Great Honeymoon

Shawn and Gayleen Honeymoon Nov 3, 2009

Would recommend to a friend!

We stayed 9 nights. good location away from the crazy areas but close to everything. our room was cleaned well everynight. ... in room spa was nice. The food was surprising, very good! We were taken care of by the staff, no issues. Our breakfast to our room was consistently late, but not by much, we made fun of the laid back atmoshpere. And liked it! Nice vacation because of all inclusive. relaxing.

Crown Paradise

Vacationers Oct 29, 2009

[...] (Two elevators did not work; you had to use the freight elevators to get to your room). Half the place was under ... remodeling, some of the events scheduled never happened due to staff from being fired, ect,ect. The place was very dark; they shut the security lights off at 1000 pm. The midnight cook serves stale food; examples were fries served that had been setting on counter for hours, out of entries all the time and cold coffee.

Good for the money.

Texas couple Oct 26, 2009

Would recommend to a friend!

[...] ...

You get what you paid for!!!

mara single lady. Oct 18, 2009

I went to visit different places everyday. When I arrived they kept my transfer voucher so I had to talk to the travel agent ... the next day so he could sell me the tours. I did not like that they want to push you to buy the tours with them. When I arrived the receptionist did not tell me that I had to put my room key in a special box to turn on the bathroom light. After I spend 20 minutes trying to figer out how to turn on the light I called the front desk and they told me what to do. They did not tell me where and when I could use the restaurants. The arrival shoul be better than that. They need to hire a good cook. Everything you put in your plate you have to trow it away because it is uneatable. The employees are all very friendly except for the front desk people.

Not bad at all!!! Great Room and Staff!

Shy the world traveler Sep 30, 2009

Would recommend to a friend!

From the moment the hotel staff picked us up from the airport we received VIP treatment the whole week! For an all exclusive ... vacation that is actually affordable it does not get any better than this. We added on a few extra dollars a night and got the crown club room! We had an amazing view of the ocean every morning and a jacuzzi right next to our king size bed! There was a free buffet that has 3 meals a day, which we only used for breakfast and ate one of the 4 restaurants for dinner. The steak house was gross!!! Probably the worst steak I have ever ate in my life but the seafood and Mexican restaurant was to die for! The beds are hard as a rock, and it was not what i was use to, but somehow i got the best nights sleep in years. No back aches and it keeps you from sleeping in all day so you can enjoy the resort. I would highly recommend this hotel. Make sure you go in the off-season.

Great ocean views all with balconys

Tom 4 Jesus Sep 29, 2009

Would recommend to a friend!

large beach,no rocks,Good waves.roped off area to swim in. ...

Fun Vacation

Cancun 1st timer Sep 11, 2009

Would recommend to a friend!

We mostly stayed at the hotel. It was our first time visiting Cancun. The staff was friendly we didn't wait in line lone to ... check in or out. I loved the kid club staff and activities. [...] and [...] were extremely nice. We enjoyed the variety of restaurants. The area was very clean and the staff were very nice.

"Great relaxation for Honeymooners"

Minnesota Honeymooners Sep 11, 2009

Would recommend to a friend!

We didn't do much but relax on our honeymoon. I don't know why this place had a low rating. The rooms were excellent, the ... staff was very helpful and friendly, and our experience was awesome. They definitely have the best part of the beach on the strip that they are on. We took a walk to both directions away from our hotel and one side was very rocky and the other was very bumpy. The food was good, not the best ever, but still good. We stayed in the Crown Club Room - I would recommend it for only $20 more each night. Great advantages. After the 4th day the resort got a little boring, as we never did any off-resort excursions but it was still fine for a good relaxing time. We didn't spend any time at the pool, just in the ocean which was not crowded at all. There are also tons of opportunities to do off-site excursions and I would recommend them if you are going to be staying for a week or more. Overall: Great service, Get the Crown Club Room, Play in the Ocean, Don't go on the Cancun Queen Lunch Cruise (Booze Cruise). I totally recommend the resort.

Beware: Extra Fees & Rude Staff

Like2Travel Sep 8, 2009

We booked a vacation package on Orbitz for Cancun's Crown Paradise Club. Upon arrival, we were told we had to pay $80/day ... more for our 15 year old son ($640 total) to stay at the hotel. Admittedly, there was confusion and discrepancies in the wording of the Orbitz deal regarding kids and number of kids in a room. Prior to booking, I modified my search from 2 adults and 2 kids (11 and 15) to 3 adults and 1 child (age 11) and came up with the same price. I also did a search with 2 adults, 2 kids in 2 rooms and got a price $100 more than we were paying. So, I assumed the pricing was correct. I tried to explain all this to the hotel clerk at check in and he didn't seem to care. He didn't want to see the Orbitz documentation, repeatedly saying we had to pay or couldn't have the room. I asked him to contact Orbitz and was refused. Upon discovering our cell phones weren't working, I asked to use a phone to call Orbitz and was refused. I asked if we could pay for one night and then contact Orbitz to clear up the issue and was told we could only have the room if we paid the additional money for all eight nights of our stay. I mentioned leaving and was told we would be classified as a no-show and charged for the room as planned. With each question I asked, the clerk went to his manager and then came back with the same answer - pay the additional money or no room. Talk about feeling stuck - we were in a foreign country without access to a phone, had 2 hungry boys, and it was getting late. With little options, we paid the additional funds and contacted Orbitz from our room. The customer service people at Orbitz were very helpful. They admitted there was an issue with their programming resulting in errors. They worked with the hotel management to get a refund and helped relocate us to another hotel. (We were given the option of remaining in the hotel with some additional fees but didn't want to give the hotel our business.) While checking out, I spoke with the hotel manager. He said they run into problems like ours frequently and have developed a policy to deal with it. He said they adhere to their policies strictly and acknowledged they don't allow check-in staff or potential customers to make phone calls. While I understand the fault lies with Orbitz, I fail to understand the attitude of the hotel staff and their policies. Without question, their policies and attitude impacted how we felt about the situation. It would have been very easy for them to nicely explain the frequent booking problems and suggest we contact Orbitz immediately or after our trip. With a small amount of courtesy, they could have let Orbitz own their mistake, maintained us as customers, and remained a neutral party. Bottom line, it didn't seem like it mattered to them what we thought - they were getting our money and didn't care how it impacted us. While our exposure was limited, the hotel seemed fair. It is a multi-story building with rooms opening to an excessively noisy lobby. The food was ok and other staff members seemed friendly. The rooms were clean, nothing special but certainly comfortable enough. Could you go to Crown Paradise and have a good vacation? Probably. However, before you book your stay there, you might want to ask yourself if you can absolutely guarantee they won't find a reason to charge you more and that they will be courteous, communicate and provide good customer service. Personally, I prefer giving my business to those who care how their customers are treated.

great resort family atmosphere

Jbizal Sep 7, 2009

Would recommend to a friend!

Hotel staff was great. ...

great vacation

Carebear Sep 7, 2009

Would recommend to a friend!

this was my first caribean vacation and it was amazing. The hotel was pretty quite since it was off season. The restaurants ... were very good especially the mexican, french, and sushi bar. We received great service from all the bartenders who constantly refilled our drinks before we even finished the last one. On our last night we watched 2 sea turtle come out of the gulf and lay their eggs on the hotel's beach. Most people stayed in the pool leaving the beach empty. The adult only pool is very nice as well with a swim up bar. The hotel offers many activities... nightly live shows in the theater, round trip transport to aqua world where you can use kayaks, paddleboats, wind surfs for free. On Wednesday's you can have dinner and drinks at senior frogs for FREE, they take you there but you need to find transport back to the hotel which on the Cancun Line bus costs around $1 USD. Although this resort is all inclusive I would recommend taking money to tip everyone who serves you, they do an amazing job of making you feel very important. My boyfriend and I plan on returning to this resort in the future.

Paradise!

Scott Sep 1, 2009

Would recommend to a friend!

Went on vacation with siblings! It was awesome. The name totally fits-it was truly a "Paradise" The staff always went above ... and beyond. We loved [...] and [...]. There were many more but they went above and beyond!!! We love you guys and hope to see you next year :)

Perfect family getaway

Mel Aug 31, 2009

Would recommend to a friend!

all staff very friendly & accomodating; rooms/view beautiful; perfect for families with children ...

A number 8 on the 1 - 10 scale

James & Annette Aug 29, 2009

Would recommend to a friend!

One of our better trips. Nice room and decent food. The staff was always friendly. ...

Fantastic Vacation at a great Price

Trisha Aug 8, 2009

Would recommend to a friend!

We loved it, we didn't have to worry about anything, food was very good, the beach was very beautiful, we didn't need to go ... anywhere else, we had everything at the hotel, great service, friendly staff, restaurants with great quality, it was fun! the live music group at the Mexican restaurant was very good, Next time I go to Cancun I will go back to this hotel.

Great family hotel

Boston transplants Aug 5, 2009

Would recommend to a friend!

The hotel is older and in need of cosmetic updates as well as new air conditioners in the rooms. The food, pools, beach, and ... staff were excellent.

Family Fun

Dad Aug 5, 2009

Would recommend to a friend!

This is a great family resort. Kids Club fun and the staff is excellent. The food in the common area is good and plentiful ... but the restaurants are very average to bad. The beach is great and the pools are everywhere.

Great Vacation - Excellent Staff

stamm321 Jul 28, 2009

Would recommend to a friend!

this was a great value and a great trip. the staff was awesome, the food was anywhere from buffet quality to very good ... depending on where you ate. the negatives were that people put towels on the chaise lounges at 6am - then dissapear for hours making it tough for people to find a place to sit by the pool. also the party starts at about 10am so dont expect to get much sleep after that. they also only have 3 elevators for the property so it can take some time to get up to your room. overall its a great atmoshpere and a well managed clean hotel.

Very rude and unprofessional Management

disappointed Jul 15, 2009

We arrived to check in and were told that Orbitz had not charged us correctly and that we could not check in unless we paid ... more money for our children who are 13 and 14. We refused and asked for the manager to please call Orbitz. He walked away instructed the staff to not approach us and he did not return for 45 minutes. When we did finally check in they gave us a stinky smelly room that over looked an air conditioning unit and all rooms are supposted to be ocean view. The pool does not have enough chairs so people have to sit on the ground. Other than an one hour nightly show there is nothing to do at this resort in the evening.

Fantastic family getaway

ABC Jul 13, 2009

Would recommend to a friend!

Good foods Large and clean room (maid doing good job) Good view Good beach Power was out one time AC not working well in ... Italian restaurant and at 1/2 elevators No refrigerator in room