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Cancun, MX   

Gran Melia Cancun Beach & Spa Resort

User score 4.3 out of 5 See all reviews
Blvd Kulkulcan km 16.5 Zona Hotelera,Cancun, Mexico 77500
special offer

Up to 2 Kids under 12 stay FREE

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Book this hotel
from 99 USD
/ night*

Terms and conditions

*rate found for check-in Dec 8, check-out Dec 9

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD

Beachfront Family & Spa Resort, half a mile of white sand. AAA Four diamond Award hotel, selection of 5 gourmet restaurants, 2 swimming pools, golf court & kids club.

**All for you plan available (all included + no restrictions) Rising above one of the most unusual shorelines in the world, the Gran Melia Cancun reigns supreme along the Mexican Caribbean.

Situated next to the shimmering turquoise sea, the hotel's impressive architecture is considered one of the most spectacular and most luxurious in Mexico.

Drawing inspiration from the ancient Maya civilization, the hotel promises a relaxing atmosphere amid a lush natural environment highlighted by brilliant tropical gardens, graceful palm trees, lush ferns and hanging plants dotted with gurgling fountains. Above it all, huge crystal domes filter the sun's warming rays into a majestic atrium.

Situated just 15 minutes from the destination's international airport, close to the hotel zone's most desirable location, where exciting shopping "ops," scintillating nightlife, plentiful restaurant choices and fascinating attractions are around nearly every corner. The magnificent pyramid-style architecture nestles close to an exclusive golf club 9 hole, along a sweeping stretch of white sandy beach, housing 683 rooms including 50 Junior Suites, as well as a Presidential and Governor's Suite.

Hotel Amenities: All accommodations include: air conditioning, hair dryer, alarm clock, iron and ironing board, 110 volt outlets, satellite TV, pay-per-view, international direct dial telephone, smoke detector, stocked minibar, purified water, shower, vanity, bathing and grooming accessories and safety deposit box.

The resort offers multilingual staffing, nearby marina access, recreational water sports, supervised daily activities program for adults and children interactive events, babysitting services, medical services, access for the physically challenged, laundry/valet, complementary parking, currency exchange, newsstand, tobacco shop, boutique, travel agency, business center and car rental.

An Executive nine-hole Golf Course has been created for beginning golfers. Additional on-site activities include aqua-aerobics, beach volleyball, five acres of swimming pools, water polo, paddle tennis and two floodlit, tennis courts. The Spa menu offers a wide range of treatments and massage therapies.

All Included & No restrictions = All for you All Meals & Beverages Room Service Menu & In Room Minibar On property Kids Club, Golf, Tennis & Wellness Centre None motorized Water Sports at Aqua World WiFi in Public Areas Tax & Services *Available Lobster & fine cuts supplement.

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 8, check-out Dec 9

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.3 out of 5

(63 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: Blvd Kulkulcan km 16.5 Zona Hotelera, Cancun, Mexico  77500  

 
 

Area served

Cancun, Mexico

Area airports

Cancun International Airport (CUN) - 8 Milles

Description

Cancun is located on the Yucatan Peninsula in the State of Quintana Roo and features soft sandy beaches along calm Caribbean shores. With more than 300 days of sunshine, temperatures range from 80-85 degrees September - April and 85-90 degrees May - August. The seat of the ancient Maya Empire, Cancun affords easy access to archaeological sites such as Tulum, Cozumel, Isla de Mujeres, Cobá and Chichen Itza; ecological parks such as Xcaret and Xel-ha and the neighboring islands of Cozumel, Isla Mujeres, Playa del Carmen, Holbox and Cotoy.

Amenities

  • Meeting/banquet facilities
  • Wireless internet
  • Free Parking
  • Spa services
  • Fitness room
  • Internet Access
  • Handicapped rooms/facilities
  • Concierge
  • Business center
  • Restaurant
  • Room service
  • Conference Facilities
  • Health Club
  • Pool
  • High Speed Internet

Dining

La Perla

Fish and sea food specialties. Located beseide the south pool with a great ocean view.

Tempo

Tempo is the place for Mediterranean dining and seafood with impeccable service, a wide selection of wines, and live instrumental music. Open from 6:00 PM to 11:00 PM.

Ku-nah

Ku-nah dishes up comtemporary Mexican cuisine.Open from 6:00 PM to 11:00 PM.

Cafe Quetzal

Located on the garden floor at the central pyramid; it offers buffet or a la carte breakfasts.Open from breakfast from 6:30 AM to 11:00 AM.

Meeting facilities

The resort has more than 31,000 square feet of meeting and banquet facilities, 21 breakout rooms and two state-of-the-art business centers. The grand ballroom features 16,146 square feet of function space and the capacity for 1,100 people in a banquet-style arrangement or a reception of 1,800. The convention center can be converted into seven breakout rooms with a ceiling height of 25 feet. In addition, there are four breakout suites that provide 1,076 square feet of meeting space and a business center with state-of-the-art equipment. Adjacent to the convention center, the 6,789-square-foot Lanzarote Ballroom can accommodate 90 at a banquet or 160 in theater-style seating and can be divided into three separate function rooms. There are four smaller conference rooms providing another 3,359 square feet of breakout space for seminars, board meetings and banquet functions.

Please enter check-in and check-out dates to the right to select a room

Deluxe Lagoon View

These comfortable rooms feature one king or two double beds. Room amenities include individually controlled air-conditioning, cable color TV, a selection of pay per view channels, direct dial telephone, in-room safe, 24-hour room service and private terraces with stunning views of the Caribbean or Nichupte Lagoon.

Junior Suite Ocean View

These rooms feature one king bed. Extra-spacious Junior Suites include a large living room with a big sofa. Balconies afford sweeping views of the turquoise Caribbean or the Nichupte Lagoon. Room amenities include individually controlled air-conditioning, cable color TV, a selection of pay per view channels, direct dial telephone, in-room safe and 24-hour room service (surcharge).

Deluxe Ocean View Royal Service

The newest of the hotel's five towers, the soaring north pyramid has been designated the Royal Pyramid and showcases Sol Melia's renowned European approach to five-star pampering with exceptional amenities such as private butler service, an enticing pillow menu, impeccable service and more. These rooms feature one king bed or two double beds with the same accommodations as Deluxe Rooms, with additional deluxe amenities including:a welcome ammenity; free daily continental breakfast(7-11 am); luxurious bath and body toiletries; a pillow and soap menu; butler service; dry cleaning (surcharge); internet desk(surcharge);one pair of shoeshine service; a cigar lounge; express check-in and late checkout upon request. In addition, sodas, tea, coffee and snacks from 1 to 5 pm and international bar and hors d´oeuvres from 7 to 9 pm are served free of charge in an exotic, lush jungle setting.

Deluxe Ocean View

These tastefully decorated room feature one king bed or two double beds. Room amenities include individually controlled air-conditioning, cable color TV, a selection of pay per view channels, direct dial telephone, in-room safe, 24-hour room service and private terraces with stunning views of the shimmering Caribbean.

All for you

All Meals & Beverages. Room Service Menu & In Room Minibar. On property Kids Club, Golf, Tennis & Wellness Centre. None motorized Water Sports at Aqua World. WiFi in Public Areas Tax & Services *Available Lobster & fine cuts supplement

Hotel policies

Check-in: 1500
Check-out: 1200
Local currency: USD


Terms and conditions

*rate found for check-in Dec 8, check-out Dec 9

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.3 out of 5

(63 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes CheapTickets reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes CheapTickets reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Beautiful hotel and good service

Jack Oct 22, 2009

Would recommend to a friend!

Best price got beautiful hotel and good service is a good deal.I like this hotel style and very peaceful. It's a very good ... relax place better then Hawaii hotels and cheaper.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Outstanding

FluidArt Oct 16, 2009

Would recommend to a friend!

You probably won't find a better hotel in Cancun. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Money savers hint

Take the bus... Cabs over charge for tourists. Don't tip out everyone, because almost everyone helping you will expect money in return.


Expand full review

Score

3 out of 5

Trip hint

Nice hotel- avoid the time share reps

ny traveler Sep 23, 2009

The room was very nice, marble floors, nice decor, very clean. The staff was friendly and helpful. 2 pools but one is for ... their VIPs. Good location, the bus stops right in front of the hotel. BUT, I do not like the check-in procedure. As soon as you check in you are directed to what you think is an information desk but winds up being a time share sales desk. They hold on to your keys so you can't just walk away or go straight to your room. Made the stupid and HUGE mistake of agreeing to sit through their 90 min. presentation in exchange for some discounted tickets. Bad idea, the whole thing just turned me off to an otherwise nice hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
2
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining hint, Short Drive

If you like Mexican , try La Distilleria, excellent food and service + mariachi band! Avoid time share presentation, not worth any freebies they offer you unless you are already inclined to buy.


Expand full review


See all 63 user reviews

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Trip hints from our users

Money savers hint

Take the bus... Cabs over charge for tourists. Don't tip out everyone, because almost everyone helping you will expect money in return.

--FluidArt, Vancouver Canada Oct 16, 2009

Dining hint, Short Drive

If you like Mexican , try La Distilleria, excellent food and service + mariachi band! Avoid time share presentation, not worth any freebies they offer you unless you are already inclined to buy.

--ny traveler, NY Sep 23, 2009

Money savers hint

Take the bus! It's only 7.5 pesos. And it takes you anywhere!

--Burn90, Seattle, WA Sep 7, 2009

See all trip hints

Reviews from our customers

Overall score

4.3 out of 5

(63 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Beautiful hotel and good service

Jack Oct 22, 2009

Would recommend to a friend!

Best price got beautiful hotel and good service is a good deal.I like this hotel style and very peaceful. It's a very good ... relax place better then Hawaii hotels and cheaper.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Outstanding

FluidArt Oct 16, 2009

Would recommend to a friend!

You probably won't find a better hotel in Cancun. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Money savers hint

Take the bus... Cabs over charge for tourists. Don't tip out everyone, because almost everyone helping you will expect money in return.


Expand full review

Score

3 out of 5

Trip hint

Nice hotel- avoid the time share reps

ny traveler Sep 23, 2009

The room was very nice, marble floors, nice decor, very clean. The staff was friendly and helpful. 2 pools but one is for ... their VIPs. Good location, the bus stops right in front of the hotel. BUT, I do not like the check-in procedure. As soon as you check in you are directed to what you think is an information desk but winds up being a time share sales desk. They hold on to your keys so you can't just walk away or go straight to your room. Made the stupid and HUGE mistake of agreeing to sit through their 90 min. presentation in exchange for some discounted tickets. Bad idea, the whole thing just turned me off to an otherwise nice hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
2
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples

Dining hint, Short Drive

If you like Mexican , try La Distilleria, excellent food and service + mariachi band! Avoid time share presentation, not worth any freebies they offer you unless you are already inclined to buy.


Expand full review

Score

5 out of 5

Trip hint

Great hotel!

Burn90 Sep 7, 2009

Would recommend to a friend!

Very clean rooms, the interior design is beautiful. The staff is very funny and friendly. couldn't be any better! this is the ... best hotel in cancun!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Money savers hint

Take the bus! It's only 7.5 pesos. And it takes you anywhere!


Expand full review

Score

5 out of 5

Trip hint

It's a perfect place to stay in Cancun!

The Lucky One Aug 25, 2009

Would recommend to a friend!

I was pleasantly surprised that the hotel accommodations and the level of services are as nice as the ones in Cabos San ... Lucas. I heard Cancun being an "American town" with noisy crowds, but turned out to be not true. The upgrade to an ocean view definitely worth every penny! Everyone got to try the "Gran Melia" and "Mango Magaritas" :)

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family

Shopping hint, Short Drive

Forget about taking the bus to downtown even though it only osts .70 cents each way in pesos. You would not stand the humidity my friends,trust me! Always take an air conditioned taxi instead.


Expand full review

Score

4 out of 5

Trip hint

Buyer Beware!!!!!!!!!!!

Mom Aug 23, 2009

Would recommend to a friend!

Top notch hotel with an excellent variety of restaurants combined with great service. Drawback? Expensive!!!!!!!!!! but given ... the problems we had checking in (which was not their fault)we were treated so well by the Front Desk manager & staff who commsserated with the problems we incurred and updated us to ocean view rooms and gave us discounts

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Family

Money savers hint

If you think when you're booking this that you are paying for an all inclusive hotel you are not...we thought we had paid in full for an all inclusive deal only to find out when we arrived that the all inclusive was not included !!!!!


Expand full review

Score

3 out of 5

Trip hint

Not bad

Mhelz Aug 18, 2009

Would recommend to a friend!

I have no major complaints except that the ceiling started to leak! Fortunately it happened on our last night's stay. Also, I ... would not recommend this hotel if you're not used to walking long distances! From the bus stop to the hotel is a distance, PLUS you would have to take a long flight of stairs to get to the lobby! Can be very exhausting

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
5
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Dining hint, Short Drive

If you did not do the "all-inclusive" there are two shopping malls that are close by and paying the $7.50 pesos for the bus fare, you have a decent selection of restaurants for reasonable prices


Expand full review

Score

4 out of 5

Trip hint

Great resort!

rainmug Aug 18, 2009

Would recommend to a friend!

My sister and I decided to take a girls trip to Cancun. We are 20-somethings and wanted a place that was relaxing and not too ... hectic. The hotel itself is beautiful, and pretty grand. We had a room with a lagoon view. The room itself was very nice, with a spacious bathroom and a sitting area and a balcony. It was also very clean. We had our toiletries all over the bathroom counter the first day, and housekeeping organimzed it for us. They also have a night turn down services which was great for when we needed towels, they removed all the decorative pillows from the bed. The pool was great, very big and has a swim up bar, there are also two hot tubs. The only downside was it closes at 8 pm which didn't work so well when we had gone on a day trip and wanted to relax in it that evening. The beach was great. There were some rocky areas but these were clearly marked with a red flag. On all of the 3 days there, the flag was yellow, but we were still able to swim. There were also plenty of beach chairs. The location of the hotel worked well for us because we didn't want to be too close to the clubs. We were close enough by bus to the La Isla mall, quite a few nice restaurants, etc. My only gripe was the stairs leading up to the hotel. If you take the bus, you will have to go up these stairs, it wasn't too bad when it was cool, but in the middle of the afternoon it wasn't fun. We also had a room on the main floor close and could hear other guests walking pass the corridor in the morning. But these points won't keep me from staying here again.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Family

Money savers hint, Short Walk

Take the bus everywhere you go. Its safe and very cheap. We were able to get to the mall and the club areas very easily.


Expand full review

Score

4 out of 5

The Gran Melia did NOT disappoint!

The San Diego Duo Travelers Aug 13, 2009

Would recommend to a friend!

Usually when I look at the pictures of hotels online, I take it with a grain of salt...but sure enough, all the pictures of ... the Gran Melia were accurate! On our first day we checked in, put our bags in the room, and went downstairs to the pool/beach area and our breaths were taken away at the BEAUTIFUL color of the ocean...and we were very happy to see a non-crowded swim-up bar. We didn't get the all-inclusive as we were unsure about the quality of the food and we were planning on doing a couple all-day tours...but the next time we stay at the Gran Melia (and we definitely will!), we plan on going with all-inclusive. The food at the hotel was great (somewhat expensive, but good). Based on other reviews I read, we were on the defense about being hounded by timeshare people at the hotel, but lo and behold, we never got asked once the entire time we were there! This was a major plus in our books... There is a bus stop right in front of the hotel, so traveling via bus was easy and convenient. Regardless of what brought you to Cancun, you must see Chichen Itza...it's amazing! We also ate some delicious street tacos near all the bars in the party area at a place called The Taco Factory. Captain's Cove down the street also had yummy seafood and played awesome music the entire time we were eating. It was our first time in Cancun and staying at the Gran Melia, but it definitely will not be the last! We had a great time in Cancun!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

5 out of 5

Trip hint

Amazing resort!

Jesse Adam Jul 31, 2009

Would recommend to a friend!

My girlfriend and I went down for a 4-day trip and were very impressed with everything about the hotel. The rooms were great, ... and the staff recleaned and restocked everything multiple tmes a day, something we had never experienced before. The concierge workers, especially [...], were very helpful and gave useful tips and suggestions for shopping and activities in the area. The location was great, right on the beach and across the street from AquaWorld, where we did most of the activities throughout the trip. Getting a taxi took all of about one minute, they were always on site, which made things very quick and easy. Despite most guests trekking in half the beach with them, this was still the cleanest place I've ever stayed. We ordered room service once, and were told the food would take from 25 to 30 minutes, and it arrived within 15. They came back later to remove the dishes. We didn't have cash at the time, so they offered to leave the food and come back later to get the money; very trustworthy environment. Overall, we were very satisfied with our stay, and if we go to Cancun in the future, we'll definitely be going back to this hotel.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
4
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Couples

Time savers hint

Don't pay for a shuttle service that offers to take you from the airport and around the area and back. Take a taxi to and from the airport, and ride the local bus around. We paid $65 for the shuttle and only used it from the airport to the hotel. It was disorganized and took lots of extra time. The regular city buses run up and down the hotel zone and downtown areas, and it only costs about $1 to ride. Also, if you want to leave the hotel on the shuttle service, you have to call early and schedule it. NO fun! We could have saved some time and about $30 by not booking the shuttle service.


Expand full review

Score

1 out of 5

Trip hint

PATHETIC!!

ticked off Jul 29, 2009

Convert your money before you leave the states if you don't the exchange will be much less in mexico. walmart is located in ... down town cancun and they have a good exchange rate if buying items with USD ($12.87 I think). FOR YOUR SAFETY...DO NOT DRIVE to downtown Cancun if this is your first time in MEXICO just stay on the hotel strip. The Taxi's are expensive for Americans, because Mexicans think we're all rich (example: took taxi from hotel to end of hotel strip and it cost $30 USD). TONS of lying sales people will approach you wanting to tell you a bunch of BS about their hotel for 90mins and try to get you to buy a Timeshare package, don't waste your time! They will tell you you'll get a gift at the end for your time, but its not what they promised. This happened to other americans while we were there including us. Plan a day to Xel-Ha, it is wonderful!!! We will never stay at the Gran Melia again, but will consider staying at the Royal which is a 5 diamond hotel and all inclusive. We visited there and found it to be VERY VERY nice and the food isn't bad compared to the Gran Melia.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
2
Maintenance:
1
Location:
1
Room cleanliness:
1
Hotel Staff:
1
Value:
2
Dining options:
1

Traveler type: Couples

Money savers hint

Save your money and plan a trip to Bora Bora!!!


Expand full review

Score

1 out of 5

Water went out for a hole day!!!

Unhappy Jul 20, 2009

The water went out for a hole day when I went to the front desk I asked the lady if they could acomodate us in a different ... hotel of the same chain.. she said no that we were gona have to wait and that no money would be refunded if we left the hotel then she said if you realy need to use water you can use the botled water at a 50% discount.

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
3
Hotel check-in:
2
Maintenance:
3
Location:
4
Room cleanliness:
3
Hotel Staff:
1
Value:
3
Dining options:
4

Traveler type: Couples


Expand full review

Score

3 out of 5

Trip hint

Great trip but hotel condition is bad

shoper Jul 17, 2009

Hotel appearance is inpress when we just arrive the hotel. However we have to wait for long time to check-in. On the 1st day ... of stay, the power in my room is out for 30 minutes and it happened again 2 more times but nobody ask us to change to another room. We have to stayed without power in our room for 30 minutes to 1 hour each days for 3 consecutive days. But overall we had a good trip and we have fun with Xcaret tour.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
2
Maintenance:
2
Location:
5
Room cleanliness:
3
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Family

Shopping hint, Short Drive

Isala mall is about 4 minutes drive from the hotel


Expand full review

Score

5 out of 5

Great Vacation Spot

Gloria Super Granny Jul 15, 2009

Would recommend to a friend!

Staff very professional, you are the number one concern. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
5

Traveler type: Family


Expand full review

Score

4 out of 5

Trip hint

Great hotel

Kitty Jul 9, 2009

Would recommend to a friend!

We really had great time at this hotel. Hotel room was clean, great beach and pool. We had a trobble with aircondition, but ... they fixed it right away. They had a water pipe problem while we staying but they fixed same day so we didn't have any problem. First couple days had a problem with a hot shower. Hotel breakfast was ok not great.

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Friends

Money savers hint

If you take a bus all the time save a maney. A bus stop right outside of the entrance, a little long walk from hotel.


Expand full review

Score

4 out of 5

Cancun 2009

raceman Jul 5, 2009

Would recommend to a friend!

Service cutoff to early ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
5

Traveler type: Friends


Expand full review

Score

4 out of 5

Trip hint

Vacation time!

Ashley and Elvi Jul 1, 2009

Would recommend to a friend!

I was very pleased with the service and quality of the food! I only wish they had an elevator that went down to street level. ...

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Family

Money savers hint, Short Drive

use the bus to find other small diners if you want to save a little money.


Expand full review

Score

5 out of 5

Trip hint

tropical paradise

always looking to relax Jun 22, 2009

Would recommend to a friend!

The Gran Melia was beautiful. Our ocean view was surreal. The color of the ocean was the most brilliant turquoise we had ever ... seen. It is just an inviting place to relax. Only down note would be the strong sales approach to purchase a vacation unit. We spent half a day listening...need to take your "gifts" and run.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
4

Traveler type: Couples

Shopping hint

Take the bus to go anywhere for just a few pescos


Expand full review

Score

4 out of 5

Mostly good

Cancun First Timer Jun 17, 2009

Would recommend to a friend!

The was a great trip - overall - for my first time in Cancun. The weather was great, people were nice, and activities in the ... Hotel Zone were fun. The Gran Melia was beautiful with attentive staff and meticulous grounds. However, even with that said, entertainment at the hotel was lacking and I am sad to say, but I think they have bedbugs!

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
3
Room cleanliness:
3
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

3 out of 5

Our Stay in Cancun

Ms Sheila B Jun 15, 2009

Would recommend to a friend!

I will start by saying that this hotel is quite lovely, the location is right on the beach and the rooms are beautiful. The ... pool was large and sprawling so there was no crowding, no matter how many people were playing and the pool bar was a fun touch. I had a massage in the spa and it was a wonderful experience. The cleaning staff are not intrusive yet they maintain the cleanliness of the rooms wonderfully well. The hotel is so large though that it can be confusing, there is no air conditioning inside the hotel public areas so it's muggy in the lobby and it's hard to find your way around. The attitude of the staff is that you shouldn't have any need to leave the hotel which is NOT the way we travel. When asked about a restaurant outside the hotel the front desk staff seemed confused that we'd asked about a place outside their domain. We didn't bother to ask about local sights. The one notable exception was a young man named [...] who was one of the hotel concierge staff. The "security" staff had an almost gestapo like paranoia regarding our comings and goings. That was interesting. This is a "time share" type of hotel so be prepared to hear their spiel. They did offer cool gifts (we snorkled the reef on their dime) for listening but the pressure was intense and they got a little personal when it became obvious that "no" meant no. I had a real desire to tell the little man trying to get us to buy that the reason we'd agreed to "waste his time" was because he was offering free stuff. While I would recommend this hotel on the rooms, the pool and the beach be aware that they are sure that they are an island unto themselves and look elsewhere for any information on restaurants other than the ones in the hotel. The price for the hotel stay was reasonable and the times we did eat in the hotel restaurants the food was good and the prices were reasonable. They do not offer a free breakfast, coffee in the lobby or anything of that sort unless you are an owner or a member of their group, nor do they make what is available very clear to their paying customers. There are buses available every few minutes along the main road in front of the hotel for quick and cheap transportation around Cancun so don't take a taxi. The buses are clean and while the drivers are somewhat fearless, I can highly recommend using them as your main mode of transport while in Cancun. I would recommend this hotel but with the caveat that you be a smart consumer.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
3
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
2

Traveler type: Couples


Expand full review


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Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

Sort hints by: most recent | distance from hotel

Money savers hint

Take the bus... Cabs over charge for tourists. Don't tip out everyone, because almost everyone helping you will expect money in return.

--FluidArt, Vancouver Canada Oct 16, 2009

Dining hint, Short Drive

If you like Mexican , try La Distilleria, excellent food and service + mariachi band! Avoid time share presentation, not worth any freebies they offer you unless you are already inclined to buy.

--ny traveler, NY Sep 23, 2009

Money savers hint

Take the bus! It's only 7.5 pesos. And it takes you anywhere!

--Burn90, Seattle, WA Sep 7, 2009

Shopping hint, Short Drive

Forget about taking the bus to downtown even though it only osts .70 cents each way in pesos. You would not stand the humidity my friends,trust me! Always take an air conditioned taxi instead.

--The Lucky One, Dallas, Texas Aug 25, 2009

Money savers hint

If you think when you're booking this that you are paying for an all inclusive hotel you are not...we thought we had paid in full for an all inclusive deal only to find out when we arrived that the all inclusive was not included !!!!!

--Mom, Manchester,MD Aug 23, 2009

Dining hint, Short Drive

If you did not do the "all-inclusive" there are two shopping malls that are close by and paying the $7.50 pesos for the bus fare, you have a decent selection of restaurants for reasonable prices

--Mhelz, Woodbury, NY Aug 18, 2009

Money savers hint, Short Walk

Take the bus everywhere you go. Its safe and very cheap. We were able to get to the mall and the club areas very easily.

--rainmug, Dallas TX Aug 18, 2009

Time savers hint

Don't pay for a shuttle service that offers to take you from the airport and around the area and back. Take a taxi to and from the airport, and ride the local bus around. We paid $65 for the shuttle and only used it from the airport to the hotel. It was disorganized and took lots of extra time. The regular city buses run up and down the hotel zone and downtown areas, and it only costs about $1 to ride. Also, if you want to leave the hotel on the shuttle service, you have to call early and schedule it. NO fun! We could have saved some time and about $30 by not booking the shuttle service.

--Jesse Adam, Rio Rancho, NM Jul 31, 2009

Money savers hint

Save your money and plan a trip to Bora Bora!!!

--ticked off, Colorado Jul 29, 2009

Shopping hint, Short Drive

Isala mall is about 4 minutes drive from the hotel

--shoper, Houston, Texas Jul 17, 2009

Money savers hint

If you take a bus all the time save a maney. A bus stop right outside of the entrance, a little long walk from hotel.

--Kitty, Orange CA Jul 9, 2009

Money savers hint, Short Drive

use the bus to find other small diners if you want to save a little money.

--Ashley and Elvi, Myrtle Beach Jul 1, 2009

Shopping hint

Take the bus to go anywhere for just a few pescos

--always looking to relax, Arcadia, Ca Jun 22, 2009

Recreation/Attractions hint

chichen itza, hel-ha, xcaret are like 2 hours away from cancun. long drive but worth it at the end. if you dont have an all inclusive package dine in downtown at taco places. they are the best. theres a taco place behind coco bongo..do not dine it there.nastiest tacos ever!

--christy, houston tx Jun 4, 2009

Dining hint, Short Drive

Harry's has a great atmosphere on the lagoon and delicious food.

--Single woman, Virginia Beach,VA May 28, 2009

Recreation/Attractions hint, In Hotel

the spa was nice

--tony, richmond va May 27, 2009

Money savers hint

If planning on going to Chichen Itza rent a car and drive instead of booking a package. My wife and I saved about $100 by renting a car and buying entrance tickets at the ruins. It's an easy drive straight down route 180. Also don't be suckered into buying your tickets at the exit for the ruins. They jack the prices up consideribly.

--Tony, Frederick, MD May 26, 2009

Money savers hint

change american mony to pesos you get more for pesos

--granny, williamston sc Apr 23, 2009

Shopping hint, Short Drive

Go to the flea market. You will find lots of souveniers. Problem is that they all practically sell the same thing. Hence, you can do lots of negotiating. Some of the stores in the malls have good prices too. No need to go to Walmart.

--Scuba Dad, Isanti, MN Apr 22, 2009

Money savers hint, In Hotel

Book a bay view and have them upgrade to ocean at No charge

--ScubaDude, New York Mar 12, 2009

Previous | 1 2 3 | Next

Reviews represent the opinions of CheapTickets customers, not of CheapTickets or its staff.

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Last Updated: 11/08/2009