Only a few hotel rooms are currently available at this rate. Availability can change at any time and may affect the prices.

Playa del Carmen, MX   

Valentin Imperial Maya- Adults Only All Inclusive

User score 4.5 out of 5 See all reviews
Carretera Chetumal Puerto Juarez,Playa del Carmen, Mexico 77710
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from 266 USD
/ night*

Terms and conditions

*rate found for check-in Nov 24, check-out Nov 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Valentin Imperial Maya is an adults only all inclusive resort (+18), with more than half a mile white sand beach, located in Playa del Secreto (The Secret Beach) in the Riviera Maya. The property is designed in the style of a typical Mexican hacienda, with touches of a rich colonial decor, set amid tropical vegetation. It features a total of 524 Junior Suites & 16 One Bedroom Suites with spectacular views of the Caribbean, Lagoon or Pool. All Junior suites categories are distributed in two and three story villas and are equipped with a Jacuzzi or hydro massage bathtub. Some rooms are equipped with facilities for handicapped guests. This hotel offers Banquet facilities, Bar, Beauty Salon/Hairdresser, Business centre, Concierge, Conference facilities, Currency exchange, Doctor on call, Dry cleaning, Gift shop, Gym / Fitness facilities, Internet access - High-Speed, Internet access - Wireless, Laundry service, Lift / Elevator, Lobby, Night club, Non-smoking rooms, Reception, Restaurant, Room service - 24 hrs, Safe deposit box, Business center. HONEYMOON & ANNIVERSARY SPECIAL - FREE AMENITIES Min. 7 nights -Welcome letter -Fruit basket & Sparkling wine upon arrival -Honeymoon in room breakfast the first day after your arrival. -Honeymoon turn down service -10% discount on all Spa treatments -Romantic dinner - with previous reservation Min. 3 nights -Flowers -Sparkling wine upon arrival To obtain the above mentioned amenities it will be necessary to mention honeymoon request at booking time, present upon arrival copy of the marriage certificate with a maximum of 90 days after the marriage.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Nov 24, check-out Nov 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(138 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Carretera Chetumal Puerto Juarez, Playa del Carmen, Mexico  77710  

 
 

Area served

Playa Del Carmen

Area airports

Cancun International Airport

Description

Resort is located 25 minutes from International Cancun Airport, 30 minutes frome Cancun and 20 minutes from Playa del Carmen.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Fish & Seafood

Serving seafood and lobster in a restaurant with Caribbean Sea views.

Il Olivo

Serving pasta and other Italian specialties.

Ginger

Menu includes Japanese dishes. Dinner only.

Lobster House

A variety of lobster-based dishes is accompanied by tropical drinks.

La Hacienda

Serving Mexican food for dinner each evening.

Don Miguel Main Lobby Bar

Elegant bar serving national and international liquors.

Le Marchè Buffet Restaurant

nternational cuisine served amongst tropical gardens and ponds. Continental and buffet breakfast; lunch. Located in the main Restaurants and Bars Building.

L'Alsace

Gourmet restaurant with wine-pairing menu. Open for dinner each evening. Air-conditioned. Located in the Specialties Restaurant Area.

Beach Restaurant

Steakhouse, with seafood and lobster pot options. Oceanfront restaurant with a Caribbean ambience in a thatched-roof palapa-style building. Open-air and terrace dining available. Breakfast, lunch, and dinner served.

Please enter check-in and check-out dates to the right to select a room

Silver Jr Suite

This room offers one king size bed along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Golden Jr Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Golden Jr Swim up suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Deluxe Jr Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Jacuzzi Honeymoon Junior Suite with Private Balcony

This room offers one king size bed along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

One Bedroom Diamond Suite

This room offers one king size bed or two double beds along with Air conditioning, Alarm clock, Balcony / Terrace, Bathrobe, Bathroom amenities, Cable / Satellite TV, CD player, Ceiling fan, Clothes dryer, Color TV, Disabled facilities, DVD player, Hairdryer, Internet access, Iron / Ironing board, Jacuzzi / Whirlpool / Spa bath, Mini bar, Non-smoking rooms, Pay-per-view movies, Radio, Safe in room, Stove / Oven, Telephone, Valet service, Video player, Voicemail, Washing machine.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Nov 24, check-out Nov 25

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(138 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Awesome!!!

Love to Travel Also!! Nov 16, 2009

Would recommend to a friend!

Our stay at the Valentin was over the top. Beautiful, relaxing, top notch service, outstanding food, fantastic room, huge ... pool, great beach. I can't imagine anything better. I would highly recommend this resort.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Great week at Valentin

soontobemrsk Nov 16, 2009

Would recommend to a friend!

We really enjoyed our week at the VIM. When we were there, the other guests were mostly honeymooners or older couples, almost ... no single people. It has potential to be a party with the right people, but was not really while we were there. At night most people just gather in the plaza to drink and listen to music or walk around the grounds. It's dark at night, so bring a flashlight. We saw Sunday and Monday night football games in the sports bar. Bring a floatation device if you know you'll want one(they get claimed early) and if you want a good lounge chair at the pool get up early (like 5:30-6am) and throw your towel and a book on some. Then go back to bed. Otherwise you probably won't have a place to sit around the pool.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Fantastic Vacation

sdbigmac Nov 12, 2009

Would recommend to a friend!

Beautiful resort, incredible service, great beach. Absolutely no complaints whatsoever. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Time savers hint

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.


Expand full review


See all 138 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Time savers hint

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.

--sdbigmac, Phoenix, AZ Nov 12, 2009

Recreation/Attractions hint

We booked a zipline and snorkeling trip through selvatica from our hotel lobby. it was amazing. the guides were very nice and friendly and it was one of the best days we had. Also check out the shows at the hotel, they were all well preformed and entertaining.

--shakezoola, kansas city Nov 9, 2009

Dining hint, In Hotel

Bring a stack of one dollar bills for tips for the hotel staff, as most of the servers do not carry cash and cannot make change. We brought a bundle of 100 ones and that lasted for the week.

--NYStateofMind, New York Nov 4, 2009

See all trip hints

Reviews from our customers

Overall score

4.5 out of 5

(138 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Awesome!!!

Love to Travel Also!! Nov 16, 2009

Would recommend to a friend!

Our stay at the Valentin was over the top. Beautiful, relaxing, top notch service, outstanding food, fantastic room, huge ... pool, great beach. I can't imagine anything better. I would highly recommend this resort.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Great week at Valentin

soontobemrsk Nov 16, 2009

Would recommend to a friend!

We really enjoyed our week at the VIM. When we were there, the other guests were mostly honeymooners or older couples, almost ... no single people. It has potential to be a party with the right people, but was not really while we were there. At night most people just gather in the plaza to drink and listen to music or walk around the grounds. It's dark at night, so bring a flashlight. We saw Sunday and Monday night football games in the sports bar. Bring a floatation device if you know you'll want one(they get claimed early) and if you want a good lounge chair at the pool get up early (like 5:30-6am) and throw your towel and a book on some. Then go back to bed. Otherwise you probably won't have a place to sit around the pool.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Fantastic Vacation

sdbigmac Nov 12, 2009

Would recommend to a friend!

Beautiful resort, incredible service, great beach. Absolutely no complaints whatsoever. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Time savers hint

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.


Expand full review

Score

4 out of 5

Fantastic value

Laraeden11 Nov 10, 2009

Would recommend to a friend!

Large resort with beautifully landscaped grounds. The rooms were elegant and clean. The food was wonderful. Best buffets. ... French restaurant (try the Chateuabriand, goat cheese salad, quiche, and apple tart) and Lobster Pot (try the tuna bites and Alaskan King Crab legs) were the best for food and service. But avoid the Lobster Pot and Steak house if it's raining cause they flood! The Mexican restaurant was alot of fun. The steakhouse was good but not great. The Japanese and Indonesian food was average at best. Didn't try the Italian but heard it was good. The beach and pool were gorgeous, get your chairs early cause people reserve them. And bring your own floats or get out early and tuck one under your chair. The drinks were weak and watered down. Ask for shots on the side if you like stronger drinks. The bar service was slow but the servers at the pool and beach move pretty quickly. They needed more rainy day activities. The food at Secrets Carpi is better as are the rooms but the resort is smaller and not as nicely landscaped. The Iberostar was a lot more fun but the food wasn't as good, but the drinks were much better. But the Valentin Imperial Maya was a great value. We would go back in a heartbeat.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
4
Hotel Staff:
3
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Valentin Imperial Maya

Mexican Nov 10, 2009

Would recommend to a friend!

The hotel was great...very large and thus very quiet. It suits well for couples looking for a relaxing getaway. Two bad ... notes: 1. Weather (do your homework well before booking) 2. Shuttle service "gray line" - late, not prepared, didn't even show up once...go with another service

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Honeymoon

shakezoola Nov 9, 2009

Would recommend to a friend!

Everything was great. There was always something going every night that was fun. The staff couldn't have been any ... friendlier. Room was very clean and exactly as shown in pictures.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions hint

We booked a zipline and snorkeling trip through selvatica from our hotel lobby. it was amazing. the guides were very nice and friendly and it was one of the best days we had. Also check out the shows at the hotel, they were all well preformed and entertaining.


Expand full review

Score

4 out of 5

valentin imperial maya

aruba lover Nov 8, 2009

Would recommend to a friend!

Gorgeous facilities, very tropical for REST and RELAXATION and not much else. Eating and drinking and spending time with your ... significant other. Little challenging if you get rain like we did for more than half the vaca. I think if it was sunny for the week we would have loved the place, not many options when it's down pouring.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
3
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

Valentin Imperial Maya - October 2009

NYStateofMind Nov 4, 2009

Would recommend to a friend!

The Valentin Imperial Maya was absolutely amazing! The hotel was beautiful and located within a short ride of both Cancun ... and Playa del Carmen. The staff was great - always willing to go out of their way to help a guest with any request. All of the restaraunts were spectacular - the breakfast and lunch buffets were great and the dinner restaraunts were all 5 star. The only negative aspect of the hotel is that there are over 500 rooms and the fitness room is too small to accomodate all of those guests - there are only 7 or 8 pieces of cardio equipment and 3 or 4 weight machines. Other than that, the hotel is outstanding - would highly recommend!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining hint, In Hotel

Bring a stack of one dollar bills for tips for the hotel staff, as most of the servers do not carry cash and cannot make change. We brought a bundle of 100 ones and that lasted for the week.


Expand full review

Score

4 out of 5

Wonderful hotel

JBH Nov 3, 2009

Would recommend to a friend!

Wonderful. Greeted with champagne. Concierge excellent help with transportation. Had to buy Off. Got bit by something and ... to see the onsite doctor who was too expensive for his 5 minutes of service. The medications were expensive also but were delivered to the hotel from the pharmacy within an hour. Couldn't take a bike for a ride without going on a bike tour that occurred twice a day. Couldn't take out a boat either on our own. Wonderful pools. Had issues getting towels at the pool mid to late afternoons. Not many floats for the number of people in the resort. Top self alcohol. Good evening entertainment.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Great Adult Vacation

Steve V Nov 2, 2009

Would recommend to a friend!

After twenty eight years of going too the riveria maya this hotel was the best in every way. Great for adults who want great ... service, no children. The staff at this hotel are the happiest people I have ever been with. The management is doing something right for this to take place. Will be going back as soon as possible. The bars are great with plenty of top shelf liquor, only one thing missing in the bars was lack of Baileys, dont understand this. One thing that could be better in rooms if they put felt on bottom of desk chair legs, makes terrible noise in rooms if on second floor.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Great location, value, great honeymoon!

Peaceworm Nov 1, 2009

Would recommend to a friend!

This was definately the best all inclusive we have stayed at. The service was excellent the food was great and the drinks ... were made with good quality liquors. There was plenty to do, the beds were really comfortable, The pool was huge and nice, the beach was awesome. I would highly reccomend this resort!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Great Adult Only Vacation Getaway

njmrn Oct 30, 2009

Would recommend to a friend!

Relaxing time with spouse, wonderful staff, very tranquil location. pool could be a bit rowdy in the afternoon but the beach ... was peaceful/arrive early to get a hut. 1st trip to mexico and we would return to this resort

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

great vacation

john Oct 27, 2009

Would recommend to a friend!

it is a great resort and the price was right all of the staff was great and the restaurants were first class. I like the ... idea that there were no reservations necessary for dinner.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Great Trip

Traveling Teacher Oct 26, 2009

Would recommend to a friend!

Valentine was amazing. It exceeded our expectations. Food, service, location, beach, drinks all amazing. No complaints ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

Best Vacation EVER

Mexico Kurt and Kathy Oct 26, 2009

Would recommend to a friend!

The hotel was amazing. Great room, food, entertainment, pool, beach and activities. Even better than all of this was the ... service. The staff was the most friendly and personable that I have ever done business with. They were always helpful and polite, and they knew enough english to get me through any question I threw at them. The hotel is at least a half hour ride from Cancun or Playa de Carmen, so be prepared to travel a bit to do your excursions. Other than a little bad weather (wind and rain) we had a perfect time.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples

Dining hint, Short Walk

There are at least 6 different restaurants at the hotel to choose from, so enjoy all that they have to offer


Expand full review

Score

5 out of 5

Valentin Imperial Maya

Missing Mexico Oct 24, 2009

Would recommend to a friend!

We throughly enjoyed our stay here. The staff is super friendly and go out of their way to make your stay wonderful. We loved ... all the choices for dinner, and drinks flow constantly. The pool is beautiful and we loved the beach, however, we do wish there were more beach huts, on the really nice days it is impossible to get one. We took a trip into Playa del Carmen, which was somewhat fun, it is nice if you need gifts but can be a little stressful because the vendors hassle you like crazy. All in all this is a wonderful resort and lives up to it's star rating. I would definitely recommend it.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Great hotel, very happy with choice...

Kent Oct 22, 2009

Would recommend to a friend!

We loved the here and the hotel wasnt under booked, the fact that it was busier is good because that means they dont run out ... of liquor like some of the surrounding hotels. Huge pool, awesome beach, rooms were cleaned daily and fridge was also restocked daily. Many restaurants...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Money savers hint

Outside the hotel a lot of things are cheaper in pesos...


Expand full review

Score

5 out of 5

GO HERE!

JnJ honeymoon Oct 21, 2009

Would recommend to a friend!

Just returned from our honeymoon. There were a lot of other honeymooners at this resort. Huge pool with afternoon ... activities. The morning and afternoon waterpolo games were fun. Swim-up bar was great. Weather was great except for one day. The food was amazing. Make sure and get a group together and get a reservation for the hibachi grill at the Japanese restaurant. Take bug spray because a couple restaurants are outside. The service was wonderful. We took lots of ones and tried to tip everyone a dollar or two, but it's not required. We used Cancun Transfers to and from the airport. This was the way to go. $82 round-trip. You can pay online ahead of time and you get a private SUV instead of a cramped van or bus. We would like to return to this resort in the future.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Exceptional place

Jsmall Oct 21, 2009

Would recommend to a friend!

There were 8 people in our group vacationing,not one person had anything negative to say about any of the food we had. The ... service was great, even the landscaping crew would greet you when walking by.I would definatly go back and tell all my friends!!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends


Expand full review

Score

5 out of 5

Sets the bar for all-inclusive!

Heiminator Oct 20, 2009

Would recommend to a friend!

First experience at an all-inclusive and it was a fantastic one. Staff was extremely helpful and friendly. Great selection ... of things to do. Nobody around to pressure you about timeshares. Food at all the restaraunts was really quite good, and the only complaint was that there were times with REALLY long waits (1hr+) to get a table (no reservations are accepted). This was pretty frustrating when you could see from the outside that almost half the tables inside would be empty. Other than that, we were without a need for the whole weekend as food, drinks, etc. are available whenever you want them. Definitely a great experience and would love to go back.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review


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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Sort hints by: most recent | distance from hotel

Time savers hint

USA Transfers was perfect, waiting for us at the airport, quick transfer in nice clean vehicle with great drivers.

--sdbigmac, Phoenix, AZ Nov 12, 2009

Recreation/Attractions hint

We booked a zipline and snorkeling trip through selvatica from our hotel lobby. it was amazing. the guides were very nice and friendly and it was one of the best days we had. Also check out the shows at the hotel, they were all well preformed and entertaining.

--shakezoola, kansas city Nov 9, 2009

Dining hint, In Hotel

Bring a stack of one dollar bills for tips for the hotel staff, as most of the servers do not carry cash and cannot make change. We brought a bundle of 100 ones and that lasted for the week.

--NYStateofMind, New York Nov 4, 2009

Dining hint, Short Walk

There are at least 6 different restaurants at the hotel to choose from, so enjoy all that they have to offer

--Mexico Kurt and Kathy, Keizer, OR Oct 26, 2009

Money savers hint

Outside the hotel a lot of things are cheaper in pesos...

--Kent, Milwaukee Oct 22, 2009

Dining hint, Short Walk

they are not strict about shoes/slacks -- if you refuse to where khakis/pants/dresses and want to wear jeans, you will not be asked to change.

--brad, pennsylvania Oct 19, 2009

Shopping hint, In Hotel

Go on5Ave shopping in Playa Del Carmen the Hotel has a day trip from 10:30 to 2:30 for $15 each. DONT PAY FOR $$$$ CAB!!! Awesome experience and cheaper souveniers.

--chi, Brooklyn, NY Oct 16, 2009

Dining hint

There are 7 restaurants on the premises. We loved the French (great French Onion Soup and Chateauxbriand) and the Japanese ones. House wine was always included with the meals.

--Janetelaine, Elkhart, IN Oct 11, 2009

Money savers hint

Get the transfers for the hotel. The hassle with cab drivers and different fares was very stressful

--Mr S,, Clearwater, Florida Oct 5, 2009

Dining hint, In Hotel

Make sure to try all of the dining options. This restaurant has fantastic food.

--Ellie, Texas Oct 1, 2009

Dining hint, Short Walk

Order an appetizer for each person, and a salad/soup. The portions are really small.

--Honeymoon Couple, Virginia Beach, VA Sep 23, 2009

Nightlife hint, In Hotel

More available activites

--JW, Allentown, PA Sep 22, 2009

Shopping hint, Short Drive

If you go in to Playa del Carmen to shop, take a cab and share with another couple. It's less expensive than going through the hotel. The driver will wait and you can come and go on your own time.

--Travelers for Romance, Michigan Sep 14, 2009

Dining hint, In Hotel

Try them all! The Japanese and the French were our favorites. The service at the Japanese was A-one!

--Happy Camper, Paris, AR Sep 13, 2009

Money savers hint

Avoid the guys in the white shirts at the airport if you can. We couldn't find any other cab drivers when we got off the plane, so we paid way too much for our initial cab ride to the hotel.

--Mexican Tourists, Kansas Sep 12, 2009

Time savers hint, In Hotel

To get a palapa by the beach, plan to wake early and be on the beach by 6:30am to "reserve" a spot by plunking down your books, towels, misc. items.

--MisatoTomato, Brooklyn, NY Sep 11, 2009

Money savers hint

Bring your own Mosquito repellent

--Sherry, Wexford, PA Sep 10, 2009

Nightlife hint, Short Walk

For most activities or shows they start kind of late. Be awake!

--cat lovers, Golden, CO Sep 9, 2009

Recreation/Attractions hint

Did Selvatica zipline and it was awesome!

--MC Mama, Georgia Sep 7, 2009

Recreation/Attractions hint, In Hotel

and out, you get a tour and you can experiance nature at its best.

--happy camper, bristow,Va Sep 1, 2009

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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Note: An infant who turns 2 before or during travel requires a child's fare.

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Last Updated: 11/24/2009