getaway

traveler Oct 14, 2009

Would recommend to a friend!

overall was ok. very disappointed that hotel was under construction. ...

ROOM NOT READY

no name Apr 24, 2009

Check in was at 3pm and we arrived an hour early so we decided to try and check in early. We were told the room was not ... ready so we waited. Then 3pm came around and the room was still not ready, then 3:30pm came and I demanded our room. If check out is at 12pm then they have plenty of time to prepare and clean the rooms. And given that they were remodeling the othe half of the hotel they didnt have to clean all the rooms. I was very unsatisfied the way the staff handeled the situation and did nothing for the inconvience.

MARY & MICHELLE'S GREAT ANNUAL ADVENTURE

ALL ABOUT MARY Apr 22, 2009

Would recommend to a friend!

AFTER STAYING AT THE EMPORIO HOTEL (FORMERLY THE RIVIERA) IN MAZATLAN FOR THE LAST 20 YEARS, IT KEEPS GETTING BETTER. FROM ... THE MOMENT MY DAUGHTER AND I ARRIVE FOR OUR ANNUAL "GET AWAY" TO OUR DAY OF DEPARTURE, WE ARE WELCOMED WITH OPEN ARMS. ALTHOUGH THE STAFF HAS BEEN REDUCED SOMEWHAT, THEY CONTINUE TO EXCELL IN SPECIALIZED SERVICE, EXCEPTIONALLY CLEAN, SPACIOUS AND WELL APPOINTED ROOMS, EXCELLANT FOOD AND BEVERAGES AND COMFORTABLE ALL AROUND GOOD FUN AND ATMOSPHERE. MANAGEMENT IS ALWAYS ON THE SPOT FOR SERVICE AND ADVISE. WE LOOK FORWARD TO MANY MORE GREAT TIMES IN THE YEARS TO COME.

Good

Janett Dec 29, 2008

Would recommend to a friend!

Check in was easy room was located in the center of lots of things stores,restaurants,senor frog restaurant probably 10 min ... away.We had enough closet space and a safe. two twin/full size beds not sure exactly what size they were?? would have prefered a queen or king size bed. Beds were comfy,now AC took a while to work and cool down the room it was really stuffy when we arrived.Overall room was decent size for two. Now bathroom I think could have used a little more maintance the water splashed out of the shower big mess on the floor after showering. Other than that the room was great. Pools we didn't use because it was a little chilly. Oh yeah and the little restaurant on the hotel premises was delicious and affordable.

?Nice sea shore and neighborhood

Pedro Gabriel Nov 3, 2008

Would recommend to a friend!

This is a well suited hotel for relax It is very well located and has a friendly staff ...

OK but staff not helpful

Aurelio Aug 3, 2008

The Emporio is a fairly good hotel. The bed was ok but rather too soft. The bathroom, while very clean is in need of a major ... fix-up. The shower was very small and the curtain was useless as water sprayed out into the entire bathroom. The so called ocean view was terrible, we had to move to the end of the terrace to get a glimpse. The hotel is too close to the street and a nearby bar/resturant which was pretty noisey at night. We had people partying in the adjacent room till 3am. When I complained and asked to be moved to another room I was told to just call the front desk if I was awakened by the noise in the middle of the night and they would send up someone from security. We were unable to get a good night's rest for 3 nights. Sorry, I cannot recommend the Emporio Mazatlan.

Cruise Ship care

Kathryn Feb 16, 2008

Would recommend to a friend!

Staying at the Emporio Mazatlan was about equal to a cruise ship. The staff could not have been move helpful - especially ... the waiters in the resturants. Everyone was most friendly and respectful. Our room, as all others in this hotel, looked out over the 2 pools and the ocean and was very comfortable. Every room had a balcony that was quite comfortable. The beach was only a few steps from the hotel. Of course, there were the beach Merchants, but if you were firm in saying no they left you alone. This has to be expected in a vacation in this area, so you deal with it. Everything was in walking distance from the hotel - shops, resturants, entertainment. The food was good and such fun eating beside the ocean in the outdoor areas. This hotel is one of the smaller ones - only 3 strories. To us, that made it much more convenient to get to the pools and ocean. We would recommend this beautiful hotel to all.

Close to the action

Randall Sep 26, 2007

Would recommend to a friend!

The Hotel Emporio was a great value for the money. It s near to where much of the action (clubs, restaurants, etc) in ... Mazatlan. The beach access was very close and it has one of the best spots for surfing in all of Mazatlan. The staff was friendly and helpful. The selection of food that the hotel had to offer was good but some items on the menu where not available. I tried ordering a ice cream one evening and what they brought me was not what I had ordered. This is a minor concern though, as there where a number of great restaurants within walking distance. The rooms where clean and had excellent air conditioning. There was WIFI internet access available at no charge which for me was a big bonus. For the price it is a good value. Next time though I might spend a little bit more to upgrade to something nicer.

My review of Hotel Emporio Mazatlan

Denise Aug 9, 2007

Would recommend to a friend!

First time staying in this hotel. Very nice hotel, I loved the simple Mexican decoin the room, made you feel you were in ... Mexico. The room was very clean and staff very helpful and friendly. They do however still need to work on their renovations. The bathroom mirror,shower, one sofa cushion and some towels had stains on them and some towels looked slightly worn. The room flooring also looked like it needed some work, nothing terribily major just areas that need improvement. I would stay here again. Hotel pretty close to shopping.

good location

Cristina Jul 13, 2007

Would recommend to a friend!

The pool is very small not clen at all, the pool was so crowded that is was almost impossible to get in the pool, there were ... a group of highschool students at the hotel wich was a real nightmare!!!!! very noisy we could hear everything going on both rooms next to ours. No privacy at all I mean ZERO privacy nice balcony it was a shame that the hotel was full of unattended teenagers acting drunk, stupid and disrepectuf, they were knocking on our door all night long and the hotel security did not anything to control the punks out of control. There were easily 60 of them all together.Good locatio walking distance to restaurants and the Malecon, the room was very small but clean. staff was friendly.