The Westin Resort & Casino, Aruba

The staff couldn't be more helpful. Any request we made was attended to immediately. The food at every restaurant was fantastic. I would definitely go there again.

The location,beach and food and service were great. The all inclusive plan had some restrictions about 2 pages of them they gave us when we checked in. The room was dissappointing for a Westin hotel, it was small and the bathroom left a lot to be deired.

we found the entire trip enjoyable and everything we expected. Staff was exceptionally helpful and friendly. [...]

Overall, we had a good stay at the Westin. We were able to upgrade our room to a Westin Workout Room at check in. The bell staff was friendly and helpful. There were a few problems though. There was a power outage on the island during our stay and there was no communication from the hotel regarding when power would be restored. A simple sign placed in the lobby with an estimated time of power restoration would have been helpful. Once power was restored, we were without television service for an additional day. I requested that the hotel provide us with a dvd to watch in lieu of cable service. They replied that they had no dvd players on the premises. I informed the hotel staff that we did, in fact, have a dvd player in our room and they were very surprised and stated that they had no knowledge of any hotel rooms equipped with dvd players, nor did they have any dvd's on site. We also experienced rude service from the waiters in Baci restaurant on the hotel premises. The first night we had dinner at Baci, the waiter was very annoyed that we chose to be seated in the lobby area, rather than inside of the restaurant. On the second night, we requested to order from both the adult and child's menu, because we preferred to order hamburgers which were not available on the adult menu. The waiter refused our order, stating that if he allowed us to have burgers, all of the other patrons would also want to order burgers. He insisted that the only way we could have the hamburgers was to order them to go. We agreed to this concession and ordered salads to have on the premises and the burgers as a take out order. The waiter, however, prepared all of our food to go and escorted us from the restaurant.

We originally went to Aruba for a wedding at the Westin. The wedding was fabulous and we had a lot of fun! The staff at the Westin was very friendly. The only complaint I had was there was no TV in our room for almost 2 days. When I complained to the front desk about it, we were comped a free breakfast for 2 at their buffet. The hotel is located within walking distance of many other hotels, restaurants, shopping and casinos. We booked an excursion (NOT De Palm tours) through ABC tours. They picked us up at the hotel and even let some friends join our excursion at the last minute. If you plan on doing any excursions around the island, I would book with anyone other than De Palm. De Palm's staff at the Westin's concierge was VERY RUDE!!! Overall, we had a fantastic vacation and plan on returning to the island in the future.

The hotel isn't much to look at from the outside, but inside it was very modern and nice. The staff was very helpful from the early check-in and some troubles we had getting around the island. We got a $75 resort credit at check-in which no one really explained to us, so we ended up going the entire trip without spending it until the day we left. It would've been nice for more of a description of the credit when they gave it to us, but it turned out alright in the end. We ended up with a room by the elevator, which should be avoided if possible. There was a constant noise coming from the elevators.

The beach front is beautiful and easily accessible. The size of the pool was very accommodating to all guests. People were very helpful organizing tours and making restaurant reservations. We ate at Bacci...great service and delicious food. Absolutely no complaints!!!!!! Room size was excellent for three travelers.

friendly staff, quick service, clean room, excellent location.

Relaxed on beach, ate out at many different restaurants both within walking distance and by bus/taxi in to Oranjestad. To mention a few great ones: Amazonia (awesome but pricey!) Aqua Grill, Le Petite Cafe (dinner) Smokey Joe's and El Gaucho's which was worth finding and getting to by Bus/ walking...then a taxi back after the meal. Most Memorable moments were the beach/swimming, meeting new people, the nightly dining and every morning greeting the cockatoos and parrots as well as a Toucan! They are cared for well and are very entertaining!

The hotel and the location are great in almost every aspect. The tooms could use dehumidifiers, the beach is smaller than some of the surrounding hotels and the elevators can be slow at times, but the amenities are outstanding and the prices are generally pretty good