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Philadelphia, PA   

Hilton Garden Inn Philadelphia Center City

User score 3.9 out of 5 See all reviews
1100 Arch Street,Philadelphia, PA 19107
Book this hotel
from 87 USD
/ night*

Terms and conditions

*rate found for check-in Dec 25, check-out Dec 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD

The Hilton Garden Inn Philadelphia Center City hotel of Philadelphia, Pennsylvania is adjacent to the Pennsylvania Convention Center and is part of the Gallery Mall with over 100 shops and restaurants. Reading Terminal Market, the Liberty Bell, Independence Hall and the theatre district are all within walking distance of the Hilton Garden Inn Philadelphia Center City hotel in Pennsylvania. Deluxe accommodations, friendly Pennsylvania style service and a relaxed atmosphere await our guests. The Hilton Garden Inn Philadelphia Center City is proud to announce that we are a 100% non-smoking hotel. To show our concern for the health and comfort of our guests, smoking is not permitted in any area of the hotel including guest rooms, the restaurant and lounge and all public areas. We are certain to please the busy executive or leisure traveler in the Philadelphia area of Pennsylvania with our array of special amenities including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with a microwave, refrigerator and coffeemaker, two dual-line phones with voicemail and data ports, a large work desk with desk level outlets, ergonomic chair, On Command® video, Sony Playstation, complimentary HBO® and complimentary USA Today® each weekday morning. Additional amenities at our Hilton Garden Inn Philadelphia Center City hotel in Philadelphia, Pennsylvania include our indoor hotel pool, whirlpool, fitness center and 24-hour complimentary business center. In addition to our deluxe hotel rooms at the Hilton Garden Inn Philadelphia Center City hotel of Pennsylvania, we also offer junior suites with a sitting area. The Hilton Garden Inn Philadelphia Center City hotel of Pennsylvania offers 3,400 square feet of meeting space that accommodates up to 250 people and offers catering services as well. The Tenth Floor Grill located on the top floor of Hilton Garden Inn Philadelphia Center City hotel serves freshly prepared breakfasts as well as dinner. Also on the top floor is our lounge offering views of the city and evening cocktails and light snacks. The Pavilion Pantry® has a selection of refrigerated, frozen and microwaveable packaged items perfect for in-room preparation. When guests are ready for after work relaxation or some fun during a weekend getaway, the indoor hotel pool and fitness center at our Hilton Garden Inn Philadelphia Center City hotel are available. The many attractions nearby Philadelphia include restaurants, shopping and nightlife. The Hilton Garden Inn Philadelphia Center City hotel is one block to the Regional Rail and Subway Station with service to the 30th Street Station/Amtrak and Philadelphia International Airport. ***** Everything. Right where you need it.**

Hotel policies

Check-in: 1600
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Dec 25, check-out Dec 26

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

3.9 out of 5

(21 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: 1100 Arch Street, Philadelphia, PA  19107  

 
 

Area served

PHILADELPHIA, PA, 19107, US

Area airports

Philadelphia International Airport, (PHL), 11.00, N, Mile

This property has a smoke-free policy

Amenities

  • Jacuzzi
  • Smoke-free policy
  • Business center
  • Restaurant
  • Internet Access
  • Exercise Gym
  • Pool
  • Conference Facilities
  • Meeting/banquet facilities
  • Wireless internet
  • Fitness room

Dining

Restaurant

onsite

Reviews from our customers

Overall score

3.9 out of 5

(21 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

3 out of 5

Trip hint

"Clean and comfortable but overpriced"

First Timer in Philadelphia Nov 22, 2009

Would recommend to a friend!

I was attending a national convention. The hotel was close to the convention center. The room was clean and comfortable. ... [...]When I asked for a receipt at check out, the receptionist refused to give me a receipt saying that because I booked through a third party, I don't get a receipt!!! Another receptionist also refused to give me points for my Hilton Honors account for my stay also because I booked through a third-party!!!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
3
Value:
1
Dining options:
3

Traveler type: Single

Shopping hint, Short Walk

The hotel is very close to the "Gallery at East Station." Although by no means a "Gallery," you can shop at some department stores and fast food restaurants. Watch out, however, because the area is not very friendly, and everything closes around 7 or 8 p.m. because it's a tough downtown.


Expand full review

Score

4 out of 5

Hilton Garden Inn Philly Center City

traveler from Ohio Nov 9, 2009

Would recommend to a friend!

I thought this hotel was an excellent choice, especially because of the location to the market and bars/restaurants. We had ... an issue with our room we went checked in (i.e., the hotel is nonsmoking but our room smelled like someone had recently smoked in it). When I called downstairs, they switched our room immediately. They also provided complimentary breakfast for my wife and I. As for price, it was more affordable than many of the other hotels (parking was also so what cheaper compared to other places). Overall, the hotel was clean and the hotel staff were all polite and outgoing (i.e., they seemed genuinely happy).

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Business


Expand full review

Score

5 out of 5

Perfect location for the Convention Cent

samc Oct 26, 2009

Would recommend to a friend!

good ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Business


Expand full review


See all 21 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Shopping hint, Short Walk

The hotel is very close to the "Gallery at East Station." Although by no means a "Gallery," you can shop at some department stores and fast food restaurants. Watch out, however, because the area is not very friendly, and everything closes around 7 or 8 p.m. because it's a tough downtown.

--First Timer in Philadelphia, Norfolk, VA Nov 22, 2009

Shopping hint, Short Walk

If staying here you must take advantage of the super shopping @ the Reading Terminal Market. It is located almost in the hotel and it is amazing! Great food and coffee!!!

--Nikki, Reading Pa Oct 17, 2009

Recreation/Attractions hint, Short Walk

The carriage rides are a $30 flat rate and you can have up to 4 people in the carriage. Very affordable and fun tour of the sights!

--Holly Hollywood super traveler, Glocester, RI Oct 13, 2009

See all trip hints

Reviews from our customers

Overall score

3.9 out of 5

(21 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

3 out of 5

Trip hint

"Clean and comfortable but overpriced"

First Timer in Philadelphia Nov 22, 2009

Would recommend to a friend!

I was attending a national convention. The hotel was close to the convention center. The room was clean and comfortable. ... [...]When I asked for a receipt at check out, the receptionist refused to give me a receipt saying that because I booked through a third party, I don't get a receipt!!! Another receptionist also refused to give me points for my Hilton Honors account for my stay also because I booked through a third-party!!!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
3
Value:
1
Dining options:
3

Traveler type: Single

Shopping hint, Short Walk

The hotel is very close to the "Gallery at East Station." Although by no means a "Gallery," you can shop at some department stores and fast food restaurants. Watch out, however, because the area is not very friendly, and everything closes around 7 or 8 p.m. because it's a tough downtown.


Expand full review

Score

4 out of 5

Hilton Garden Inn Philly Center City

traveler from Ohio Nov 9, 2009

Would recommend to a friend!

I thought this hotel was an excellent choice, especially because of the location to the market and bars/restaurants. We had ... an issue with our room we went checked in (i.e., the hotel is nonsmoking but our room smelled like someone had recently smoked in it). When I called downstairs, they switched our room immediately. They also provided complimentary breakfast for my wife and I. As for price, it was more affordable than many of the other hotels (parking was also so what cheaper compared to other places). Overall, the hotel was clean and the hotel staff were all polite and outgoing (i.e., they seemed genuinely happy).

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Business


Expand full review

Score

5 out of 5

Perfect location for the Convention Cent

samc Oct 26, 2009

Would recommend to a friend!

good ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Business


Expand full review

Score

1 out of 5

Trip hint

Worst Hotel stay EVER!

Nikki Oct 17, 2009

The room service food was cold by the time they got it to the room. I would suggest going to the resturant to eat it. ... Because it was raining, for some reason it kept setting off the fire alarms all night so we didn't sleep much... the first time it was scarry the rest were just annoying. Also test the beds out before you lay down to sleep because the "sleep system" might be broken. We found that out the hard way.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
2
Hotel check-in:
4
Maintenance:
2
Location:
3
Room cleanliness:
2
Hotel Staff:
4
Value:
2
Dining options:
2

Traveler type: Friends

Shopping hint, Short Walk

If staying here you must take advantage of the super shopping @ the Reading Terminal Market. It is located almost in the hotel and it is amazing! Great food and coffee!!!


Expand full review

Score

4 out of 5

Trip hint

Fun filled weekend!

Holly Hollywood super traveler Oct 13, 2009

Would recommend to a friend!

Great location! We were able to walk to all of the sights...Independence Hall, Liberty Bell, Society Hill, South Street, etc. ... My boyfriend and I went for Columbus Day Weekend (2009) and had a fantastic time. It wasn't too crowded, the city was extremely clean and there was a ton to do! We saw a lot of families, couples and groups of friends. The great thing about Philly is that all of the historic sites and museums are really cheap or FREE! One complaint: The Hilton Garden oversold Saturday and unfortunately sold our room. It was okay though because [...] the Hilton relocated us to a different Hilton next to UPenn (very classy). All in all...GREAT TRIP!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
2
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Recreation/Attractions hint, Short Walk

The carriage rides are a $30 flat rate and you can have up to 4 people in the carriage. Very affordable and fun tour of the sights!


Expand full review

Score

4 out of 5

Good Hotel for Fair Location

Great Hotel for Great Location Oct 4, 2009

Would recommend to a friend!

Absolutely perfect! ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
2
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
3
Value:
4
Dining options:
5

Traveler type: Friends


Expand full review

Score

4 out of 5

Trip hint

fun downtown

Philly regular Sep 29, 2009

Would recommend to a friend!

great great location, friendly and helpful staff... courteous...best place we've stayed in Philly! ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
2

Traveler type: Friends

Entertainment hint, Short Walk

Chinatown is one block away!


Expand full review

Score

4 out of 5

Great Location!

vacationholic Sep 21, 2009

Would recommend to a friend!

nice, excellent location ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Friends


Expand full review

Score

5 out of 5

A Birthday Bash

September girl Sep 14, 2009

Would recommend to a friend!

The location was perfect, all the family stayed Eddy's, Krupas, Conroys and because it was so well planned I didn't know ... they were in the same hotel. The staff never let on so many were there, and helped make our celebration fantastic.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
3

Traveler type: Family


Expand full review

Score

4 out of 5

Good Stay

hansfan Sep 8, 2009

Would recommend to a friend!

I have stayed at this hotel before. It's right next to the Reading Terminal Market and the shopping mall. It would be a ... long walk to the historical attractions though. The hotel is clean, staff is professional...everything is up to the Hilton standard.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
2
Hotel check-in:
2
Maintenance:
2
Location:
3
Room cleanliness:
2
Hotel Staff:
2
Value:
2
Dining options:
2

Traveler type: Family


Expand full review

Score

3 out of 5

A smelly stay in Philly!

Betsy Aug 23, 2009

While our experience was just an ordinary overnight hotel stay to go shopping the hotel was a great location. The bad thing ... was the room had a moldy, moth smell in it and it was very dusty as if no one has pledged in months on the nightstand,clock,and lamp area. So bad that it caused my 3 year old a nose bleed in the middle of the night. We also experienced poor customer service due to the fact that the hotel asks for a $50 deposit at check in which will be returned once you check out. We checked out and forgot to ask for our deposit back and didn't realize it til the next day. I called numerous times to the hotel which is long distance for me and have spoken to administration who claim they will mail us a check and we have still not received our $50.00 and its been over a month now! Also the pool is "very small"!!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
3
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
2
Hotel Staff:
3
Value:
2
Dining options:
3

Traveler type: Family


Expand full review

Score

4 out of 5

Trip hint

Great location, friendly staff

Susie Aug 18, 2009

Would recommend to a friend!

Our hotel experience was very positive. The staff was friendly. The hotel was very clean. We had a suite and the room was ... smaller then I expected. The pool and work out center was very well-maintained. The location of the hotel was great for us being it was close to the bus and train station.We parked our car in the Convention Center parking lot attached to the hotel which worked out well. Chinatown was around the corner with a great selection of meals. Overall, we were very pleased.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
5

Traveler type: Family

Dining hint, Short Walk

Chinatown. Amazing dining!


Expand full review

Score

4 out of 5

Trip hint

A great place to stay, overall.

Leisure traveller Aug 15, 2009

Would recommend to a friend!

We arrived at the hotel and had no problems checking in, the staff were very friendly. Arriving at 7:30pm, the desk clerk ... made sure we knew that the restaurant would close at 9:00pm. Personally, I feel that time is a little too early - 11:00pm would be better and is what I'm more used to, but perhaps it's a Philly thing. We dropped off our stuff at the room and ran out to get some grub and some booze. LOTS of restaurants within walking distance, especially if you head towards the city hall (to the west about 3-4 blocks). Good location for some good grub. The next morning we were doing some sightseeing and walked over to Liberty Hall and the Old City Hall area. Our hotel directory helped us figure out the best places to head (a sightseeing list!) and we got to see some great american history. Again, all within walking distance of our hotel. Oh, and there's this great food market right next door, also. Get some yummy Amish Hand-rolled donuts! The only upsetting part about the hotel was the pool and hot-tub. Both seemed to be incredibly murky and the tile was a bit too dirty for my taste. Both could use quite a bit of cleaning.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
3

Traveler type: Couples

Dining hint, Short Walk

Food market next door has anything and everything you would want, from honey to coffee, to pickles to meats, to donuts and even sit-down establishments! Also, some hand-made gifts available!


Expand full review

Score

4 out of 5

Trip hint

great 3 day stay! clean & comfortable!

visiting mom Jun 8, 2009

Would recommend to a friend!

Would highly recommend! Loction is great in center city. Friendly staff, easy check in and check out, Very comfortable and ... clean.Able to use AAA discount for a great price as well.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Family

Recreation/Attractions hint, Short Walk

Nearby subways and cab service readily available.


Expand full review

Score

4 out of 5

Trip hint

Fun!

D Jun 2, 2009

Would recommend to a friend!

Close to everything that we did, plenty of room in the fridge for our own drinks, great AC, and good beds. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
4
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
3

Traveler type: Friends

Shopping hint, Short Walk

The Gallery Mall is overrated, go to Walnut st. instead.


Expand full review

Score

5 out of 5

Trip hint

good location

susan May 20, 2009

Would recommend to a friend!

. we visit the school and tour the city , shopping and eating in market(next to hotel) we enjoy market ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Dining hint, Short Walk

market next to hilton garden front of convention center (20 or 30 different small store in side building ) so fun


Expand full review

Score

5 out of 5

VERY NICE!

Robert Oct 19, 2008

Would recommend to a friend!

THE HILTONGARDEN INN IN PHILADELPHIA WAS A VERY NICE HOTEL FOR THE MONEY.THE ROOMS WERE CLEAN AND THE STAFF ALL AROUND WAS ... VERY NICE AND HELPFUL. THE LOCATION WAS PERFECT FOR ANYONE WHO HAD TO BE IN MIDTOWN PHILLY FOR ANY REASON, BUSINESS OR PLEASURE, CHINATOWN AND CONVENTION HALL IS RIGHT OUTSIDE YOUR DOOR. MY ONLY GRIP WAS THE BAR DID NOT HAVE FAVORABLE HOURS,OPEN TOO LATE AND CLOSE TOO EARLY,SO BRING YOUR OWN. LOTS OF ICE AND SODA. BAR DRINKS ARE EXPENSIVE,DUH!VISIT PHILLY QUITE OFTEN AND STAYED AT MOST HOTELS. THIS IS DEFINITELY IN MY TOP FIVE.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
2

Traveler type: Couples


Expand full review

Score

2 out of 5

Initially I WAS pleasantly surprised!

Sherry Aug 22, 2008

Would recommend to a friend!

The Hilton Garden Inn initially was very clean, comfortable, and inviting...until the morning of my checkout. I made a pot a ... coffee and upon taking a sip I noticed something weird on my nice clean lips...LIPSTICK that didn't belong to me. I spoke with the manager upon my departure, shared with him my findings, asked for nothing BUT for people to do their jobs...wash the mugs properly OR JUST use disposable items. OVERALL I was very impressed with the comfort theme...BUT what a turn off with the lipstick that didn't belong to me. I live in Indianapolis, one of the Indy news stations did an undercover show on simply How do maids clean coffee makers? The findings were horrible, you actually saw maids drinking coffee out of the actual coffee pot, maids wiping out the mugs with washcloths, maids rinsing out the mugs and coffee pots and just replacing them on the coffee maker/tray...SO it made me wonder how the pots/mugs at the Hilton Garden Inn are cleaned. I loved the Hotel, but will NEVER make coffee in my room again. NEVER!!! I wonder how everything else is cleaned...or not.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
5
Maintenance:
3
Location:
5
Room cleanliness:
3
Hotel Staff:
1
Value:
5
Dining options:
3

Traveler type: Business


Expand full review

Score

4 out of 5

Trip hint

Great Location and Comfortable bed

Denise Jul 6, 2008

Would recommend to a friend!

I love the Hilton Garden Inn for the location first of all. I love their upgraded rooms with the flat screen televisions and ... comfortable beds/bedding. The only thing I find fault with every time I'm there is the hotel staff who are not very accommodating and not consistent. One time I stayed there, I was the hotel staff checked into whether a room was available so I could check in early, this last time I was there, they didn't even ask my name or check to see if something was available earlier than usual. I found their handling of guests inconsistent when each guest was essentially doing the same thing (checking in or out). I don't know if youth has anything to do with it but I know good customer service and the hotel staff (the ones behind the desk) are just mediocre. The people who serve as concierge or bell people, however, they are called are always friendly and efficient. Hope Hilton will spend the time and send these employees to training and fast!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
2
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
2
Value:
5
Dining options:
3

Traveler type: Family

Shopping hint, Short Walk

You are close to the convention center, about a block away from Chinatown and a few blocks from Chestnut Street, Walnut Street and Liberty Center shopping. If you like to walk, this is a good location to walk to many places--you can also hop on a bus for $2 or get a cab in front of one of the many hotels in the area.


Expand full review

Score

5 out of 5

Trip hint

My review of Hilton Garden Inn Philadelphia Center City

David Aug 25, 2007

Would recommend to a friend!

The room was large and comfortable. At the price I was suprised that you had to pay full price in a parking ramp. We ... decided to eat in their main dining room and the service was extremly slow. About 20 min to take our order and 45 more to get our food. Other wise every else was very nice.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
1

Traveler type: Family

Recreation/Attractions hint, Short Walk

Very close to all the main historic sites.


Expand full review


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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Sort hints by: most recent | distance from hotel

Shopping hint, Short Walk

The hotel is very close to the "Gallery at East Station." Although by no means a "Gallery," you can shop at some department stores and fast food restaurants. Watch out, however, because the area is not very friendly, and everything closes around 7 or 8 p.m. because it's a tough downtown.

--First Timer in Philadelphia, Norfolk, VA Nov 22, 2009

Shopping hint, Short Walk

If staying here you must take advantage of the super shopping @ the Reading Terminal Market. It is located almost in the hotel and it is amazing! Great food and coffee!!!

--Nikki, Reading Pa Oct 17, 2009

Recreation/Attractions hint, Short Walk

The carriage rides are a $30 flat rate and you can have up to 4 people in the carriage. Very affordable and fun tour of the sights!

--Holly Hollywood super traveler, Glocester, RI Oct 13, 2009

Entertainment hint, Short Walk

Chinatown is one block away!

--Philly regular, Ithaca, NY Sep 29, 2009

Dining hint, Short Walk

Chinatown. Amazing dining!

--Susie, Pittsburgh, PA Aug 18, 2009

Dining hint, Short Walk

Food market next door has anything and everything you would want, from honey to coffee, to pickles to meats, to donuts and even sit-down establishments! Also, some hand-made gifts available!

--Leisure traveller, boston, ma Aug 15, 2009

Recreation/Attractions hint, Short Walk

Nearby subways and cab service readily available.

--visiting mom, connecticut Jun 8, 2009

Shopping hint, Short Walk

The Gallery Mall is overrated, go to Walnut st. instead.

--D, New York, NY Jun 2, 2009

Dining hint, Short Walk

market next to hilton garden front of convention center (20 or 30 different small store in side building ) so fun

--susan, los angeles, ca May 20, 2009

Shopping hint, Short Walk

You are close to the convention center, about a block away from Chinatown and a few blocks from Chestnut Street, Walnut Street and Liberty Center shopping. If you like to walk, this is a good location to walk to many places--you can also hop on a bus for $2 or get a cab in front of one of the many hotels in the area.

--Denise, USA Jul 6, 2008

Recreation/Attractions hint, Short Walk

Very close to all the main historic sites.

--David, Minneapolis, MN Aug 25, 2007

Shopping hint, Short Walk

Marketplace next door is a bargain for breakfast.

--Mark, USA Jun 15, 2007

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Last Updated: 11/26/2009