The Westin Resort & Casino, Aruba

Stayed at the Westin from 9/9/08 to 9/16/08. Was told by desk clerk that the jackhammer being used would only be heard for a couple of days This went on for 5 days.

Bartenders and waiters were great but hotel reps and managers were awful

Rooms were dirty, air conditioner was incredibly loud, concierge was not helpful, and the people at the front desk were incredibly rude. Further, we were on our honeymoon, which I told them at the time of the reservation, and the only room they had available for us had double beds in it. Their consolation - a $50 coupon to use at the restaurant for breakfast the next morning, which we only had to wait in line for 50 minutes before getting a table. I wouldn't stay at this hotel even if they offered me a trip for free. Do yourself a favor and stay at the Hyatt - 10x nicer. Despite being paid in full, we would have moved to the Hyatt during our stay if they had availability.

Beautiful lobby, but thats about it. Old rooms, dirty hallways, not the friendlist staff. Small beach and very difficult to rent a palapa for the day. No free palapas on the beach. Definitely would not stay at this hotel again.

I've stayed at many Westin's and have always been very satisfied This hotel has all the Westin amenities like the awesome bed and unwind amenities - but there was just something lacking. Service was average at best and the hotel staff was aloof and somewhat removed. That aside wouldn't merit this subpar review- but the hotel nickel and dimed the guests. A friend staying at the hotel put his daughter room service provided bottel in the mini fridge each night - - at check out was surprised to see a $5 curcharge per night for use of the mini fridge! For a higher end resort - - this was truly unacceptable.

Relaxed on the Beach and at the Pool, Dined out at a different restaurant every night. Yes,there was something missing, there was no waitress service around the Pool, and the Bartenders at the pool bar itself were horrible.After 20 minutes of waiting for a drink,at an empty bar, you had to beg them for a drink. The room didn't live up to the expectations of other Westins we have stayed at.

My husband and I went for our wedding anniversary and an event at a close by resort. Check in was quick and easy. Once to our room I opened the amenity fridge and the previous guests were nice enough to leave their leftover food in the fridge, which stunk up our whole room. When I called to have someone take care of this problem the lady I spoke with was not helpful and somewhat rude. They came and removed the food, but the smell stayed with us for our entire vacation. The room itself was nothing special but the bed was comfortable. In the bathroom, the bathtub was peeling. Taking a bath would not have been an option and it did not give me a felling that it was clean. The restaurants at the hotel were great. However room service food was not very good and they were at the time we were there not offering any late night options. Our room overlooked the pool area and there was always something going on at the pool that was loud in our room. We were woken up several times by bingo numbers being called out or morning aqua aerobics and one night there was a private event with a horrible band that went on until 11 pm. I loved Aruba and the beaches were amazing, but I would not stay here again.

I attended my cousin's wedding. A clean room without the dust and dirt. The hotel restaurant's were quite expensive also. The beaches are very beautiful with white sand and blue seas.

My fiance and I traved from 12-26-09 through New Years. Although we LOVE Aruba, we were very disappointed with the westin. Yes, the bed was very comfortable, but the sheets were stained and the room we paid for was supposed to be on or above the tenth floor (we ended up on the 9th). The beach was very crowded and you had to pay upwards of $50.00 per day just to reserve a shady spot under a small "hut". The service was just average. We often had to wait for lounge chairs and towels. The hotel did not appear "newly renovated" as described. Not as nice as other Westins. Besides the hotel, we had a wonderful trip! We suggest the Sunset Pirate Sail and the ABC jeep tour. New Years in Aruba was amazing, with spectacular fireworks!

We reserved and paid for a premium oceanview room with a king bed. When we checked in, the desk clerk insisted that we had a partial oceanview room. I showed our receipt for the premium room and had to find a way for her to get a copy before she decided to offer a better room but could only get 2 double beds. We were given on room on the 10th floor (guestrooms are on floors 5-18) with a view of the ocean over the parking lot, construction debris, and neighboring hotel. The balconies are very small - room for 2 small chairs and 1 sq. ft. table which had to be moved to get onto the balocony. One open air public area for dining or drinks. Others are in enclosed lobby areas. Location is ok. Housekeeping staff, bellmen, and serving staff were all great.