And after a while you are walking in puddles through your hotel since the towels cant hold anymore. Now I could have seen past most of this, and believe me there were a lot of small things beyond this that were adding up. I know this seems like a rant, but I rarely leave a survey like this for anything. I am generally happy and can see past most things, but the one thing that really made me so angry and mad is when we needed some help. At 4 AM my wife was having some problems with her shoulder. Its a long story but I was simply trying to get her some tylenol or advil to help relieve the pain. So I called guest services, they told me to wait till 8 AM when the mini-mart opened. I walked down to the Front Desk in hopes their emergency kit would have something. But this put me over the top. Their so-called emergency kit, was a metal box from the 50's or 60's, and had a small bottle of Hydrogen Peroxide, a small bottle of Rubbing Alcohol, a few rubber gloves, and small small bottle of stuff that you would plunge a syringe into. I AM NOT LYING. I really wish I was lying about this, but I was so mad at this point that I am going to write this review on many sites. If you really care about safety for yourself, or your family, DO NOT STAY HERE! The simple fact they have no emergency kit, and I would doubt any kind of EMT training, has made me hate this place so much, that I will never stay at a Wyndham resort ever again! One last note, The Sheraton and the Wyndham have apparently merged around the Crystal Casino, and you can use all of the facilities at the Sheraton, but guess what? They are just as incompetent as those at the Wyndham. Avoid BOTH!

My room was nice, and a lot cleaner then I expected. Just be prepared to spend a considerable amount on food and drink. This is not an all-inclusive resort; so just be ready. Transportation into town is assessable and you also have a wide range of options, from taxi's to public transportation. All in all a relaxing stay.

We really enjoyed ourselves at the Wyndham. Yes, the hotel is a bit old but it was clean and the rooms were updated and really nice. The pool area is great and there is plenty of beach to enjoy. Not much night life at all but we were there to relax and we were able to do that with no problems. Food is expensive but it is expensive everywhere you go - just be prepared.

Right off the bat, we get there and our room isin't ready. We eventually get our room, and don't have wash towels, then every time we'd open a drawer, the door that hides the fridge fly's open. The balcony door is the heaviest door we have ever seen and it grinds metal to metal when you open it. You could hear ever time someone around you opened their door, the balcony doors were all like that. If you'd ask a question, the staff would just point instead of telling you, so you had to guess where you were going. So overall it wasn't the best hotel experience.

When my friends and I stayed at the hotel, GradWeek high school graduates also stayed there so there was a lot of noise, crazy kids running around, and drunk. But overall, we had a good time there. The room was nicer than we imagined. They gave us an upgrade to ocean view so that was pretty good. The food in the hotel was pretty pricey but there was a deli there where you can purchase fare price meals.

Great experience. Rooms very clean, restaurants reasonalby priced, good casino.

i went with my wife and we both agree that this was the best place for us to be, everything was good the location, the people, and the casino. the only thing is that the food is a bit pricey but its ok everything else makes up for it

There were jet ski's that were being rented out (by non hotel staff) that creates a LOT of excess noise. Hard to relax in a hammock or on a chair with that noise in the background. Also, the Sheraton next door seemed to have better/cleaner interior.

The jacuzzi was good, the view from the room was OK and the bar called 22 above was great due to the drinks and the friendly staff, However this hotel had the worst service ever; When we first came they brought our luggage and left it at the door 10 minutes after we already walked in our rooms making our luggage vulnerable to getting stolen, the sheets were not replaced or cleaned and i had to call room service a lot to bring essential items such as soap, rags and other necessary items. The staff were very unfriendly and we have even received a lot of irate looks. The food was very pricey and tasted horrible, we went to a buffet called Seaside and the price was outrageous, the service was awful and the food tasted terrible . We had a hard time with the beverage machines, the beverages did not match the pictures on the machine. They charged for internet. Gratuity is charged for everything even when you get items yourself. Turning the A/C off was a problem even when you turn the switch to off it still remain on so the room was always cold without our choice of how warm or cold we wanted the room. This hotel was one of the worst experiences that we had to endure.