Needs room makeover

Disappointed from Ohio Sep 12, 2009

When we arrived late early morning the hostess was rude and unfriendly. She seemed to be overwhelmed by being the only ... staff we could see. Our room had a toilet that ran all day and night right by the ice machine. We complained and were told that the hotel was sold out and since we had prepaid throught Orbitz there was nothing that could be done. The next morning we again mentioned the situation and they sent someone to look at the toilet and it still did not stop running. We were not offered anything but to "deal with it". We just learned to turn the toilet off so we could sleep.

Horrible Hotel!!

Bama Girl Sep 10, 2009

I had a horrible experience with this hotel. Check in was at 3:00, and I arrived at 2:45. I was the second person in line, ... but waited for an hour. They did not have any rooms with 2 full beds available, which is what I booked. They only had rooms with king beds ready. The hotel staff was not helpful at all and could not even tell me when a room would be ready. They could not tell me why the rooms weren't ready or how long I was going to have to wait. I found out later that the rooms were not finsihed being cleaned yet, even though check out was at 12:00. Finally after waiting for an hour a full room came available. It would have been different if the hotel staff would have been friendly, but they were not. Also, the continental breakfast the next morning was awful, and I had to wait 15 minutes to get a plate. I will never stay at this hotel again.

Not good.

Vacation Sep 8, 2009

When we got to the hotel after the check in time I had to wait in line in the lobby for over an hour to try to check in. I ... was told that the cleaning staff had not had time to clean the rooms from the night before and there were no double rooms available. I reserved a room with two double beds but had to take a room with just a king in order to get a room at all. They never offered to move me into the correct room on the second night. There were a total of 4 of us sharing a room. They did put a roll away bed in the room but it was very uncomfortable.

Decent place for the price

Amy Sep 8, 2009

Would recommend to a friend!

No complaints really...The staff was friendly but did not go out of their way for you. The room was clean. We did hear some ... of the planes, but it wasn't bad enough that we weren't able to sleep. Overall it was fine and I would stay again.

Terrible

Jeff Sep 6, 2009

One of the worst experiences ever at a hotel. Guaranteed check in at 3pm. Waited in line from 2:30 until 4:00 and then had to ... take a smoking room. There were approximately 40 people behind me in line at 4pm. They were totally unprepared

Unbeatable Price

Sports Fan Sep 6, 2009

Would recommend to a friend!

The hotel provided a 24 hour shuttle to the airport. At the airport you can ride the martax anywhere in Atlanta with 24 hour ... pass. Very convient to Ga Dome.

Incredibly inept checkin process!

Hokie Andrew Sep 6, 2009

I arrived at the College Park Clarion at approximately 4pm to find a line that spanned the entire width of the lobby waiting ... for the check-in desk. The hotel staff stated that they had an unusually large number of checkouts and that they were still cleaning rooms a full five hours after the stated check-out time. We were informed that we couldn't check in until there were room numbers available to assign to guests. I had reserved a room with two double beds, non-smoking and after two hours in line I had to settle for a room with a single king and a roll away bed as we had three travelers. It is absolutely ludicrous that the check in process operated in this manner. People should have at least been assigned rooms and given the opportunity to check in and drop their bags and go to dinner while the rooms were being cleaned. When this was proposed the staff stated that the reservation system would not allow this. The lack of flexibility in Clarion's handling of this situation was very frustrating. No one from management came out to explain the situation leaving the friendly staff to fend for themselves with a lobby full of angry customers. No reduction in rates or compensation beyond a free continental breakfast was offered. It is also outrageous that the hotel reservation system allowed overbooking of room types. I was very disappointed to not have enough bed space for all of my travelers. I was fortunate to get the last roll-away bed in the hotel however it did not make for a comfortable sleeping experience. The one positive was that the staff was courteous, friendly and apologetic but their hands were tied by customer hostile procedures and policies which left them unable to actually deal with the situation or offer meaningful compensation. The hotel room itself was spacious and comfortable. Older tube type televisions but the bathroom was very nice. The lobby was nicely appointed but not so nice that I enjoyed wasting two hours trying to check in. I will avoid this hotel and all Clarion affiliated brands in the future and stick with Marriott or Hilton affiliates. This experience made it clear that Clarion does not value its customers nor does it provide its customer facing staff with the latitude necessary to handle unfortunate situations.

Easy and near the Airport

Aabi Aug 5, 2008

Would recommend to a friend!

I only needed one night at the Atlanta airport. This was a very good hotel at a very good price. ...

Free airport shuttle

Tammy Jul 29, 2008

Clarion Hotel College Park Ga. The outside of the hotel looked nice. Check in was ok. We were to have had a room upgrade to ... the excutive floor (this did not happen. The room was ok Nothing to write home about. BUT the smoke alarm was hanging from the ceiling by its wires. and the photo hanging on the wall the glass was broke in it. As far as the handicap room went the shower had a portable transfer bench and hand rails. I was not impressed for the money and what was excpected.

Very comfortable stay

Sandra Mar 29, 2008

Would recommend to a friend!

The Clarion was very comfortable and a very clean hotel. Nice size rooms, shuttle service to and from the airport, room ... service. Very clean with a good staff and service.

Good hotel

James Oct 3, 2007

Would recommend to a friend!

The hotel was very clean. it,s location to the Atlanta airport is excellent, very easy and fast to get to. The hotel ... employees are very good at thier jobs.

Good Location

Edward Sep 28, 2007

Would recommend to a friend!

Hotel was recently remodeled ...

Great Stay

Monica Sep 28, 2007

Would recommend to a friend!

Staff was great...they gave me a room just like I asked for...It was clean, kept clean, and provided a great place to rest ... while still near the airport....Soaps and lotions were of higher quality than most hotels....Bed was comfortable & I just found it a pleasant stay that was very convenient!

Very convenient to the ...

Bob Sep 24, 2007

Would recommend to a friend!

Very convenient to the airport. ...

Shuttle Service Rocked

Angela Sep 24, 2007

Would recommend to a friend!

The shuttle driver was great!!! The staff was very friendly and the rooms were clean. i would stay again!! ...

Nice hotel for money,

Roneesha Sep 17, 2007

The clarion hotel is a nice inexpensive hotel the only thing that I did not like was the hotel had nowhere for you to warm up ... food. I realize that it is a business but as a consumer who travels when you travel you are also eating at restaurants and for a hotel to not have a microwave for the guest to warm up their food is just an inconvenience to the guest and will cause me not to recommend your hotel.

bed bugs

Howard Aug 1, 2007

The next morning I had bites under my arms from some kind of bug. ...

Personable Staff in All Areas of Hotel

ALICEN Jul 29, 2007

Would recommend to a friend!

The Clairion Atlanta Airport was impressive on arrival and welcomed the two of us (long-time girlfriends traveling without ... husbands). Very pleasant staff from first contact. Reception coordinated with Housekeeping to secure room for early check-in and provided information about local shopping (directions to Wal-Mart) and restaurant and lounge hours. There was a family reunion taking place while we were there. What a great idea! I will strongly consider having a family reunion at the Clairion Atlanta Airpot due to its hospital staff and room amenities, indoor and outdoor pool, fitness center, great breakfast, and convenient location to airport and major highways. There is no need to leave the facility and, actually, other than paying a visit to a dear friend at Emory Hospital, we spent our time right in the hotel. Total comfort and relaxation. I well-deserved break from the day-to-day routine. And, oh, by the way, several airline crew members stayed at The Clairion; that's a great testimony to traveler convenience (complimentary shuttle bus to and from the airport every 15 minutes)!

Bad shuttle

John Jul 28, 2007

I had a bad experience with the airport shuttle to the Clarion Hotel Atlanta Airport. The vehicle did not have a designated ... pick up point. When I found the vehicle, it was full. After over 1 1/2 hours trying to catch the shuttle, I took a cab. I told the desk about the about the problem and asked the hotel to cover the cost of the cab, which did not cover. I will not use this hotel again.

Good location

shona Jul 26, 2007

This hotel has a good location to the airport and they offer shuttle service to and from the airport and you can leave your ... car there for only $5 per night while you are away.