Sandals Royal Bahamian Spa Resort & Offshore Island - Luxury All Inclusive

It was the perfect "Do NOTHING" vacation! We just relaxed, ate, drank, and enjoyed each other! Just what we needed!

The customer service at the Sandals Royal Bahamian was seriously lacking in our opinion. When a maid inadvertantly(?) removed my wife's brand new bathing suit from the shower rod and subsequently from our room, the concierge, the hotel Manager and the security people that all eventually became involved in the issue seemed to attribute no importance to the significance of the missing swimsuit to my wife. They eventually credited our bill for the $100 the swimsuit cost, but never apologized or seemed overly-concerned about the issue. One small event on our long-planned 10-year anniversary trip that unfortunately over-shadowed the few highlights of the trip. The food was good, but not anything special and none of the nicer restaurants ever seemed to be available when people went to make reservations to eat there. You can't make reservations before arriving, and we were there for 6 days, so it seemed odd that we were unable to avail ourselves of the nicer dining options. The Manor Oceanfront room we were given did not come close to the picture on the website that we booked. The room on Sandals website features a ceiling to floor patio door with a small balcony railing while our room had a standard window overlooking the beach and ocean. There were a lot of activities to participate in each day and entertainment in the evening was very nice as well. The roving photographers that would take your pictures and build a file assigned to your room was nice, but at $10 apiece for just the digital file of each shot without any prints seemed a little excessive [the prices of the prints went up from $10]. When we checked out at the concierge desk, we were asked how everything went. I replied that aside from a few hiccups, we had a fairly nice time, but the concierge didn't bother to explore any of our issues. We managed to have a nice 10-year anniversary, but would not return to Sandals.

The food and the place was wonderful. Very difficult to get dinnner reservations for the few restaurants that did take them. You cannot make them before arriving. Water sailing, snorkeling, private island, trips, wine tasting, other various pool activities, all included. Very fun! My only caveat was the kind of laissez faire attitude of the staff to somethings. Most services were exceptional; room cleaning, restocking the frig, bartending services, etc. But some services were lacking, we had a problem with our door lock, and inroom sensor. Spoke with several people whom assured us repeatedly they would address it and, .... well the rm sensor didn't really affect us (it automatically turns off the a/c when you leave)but, the lock kept us standing in the hall for a good while a couple of times. Annoying. The staff tended to be lax about scheduled events: start times could be anywhere from 15 minutes to an hour later, event times varied depending on where you looked or whom you spoke with. But, this may be just a function of the culture. We were on a beautiful vacation so who cares if the wine tasting is at 12:30pm rather than 11:30am. Finally, the service in the reserved restaurants, almost every sit down meal(non buffet) had a significant wait after your ordered. So unnecessary because every place had something delicious, so you can just go to the buffets. But other then those few things, terrific!, Really great.

The transport "truck" at the airport needs to be seen to be believed and they ask for tips in large posters (despite Sandals saying all tips are included). There was no greeting upon arriving at the hotel and the "manager' gave us a spurious form to sign which bore no relationship to me, had some fictional address and age and they were most unhelpful. The room was far from a "honeymoon" experience, basic at best. The bed was comfortable and we slept well. The cleaning staff were efficient. The waiting staff were so slow and unattentive that you were better off serving yourself. The food, apart from "Baccarat" was awful. When I tried to book one of the restaurants on Saturday at 9am (we stayed 4 ngts) I was told the earliest we could be accomodated was Monday evening! I asked what I was supposed to eat in the meantime, there was no response. This is a "tired" hotel and any other guests we spoke to agreed,everybody we spoke to had problems e.g showers not working: service was lousy etc. Don't go there, it's that simple.

This is a wonderful place for a relaxing and romantic vacation! The resort is beautiful, well maintained, and nicely organized. You can choose to do nothing but lay in the sun or you can participate in all of the activities they offer. We spent most of our time just relaxing on the beautiful beach or their private island, and enjoying the tasty food and drinks. The staff is kind and hard working. Renee even accommodated us early after our travel plans had changed; she made us feel welcome right away then helped us settle in to the Sandals experience. This was our first trip to a Sandals resort and we hope to vacation with them again soon!

I've been around the world and have never been this suprised by a resort. They have thought of everything and do everything to please you. Great employees from [...]that greeted us to [...], the playmaker who is multi-talented and [...], the operations Manager, who truly cares about his guests. Don' miss the piano bar or Cricketers Pub.All the food was very good to outstanding. I read about 50 reviews and don't know where the negative comments came from, and heard that from other guests. We had a great fun vacation. Thank You Sandals employees.

This was a leisure vacation for us. Have never stayed at a Sandals resort and was excited about the experience. We Had specifically requested a room with an ocean view and upon arrival when we did not receive one, when we questioned the hotel they told us they were fully booked and could not accomodate our request. The weather was not that great so a room with a view would have been nice since we spent the rainy and windy days inside. Food was great, staff was great. Had a few issues with getting our room cleaned and housekeeping not showing up at all or either first thing in the morning or late at night.....Compared to our trips we have taken this was nice but think it was more pricey than should be considering no view etc

Let me start off by saying that the staff at this resort were very kind and friendly. The resort was very clean with plenty of things to do. I am a very picky eater but there are so many different places you can eat at and the food was actually good. Overall this was an excellent trip and we look forward going to other sandal resorts.

Overall, this was a great location. The hotel was nice, the offshore island was amazing, and the restaurants were delicious. The pools were well-kept, and there were tons of activities to do while we were there. The only tiny complaint we would have is that, because there is no tipping allowed anywhere, some members of the service staff weren't putting in a lot of effort. For example, the waiters at the restaurants didn't always make it a priority to take your order or bring you drink refills, and the dive masters didn't care to help you very much. We liked that it was a "cashless resort" but some of the service reflected the lack of tip potential. But as a positive note on service, you couldn't walk past a hotel employee without hearing a cheerful "Good morning!" We would definitely stay here again.

evrything was perfect. The food,sea, staff, island. we enjoyed very much.