Only a few hotel rooms are currently available at this rate. Availability can change at any time and may affect the prices.

Riviera Maya, MX   

Secrets Maroma Beach Riviera Cancun - Adults Only All Inclusive

User score 4.5 out of 5 See all reviews
Carretera Federal Cancun-Tulum 307, Km. 51, Solidaridad,Riviera Maya, Mexico 77710
Book this hotel
from 257 USD
/ night*

Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This Unlimited-Luxury haven provides opulence to the most discerning traveler with a pure white sand beach and stunning ocean views stretching as far as the eye can see, yet is located only 20 miles south of Cancun's International Airport.

Each room is truly deluxe featuring inspiring views of the expansive gardens or crystal-clear Caribbean. Twelve smaller pools offer several suites private swim out access, while the pristine infinity pool provides breathtaking views stretching to the horizon. Finely-appointed suites offer four-poster canopy king size beds, private and furnished terraces with plunge tubs, full Italian marble bathrooms with jetted whirlpool baths, daily refreshed mini-bars and 24-hour room and concierge services.

Six gourmet à la carte restaurants plus a fine buffet intrigue the most discerning palate. Savor Pan-Asian cuisine at Himitsu, Mediterranean flavors at Portofino, authentic Mexican favorites at El Patio, and delectable French cuisine served at Bordeaux.

Snorkel, scuba, kayak or sail on one of the best beaches in the world. Perfect your golf swing at one of the famous courses located nearby or indulge in your choice from 30 restorative treatments at the world-class Secrets Spa by Pevonia. And when the sun sets, live evening shows and specialty themed events will entertain and amuse you. Relax with a cocktail in hand at La Habana Cigar & Rum bar, or enjoy the sounds at Desires Music Lounge. All this and more await you at Secrets Maroma Beach Riviera Cancun.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(200 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Carretera Federal Cancun-Tulum 307, Km. 51, Solidaridad, Riviera Maya, Mexico  77710  

 
 

Area served

Cancun.

Area airports

Cancun International Airport.

Description

10 minute drive to the city of Playa del Carmen including the Fifth Avenue passenger zone which is a shopper's paradise with an endless selection of art, jewelry, Mexican crafts, souvenirs, as well as designer clothing. At night, there is a relaxed but fun atmosphere with bars, restaurants and nightlife for every taste. The Mayan ruins at Tulum are 30 minute drive and the ruins of Chichen Itza named one of the new wonders of the world is a must see. The natural parks, Xcaret and Xel-ha, are two of the Rivera Maya's most popular attractions offering snorkeling, underground rivers, swimming with dolphins, and a variety of entertainment for every age group.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Himitsu

Specializing in a fusion of Pan-Asian and Oriental a la carte specialties.

Seaside Grill

Located in the pool area with a stunning ocean view, serving a la carte grill specialties.

Manatees Bar

Swim-up Pool bar

Wolrd Cafe

Continental cuisine served buffet style with a variety of international-specialty items and classics

Portofino

Enjoy delectable Italian a la carte cuisine.

Bordeaux

French a la carte dining.

Barracuda

Beach Bar

Desires

Contemporary music lounge and sports bar, flat screen TV, dance floor and DJ

El Patio

Savor Mexican a la carte cuisine in a traditional authentic ambiance.

La Habana

Piano Lounge and Cigar bar

Oceana

Situated directly under a "palapa" with a beautiful ocean view, serving a la carte seafood specialties in a romantic and seaside setting.

Revive Bar

Spa Bar with natural juices

Meeting facilities

Secrets Maroma Beach has over 8,000 sq.ft of dedicated meeting and function space. The meeting area offers freestanding flexible space as it divides into four sections. Aditionally, Secrets Maroma Beach offers storage for service and set-up equipment, a breakout and foyer area, a private boardroom and three individual meeting rooms.

Please enter check-in and check-out dates to the right to select a room

Junior Suite Tropical View

Tropical View with 624 sq. ft(fountains, gardens or tropical forest) Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, private furnished terrace or balcony. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Honeymoon Suite Preferred Club

1249 Sq ft., Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker. Living room including sofa bed, dining room including dining table for 4, microwave oven, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Junior Suite Partial Ocean View

Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, private furnished terrace or balcony. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Junior Suite Swim Out Preferred Club

Ocean View. Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, and a private furnished terrace with direct access to the pool that flows to each private patio. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Junior Suite Ocean View Preferred Club

Ocean view. Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, furnished terrace with private soaking tub. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Junior Suite Swim Out

Garden or Pool View. Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, and a private furnished terrace with direct access to the pool that flows to each private patio. Superior amenities including bathrobes & slippers, 27" flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Junior Suite Ocean View

Ocean View Suites consist of four-poster king or two queen beds, his-and-her armoire, desk, sofa, full bathroom with Jacuzzi for two, separate shower, water closet and double vanities, private furnished terrace or balcony. Superior amenities including bathrobes & slippers, 27"flat screen satellite television, air –conditioning with in-room climate control, ceiling fan, CD/DVD player, direct dial telephone, high speed internet data port, alarm clock with iPod docking station, electronic in-room safe, iron & ironing board, hair dryer, coffee/tea maker, mini-bar refreshed with beer, soft drinks, and water, secret box for private room service.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 22, check-out Dec 24

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.5 out of 5

(200 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Wonderful experience

tjmickey Nov 12, 2009

Would recommend to a friend!

Hotel and beach were both incredible. Staff was the best part. Could not do enough for you. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

Hurricane

traveler Nov 12, 2009

Would recommend to a friend!

We had hurricane IDA sitting on top of us for the 5days we were there. Maybe had 1 hour of sun. Would have been much more ... enjoyable if weather had not been an issue! The resort itself was great. We only found a few issues, small gym,lobby area was enclosed and not real tropical feel, entrance to resort is not impressive! The staff and service was excellent! Been to the area about 9 times and this was the only time got home and didn't feel like we had a vacation because of the weather issues.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Time savers hint

Taking a private transfer. This is the first time we used one and it was great. We didn't have to stop at other resorts and it was reasonably. We will use this option from now on.


Expand full review

Score

4 out of 5

Not too Bad

The Traveler Nov 12, 2009

Would recommend to a friend!

The hotel and location were great... Considering it rained everyday (but the day Hurricane Ida came through) the experience ... overall was good. I have been to numerous 4 and 5 star hotels and this one had great food which is hard to find. On the other hand the fitness center was smaller than like a holiday inn and lacked serious machines or anything, there weren't even lockers. The spa was even worse!! I mean I would rate it like a 2 star maybe 1. Here's the terrible low down. First It costs $55 to even enter the stupid place. Second every other spa I have been to, has male and female locker rooms with steams, showers, jacuzzis for each sex. Well not this one you have to bring your swim suit (which they don't tell you to bring and don't provide) because they are mixed sex. Third the overall quality of the spa area feels like your in a trashy cement zoo, no plants or decorations with a large cement wall around so you can't even see the trees and your outside in the pouring rain. Now for my massage, lets see first there are no private rooms they use tents in a large dark room with about 20 tents, so I had to listen to everyone else' s treatment along with my own. My massage was not so great either, I went in for deep tissue massage, lets just say I get a deeper better massage from my shower head at home. Other than the spa and the fitness center everything was pretty good. The food was great which I have never not had something to complain about when it comes to food. The service at the al a carte restaurants was good but the Buffet service was mediocre and it was hard to miss that the ceiling was falling down due to water damage. My experience was great and if your not into the spa thing this is the hotel for you. The Beach and Pool were awesome!! The rooms are comfortable and spacious.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review


See all 200 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Time savers hint

Taking a private transfer. This is the first time we used one and it was great. We didn't have to stop at other resorts and it was reasonably. We will use this option from now on.

--traveler, St. Louis, MO Nov 12, 2009

Dining hint, Short Walk

Seaside Grill is great!

--Hurricane Sarah, Concord NH Nov 10, 2009

Dining hint, In Hotel

Bring small bills. We did not and cashing large bills wasnt always easy

--newlywed, Lexington,Ky Oct 29, 2009

See all trip hints

Reviews from our customers

Overall score

4.5 out of 5

(200 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Wonderful experience

tjmickey Nov 12, 2009

Would recommend to a friend!

Hotel and beach were both incredible. Staff was the best part. Could not do enough for you. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

Hurricane

traveler Nov 12, 2009

Would recommend to a friend!

We had hurricane IDA sitting on top of us for the 5days we were there. Maybe had 1 hour of sun. Would have been much more ... enjoyable if weather had not been an issue! The resort itself was great. We only found a few issues, small gym,lobby area was enclosed and not real tropical feel, entrance to resort is not impressive! The staff and service was excellent! Been to the area about 9 times and this was the only time got home and didn't feel like we had a vacation because of the weather issues.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Time savers hint

Taking a private transfer. This is the first time we used one and it was great. We didn't have to stop at other resorts and it was reasonably. We will use this option from now on.


Expand full review

Score

4 out of 5

Not too Bad

The Traveler Nov 12, 2009

Would recommend to a friend!

The hotel and location were great... Considering it rained everyday (but the day Hurricane Ida came through) the experience ... overall was good. I have been to numerous 4 and 5 star hotels and this one had great food which is hard to find. On the other hand the fitness center was smaller than like a holiday inn and lacked serious machines or anything, there weren't even lockers. The spa was even worse!! I mean I would rate it like a 2 star maybe 1. Here's the terrible low down. First It costs $55 to even enter the stupid place. Second every other spa I have been to, has male and female locker rooms with steams, showers, jacuzzis for each sex. Well not this one you have to bring your swim suit (which they don't tell you to bring and don't provide) because they are mixed sex. Third the overall quality of the spa area feels like your in a trashy cement zoo, no plants or decorations with a large cement wall around so you can't even see the trees and your outside in the pouring rain. Now for my massage, lets see first there are no private rooms they use tents in a large dark room with about 20 tents, so I had to listen to everyone else' s treatment along with my own. My massage was not so great either, I went in for deep tissue massage, lets just say I get a deeper better massage from my shower head at home. Other than the spa and the fitness center everything was pretty good. The food was great which I have never not had something to complain about when it comes to food. The service at the al a carte restaurants was good but the Buffet service was mediocre and it was hard to miss that the ceiling was falling down due to water damage. My experience was great and if your not into the spa thing this is the hotel for you. The Beach and Pool were awesome!! The rooms are comfortable and spacious.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

Good except in the rain

Hurricane Sarah Nov 10, 2009

Would recommend to a friend!

Well Hurricane Ida came through, so during the entire stay it was raining. Rain water accumulates everywhere, so there where ... puddles in the bathrooms, the stairs, just everywhere. I even watched part of the ceiling in the restaurant fall due to the rain. I believe when the weather is nice though, which probably is most of the time, it is a great place to be.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
3
Maintenance:
3
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Single

Dining hint, Short Walk

Seaside Grill is great!


Expand full review

Score

4 out of 5

Secrets Maroma Beach

cmkasaras Nov 10, 2009

Would recommend to a friend!

We were in a group of 20 so this review is based on everyone's opinions, rooms were compared Preferred club vs non ... preferred: Hotel grounds are beautiful. Specialty restaurants are so-so: Mexican and French not good, Italian and Japanese good. Preferred Club not worth the extra money. Only differences: private check in (regular check in never had a wait), "upgraded" mini bar- we got a package of M&Ms and a Fanta orange soda (this was seriously the only difference). Alcohol in the mini bar included 2 coronas and 3 small 2 oz bottles of liquors. Private lounge: had snacks (yogurt, nuts) and bar- but never saw anyone there. The site says that PC guests get in first for dining and have a minimal wait if none- this was never followed as we did have to wait and did not seem to matter who you were. Room: very nice. Little privacy- toilet only has a partial door and there is no main door to close to the bathroom, so dont stay here if you are shy about going to the toilet. Jacuzzi tub nice. Outdoor soaking tub- took 1.5 hours to fill, not worth the wait. Room service: good and fast Wedding review: Very disorganized. Wedding coordinator awful. Got the wrong menu, then the wrong meals. Had to pay extra $500 for alcohol at the wedding....thought this was all-inclusive and everyone had paid for alcohol with their package? Violinist good. DJ good but only played for an hour. Mexican trio only played for half of cocktail hour then left. Officiant dressed in street clothes and difficult to understand what she was saying. Golf cart 30 mins late picking up bride. Salon- great with hair and makeup.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

5 out of 5

Fantastic Romantic Location

Anniversary Couple Nov 4, 2009

Would recommend to a friend!

Clean Romantic Rooms, Great attentive Staff. Would definetley go back ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

great place wit ha great price

baller Oct 29, 2009

Would recommend to a friend!

i had a very wonderfull and relaxing time. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Honeymooners

newlywed Oct 29, 2009

Would recommend to a friend!

My husband and I both have traveled many places and both of us agree that this was one of the best trips ever. Not because it ... was our honeymoon, which was nice, but because of how outstanding the hotel and staff were at Secrets Maroma. They went above and beyond to make sure any and all your needs are met.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining hint, In Hotel

Bring small bills. We did not and cashing large bills wasnt always easy


Expand full review

Score

4 out of 5

Great Value!

Daximus Oct 28, 2009

Would recommend to a friend!

The hotel was a great value --the best all inclusive resort on the Mayan Riviera Ive stayed at thus far. This is our third ... all inclusive stay there and by far the best. The hotel rooms were very clean and very up to date with flatscreens, ipod players, and refrigerators. We stayed in the swim in swim out room which was quite a comfort to have at your patio. The 24hr room service was great. The food was above average at all of the restaraunts and the beach was exquisite with plenty of palapas for all beachgoers. There waitstaff was very accomodating everywhere including the beach. Also, had the best massage I've ever had. Overall a great value [...]

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Very relaxing weekend!

Happy Anniversary Couple Oct 27, 2009

Would recommend to a friend!

The room was fantastic. Each building had its own concierge and he was very helpful and friendly. The grounds were not as ... well kept as other resorts I have visited (the flower beds were in desperate need of weeding and we had to have a dead bird removed from the flower bed outside our patio area). The dining options were very good and the spa is incredible! Great pool area! Will definitely visit again...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Great Stay

The Thrill Oct 27, 2009

Would recommend to a friend!

Excellent ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single

Dining hint, In Hotel

Get there early.


Expand full review

Score

5 out of 5

Trip hint

Our Honeymoon Trip

Sugar Oct 27, 2009

Would recommend to a friend!

We spent most of our time at the beach and the pool. We aldid take an excursion to swim with dolphins and snorkling which ... both were about an hour ride. We had a jacuzzi tub on our balcony which we thought was very cool. However, we found out that it was not heated and were not able to use it as we had wished to do. There seemed to be confusion on the tipping policy. The resort states that gratuity is inclusive but we noticed most people did tip and the workers accepted. This is not convenient due to having to carry cash and also unfair distribution of tips. With that said, everyone was repeatedly nice and helpful regardless of a tip. The resort should clarify their tipping policy. Overall our experience was better than any previous and will be hard to top in the future.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
3
Dining options:
5

Traveler type: Couples

Shopping hint, Short Drive

Not many shopping options due to secluded location. Also, save seats early at the pool in order to get a good spot. [...]


Expand full review

Score

5 out of 5

Trip hint

Perfect Honeymoon

Shan Honeymooner Oct 27, 2009

Would recommend to a friend!

This is a beautiful hotel with an even more beautiful beach. We just got back from our honeymoon and can't imagine it being ... any better. We stayed at Dreams Cancun (a sister resort to Secrets) previously which we thought was very nice... so we had high expectations for this one. Secrets went above and beyond what we had hoped for. Like most other hotels there are daily activities at the resort, they offer activities outside of the resort and it's also perfect if you just want to do nothing and relax. All of the food is good. Himitsu is amazing... make the reservation to sit at the hibachi grill. It's truly a first class resort with a staff thats strictly there to please the customer.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Dining hint, In Hotel

Himitsu


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Score

5 out of 5

Beautiful resort, amazing service

Nicole Oct 26, 2009

Would recommend to a friend!

This resort was outstanding. The staff were exceptionally friendly and attentive, rooms and facilities beautiful and very ... clean, the food was delicious. Enjoyed the activities on the resort, as well as easy access to take arrange outings away from the resort.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

mostly excellent

Spinnaker Mark Oct 26, 2009

Would recommend to a friend!

Overall the hotel was excellent. The grounds and beach are among the best I've seen. The food and restaurants were very ... good, although the service was slow at times and the food frequently not as hot as it should have been. The room was very clean and comfortable, but the bathroom was not very separate from the rest of the room and this lead to noise and privacy issues.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Trip hint

beautiful adult getaway

its a secret Oct 26, 2009

Would recommend to a friend!

This was our second trip to Secrets Maroma, it was very enjoyable, the only thing that could have made it better is if the ... hotel would provide transportation to the downtown playa district on a regular and /or scheduled basis, not that you'd ever have to leave the resort but just wanted to explore and see different areas of Mexico. That would make this resort even more of an idealic place to stay..(several of the other resorts, we have heard from different folks, do offer this service) Also, it is offered as an all inclusive resort(including gratuities) we found that gratuities were encouraged..this IS NOT all inclusive...at several other resorts we have stayed at, tipping was not allowed in any area, and was refused if offered.. the services offered were exceptional, as they should have been, but if you feel you have to tip EVERYONE who serves you this is a very draining experience...(why not pay everyone a little better and NOT ALLOW tipping, especially if it is written in the offer that these are included!!!!)

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining hint, In Hotel

The food here was first rate...even room service!!!


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Score

5 out of 5

Mexico at its best!

JAR Oct 26, 2009

Would recommend to a friend!

Food was fantastic, service first class and the activities were great. Upgraded to the swim out suitewhich was definitely the ... right move given how crowded the pool got.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

4 out of 5

Secrets Maroma - Great for Young Crowd

willowdell Oct 26, 2009

Would recommend to a friend!

This was an anniversary trip for us and we planned to be very lazy. The service was top notch, as was the food and the ... beach! The pool area was very loud and there was definitely a majority of 20-somethings at this resort. At night at the shows it was pretty rowdy at the bar. We upgraded to a swim-out room and it was georgeous, however the noise level of people walking down the pathway was quite loud. I'd highly recommend this resort to the 20-something crowd who are enjoying their honeymoon or want to party with a group of friends. We are not heavy drinkers or smokers and in our late 30's and felt slightly out of our element. The style of the resort is modern minimalist, so not the traditional mexican hacienda style. Lots of concrete, open spaces, big rocks and water features. We have stayed at more romantic/classier and quieter resorts.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
3
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

1st Year Wedding Anniversay

HSteel Oct 25, 2009

Would recommend to a friend!

I highly recommend booking your round trip airport transfer with Entertainment-plus b/c they were always on time and the ... price was great. I also recommend Mexicana airlines b/c the service was great, free alcohol and meals. The resort was absolutely faboulous! The beach was the best beach I have ever been to. No rocks or seaweed on the beach. The water was 78 degrees, very warm. Awesome food at the resort and the service was impeccable. The rooms are beautiful. I recommend the swim out suites. The resort is close to the ruins, reefs and the cenotes. I highly recommend going to Dos Ojos to snorkle in the cenotes. If you rent a car, be careful when getting gas b/c you will get ripped off. Apparently most gas stations accept debit cards, but we went to a gas station where the attendent told us they only take cash, which was a lie. Do not pay USD for gas, use your debit card or pesos. I highly recommend getting pesos b/c you will save soo much money. Playa del Carmen is very expensive, you are better off getting gifts at the resort or at a small shop near the ruins. Make sure to take bug spray b/c of mosquitos. Overall, we had a wonderful time!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review

Score

5 out of 5

BEST BET IN MEXICO

Mike Oct 24, 2009

Would recommend to a friend!

This was our first trip out of the States and we could not have picked a better place. The location is perfect, white sand ... beach, super clean and clear, quiet. While we were at a mostly secluded beach we were still within a short cab ride to Cancun if we wanted to cut loose. The hotel apperance, staff, food, service and extras were top notch, A+ all the way. From top to bottom this location and hotel were perfect. There is not even the slightest complaint or problem that I could even try to make up. You will be more than happy here. Best service, food, grounds and location. Not to mention an absolute steal for the price.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples


Expand full review


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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Sort hints by: most recent | distance from hotel

Time savers hint

Taking a private transfer. This is the first time we used one and it was great. We didn't have to stop at other resorts and it was reasonably. We will use this option from now on.

--traveler, St. Louis, MO Nov 12, 2009

Dining hint, Short Walk

Seaside Grill is great!

--Hurricane Sarah, Concord NH Nov 10, 2009

Dining hint, In Hotel

Bring small bills. We did not and cashing large bills wasnt always easy

--newlywed, Lexington,Ky Oct 29, 2009

Dining hint, In Hotel

Get there early.

--The Thrill, Columbus, OH Oct 27, 2009

Shopping hint, Short Drive

Not many shopping options due to secluded location. Also, save seats early at the pool in order to get a good spot. [...]

--Sugar, Dallas, TX Oct 27, 2009

Dining hint, In Hotel

Himitsu

--Shan Honeymooner, Texas Oct 27, 2009

Dining hint, In Hotel

The food here was first rate...even room service!!!

--its a secret, kentucky Oct 26, 2009

Recreation/Attractions hint, Short Drive

Visit Playa del Carmen downtown area during the day for lunch, shopping, and sights.

--Mike, Cincinnati Oct 22, 2009

Recreation/Attractions hint, Short Drive

We did the "jungle" tour as an excursion. It wasn't really a jungle- more like a path of brush... but riding the jetski through the brush to the beautiful reef in Cancun was AWESOME. Our snorkel guide was very cool and we had a great experience. It was booked through Aqua world at the hotel. They were late in showing up by over an hour- but they made up for it by keeping us out longer. Make sure your excursions don't eat up your whole day. Cancun was only about an hour and 10 minute drive total so it was not unreasonable.

--Benryah, Richmond, Virginia Oct 21, 2009

Dining hint, In Hotel

Eat at all the places.

--Honeymooners, Dallas, TX Oct 19, 2009

Dining hint, In Hotel

the clam chowder at the oceana seafood restaurant was the best i've EVER had!

--OC Advertising AE, Irvine, CA Oct 19, 2009

Dining hint, In Hotel

Both of the times I stayed at this resort I did specific excursions. I went scuba diving this time so I don't know enough about the outside shopping or nightlife but I can tell you that if you like to eat great food you don't have to go far. The food at the resort is amazing. Try all the restaurants, they all have their own thing to offer and don't be scared to try some new things.

--Durs, New York, NY Oct 18, 2009

Time savers hint

Avoid the time share salesmen after leaving airport customs, that appear to be assisting with ground transportation. These people are the only negative encounter we had during our trip. They refuse to take no as an answer. We were very surprised that the airport authorites allow this to happen in this location of the airport.

--J-M, Chicago, IL Oct 10, 2009

Money savers hint

Have a ride set up, the taxi cabs at the airport will try to rip you off.

--s and v, ventura ca Oct 6, 2009

Time savers hint, Short Walk

IGNORE the "official-looking" men in suits in the airport who make you think you have to stop and talk with them and produce your travel paperwork. They're trying to sell you tours, time shares, etc... Just walk through the airport to the outside, where all the legit ground transportation is located. You'd think we'd have learned this by now, but they look so official!!!

--Hezz, Pittsburgh, PA Oct 6, 2009

Nightlife hint

Bring bug-spray --- mosquitoes can get bad at night !

--James Casanova, Richmond, Va Oct 5, 2009

Time savers hint, In Hotel

Do everything at the resort. Going elswhere is waste of money and time.

--Rawhide, Huntsville, TX Oct 2, 2009

Dining hint, In Hotel

all the food was great.

--Dee and Bart, Plymouth, MA Sep 29, 2009

Nightlife hint, In Hotel

Bring mosquito repellant if you go during the bad season. Also, bring nice clothes for dinner. Guys must wear pants and they encourage nicer dress. Jeans are fine. Girls can get away with anything really. No sleeveless shirts for the guys at ANY time in the restaurants.

--28 yr old honeymooner, Ventura County, CA Sep 22, 2009

Shopping hint, Short Drive

The only issue with shopping was that it was not far but the cab ride was spendy so we decided not to venture into the city. I wish we had and would spend the money the next time on that instead of the excursions we opted for.

--Needed a break Mom, North Carolina Sep 19, 2009

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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Last Updated: 11/23/2009