review

jk Nov 11, 2009

Would recommend to a friend!

free wifi was a real bonusalong with the discounted rate. ...

Hotel Okay [...]

Ouch! Nov 10, 2009

Would recommend to a friend!

Okay experience ...

nice view , reasonable price

Professor Carl Nov 9, 2009

Would recommend to a friend!

It's important to remember that one doesn't go to Hawaii to spend large amounts of time in a hotel room. The Nani Loa in ... its new addition offers bright, clean, tiled rooms with views of the bay . A nice sight to wake up to. Having lived in Hawaii before, I was not surprised by the politeness of the staff, the willingness to be of service, or the absence of the "carnival" Hawaii stereotypes. I wished for a computer with a printer so thatI could print out my boarding passes, but the airport with machinery for it is only minutes away.( You can do such errands there and still get out of the parking lot within the "free time" the lot allows. The room was strange only in that it had no bugs, (an inevitable accompaniment to tropical life). It reminded me in design with its blond wood, built in accommodations, its tiled floors, of some of the best rooms in Italian hotels. The catch is, I believe, that you should probably ask for a room in the newer part of the hotel. Hawaiian aloha is a real thing. Relax and meet it with a smile; service will improve greatly in response.

Hawaiin flair for first timers

New Hawaii Lover Nov 8, 2009

Would recommend to a friend!

My first trip ever to the Big Island landed me here. The view from my room was good, while the view from the balcony across ... the hall was superb, picturesque view of Mauna Kea. On a clear day you can actually see the Keck observatories! Wonderful. Hotel staff was very friendly and accomodating. The second day in I was returning with a group of friends from the Volcanos National Park when I realized my hotel key was 45 mins the other way in my soon to be married friend's car. Luckily I had an extra key in the room. The gentleman at the front desk understood my problem and had no issue getting my room opened up for me! The rooms themselves had a distinct but not overwhelming Hawaiian flair. In comparison another hotel my friend stayed at on the same Banyan road strip looked like it could've been anywhere on the mainland. Only minor gripe was the pool which looked under construction, but who goes to Hawaii to jump in a hotel pool! Beaches close by!

hotel was being renovated

NONE Oct 28, 2009

Would recommend to a friend!

I WAS BORN & RAISED IN HILO HI SO WAS AT MY 60TH HILOHIGH SCHOOL REUNION. ONE EVENING WE WERE AT NANI MAUGARDEN REUNION, ... SECOND EVENING AT POLYNESIAN ROOM ATNANILOA HOTEL. I'VE BEEN AT NANILOA IN THE PAST.[...]

Naniloa Volcanoes Resort

TikiGeorge Oct 26, 2009

Hilo is an excellent base of operations to explore the Big Island. Unfortunately, my stay at Naniloa Resorts left much to be ... desired. The hotel is undergoing major renovations that leave it looking like it needs to be condemned. They were also working on the water system at the time of my visit that left my room with no running water or flushable toilets for over nine hours each day over the course of three days. The hotel only had a small "Please note that we will be working on the water system..." sign that in no way hinted at the inconvenience. I cannot believe Orbitz listed this place as one of their choices, because it only reflects badly on them as well. I will not use Orbitz again.

Feedback

Traveler Oct 23, 2009

First approaching the hotel made it appear that the hotel was not open (major construction going on in the front of the ... hotel), external appearance was run down, dirty, "tired" looking, no directions from the parking lot to alternate entry to the hotel/front desk, abandoned and empty shops, hot and airless lobby. Room was beautiful, had obviously been recently renovated, comfortable and pleasant. However, construction caused water to be turned off from 8 to 5:30 p.m. --water did not get turned on until after 6:00 p.m.--major inconvenience for guests getting ready for dinner or just returning from work (no water or bathroom facilities available for use), hotel under major renovation but no apology, no discounted room rate for tired looking halls, unimproved hallways, intermittent lighting in the hallways, elevators that smelled moldy, use of elevators by housekeeping staff and guests, elevator lights and buttons didn't sync to the correct floor, etc.

Three days at Naniloa Volcanoes Resort

Star Oct 22, 2009

Would recommend to a friend!

My experience with this hotel was actually great. For only 150$ per person we got three nights plus a car over [...]. Reading ... other reviews and taking into account the price, I was prepared for something unpleasant - but, it was quite the opposite: hotel was perfectly normal, rooms are actually very nice, we had a good view on the ocean, spatious bathrooms, big parking lot - really, for 150 bucks, a really good offer.

Great stay

Sheepdog 35A Oct 16, 2009

Would recommend to a friend!

First, I go to Hilo to relax, no hubbub, no tourist gimmicks etc. I have stayed at the Naniloa in the past. We had a great ... ocean view room (9th floor) that invites you to sit, relax and watch Hilo Bay. We use the hotel for a base and visited the volcano, Tsunami museum, Botanical Gardens, and the Imaloa astronomy center. It was my wife's first visit to the Islands and she loved it.

Naniloa Resort

Pert Oct 14, 2009

Would recommend to a friend!

Great staff service and very nice newly renovated rooms. The room service is fast and friendly. The only discrepancy noted, ... found a couple of small/tiny roaches roaming in the room. But other than that, the location is great, close to everything and very fast internet service. I will recommend this place.

not bad

honolulu guy visiting for work Oct 1, 2009

Would recommend to a friend!

not bad hotel. pretty quiet even though renovating. little run down but in the works. i give the renovated rooms a 7 out 10. ... super slow. hardly anyone around felt like we had the hotel to our own. great views.

Needs a lot of help

Chuck Sep 21, 2009

The first room I was given had an A/C unit that was so loud that it was not possible to get a good nights sleep. I had to ... set the temp to 80 degrees to get some sleep. When I did wake at 4:30AM I saw roaches run across the night stand. I requested and received to different room, which was a significent improvement. The pool and grounds of this hotel have not been kept up and are in need of improvement. The overall appearance of this hotel is run-down.

Great location

slidemaster Sep 14, 2009

Would recommend to a friend!

Ok so the place is under renovation- and believe me it needs it- but my room was very clean and nice with a breathtaking ... view. On weekends there is a breakfast in the lobby which is nice. I found the place strangly homey and really it kinda of grew on me over the week. If they get the pool redone and hopefully expanded along with lots of obviously needed upgrades this place will rock! Yes I would stay again

Very pleasant hotel

Future Angel Sep 12, 2009

Would recommend to a friend!

The remodeled room was very nice. I loved the decor. It was simple, but extremely tasteful. An original art painting was ... in the room and the walls on every floor, near the elevators, were painted with beautiful flower designs--- very lovely. The hotel continues to be remodeled and my hat is off to them for being able to continue in this recession. If I visit Hilo again I will definitely stay at this hotel. I am glad that I did not let the poor reviews deter me. When I read that the rooms were being remodeled, I felt that the hotel would be fine, and I was correct.

Newly renovated hideaway

wonderboy2543 Sep 7, 2009

Would recommend to a friend!

It was an almost brand new room with all tile works. The place is a good choice to stay at Hilo. ...

Past Its Glory, but Nice

HikerGirl Sep 5, 2009

Would recommend to a friend!

I had a little trouble finding the place at first, since I saw no street sign that said Banyon Drive, which is what the maps ... show. But it's pretty easy to figure out where you have to turn to get to the hotels along the bay. Still, once I got to Naniloa, I couldn't figure out where the lobby and check-in was--no signs anywhere to help you. A couple of other visitors and I wandered around until we found it--behind the building we were looking in. Overall, the resort has seen better days, but it's clean and quiet and the views of the bay are beautiful. Although a sign said breakfast was served from 7 to 10 AM, and tables seemed to be set up for it, I never saw any breakfast the whole week I was there. There's a coffee maker in the room with coffee and tea, though, plus a little refrigerator, and places to eat a short distance away. (Uncle Billy's restaurant next door was only open for dinner, but Ken's Pancake House is open all the time--and it's always packed.) The maid sometimes forgot to leave washcloths and there seemed to be a fly problem in the bathroom on some days, but otherwise, the room was very clean. I enjoyed my stay--it was quiet, restful, clean, and located in a beautiful spot on the bay. I came to the Big Island to hike and swim and spend time outdoors, and the Naniloa Volcanoes Resort was a great base for all the sites in the area. It's also pretty close to the Hilo airport and to shopping areas. The Japanese Gardens right outside the door are spectacular.

Hilo Vacation

Al Aug 27, 2009

Would recommend to a friend!

We visited a very close friend in Hilo and this hotel was perfect for us to stay at night to sleep. The hotel is still under ... renovation so it's not clean on the hallway and need upgrade on their elevator. Price is okay with the quality of their facilities.

We'll be back!

Barb Aug 22, 2009

Would recommend to a friend!

We loved this hotel. Even though renovation is in progress, our room was quiet, spotless, and we were hardly aware of ... construction crews. We received a comp. upgrade to oceanfront at check-in, and the desk staff were SO helpful and pleasant. There is still lots of work and polish needed, but the lobby and grounds were well-maintained. Will stay there again.

Think twice, keep your expectations low

Papa & Nana Aug 14, 2009

We were totally surprised to see how run down the hotel was, albeit they were starting to renovate. It was actually pretty ... sad....it reminded us of being somewhere in Mexico in a run-down hotel. Our expectations were probably too high. This is a great place to come if you were on a low budget, and didn't expect all the amenities...and just needed a place to sleep. The rooms were immaculate. The AC in our first room broke down, but they quickly transferred us to another room. The front desk staff were great. Don't expect valet service, bell man service, a place to eat, gift shop, etc. Recognize that economic times are hard right now in Hilo...and for that we do applaud their efforts in trying to keep this hotel afloat!

Lava Hunt

Mom Aug 10, 2009

Would recommend to a friend!

The location was perfectly convenient for our lava hunt. We liked the nice clean, updated room with a spectacular view of ... Hilo Bay. A hot tub, though, would have made the cold pool a lot more enjoyable.