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Acapulco, MX   

Hotel Emporio Acapulco

User score 3.1 out of 5 See all reviews
Costera Miguel Aleman 121,Acapulco, Mexico 39670
Book this hotel
from 76 USD
/ night*

Terms and conditions

*rate found for check-in Dec 14, check-out Dec 15

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD

For those who like to be where the action is, The Hotel Emporio is a superior first-class hotel, located at the beach on Acapulco's Gold Coast.

Conveniently situated 15 miles from the Acapulco International Airport, this hotel is only three miles from the downtown area.

The Emporio is just the place for those who like to be where the action is. Boasting a great location, high customer service standards and excellent accommodations, this is your ideal home away from home.

The Emporio Acapulco is well appointed and has an authentic Mexican decor.

Experience unparalleled world-class service provided by the dedicated and friendly staff.

Nothing is too much trouble for the staff as they efficiently and cheerfully tend to your needs.

Amenities:
3 open-air swimming pools, 1 of which is exclusively for adults, Supervised children's activities, Money Exchange, Bilingual staff, 24-hour front desk, Concierge services, Spa, Jacuzzi, Babysitting Service, Safe-deposit boxes at front desk, Medical Service, Business Center, Parking facilities, Dry cleaning service, Transportation services, Room service, Emporio Gym, Gift Shops, Specialty restaurants, Wireless Internet in public areas, Conference and Meetings Rooms, Banquet Facilities, Wedding services, Audio visual equipment, Security Guards, Boutique, Handicapped accesible rooms. PROMOTIONS ** Book before December 15th, for stays before December 22nd, 2009 and choose between: 15%OFF on Food & Beverages. Discount will be deducted at check-out. Amount does not apply and will not be discounted from to any other type of purchase. Only valid at Condimento Restaurant. ** Kids stay and eat FREE. Children under 11 yrs old eat one meal free based on the kids menu when eating with their parents at our Condimento Restaurant. Promotion is ONLY valid for 2 children. This promotion is not combinable with any other type of discount on Food and Beverages *** Black out dates 04/04/2009-04/18/2009, 07/10/2009-08/15/2009 ***

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Dec 14, check-out Dec 15

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.1 out of 5

(7 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Costera Miguel Aleman 121, Acapulco, Mexico  39670  

 
 

Area served

Acapulco, Mexico

Area airports

Acapulco International Airport (ACA): Approximate driving time is 35 minutes and distance is 29 km (18 miles). DIRECTIONS: Take Costera Miguel Aleman East, two blocks after the Fiesta Americana Hotel, make a u-turn and the hotel is on the right.

Description

The Hotel Emporio Acapulco is located next to the Diana traffic circle, 30 minutes from Acapulco International Airport and ten minutes from the Convention Center, offering guests easy access to the bay's principal attractions. Nearby points of interest: Disco el Alebrije - 1.5 km (1 mile); Sissy’s Water Park - 2.5 km (1.5 miles); Acapulco Convention Center - 3 km (2 miles); Shopping, Dining, and Entertainment - 3 km (2 miles)

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Concierge
  • Business center
  • Restaurant
  • Internet Access
  • Handicapped rooms/facilities
  • Health Club
  • Pool
  • High Speed Internet
  • Room service
  • Conference Facilities
  • Spa services
  • Fitness room

Dining

Sunset Lounge

For the enjoyment of a magnificent gourmet supper that fuses Thai cuisine and a very Mexican touch.

La Isla, Bar & Grill

While you make the most of the swimming pools you can enjoy an aperitif accompanied by succulent grilled snacks in a relaxed and informal atmosphere.

ROOM SERVICE

Breakfast: 7:00 am to 12:00 pm Lunch: 1:00 pm to 5:30 pm Dinner: 6:00 pm to 10:00 pm

Condimento Restaurant

Enjoy our variety of exquisite Mexican and International dishes for lunch and dinner along with a hearty buffet offering specialties recommended by the chef. The hygiene and care with which we prepare our food has won Hoteles Emporio the H Distinction certification awarded by the Ministry of Tourism.

Arka Martini & Tapas Bar

Offers a wide variety of tapas and cocktails in a sophisticated minimalist atmosphere.

Meeting facilities

For your next event we can offer your guests the comfort and functionality of the Emporio Acapulco facilities and services, with the added advantage of the hotel's excellent location. The spacious salons and outdoor spaces adjoining the beach or even at the edge of the sea allow you to organize events for up to 800 people. The experience of our staff, an excellent banqueting team, modern technological equipment and a variety of settings, spaces and dishes guarantee your event will be a memorable one thanks to the support provided by a five-star hotel.

Please enter check-in and check-out dates to the right to select a room

Privilege Club Suite

One king bed or two double beds with down duvet. Balcony with lounge chair and two-chair dining set. Full ocean view. Separate sitting area. Air conditioning. Desk. Cable TV with DVD player, telephone with voice mail. Wireless Internet access. Electronic in-room safe. Minibar, coffeemaker. Bathroom with makeup/shaving mirror, hair dryer, electronic bathroom scales, bathrobes. Ironing kit. Special welcome amenities. Additional Privilege Club amenities: Continental breakfast at Executive Lounge, located on Privilege Club Floor, with rest area, reading chairs, TV; alarm-clock service with coffee, juice or tea in room (requested in advance).

Standard Room Ocean View

One king bed or two double beds with down duvet. Balcony with lounge chair and two-chair dining set. Full ocean view. Air conditioning with climate control. Desk. Cable TV. Telephone with voice mail. Wireless Internet access. Electronic in-room safe. Minibar, coffeemaker. Bathroom with makeup/shaving mirror, hair dryer, electronic bathroom scales and welcome amenities.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Dec 14, check-out Dec 15

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.1 out of 5

(7 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

4 out of 5

Trip hint

Emporio Acapulco 2009

Nick Jul 27, 2009

Would recommend to a friend!

All hotel facillity was nice. Kids loved pool. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Family

Dining hint, Short Walk

Shopping as wel as dining within short walking distance. Very convenient location


Expand full review

Score

2 out of 5

Trip hint

Terrible Memorial weekend in Acapulco

TexMex May 28, 2009

we tried to enjoy our memorial weekend but no luck! Do not go to beach at all ,cause you can not relax every minute someone ... come by you and try to sell something. Beach is out ! So Swimming pool is your only option ! Honestly i did not go to Acapulco to spend my vacation in the pool,cause i have one in my house. You better speak Spanish because staff doesnt speak English or they don't want to.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
1
Maintenance:
2
Location:
2
Room cleanliness:
1
Hotel Staff:
1
Value:
2
Dining options:
1

Traveler type: Friends

Nightlife hint, Short Drive

Club Palladium or Paradise


Expand full review

Score

4 out of 5

Trip hint

Mostly good...

Mrs. Anderson May 27, 2009

Would recommend to a friend!

Hotel is somewhat dated but clean and the grounds are beautiful. Comfy bed with decent linnens, however, both the beach and ... bath towels need to be replaced-why would you provide white beach towels? The room had a kitchenette but did not include a stove. We knew this in advance so it wasn't a problem. The view from the room was fantastic and the location is good. The adult pool is very quiet and private. For some reason the swim up bar is in the kid pool-not a big deal to us. Overall attentive and friendly service. Our safe didn't work and they sent someone up to fix it. I still couldn't get it to work afterwards. My biggest complaint was that you had to pay to sit on the beach...I found that completely outrageous. Otherwise...the hotel was fine and I would recommend to anyone traveling to Acapulco. Having said that...of the places I have been in Mexico (Puerto Vallarta, Mazatlan, Ixtapa...etc.)this was my least favorite destination in Mexico. Very busy and we were told it was not safe to be on the beach at night which is one of my favorite things. My husband was "bumped" into numerous times and we were called "Gringo's." I believe the bulk of their tourism is out of Mexico City.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
3
Hotel Staff:
3
Value:
3
Dining options:
3

Traveler type: Couples

Recreation/Attractions hint, Short Drive

Go to Pie De La Cuesta for the day or at least to watch the sunset. The Vayma Beach Club is absolutely awesome (www.vayma.com.mx). Probably one of the coolest things I have done on vacation. The sand is like powdered sugar.


Expand full review


See all 7 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Dining hint, Short Walk

Shopping as wel as dining within short walking distance. Very convenient location

--Nick, Los Angeles, CA Jul 27, 2009

Nightlife hint, Short Drive

Club Palladium or Paradise

--TexMex, Houston,TX May 28, 2009

Recreation/Attractions hint, Short Drive

Go to Pie De La Cuesta for the day or at least to watch the sunset. The Vayma Beach Club is absolutely awesome (www.vayma.com.mx). Probably one of the coolest things I have done on vacation. The sand is like powdered sugar.

--Mrs. Anderson, Hayden, Idaho May 27, 2009

See all trip hints

Reviews from our customers

Overall score

3.1 out of 5

(7 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

4 out of 5

Trip hint

Emporio Acapulco 2009

Nick Jul 27, 2009

Would recommend to a friend!

All hotel facillity was nice. Kids loved pool. ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Family

Dining hint, Short Walk

Shopping as wel as dining within short walking distance. Very convenient location


Expand full review

Score

2 out of 5

Trip hint

Terrible Memorial weekend in Acapulco

TexMex May 28, 2009

we tried to enjoy our memorial weekend but no luck! Do not go to beach at all ,cause you can not relax every minute someone ... come by you and try to sell something. Beach is out ! So Swimming pool is your only option ! Honestly i did not go to Acapulco to spend my vacation in the pool,cause i have one in my house. You better speak Spanish because staff doesnt speak English or they don't want to.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
1
Hotel check-in:
1
Maintenance:
2
Location:
2
Room cleanliness:
1
Hotel Staff:
1
Value:
2
Dining options:
1

Traveler type: Friends

Nightlife hint, Short Drive

Club Palladium or Paradise


Expand full review

Score

4 out of 5

Trip hint

Mostly good...

Mrs. Anderson May 27, 2009

Would recommend to a friend!

Hotel is somewhat dated but clean and the grounds are beautiful. Comfy bed with decent linnens, however, both the beach and ... bath towels need to be replaced-why would you provide white beach towels? The room had a kitchenette but did not include a stove. We knew this in advance so it wasn't a problem. The view from the room was fantastic and the location is good. The adult pool is very quiet and private. For some reason the swim up bar is in the kid pool-not a big deal to us. Overall attentive and friendly service. Our safe didn't work and they sent someone up to fix it. I still couldn't get it to work afterwards. My biggest complaint was that you had to pay to sit on the beach...I found that completely outrageous. Otherwise...the hotel was fine and I would recommend to anyone traveling to Acapulco. Having said that...of the places I have been in Mexico (Puerto Vallarta, Mazatlan, Ixtapa...etc.)this was my least favorite destination in Mexico. Very busy and we were told it was not safe to be on the beach at night which is one of my favorite things. My husband was "bumped" into numerous times and we were called "Gringo's." I believe the bulk of their tourism is out of Mexico City.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
3
Hotel Staff:
3
Value:
3
Dining options:
3

Traveler type: Couples

Recreation/Attractions hint, Short Drive

Go to Pie De La Cuesta for the day or at least to watch the sunset. The Vayma Beach Club is absolutely awesome (www.vayma.com.mx). Probably one of the coolest things I have done on vacation. The sand is like powdered sugar.


Expand full review

Score

3 out of 5

Trip hint

the good and bad

ejo May 4, 2009

Would recommend to a friend!

vacation. walked, took the boat trip and the banana ride around the bay. communication with front desk, they could not get ... the # of the bus company to go back to Mexico City. As a result i waited at the bus terminal like 3 hours for the next bus.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
1
Maintenance:
3
Location:
5
Room cleanliness:
4
Hotel Staff:
2
Value:
5
Dining options:
4

Traveler type: Family

Dining hint, Short Walk

if u going out to eat, go for mexican food,,,such as tacos, etc.. don't go for sea food ..i didn't like it.


Expand full review

Score

1 out of 5

got scamed

hotel emporio dont go! Mar 3, 2009

Arrived at hotel man at the counter put a band around my wrist and my friend's he said that it indicated it was for drinks at ... the pool and lounge that is all. Unaware of hotel policy I agreed three days later I was called to the desk cause a "mistake was made". Women at counter cut off my wrist band and pulled out the receipts I signed for. The receipts that I signed for had a total for money owed of zero pesos. She wrote in prices for the drinks and said that I signed the receipts and I must pay." I signed for zero" I pleaded she wanted none of it, the hotel is running a scam beware they took me for a ride they will try to scam you too.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
1
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
1
Value:
1
Dining options:
4

Traveler type: Friends


Expand full review

Score

3 out of 5

My review of Hotel Emporio Acapulco

Rita Oct 1, 2007

They where remodeling one of the pools so it and the restaurant it encircles were both closed. The ?Sushi Bar? was just a ... bar, no food of any kind. The Sunset lounge was closed for private parties the whole tine we where there. The pool up top where the Sunset lounge is located is designated only for private rental all the time. Really sucked paying for an all inclusive package to find out only one of the four restaurants they are suppose to have was actually open for general guests. The room smelled musty. However it did not aggravate my allergies that tend to be severe around mold so I know the room was clean. The accommodations, was comfortable. The staff was very pleasant. BIG PROBLEM: They do not accept traveler?s checks!!!! And will not cash them for you. So if you plan to go out on a Sunday evening, when all the banks and money exchanges are closed make sure you cash your checks somewhere else. We had to walk down the street to ?Clarion Suits? to get some cashed to be able to go out to dinner since all the hotels restaurants where closed. Unlike some we did not have any trouble with the staff not speaking english. They where polite and friendly.

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
4
Hotel check-in:
4
Maintenance:
2
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
2
Dining options:
1

Traveler type: Couples


Expand full review

Score

5 out of 5

My review of Hotel Emporio Acapulco

VERA Jun 16, 2007

Would recommend to a friend!

I LIKED THIS HOTEL VERY MUCH. VERY GOOD LOCATION, HOTEL IS VERY CLEAN, ALL DAY LONG YOU CAN SEE HOTEL STAFF CLEANING, ... CLEANING, CLEANING.EVERYBODY VERY FREANDLY.ROOM WAS BIG WITH KITCHENETT.BEATIFULL VIEW FROM BALCONY. LITTLE BIT BORRING-NO ENTERTANMENT AT ALL.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Couples


Expand full review


Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Sort hints by: most recent | distance from hotel

Dining hint, Short Walk

Shopping as wel as dining within short walking distance. Very convenient location

--Nick, Los Angeles, CA Jul 27, 2009

Nightlife hint, Short Drive

Club Palladium or Paradise

--TexMex, Houston,TX May 28, 2009

Recreation/Attractions hint, Short Drive

Go to Pie De La Cuesta for the day or at least to watch the sunset. The Vayma Beach Club is absolutely awesome (www.vayma.com.mx). Probably one of the coolest things I have done on vacation. The sand is like powdered sugar.

--Mrs. Anderson, Hayden, Idaho May 27, 2009

Dining hint, Short Walk

if u going out to eat, go for mexican food,,,such as tacos, etc.. don't go for sea food ..i didn't like it.

--ejo, new york May 4, 2009

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Book online or call

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Note: An infant who turns 2 before or during travel requires a child's fare.

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I have a promotion code.

What is a promotion code?

A promotion code is your key to redeeming discounts, special CheapTickets offers and rewards. To redeem, enter your promotion code below, then look for hotels marked with the icon. We'll apply the discount to the total cost when you pay. Promotion codes can only be used once with each booking, and they're good only up to the total amount of your booking (including service fee and taxes) or promotion code amount, whichever is less.

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Last Updated: 11/22/2009