Only a few hotel rooms are currently available at this rate. Availability can change at any time and may affect the prices.

Punta Cana, DO   

Moon Palace Casino, Golf & Spa Resort - All Inclusive

User score 3.8 out of 5 See all reviews
Boulevard Turistico del Este, Km. 28, #74, Macao,Punta Cana, Dominican Republic 0
Book this hotel
from 300 USD
/ night*

Terms and conditions

*rate found for check-in Dec 21, check-out Dec 22

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

**Note the resort is operating under a soft opening. Facilities will be fully operational in Dec 2009.**

The elegant Moon Palace Casino, Golf & Spa Resort brings the Palace brand of uncompromising, all-inclusive luxury to its newest destination - one of the most beautiful beachfront locations in the Caribbean. Set on the Easternmost tip of the Dominican Republic in Punta Cana, this resort offers 11 different outdoor pools with gorgeous views of the Caribbean Sea and a secluded lagoon. Every spacious guest room features a private balcony, LCD satellite TV and double Jacuzzi. The resort also offers a magnificent state of the art Spa and an elegant full service Casino. And when you're hungry, you'll have a choice of 11 different restaurants & 12 bars/lounge and 24-hour room service.

All Inclusive Features: luxurious accommodations, fine dining, delicious snacks, top shelf drinks (domestic & imported), 24-hour room service, sensational entertainment, all taxes & gratuities, Wireless Internet.

Facilities and Entertainment: 8 outdoor pools toward the ocean, 3 outdoor pools overlooking the lagoon, 4 swim-up bars, Lazy Pool, sunbathing, casino($), spa facilities($), fitness center, kids club (ages 4-12), 3 kids' pools, Amphitheater, arcade center, miniature golf, billiards, ping-pong, table games, disco, daily activities, theme parties or shows nightly.

Hotel Services: Concierge, Bell staff service, Wedding services ($), Beauty salon ($), Gift shops ($), Boutiques, Spa boutique ($), Jewelry stores ($), Deli shops ($), Car rental ($), Doctor on call 24-hrs ($), Ice machines, Taxis available 24-hrs ($), Dry cleaning & laundry service ($), Cribs, roll-aways & wheelchairs on request, currency exchange, Palace Vacation Planners ($), ATM machine, Wireless Internet.

SPA facilities($) 48 treatment rooms including: 2 Golden Suites - a private Spa for two, 2 Oriental Shiatsu rooms with garden view, 7 Master Suites w/ a private hydro tub, 24 Individual suites, 5 Couples indoor massage rooms, 6 Couples outdoor massage rms - A/C w/garden view, 2 Double Master suites, Hydrotherapry facilities include: Clay hammam, Jacuzzi, sauna, color therapy steam room, ice room, European sensory pool, hydro reflexology, pebble creek, Swiss showers, sensory resting indoor garden lounge. Showers, private lounge, lockers & vanity area. Plus: Spa boutique, full beauty salon and personzalized butler services.

CASINO: Opening - TBA; a Provisional shuttle to a nearby casino will be offered until then. Current gaming options inlcude 68 slot machines. Upon opening, the Palace casino will have about 45,000 square feet of gaming space - plus 900 slots & 40 tables, table games include Baccarat, Black Jack, Craps, Roulette, Three Card Poker, Let It Ride and Poker as well as a VIP Lounge and a full-service Race & Sports Book. GOLF(1st\9 holes: Opens mid Nov. back 9 holes: late February): 18 hole Jack Nicklaus Design course.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 21, check-out Dec 22

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Boulevard Turistico del Este, Km. 28, #74, Macao, Punta Cana, Dominican Republic  0  

 
 

Area served

Punta Cana, Dominican Republic

Area airports

45 minutes from Punta Cana International Airport (PUJ)

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Health Club
  • Fitness room
  • High Speed Internet
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Spa services
  • Business center
  • Room service
  • Conference Facilities
  • Free Breakfast
  • Pool
  • Restaurant

Dining

Tangerine

OPENS TBA / Breakfast, lunch & dinner: International buffet

Baccarat

OPENS TBA / Dinner: Fusion cuisine a la carte menu style dining

Tao

Dinner: Japanese a la carte all inclusive dining

Spaggo

Dinner: Italian menu-style a la carte all inclusive

Los Gallos

Dinner: Mexican menu-style a la carte

Lucca

Breakfast & Dinner: Thematic International buffet style

Lumiere Restaurant & Lounge

Dinner: Gourmet fusion menu style inclusive dining

Cafetto

Breakfast, lunch & dinner: American menu style a la carte all inclusive dining

Pizzeto

Dinner: Brick oven pizza

Marina Grill

Breakfast & Lunch: International buffet, Dinner: Caribbean & Seafood menu-stle dining all-inclusive

Prime Grill

Breakfast & Lunch: International buffet, Dinner: Steakhouse a la carte menu-style all-inclusive

Samba

Breakfast & Dinner: International buffet, Dinner: Brazilian a la carte all inclusive dining

Meeting facilities

Convention Center: 65,500 sq. ft. Largest / Ballroom: 37,500 sq. ft. Maximum capacity: 2,800 - banquet style.

Business Center ($): Computers w/ Internet, copy machines, TV, DVD player, books, magazines & sitting area.

Please enter check-in and check-out dates to the right to select a room

Caribbean Suite

As your luxurious accommodation, your eyes are drawn to the private balcony and gorgeous views of either the shimmering Caribbean Sea or lush tropical scenery.

Inside, your stylish surroundings feature a flat screen LCD satellite TV and wireless Internet access. The exclusive Palace Bed, and a marble bath with shower, fine Farouk bath products and plush bathrobes and slippers provide an additional level of luxury. And of course, there are Palace Resort's all-inclusive amenities ¨C a full stocked mini-bar and liquor dispenser (all included!), plus a spacious double Jacuzzi.

Concierge Level - 2 Adults only

1 King bed. Double Jacuzzi, In Room Wine and Fruits. Private Bath with double showers only. Seating Area. Balcony. Liquor dispenser contains upgraded brand of liquor. Mini bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite. DVD/CD Player. Purified water. Luxury bath amenities. Bathrobes & slippers. Exclusive beach bag (1 per room/per stay), Two (2) 25 minute massage at the Beach/Spa/Treatment rooms (location varies per resort). Aromatherapy. Digital safe (laptop size). Individually-controlled A/C. Espresso/American Coffee maker. Direct dial telephone. Alarm clock/Radio/IPod Dock. Professional Hair dryer. Iron/ironing board. Wireless Internet. 24-hour room service from select restaurant menus. Nightly turndown service, Nightly petit fours & Pillow menu. Exclusive concierge phone service, Private check-in & out / Late check-out & Early check-in (subject to availability). View: Rooms with best views and locations. Max occupancy: 2 adults. 815 sq. ft (iclud. balcony).

Signature 2 bedroom Presidential Suite

Max occupancy: 6 guests, including children & infants. 1 bedroom w/king size bed, Double Jacuzzi, In Room Wine and Fruits & private bath w/ double showers only. 1 bedroom w/double beds, Double Jacuzzi, In Room Wine and Fruits & private bath w/ double showers only. Terrace w/ lounge chairs, chairs & table. Living room. Dining room. ½ Bathroom. Liquor Dispenser contains whiskey, tequila, rum & vodka. Mini Bar contains sodas, bottled water & domestic beer. LCD TV w/ Satellite. Purified Water. Farouk bath amenities. Bathrobes & Slippers. Digital safe (laptop size). Individually-controlled A/C. Coffee Maker. Direct Dial telephone. Alarm Clock. Hair Dryer. Iron/ironing board. Wireless Internet. 24-hour room service & Turndown Service. View: Ocean Front, pools or lagoon (depending on building).

Islander Junior Suite

As you enter your handsomely appointed room, your eyes are drawn to the private balcony and gorgeous views of either the shimmering Caribbean Sea or lush tropical scenery.

King bedding adorns this room category, so occupancy is limited to 2 adults (no children permitted). Inside, your stylish surroundings feature a flat screen LCD satellite TV and wireless Internet access. The exclusive Palace Bed, and a marble bath with shower, fine Farouk bath products and plush bathrobes and slippers provide an additional level of luxury. And of course, there are Palace Resort's all-inclusive amenities ¨C a full stocked mini-bar and liquor dispenser (all-included), plus a spacious double Jacuzzi.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 21, check-out Dec 22

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Trip hint

Terrific

T and F Nov 8, 2009

Would recommend to a friend!

The hotel is very large and at first can be overwhelming..but once you get familiar with it, it's no big deal. We were ... greeted warmly from the moment we arrived, given champagne, had our own personal conceige. The room was fabulous, jacuzzi was more than ample for two, shower was huge with two rain showerheads and a seat... all countertops, floors are marble, did I mention the liquor dispensors with amenities...restaurants were great (Brazilian just opened so it still needed a little adjusting on the food), pools...take your pick, have one as active or as quiet as you wish. Most of the pools have whirlpools in them, swimup bars, food..if you don't feel like moving off a lounge chair, the waitress will bring you whatever you want. Service was outstanding, they could not do enough for you, no matter what it pertained to in the hotel. You have 24 hour room service..we decided to do dinner in one night, was fabulous..at the last minute we added on (2) Baileys..instead of sending (2) glasses, they send (2) bottles! If you request anything special, such as extra towels, etc..they always call to make sure you got your request and if you needed anything else. The have a gelato and a pizza cafe, both were superb. We will definitely go back! Note: Casino and golf are not finished yet, but they do have a few slot machines. We had a junior suite in the yellow bldg, which there are only four of those bldgs...so I can't vouch for other room types! Don't miss out on the hydrobath in the spa, it is quite an experience...in general, they have a fabulous exercise room and spa!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions hint, In Hotel

Make sure that they tell you everything about the tour, they tend to adverrtise a tour, then make additional stops that are extra money!


Expand full review

Score

4 out of 5

Great all inclusive resort

Steve Oct 29, 2009

Would recommend to a friend!

I enjoyed my stay at the moon palace but there wasn't a lot of water sports available. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single


Expand full review

Score

5 out of 5

Trip hint

fun vacation

volleyball freak Oct 27, 2009

Would recommend to a friend!

Had a fantastic time. We got conflicting information about how to make reservations at the restaurants. Got 5 different ... answers from 5 different people. It worked out, though.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Recreation/Attractions hint, Long Walk

They have a cart that takes you around if you don't want to walk it.


Expand full review


See all 12 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Recreation/Attractions hint, In Hotel

Make sure that they tell you everything about the tour, they tend to adverrtise a tour, then make additional stops that are extra money!

--T and F, NJ Nov 8, 2009

Recreation/Attractions hint, Long Walk

They have a cart that takes you around if you don't want to walk it.

--volleyball freak, Austin, TX Oct 27, 2009

Dining hint, In Hotel

Loved the ice cream parlor. Also the large cookies at the deli are great.

--Happy Honeymooner, Missouri Oct 19, 2009

See all trip hints

Reviews from our customers

Overall score

3.8 out of 5

(12 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Trip hint

Terrific

T and F Nov 8, 2009

Would recommend to a friend!

The hotel is very large and at first can be overwhelming..but once you get familiar with it, it's no big deal. We were ... greeted warmly from the moment we arrived, given champagne, had our own personal conceige. The room was fabulous, jacuzzi was more than ample for two, shower was huge with two rain showerheads and a seat... all countertops, floors are marble, did I mention the liquor dispensors with amenities...restaurants were great (Brazilian just opened so it still needed a little adjusting on the food), pools...take your pick, have one as active or as quiet as you wish. Most of the pools have whirlpools in them, swimup bars, food..if you don't feel like moving off a lounge chair, the waitress will bring you whatever you want. Service was outstanding, they could not do enough for you, no matter what it pertained to in the hotel. You have 24 hour room service..we decided to do dinner in one night, was fabulous..at the last minute we added on (2) Baileys..instead of sending (2) glasses, they send (2) bottles! If you request anything special, such as extra towels, etc..they always call to make sure you got your request and if you needed anything else. The have a gelato and a pizza cafe, both were superb. We will definitely go back! Note: Casino and golf are not finished yet, but they do have a few slot machines. We had a junior suite in the yellow bldg, which there are only four of those bldgs...so I can't vouch for other room types! Don't miss out on the hydrobath in the spa, it is quite an experience...in general, they have a fabulous exercise room and spa!!!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Recreation/Attractions hint, In Hotel

Make sure that they tell you everything about the tour, they tend to adverrtise a tour, then make additional stops that are extra money!


Expand full review

Score

4 out of 5

Great all inclusive resort

Steve Oct 29, 2009

Would recommend to a friend!

I enjoyed my stay at the moon palace but there wasn't a lot of water sports available. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Single


Expand full review

Score

5 out of 5

Trip hint

fun vacation

volleyball freak Oct 27, 2009

Would recommend to a friend!

Had a fantastic time. We got conflicting information about how to make reservations at the restaurants. Got 5 different ... answers from 5 different people. It worked out, though.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Friends

Recreation/Attractions hint, Long Walk

They have a cart that takes you around if you don't want to walk it.


Expand full review

Score

4 out of 5

Trip hint

Perfect Honeymoon

Happy Honeymooner Oct 19, 2009

Would recommend to a friend!

Just returned from my honeymoon at the Moon Palace in Punta Cana. It was fantastic! The resort is still not completed, but ... is far enough along to be a fantastic resort. The golf course, casino, lazy river, children's pools, a restaurant and some blocks of guest rooms are not complete, but 8 or so pools and 7-8 restaurants that are complete certainly are great.The resort actually felt pretty empty, although it was completely staffed and everything that was finished was up and running fully. We had spectactular service with the phrase "It is my pleasure to serve you" used frequently by the staff. We never waited for a restaurant, beach chair, towel, or drink.Most of the staff speaks limited English (enough to get by) although some communication is difficult.We did the sting ray and shark excursion, which was good. We also had a massage at the resort's spa. The spa is very nice, however, I felt rushed out the door at the end of the service even though the place was pretty much empty. That is one of my biggest complaints of the trip.I also was not entirely pleased with the [...] arranged airport transportation. When we called to arrange our departure time, we were told 12:30, but the van didn't show up until 12:50 and we still had to make a trip to another resort to pick up a group of people. Needless to say we were rushed at the airport. All in all, it was a great trip and I would seriously consider returning for a second time.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining hint, In Hotel

Loved the ice cream parlor. Also the large cookies at the deli are great.


Expand full review

Score

3 out of 5

Trip hint

Moon Palace Punta Cana

Myndi Sep 21, 2009

Would recommend to a friend!

This resort will be fantastic - once it's complete. They really have no business being open for business yet - at least at ... full price. Next year would be a completely different experience. Food was fantastic. Staff was exceptional. Nightlife was nonexistent. They need to have some options past 11:00 pm. Kiddie pools not open yet. Golf not open. Casino (for the most part) not open. Night club not open. Spa was wonderful, but not complete. Lots of construction still going on even early in the morning which was upsetting. Everything takes a longggggg time - check in, spa reservations, planning of any kind. There are a lot of kinks to work out.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples

Entertainment hint, In Hotel

If going here any time soon, be prepared for a partial vacation experience. They have a lot of work to do yet. Should be a fantastic experience in the future.


Expand full review

Score

5 out of 5

paraiso

lucholo Aug 26, 2009

Would recommend to a friend!

as goog as the name,cant get any better ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Trip hint

Family Vacation

Hil Aug 25, 2009

Would recommend to a friend!

Overall it was a great stay. The biggest issue for us was that the hotel advertised that it would be finished (complete ... construction) by June 2009 and there was a lot of construction that needed to be completed in addition to some of the features not being available (i.e. main theatre, club, casino). There are issues with the plumbing and some other minor things but the staff is quick to respond AND were VERY eager to please and took care of our smallest/biggest requests. The gift shop will only take CC or bill it to your room-no cash. The construction is not disruptive and it was barely noticeable. We went to the beach, pool, and the Bavaro Excursion and Animal Park gives you a good taste for the local life. The hotel is too far from main transportation so a shuttle bus would be a nice feature- the only way into the closest town is car service. All the restaurants were excellent. We needed more of the local life but would recommend this hotel to anyone going for the first time or just looking to have a relaxing vacation.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
4
Location:
3
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Entertainment hint, In Hotel

Parents with younger children-the nightly entertainment was not bad but the dancers wore very skimpy outfits showing a lot of skin and a lot of their dance moves were cabaret like (regardless of the nightly theme) so in our opinion the shows should be rated and/or should provide real family entertainment and make clear the adult entertainment.


Expand full review

Score

2 out of 5

Trip hint

The Good and the Bad

World Traveler Aug 18, 2009

My husband and I are frequent travelers. We booked the trip to DR in anticipating the same hotel qualities experienced in ... our past stays with Palace Resorts. However, as a new hotel they still have to work on somethings. First, the power went out approximately four times. This became dangerous because of the sweat created by the humidity on the marble the floors. Also, there was a drinking cup (in the hallway)that met us on arrival and saw us out during our departure which was 6 days. One day, our room wasn't made up even though they scheduled a time to come back. The beach looked beautiful from a distance, however the strong currents kept us out. Lastly, the various restaurants to eat weren't impressive at all. Neither were the menus.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
3
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Shopping hint, Short Drive

Beware if you intend on shopping please do it at the hotel resort or the Plaza Bavaro (which a taxi takes you to for $56 US). The Plaza Bavaro is more upscaled than local souvenir shops which is understandable. However, the vendors in the local plaza (down the street) are extremely aggressive. Do take note and travel in groups!


Expand full review

Score

4 out of 5

Trip hint

Muy Bien, very good vacation!

Sun Salutes Aug 6, 2009

Would recommend to a friend!

Resort is still under construction but the completed areas, service, food, and location were good. It is still in soft ... opening so take advantage of the discount and upgrade to a junior suite. Beach was beautiful. However, be extremely careful due to the strong waves, especially if you have young children. Moon palace offered 2 free excursions: snorkeling and jungle tour. Staff was very friendly and helpful.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Recreation/Attractions hint, Short Drive

If you really like to snorkel, pay the money and purchase the Marinarium excursion ($89/person) which takes place 2 times (8:10am or 12:40pm) a day 7 days a week and includes swimming with sting rays and nurse sharks, plus extra time to play at another beautiful beach location- skip the free snorkeling excursion offered on Mondays and Fridays only.


Expand full review

Score

4 out of 5

Trip hint

Family getaway

Bob Jul 16, 2009

Would recommend to a friend!

The Moon Palace resort was very nice, but I wish the constructions were compeletely done, becuase the Golf Course and GYM ... wasn't ready. This resort opened six months ago and as they said this was just a soft opening. We saw a lots of incomplete projects. As to the tours, we just went to animal park I would say it was OK. Overall, we enjoyed our vacation, but we should have waited two more years to see the compeleted version of the Moon palace. There were still consturction crews working on the site. Friendly staff but not all the staff speaks English and that made it harder for us to communicate with them.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Family

Dining hint, In Hotel

I liked all the restaurants but for shopping mall we had hard time locating an area to shop. We mainly stayed in the resort.


Expand full review

Score

4 out of 5

Trip hint

Resort will be great in the future

Love to Vacation Jun 5, 2009

Would recommend to a friend!

The power went out one night for almost 4 hours - the resort blamed it on the "electric company" - but shouldn't a resort ... this size have power generators? Also, the bellhops were extremely rude and unaccomodating. The pools are pristine and gorgeous. The staff at retuarants/bars were helpful and friendly!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
3
Value:
4
Dining options:
5

Traveler type: Couples

Dining hint, In Hotel

The dining options are incredible. The food was outstanding and the servers/bartenders were amazing! The Tao Restuarant was our favorite.


Expand full review

Score

2 out of 5

Trip hint

What I got is not what I paid for!!!!!!!

Ida May 25, 2009

I just got back and I wasn't very happy with my experience. It rained almost all week and there were roof leaks every where. ... This hotel is advestising too many things that are not even finished. There are several restaurants that haven't opened as well as the ammenities. The transportation system between the rooms, lobby, restaurants and the beach is terrible. I walked at least 1 mile every day to get to these places. I'm sure this will be a great place to stay once is finished, but definitely not now. I would not recommend it to anyone at this point. Great service though!!!

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
5
Hotel check-in:
3
Maintenance:
3
Location:
1
Room cleanliness:
2
Hotel Staff:
5
Value:
1
Dining options:
3

Traveler type: Friends

Entertainment hint, In Hotel

This hotel is not really ready to receive guests yet. Almost all that is advertised is set up temporarily or not completed yet. Ex: Lazy river not even started. NO disco, not all restaurants are open. Theather not ready either. I was very disappointed to pay so much $$ and not be able to enjoy them all.


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Sort hints by: most recent | distance from hotel

Recreation/Attractions hint, In Hotel

Make sure that they tell you everything about the tour, they tend to adverrtise a tour, then make additional stops that are extra money!

--T and F, NJ Nov 8, 2009

Recreation/Attractions hint, Long Walk

They have a cart that takes you around if you don't want to walk it.

--volleyball freak, Austin, TX Oct 27, 2009

Dining hint, In Hotel

Loved the ice cream parlor. Also the large cookies at the deli are great.

--Happy Honeymooner, Missouri Oct 19, 2009

Entertainment hint, In Hotel

If going here any time soon, be prepared for a partial vacation experience. They have a lot of work to do yet. Should be a fantastic experience in the future.

--Myndi, Indianapolis, IN Sep 21, 2009

Entertainment hint, In Hotel

Parents with younger children-the nightly entertainment was not bad but the dancers wore very skimpy outfits showing a lot of skin and a lot of their dance moves were cabaret like (regardless of the nightly theme) so in our opinion the shows should be rated and/or should provide real family entertainment and make clear the adult entertainment.

--Hil, New York, NY Aug 25, 2009

Shopping hint, Short Drive

Beware if you intend on shopping please do it at the hotel resort or the Plaza Bavaro (which a taxi takes you to for $56 US). The Plaza Bavaro is more upscaled than local souvenir shops which is understandable. However, the vendors in the local plaza (down the street) are extremely aggressive. Do take note and travel in groups!

--World Traveler, NY Aug 18, 2009

Recreation/Attractions hint, Short Drive

If you really like to snorkel, pay the money and purchase the Marinarium excursion ($89/person) which takes place 2 times (8:10am or 12:40pm) a day 7 days a week and includes swimming with sting rays and nurse sharks, plus extra time to play at another beautiful beach location- skip the free snorkeling excursion offered on Mondays and Fridays only.

--Sun Salutes, Cincinnati, OH Aug 6, 2009

Dining hint, In Hotel

I liked all the restaurants but for shopping mall we had hard time locating an area to shop. We mainly stayed in the resort.

--Bob, Los Angeles Jul 16, 2009

Dining hint, In Hotel

The dining options are incredible. The food was outstanding and the servers/bartenders were amazing! The Tao Restuarant was our favorite.

--Love to Vacation, Warner Robins, GA Jun 5, 2009

Entertainment hint, In Hotel

This hotel is not really ready to receive guests yet. Almost all that is advertised is set up temporarily or not completed yet. Ex: Lazy river not even started. NO disco, not all restaurants are open. Theather not ready either. I was very disappointed to pay so much $$ and not be able to enjoy them all.

--Ida, Orlando, Florida May 25, 2009

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Last Updated: 11/22/2009